Re: [rt-users] Poor graphics.
Anybody able to resolve this? I have the same issue, running Centos 5.2 though, have installed graphviz. I get the same thing as Albert. Thanks in advance for any help. Sean -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Albert Shih Sent: Friday, January 30, 2009 3:53 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Poor graphics. Hi all When I use the charts of tickets relantionship, I get very poor charts, event I click and many box in "Show Tickets Properties on" section I don't have anything. Just something like I got no error in my log. Any help ? NB: I'm running rt-3.8.2 on FreeBSD with manual install -- Albert SHIH SIO batiment 15 Observatoire de Paris Meudon 5 Place Jules Janssen 92195 Meudon Cedex Téléphone : 01 45 07 76 26 Heure local/Local time: Ven 30 jan 2009 12:46:46 CET ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Using the approvals system in 3.8.2
On Thu, Jan 29, 2009 at 08:38:12PM -0800, Cassandra L. Brockett wrote: > Okay, I've spent about two days trying to figure this out, and to be honest, > the documentation isn't being very helpful... > > I need to get basic approvals working for RT, I was using 3.6.7, and the > upgrade to 3.8.2 erased the approvals scrips (thankfully we weren't using the > approval system at the time of the upgrade)... If you had approvals that were working in 3.6.7, they should have continued to work in 3.8.2. What we replaced were the scrips that caused approval actions to happen. We moved the code somewhere it's easier to test and maintain and fixed bugs, but didn't fundamentally change how existing user code should work. > Now however I'm trying to add approvals to a new queue, and I'm going nowhere > fast... > > All the documentation refers to earlier versions of RT, and I even found > references online to a "New approvals system" with 3.8.2... However zero > documentation on how to enable it for a queue or even just system-wide, so > I'm asking for help now. > > Simply put:- > 1) Has anyone gotten the Approvals systems working with RT 3.8.2? Are you > willing to share how? Yes. There were a bunch of issues in the approvals system that crept in between 3.4.0 and 3.8.1. As part of the overhaul, we've added tests to make sure they don't break again. > > 2) Has anyone done an upgrade from an earlier RT to 3.8.2 and managed to get > approvals working? Yes. Let's start from the top. I _think_ that keeping this debugging session on rt-users will be helpful to other (and future) readers. Approvals are based around RT's "Create Tickets" action. The idea is that you should create new tickets of Type approval in queue ___Approvals? RT before 3.8.2 used scrips in the ___Approvals queue. RT 3.8.2 and forward build in the same code at a deeper level. Can you explain what you've done to date, including your "Create Tickets" templates? Best, Jesse ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT Time fields in days?
To all, Is there a way in 3.8.2 to enter and store the data in the "Time" fields in days? If not, has anyone made their own modifications to do so? I need this one badly. It's a major requirement for my users. Thanks in advance. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Dashboards in the sidebar?
On Jan 30, 2009, at 1:51 PM, Jesse Vincent wrote: > Do you have the search results on your homepage? Are you asking to put > the tickets found by the search in your menu sidebar? No, just the search link itself in the sidebar. Yes, I could put the search results in my home page, but unlike most everyone else I often work in different queues so I'd rather have something like this in my sidebar: Assigned to me all queues High Priorityany queue, priority above N Open Support support queue, by priority Open Abuse abuse queue, by reverse time created Open Securitysecurity queue, by priority -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Prevent status change?
> > > > We've done some work for this for a client on 3.8, though it needs more > > work for general availability. > > Would it be possible to share the work, see if we could tune it to match > our needs? It's not currently. I'm sorry about that. It's still very much in the realm of "things we can help you with as part of a development contract". We made a decision to target RT4 for the public release of this functionality. Best, Jesse pgpeNQzb9hqFo.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Dashboards in the sidebar?
