Re: [rt-users] Upgrading RT 3.4.2 - 3.8 users' home pages
On 19 Jul 2008, at 8:51 am, Tim Cutts wrote:
I'm upgrading a copy of our production database, so that I can work
out what I'm going to need to do to upgrade the production version
eventually.
So far, I have got RT up and working, imported a dump of the
production database, and upgraded the schema (using rt-setup-
database --action upgrade, and then applying the MySQL c 4.0-4.1
changes -- the latter step took a long time; more than 12 hours on
our database)
Once it was complete, I discovered that because the home page is now
configured on a per-user basis, none of the users have anything
displayed in their home page, and would need to go to preferences to
set it up.
Is RT at a glance not configured somewhere centrally with a
default? If not, how do I add a default layout to all my users (of
whom I have a couple of thousand, so doing this manually is *not* an
option)
Related to this: there doesn't seem to be a MyRequests type panel
the users can choose in their home page. In our old version of RT,
this was done with a local set of HTML elements in the home page,
but clearly that's not the right approach now. Should I create a
global saved search that does it, and then add that to all the
default RT at a glance that he users will get?
No sooner have I asked the question, than I answer part of it myself;
there is of course a new global config option for setting the default
RT-at-a-glance. The trouble is, for me it doesn't work. I get:
Can't call method Content on an undefined value at /itch/rt-3.8.0/
share/html/Admin/Global/MyRT.html line 97.
So, it looks to me as though during the schema update, some important
default data didn't get put into the database. Looks like 3.5.1
content patch did not go in properly. Adding it by hand has resolved
the problem. Now I'm down to reapplying some of my old changes, and
I'm a bit stuck. In RT 3.4.2 I overrode the default newest unowned
tickets box to list only tickets for which the user had the
'SeeQueue' right (we have over fifty queues for different purposes,
and we don't want everyone to see everything). I did it with a local
Element:
|/Elements/TitleBox,
title = loc([_1] newest unowned tickets, $rows),
title_href = Search/Results.html.$QueryString
/Elements/TicketList,
Format = 'a href=\$RT::WebPath/Ticket/Display.html?
id=__id__\__id__/a/TITLE:#', 'a href=\$RT::WebPath/Tic
ket/Display.html?id=__id__\__Subject__/a/TITLE:Subject',
QueueName, ExtendedStatus, CreatedRelative, 'A HREF=\$RT::We
bPath/Ticket/Display.html?Action=Takeid=__id__\.loc('Take')./a/
TITLE:nbsp;' ,
Query = $Query,
OrderBy = 'Created',
Order = 'DESC',
ShowNavigation = 0,
Rows = $rows
/
%init
my $rows = $RT::MyRequestsLength;
my $q = new RT::Queues($session{'CurrentUser'});
$q-UnLimit;
my @queues;
while (my $queue = $q-Next) {
if ($queue-CurrentUserHasRight('SeeQueue')
$queue-CurrentUserHasRight('TakeTicket')) {
push(@queues, Queue = \' . $queue-Name .\');
}
}
my $Query = Owner = 'Nobody' AND ( Status = 'new' OR Status = 'open');
if (@queues) {
$Query .= ' AND (' . join(' OR ', @queues ) . ')';
}
my $QueryString = '?' . $m-comp('/Elements/QueryString',
Query = $Query,
Order = 'DESC',
OrderBy = 'Priority') if ($Query);
/%init
How do I create a new portlet with the same functionality using the
new database system? Or am I approaching this the wrong way, and
maybe there's something I can do in the access rights part of RT to
achieve the same thing?
Many thanks...
Tim
--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.
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[rt-users] Upgrading RT 3.4.2 - 3.8 users' home pages
I'm upgrading a copy of our production database, so that I can work out what I'm going to need to do to upgrade the production version eventually. So far, I have got RT up and working, imported a dump of the production database, and upgraded the schema (using rt-setup-database --action upgrade, and then applying the MySQL c 4.0-4.1 changes -- the latter step took a long time; more than 12 hours on our database) Once it was complete, I discovered that because the home page is now configured on a per-user basis, none of the users have anything displayed in their home page, and would need to go to preferences to set it up. Is RT at a glance not configured somewhere centrally with a default? If not, how do I add a default layout to all my users (of whom I have a couple of thousand, so doing this manually is *not* an option) Related to this: there doesn't seem to be a MyRequests type panel the users can choose in their home page. In our old version of RT, this was done with a local set of HTML elements in the home page, but clearly that's not the right approach now. Should I create a global saved search that does it, and then add that to all the default RT at a glance that he users will get? Many thanks in advance, Tim -- The Wellcome Trust Sanger Institute is operated by Genome Research Limited, a charity registered in England with number 1021457 and a company registered in England with number 2742969, whose registered office is 215 Euston Road, London, NW1 2BE. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 2 questions about RT 3.8
1) Is email completion supposed to work out of the box? Are you talking about when adding people via the 'People' section of the ticket? If so, I've noticed that I used to be able to put usernames in the Email field, but now that doesn't work. 2) It seems that the search feature used to (maybe I am wrong here, or maybe I customized something and didn't re-add it in) used to search the requestors field and the subject line, but now only searches the subject line? In 3.8, the search feature appears to search Subject and Owner of Open tickets. -- Scott Hebert http://slaptijack.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 2 questions about RT 3.8
1) Is email completion supposed to work out of the box? Are you talking about when adding people via the 'People' section of the ticket? If so, I've noticed that I used to be able to put usernames in the Email field, but now that doesn't work. You are correct. I'd love for this missing shortcut to return. 2) It seems that the search feature used to (maybe I am wrong here, or maybe I customized something and didn't re-add it in) used to search the requestors field and the subject line, but now only searches the subject line? In 3.8, the search feature appears to search Subject and Owner of Open tickets. Verified that as well. I'd like to be able search requestors and all tickets, not just open tickets. Perhaps this is just a bug. James Moseley ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
