[rt-users] Search in RT 3.6.5 results in http://Ticket/Display.html?id....
Hi, I have upgrade my request tracker from 3.4 to 3.6 and have encountered an issue with any search. When I click on job categories or search for tickets, the ticket links have the wrong url and result in a link to http://Ticket/Display.html?i... instead of http://rt.mydomain.com/Ticket/Display.html?i... I have tried implementing this fix: http://wiki.bestpractical.com/view/RepairSearches which fixes my 10 Highest priority and 10 Unowned tickets on the frontpage but does not fix the Searches. I have looked in the database table of Attributes to see if there is a regular search query there like the other 10 highest/unowned but there isn't. The only other piece of information which might be useful is in the upgrade I changed the WebPath from /rt to /. I can access the site no problem, but the searches do not work. Thanks all -- Regards, JB Hewitt www.lansmash.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A reminder creates a ticket and sends email to queue watchers???
On Tue, Oct 07, 2008 at 02:54:30AM -0700, kschmitte wrote: Hello Emmanuel, I'm sorry - this was what I forgot. I'm using RT 3.6.5 on an Ubuntu Linux system with MySQL (all versions I got are from the apt-get command). I currently don't know the version of Perl (and I have no idea how to find out - sorry for being a complete Perl-Newbie...) I use 3.8.1 now, but I used Reminders in 3.6.5 and don't remember this issue. Reminders are tickets of Type reminder, standard tickets as Type='ticket'. do you have som custom scrips? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A reminder creates a ticket and sends email to queue watchers???
Yes, I have some custom scrips. There should be only one which can be causing this issue (looking at the list of agents getting the message): I have created a global notification for new Tickets to CCs (goal is to notify CCs of all queues in case of new tickets, our Agents will then get notified in case of new tickets and can AdminCC themselfes to this ticket if whished): The settings are: - Condition:On Create - Action: Notify CCs - Template: Global Template: Transaction - Stage: TransactionCreate May this be the cause of the messages? Can it be that this notification needs to be local for each queue? (By the way - the same happens for the equivalent global scrip to notify AdminCCs) From the RT book I can see that the Emergency Support contains a similar scrip - which seems to be bound to the queue... Thanks! Kai Emmanuel Lacour wrote: I use 3.8.1 now, but I used Reminders in 3.6.5 and don't remember this issue. Reminders are tickets of Type reminder, standard tickets as Type='ticket'. do you have som custom scrips? -- View this message in context: http://www.nabble.com/A-reminder-creates-a-ticket-and-sends-email-to-queue-watcherstp5839136p19855915.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Calling an external script from Scrip Actions
Dave, Yes, you can use perl's system() function or a number of other methods to call external code. On Tue, Oct 7, 2008 at 6:53 AM, Dave Wells [EMAIL PROTECTED] wrote: Hi Guys, This may be very simple, Is it possible to call an external script located on the system from a Custom scrip i.e. from the Custom action preparation code or Custom action cleanup code? Thanks Dave ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A reminder creates a ticket and sends email to queue watchers???
Hello Emmanuel, I'm sorry - this was what I forgot. I'm using RT 3.6.5 on an Ubuntu Linux system with MySQL (all versions I got are from the apt-get command). I currently don't know the version of Perl (and I have no idea how to find out - sorry for being a complete Perl-Newbie...) Thanks for your help! Kai Emmanuel Lacour wrote: I can't reproduce this here, can you give us the RT version used? -- View this message in context: http://www.nabble.com/A-reminder-creates-a-ticket-and-sends-email-to-queue-watcherstp5839136p19854928.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Attachment images files do not display
Hi I have installed RT 3.8.1 but when I upload an image file attachement and then click on the link in the ticket I get either the name of the file in the browser http://support.example.com/Ticket/Attachment/867456/543454/3456-example.jpg or I get an error message The image http://support.example.com/Ticket/Attachment/34234/34534/example.gif; cannot be displayed, because it contains errors. Any ideas? Regards Ian ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8: Text file attachments problem
Hi, Thanks for your answer. I tried to set these two variables in the configuration file but the problem remains. The attached text file (via RT web console) appears inline the email message to the end user. Any more ideas? TIA, Filipe Portugal _ From: Sebastien Termeau [mailto:[EMAIL PROTECTED] Sent: terça-feira, 7 de Outubro de 2008 10:31 To: Filipe José Silva Clemente Subject: Re: [rt-users] RT 3.8: Text file attachments problem Hi, You might take a look at the following configuration parameters : Set($MaxInlineBody, 0); Set($SuppressInlineTextFiles, 1); Sebastien On Mon, Oct 6, 2008 at 4:35 PM, Filipe José Silva Clemente [EMAIL PROTECTED] wrote: Hi, When i attach a text file (.txt) to a user reply from the rt 3.8 web console the user receives it, not attached, but embedded in the email message. The text file appears in the email body but the text i write to the user in the message disappears. Is this a bug or a configuration? TIA, Filipe Portugal ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Calling an external script from Scrip Actions