On Fri, Jan 30, 2009 at 01:45:21PM -0800, Jo Rhett wrote: > >On Fri, Jan 30, 2009 at 01:10:12PM -0800, Jo Rhett wrote: > >>I'm curious. Is there any reason nobody has a patch which enables > >>dashboards in the sidebar? > >> > >>The more I use RT, the more I found myself leaving a ticket I've > >>updated to click Home, then click the dashboard to review my open > >>tickets, etc. > > On Jan 30, 2009, at 1:26 PM, Jesse Vincent wrote: > >Given that, why not add the search you actually want to your homepage? > > I do have it on my homepage. But having to click Home and then click > the search is two steps for "the most common thing I do". If the > search was available in the sidebar, I could reduce it to just 1 click. Do you have the search results on your homepage? Are you asking to put the tickets found by the search in your menu sidebar? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Dashboards in the sidebar?
> On Fri, Jan 30, 2009 at 01:10:12PM -0800, Jo Rhett wrote: >> I'm curious. Is there any reason nobody has a patch which enables >> dashboards in the sidebar? >> >> The more I use RT, the more I found myself leaving a ticket I've >> updated to click Home, then click the dashboard to review my open >> tickets, etc. On Jan 30, 2009, at 1:26 PM, Jesse Vincent wrote: > Given that, why not add the search you actually want to your homepage? I do have it on my homepage. But having to click Home and then click the search is two steps for "the most common thing I do". If the search was available in the sidebar, I could reduce it to just 1 click. -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Dashboards in the sidebar?
On Fri, Jan 30, 2009 at 01:10:12PM -0800, Jo Rhett wrote: > I'm curious. Is there any reason nobody has a patch which enables > dashboards in the sidebar? > > The more I use RT, the more I found myself leaving a ticket I've > updated to click Home, then click the dashboard to review my open > tickets, etc. Given that, why not add the search you actually want to your homepage? > Any time I find myself doing the same operation > repeatedly, I try to make it more efficient. > > Before I start down this road, anything I should know about/avoid? > > -- > Jo Rhett > Net Consonance : consonant endings by net philanthropy, open source > and other randomness > > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Optimize system specifically for RT
While by no means an expert, i noticed some stuff: > In more detail, Gateway E4100 desktop with Pentium4/2.8GHz w/Hyperthreading > enabled, 4x256MB > Performance Metrics - > [!!] Maximum possible memory usage: 1.2G (120% of installed RAM) You have a gig of ram on the box, and the !! here is telling you your current vars allow MySQL to grab 1.2 GB. Unless / until you increase the box's ram, you need to lower the various buffers significantly, as there's still system/OS mem to consider. >Reduce your overall MySQL memory footprint for system stability That's what it's sayin' here. >When making adjustments, make tmp_table_size/max_heap_table_size equal This just means what it says: if you tweak one to X, make sure the other is also exactly X. > *** MySQL's maximum memory usage is dangerously high *** > *** Add RAM before increasing MySQL buffer variables *** Again talking about your lack of RAM, and saying "Don't do what we recommend below until you add some!" >tmp_table_size (> 32M) >max_heap_table_size (> 16M) In this section, it means "adjust these variables HIGHER," greater than their current values, which are 32 and 16M respectively. However, as per previous 2 warnings: 1) you can't adjust anything higher right now, until you lower the other buffer values, since you're asking for more total RAM than you physically have; and 2) when you adjust these, make sure they're the same size. So, assuming you had more RAM, you'd want to kick tmp_table_size up above 32M; and when you do, make sure max_heap_table_size is adjusted to the same number. > Checking MySQL for >mysql> show variables like 'tmp_table_size'; >| tmp_table_size | 33554432 | >mysql> show variables like 'max_heap_table_size'; >| max_heap_table_size | 16777216 | The recommendations show you this: they say "make it greater than ." > I can't add RAM the box is full. I figure 4x256MB of slow RAM is better than > 2x256MB of DDR400 (1GB slow is better than 512MB of faster RAM.) if you have 4 slots, and they have quarter-gig sticks in them, why wouldn't you be able to chuck them and get new sticks? Even if you just replaced them with half-gig sticks - dirt cheap - you'd double your RAM. better yet, get gig sticks. > I'm not sure if it's telling me to set tmp_table_size and max_heap_table_size > both to less than 16M. Since it says they should be the same, and the heap > is being flagged as being >16M, I was thinking of setting them both to 12M. It's saying to make them both greater than 32M. The recommendation for the larger is "make it greater than the current value of 32M," and "keep them both the same," with the caveat "but not until you do something about your total RAM usage." > The /etc/my.cnf is mostly, along w/stuff about password and whatnot that I > don't think matter for this particular thread. Mostly pulled from > "my-large.cnf" example, disabling federated and bdb, and enabling innodb by > uncommenting the lines. > key_buffer = 256M > myisam_sort_buffer_size = 64M > query_cache_size= 16M This is your only current option to reduce usage right now, and i don't know how much room you have not knowing your DB's habits. Try gently lowering these if more physical RAM is impossible for whatever reason, and restarting MySQL. > # You can set .._buffer_pool_size up to 50 - 80 % > # of RAM but beware of setting memory usage too high > innodb_buffer_pool_size = 256M > innodb_additional_mem_pool_size = 20M > # Set .._log_file_size to 25 % of buffer pool size > innodb_log_file_size = 64M Same 'ere. > I'm not sure if perceived "slowness" is due to webserver or MySQL or > something else. And partly, it's just It's possible that MySQL is getting into fistfights with your system for RAM right now, due to all of the above. Hope this all helps in some way. -- /chown -R us:us /yourbase ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Dashboards in the sidebar?
I'm curious. Is there any reason nobody has a patch which enables dashboards in the sidebar? The more I use RT, the more I found myself leaving a ticket I've updated to click Home, then click the dashboard to review my open tickets, etc. Any time I find myself doing the same operation repeatedly, I try to make it more efficient. Before I start down this road, anything I should know about/avoid? -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Drop Attachments or Deny attachments
Hi RT Admins/Users I want to stop attachemt received at RT, means RT is configured in a way that it should not receive any attachment throug mails. is there any way to configure RT in such a way. i try to use DropAttachments like methods but attachemts are still there i want to deny/stop/drop attachments via RT if possible please give me guideline so i can implement this. -- - Rana Tanveer +923224194457 http://www.sysadminsline.com - ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] FreeBSD 3.8.2 port patch
Just in case you didn't see this in the other thread, the patch listed here upgrades 3.8.1 to 3.8.2 and optionally removes graphviz dependancies. This has been running for 24 hours here ;-) http://www.freebsd.org/cgi/query-pr.cgi?pr=131167 -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] why does the freebsd port have 200+ dependancies?
On Jan 27, 2009, at 1:33 PM, Steven Kreuzer wrote: > graphics/graphviz requires X11 to build so WITHOUT_X11 is ignored > for that port. So digging into the port it seems you need to enable graphviz support with a configure option, but the current port doesn't invoke that option. So the inclusion of all the dependancies was an immense waste :-( I've submitted a patch that upgrades the port to rt-3.8.2, and allows a config knob to enable or disable graphviz support for parity with configure. http://www.freebsd.org/cgi/query-pr.cgi?pr=131167 -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Fwd: Module not loading (ExternalAuth)
(sent this direct to Kevin, oops. Here's for the archives and my fellow Perl novices:) >> The first line in my SiteConfig.pm is >> >> Set( @Plugins, qw(RT::Authen::ExternalAuth) ); >> >> and the rest of the config seems to be honored (the next line is the >> Set for ECFV, frex, and that's working well). > > This makes me think you have two > Set(@Plugins, ...) lines, with the second clobbering the first > You probably want > Set(@Plugins, qw(RT::Authen::ExternalAuth > RT::Extension::ExtractCustomFieldValues)) What is the sound of one forehead slapping? Too new at Perl to realize the last one gets honored. Thought you needed a separate Set() for each one. Thanks! Corrected as described, all sys are now go. -- /chown -R us:us /yourbase ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Using the approvals system in 3.8.2