Hi Guys, This may be very simple, Is it possible to call an external script located on the system from a Custom scrip i.e. from the Custom action preparation code or Custom action cleanup code? Thanks Dave ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Queue-specific RTFM articles
On Oct 6, 2008, at 12:25 PM, Bernhard Hansbauer wrote: Working with RT 3.8.1 and RTFM 2.4, I can't get queue-specific RTFM articles to work. According to the introduction it should be sufficient to create a topic structure, with the first element being called Queues, and the subsequent topics named like the RT queues. On the next level, subtopics should be defined, and the articles attached to these subtopics. Assuming you have a global top structure Queues Queue 1 Topic 1 Topic 2 Topic 1 and Topic2 will show up when replying to tickets in Queue 1. It expects the top level node to be called Queues (not a translated version of Queues) but Queue 1 should be the actual name of the Queue. I have this working locally. If you feel that you've configured it properly and want to send screenshots of your Topic structure and Queue list to [EMAIL PROTECTED] we can have a look with more information. -kevin I tried my best to follow these instructions but couldn't get it to work. We are using RT in German - maybe that could be an issue? Any experiences? Any hint would be greatly appreciated, Bernhard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] A reminder creates a ticket and sends email to queue watchers???
On Tue, Oct 07, 2008 at 02:36:18AM -0700, kschmitte wrote: Hello All, I am facing the same issue as Dan describes below: On creation of a new reminder a new ticket notification is sent to the agents. As I now have seen from searching the Nabble list archive, the notification is in terms of the DB nothing else than a special kind of ticket, so this notification is in the first step OK. But: How can I prevent this notification? Our agents get confused with mails for thickets they don't see... Currently I have a global scrip to inform our agents of new tickets. Do I need to change this to queue-wise scrips? I can't reproduce this here, can you give us the RT version used? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] bookmarking a search seems to have been removed in 3.8.1
On Tue, Oct 07, 2008 at 12:35:55AM -, [EMAIL PROTECTED] wrote: We've upgraded to 3.8.1 three days after I started getting familiar for the first with the old version (that means I don't know what the old version was). One of the features I really liked was the ability to bookmark a search. At the top of the page in the old version, there was a link that let you bookmark it, now there's only the RSS feed and a few other options. Reading the Upgrade notes, I am lead to believe that the syntax had been changed, not that a feature had been removed. Have no fear. The feature isn't gone. The Show Results link is actually that same search. It was removed only because it was a redundant link. Best, Jesse ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Attachment images files do not display
On Tue, Oct 07, 2008 at 03:32:40PM +0100, Ian Docherty wrote: Hi I have installed RT 3.8.1 but when I upload an image file attachement and then click on the link in the ticket I get either the name of the file in the browser http://support.example.com/Ticket/Attachment/867456/543454/3456-example.jpg or I get an error message The image http://support.example.com/Ticket/Attachment/34234/34534/example.gif; cannot be displayed, because it contains errors. Ian, Do attachments sent in by email work? Do other types of attachments work? Any ideas? Regards Ian ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Howto create multiple unowned tickets default views
Hi, some of our folks want to see two Newest Unowned Tickets views in their default page - 10 Newest Unowned Tickets in Queue#1 and then 10 Newest Unowned Tickets in Queue#2, for example. This is RT 3.6.6. Is there a known way to do this? Thanks, Mike The information in this message may be proprietary and/or confidential, and protected from disclosure. If the reader of this message is not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify Stonebridge Bank immediately by replying to this message and deleting it from your computer. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] ExternAuth SUCCEEDED but login still fails
Hi, I just upgraded to 3.8.1 and am able to get the debug message: RT::User::IsPassword External auth SUCCEEDED However I am still getting the Login Failed error when I try to login. Can someone help out with this? Thanks, Cj B ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Adding additional Grouped by fields to bar and pie charts (3.8.1)
When I create a query and select to view a chart of it, I can select a drop down with a list of group by fields that allows me to organize my chart. Does anyone know how I would go about adding additional Group by options to RT? I want to create a group by chart for my dashboard for things like priority, weekly trends, etc ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