Cassandra, We found that by merely creating a new queue to act as the initial request queue (where tickets are reviewed before approving them and moving them to a queue where they are owned and worked on) was a lot simpler. The privileges and Email are WAY more consistent. We wrote a few scrips to automate a few status and CF changes and we now have a working approval queue with privileges and CF's that are consistent with the other queues. WE set up privileges to keep requestor type users from creating tickets in the other queues. Just a thought. Kenn LBNL On 1/29/2009 8:38 PM, Cassandra L. Brockett wrote: > Okay, I've spent about two days trying to figure this out, and to be honest, > the documentation isn't being very helpful... > > I need to get basic approvals working for RT, I was using 3.6.7, and the > upgrade to 3.8.2 erased the approvals scrips (thankfully we weren't using the > approval system at the time of the upgrade)... Now however I'm trying to add > approvals to a new queue, and I'm going nowhere fast... > > All the documentation refers to earlier versions of RT, and I even found > references online to a "New approvals system" with 3.8.2... However zero > documentation on how to enable it for a queue or even just system-wide, so > I'm asking for help now. > > Simply put:- > 1) Has anyone gotten the Approvals systems working with RT 3.8.2? Are you > willing to share how? > > 2) Has anyone done an upgrade from an earlier RT to 3.8.2 and managed to get > approvals working? > > I'm willing to believe that 1) is currently the only way to do this, so I'll > need to hack at things on a test box to figure out what data needs to be > input to get it working... > > Any help would be appreciated... Especially as once I get this working, I'll > happily update the RT Wiki approvals page with the details for getting 3.8.2 > working... > > -- > Barracuda Networks makes the best spam firewalls and web filters. > www.barracudanetworks.com > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Module not loading (ExternalAuth)
On Jan 30, 2009, at 12:10 PM, Rob Munsch wrote: > Hello list, > > After upgrading to 3.8.2 and RT::Authen::ExternalAuth 0.08, it seems > the module doesn't load. Debug level logging shows autohandler > processing logins, not the plugin. When logged into RT as the root > user and checking the Sys Config, i see: > > Regexp::Common::delimited v2.106; > RT v3.8.2; > RT::Extension::ExtractCustomFieldValues v2.0; > RT::Interface::Email v2; > RT::Interface::Web::Request v0.30; > Scalar::Util v1.19; > > In there is where i'd expect to see ExternalAuth. > > My entire rt3/ dir is chown'd to my apache user, and readable to it. > The first line in my SiteConfig.pm is > > Set( @Plugins, qw(RT::Authen::ExternalAuth) ); > > and the rest of the config seems to be honored (the next line is the > Set for ECFV, frex, and that's working well). This makes me think you have two Set(@Plugins, ...) lines, with the second clobbering the first You probably want Set(@Plugins, qw(RT::Authen::ExternalAuth RT::Extension::ExtractCustomFieldValues)) -kevin > > > Not sure where to being poking this for answers. > > Thanks, > Rob > > -- > /chown -R us:us /yourbase > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] HTML::Mason / mod_perl error ?
Dear All
Red Hat Enterprise Linux Server release 5.3 (Tikanga) Linux version
2.6.18-92.el5
RT 3.8.0
httpd-2.2.30
mysql-server-5.0.4
mod_perl-2.0.4
perl 5.5.8
New user and this is a fresh install on a fresh OS.
I can log on ok, but this is what I get when I click on a link, for example
'Search'.
%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2008 Best Practical Solutions, LLC
%#
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
%# you choose to contribute your changes and enhancements to the
%# community by submitting them to Best Practical Solutions, LLC.)
%#
%# By intentionally submitting any modifications, corrections or
%# derivatives to this work, or any other work intended for use with
%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
%# you are the copyright holder for those contributions and you grant
%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
%# royalty-free, perpetual, license to use, copy, create derivative
%# works based on those contributions, and sublicense and distribute
%# those contributions and any derivatives thereof.
%#
%# END BPS TAGGED BLOCK }}}
<& /Elements/Header, Title => $title &>
<& /Elements/Tabs,
current_toptab => "Search/Simple.html",
Title => $title
&>
% $m->callback( %ARGS, CallbackName => 'PreForm' );
<&|/l&>Search for tickets. Enter id numbers, queues by name, Owners by username
and Requestors by email address.
<&|/l&>Searching the full text of every ticket can
take a long time, but if you need to do it, you can search for any word
in full ticket history for any word by typing fulltext:word.
<&|/l&>RT will look for anything else you enter in ticket subjects.
% $m->callback( %ARGS, CallbackName => 'PostForm' );
<%INIT>
my $title = loc("Search for tickets");
use RT::Search::Googleish;
if ($q) {
my $tickets = new RT::Tickets( $session{'CurrentUser'} );
if ($q =~ /^(\d+)$/) {
RT::Interface::Web::Redirect(RT->Config->Get('WebURL')."Ticket/Display.html?id=".$q);
}
$m->callback( %ARGS, query => \$q, CallbackName => 'ModifyQuery' );
if ($q =~ /^(\d+)$/) {
RT::Interface::Web::Redirect(RT->Config->Get('WebURL')."Ticket/Display.html?id=".$q);
}
my %args = (
Argument => $q,
TicketsObj => $tickets,
);
$m->callback( %ARGS, CallbackName => 'SearchArgs', args => \%args);
my $search = RT::Search::Googleish->new(%args);
$m->comp( "Results.html", Query => $search->QueryToSQL() );
$m->comp( "/Elements/Footer" );
$m->abort();
}
<%ARGS>
$q => undef
_
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[rt-users] Module not loading (ExternalAuth)
Hello list, After upgrading to 3.8.2 and RT::Authen::ExternalAuth 0.08, it seems the module doesn't load. Debug level logging shows autohandler processing logins, not the plugin. When logged into RT as the root user and checking the Sys Config, i see: Regexp::Common::delimited v2.106; RT v3.8.2; RT::Extension::ExtractCustomFieldValues v2.0; RT::Interface::Email v2; RT::Interface::Web::Request v0.30; Scalar::Util v1.19; In there is where i'd expect to see ExternalAuth. My entire rt3/ dir is chown'd to my apache user, and readable to it. The first line in my SiteConfig.pm is Set( @Plugins, qw(RT::Authen::ExternalAuth) ); and the rest of the config seems to be honored (the next line is the Set for ECFV, frex, and that's working well). Not sure where to being poking this for answers. Thanks, Rob -- /chown -R us:us /yourbase ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Queues without explicit CorrespondAddress are disabled?
Jesse Vincent wrote: > > On Thu, Jan 29, 2009 at 04:23:48PM -0800, Jo Rhett wrote: > >> Ding! Thank you for the winning answer. Wonderful. >> >> Any way to defeat that, other than having everyone log out and back in >> again? I realize it's an uncommon thing... >> > > Disabling that cache will have unfortunate performance implications for > your RT instance on a daily basis. > > I think it may be easiest to kill everyone's session and force a login on their next refresh in the rare instance you need to do this, rather than take a performance hit during common usage. >> On Jan 29, 2009, at 7:55 AM, Todd Chapman wrote: >> >>> Are they new queues? If so try logging out and back in. You may be >>> seeing the queue caching at work. >>> >>> On Thu, Jan 29, 2009 at 5:05 AM, Jo Rhett >>> wrote: >>> When you click on "Basics" or "Jumbo" to change the ticket queue, any >>> queue without an explicit (different) CorrespondAddress doesn't show >>> up in the list. >>> >>> This isn't a rights thing, as I'm working as a Superuser. >>> >> -- >> Jo Rhett >> Net Consonance : consonant endings by net philanthropy, open source >> and other randomness >> >> >> > > >> ___ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: sa...@bestpractical.com >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT (request racker) mail sending configuration
Hi, My RT instalation is working fine and retrieving emails through fetchmail. But the last thing I need to configure is the mail sending. I have exim4 installed and it is not working to send emails when a ticket gets a answer or a comment. How can I configure that so that every message sended goes to another server? -- Bruno Guimarães Sousa www.brunosousa.co.nr COINF-CEFET-BA Ciência da Computação UFBA Registered Linux user #465914 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Querying tickets based on current user custom field
Hello again, Been stuck on this since : I guess the search builder page won't make it up to that... Can anyone give me a hint on how to do this ? I've looked Search/Generic.pm after working on Custom Conditions and Actions but there is much less (any?) documentation on this : how to extend it and then use it. Any help appreciated. Nicolas. nseigne wrote: > > Hi, > > I have added successfully 2 custom fields to my fresh rt instance : >- a single value region dropdown field to tickets >- a favorite-regions field to users > > I can easily query tickets against the ticket custom field, but I would > like to build a query against the current users custom field : something > like "give me the tickets who's region are in my favorites". > > From what I've read in the RT book and experimented, it doesn't seem far > off but I can't find the write syntax. I've tried things like 'CF.region = > __CurrentUser__.CF.favorite-region' (pseudo code). > Can this really be done ? > > Thanks in advance. > > -- View this message in context: http://www.nabble.com/Querying-tickets-based-on-current-user-custom-field-tp21702520p21746982.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] what is the difference between total resolutions in created in date range and total resolutions in resolved in date range
Hi all, I installed Activity Reports extension on RT3.8.1, i don't understand what is the difference between total resolutions in "created in date range" and total resolutions in "resolved in date range". please help me to understand. Thank you very much. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Prevent status change?
On jeu, 2009-01-29 at 12:34 -0500, Jesse Vincent wrote: > > > On Thu, Jan 29, 2009 at 06:29:43PM +0100, Yves-Alexis Perez wrote: > > Hi, > > > > I would like to ask if it sounds possible to implement some kind of > > basic workflows in RT (3.8), especially preventing some status changes. > > > > We are currently designing a hotline/helpdesk, and we need some people > > not to be able to change the status of some tickets. Because the > > workflow we want to implement say it's not possible to go from open to > > resolved directly, or stuff like that. > > > > Basically, I'd like to be able to configure RT and tell it which > > transitions are authorized and which ones aren't, but it doesn't seem > > possible atm. > > We've done some work for this for a client on 3.8, though it needs more > work for general availability. Would it be possible to share the work, see if we could tune it to match our needs? > It's a core feature in the upcoming RT > 4.0. (Not that that helps you very much yet) Yeah, we can't really wait for RT4, I guess. But it sure would be nicer if it don't do too much incompatible stuff. If the workflow we design now can be cleanly integrated in RT4 it will be very nice. But I'm not really confident about that, if the core has changed a lot. (it may be worth installing an RT4 devel just to see how it looks, too) I think we'll try to follow the callback road, maybe adding few ones a tuning the code so we can prevent tickets modifications early, but keeping the modification the lowest possible. Cheers, -- Yves-Alexis ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Callback code
Hey Jesse, thanks for the feedback, i corrected the file name to Default, i restarted the system, cleaned the mason cache, and tried again, but i see nothing. Any more ideas? Thanks! George On Thu, Jan 29, 2009 at 4:05 PM, Jesse Vincent wrote: > > > > On Thu, Jan 29, 2009 at 10:09:25AM +0200, George Beitis wrote: > > Hey everyone, > > trying to add some callback code to the display ticket page to display > > ticket page showing more information about the person making the > > request,(e.g. full name, phone etc). > > > > I create the callback code under > > > /rt3/local/html/Callbacks/MyCallbacks/Ticket/Display/Elements/ShowSummary, > > in a file called default. The following code was given to me from > another > > member of the RT community for testing. Using it does not work though > > Default and default are not the same. You want Default > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
