Re: [rt-users] sort by Custom field
Hello, Anyone have an idea how to do that? @Matt: could you find any solution? BR, Ivan 2009/3/17 Matt Hoover mhoo...@thectogroup.com I have some users asking to be able to CLICK on the headers in a search. Headers that contain custom fields are not clickable. How can I make them functional and clickable by our users? Matt ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.2 packages for Debian Lenny?
-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Dominic Hargreaves Sent: Montag, 16. März 2009 18:31 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT 3.8.2 packages for Debian Lenny? On Wed, Feb 04, 2009 at 02:05:27PM +, Dominic Hargreaves wrote: On Tue, Jan 27, 2009 at 04:45:15PM +, Dominic Hargreaves wrote: I hesitate to say again, since I previously expected to be able to do an upload the same week. I'm just testing our current candidate, but there's a new bug which requires a new package upload to Debian which I'll want to get in before a new upload, so it may not be for another week or so. Current status is that this is currently stalled on a new package waiting in NEW[0] (libipc-run-safehandles-perl) I would hazard a guess that ftpmasters are busy preparing for the release of Lenny, so this might not get processed for a few weeks. RT 3.8.2 packages are now in unstable. Cheers, Dominic. Hi Dominic, Thanks for this, I see the 3.8.2 packages are already in unstable AND testing - but what about the original discussed idea to have an extra repo with rt 3.8.x for Lenny? Best Regards, Martin Maurer mar...@proxmox.com http://pve.proxmox.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Question about RT installation
Hi all! I have a stupid question, and I think the answer is simple, but Internet doesn't run well :-( :-( The question is: Is tomcat used by RT? I think it's no, but I have the doubt :-( :-( Thanks a lot! Best regards, ALBERTO VILLANUEVA VAL Consultor Altran ParqueEmpresarial Las Mercedes, Edificio 1 C/ Campezo, 1. 28022 Madrid Tel : + 34 91 744 46 00 Fax: + 34 91 415 24 57 http://www.altran.es www.altran.es image001.jpg___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Question about RT installation
RT is based on perl, not Java, you don't need Tomcat Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Uwe Bielang (Stellv.), Bruno Mang, Dirk Blesius (Stellv.), Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne Von: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Alberto Villanueva Gesendet: Dienstag, 31. Maerz 2009 11:25 An: rt-users@lists.bestpractical.com Betreff: [rt-users] Question about RT installation Hi all! I have a stupid question, and I think the answer is simple, but Internet doesn't run well :-( :-( The question is: Is tomcat used by RT? I think it's no, but I have the doubt :-( :-( Thanks a lot! Best regards, ALBERTO VILLANUEVA VAL Consultor ParqueEmpresarial Las Mercedes, Edificio 1 C/ Campezo, 1. 28022 Madrid Tel : + 34 91 744 46 00 Fax: + 34 91 415 24 57 www.altran.es http://www.altran.es image001.jpg___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Database relocated onto alternate server
Hi there,
I'm moving forward with my testing of RT 3.8.2.
Setup:
Virtual machine (Virtualbox) running RT3.8.2 in Debian Etch. Web port
is forwarded to the virtual machine through the host but otherwise there
is no access to the VM. I moved the database onto a production database
server.
RT_SiteConfig.pm has been altered to say:
$DatabaseHost is set to dbproductionserver
$DatabaseRTHost is set to the hostname of the vm host machine
Problem:
In the apache error logs, I get:
DBI connect('dbname=rt;host=dbproductionhost','rt_user',...) failed:
Access denied for user: 'rt_u...@hostmachinehostname' (Using password:
YES) at /usr/local/share/perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106
[Tue Mar 31 08:58:05 2009] [error] [client hostmachine.ip.goes.here]
Connect Failed Access denied for user: 'rt_u...@hostmachinehostname'
(Using password: YES)\n at /opt/rt3/bin/../lib/RT.pm line 204\n
And I get a 500 server error page returned to me. However, I can use
the mysql command line tools from the virtual machine and connect just fine.
Is there possibly a port that's being expected to be open that i need to
forward or something else that I'm missing? This seemed like a pretty
straightforward change in the beginning...
--
Keith McDermott
Desktop Support Specialist - PCN
Physics Department, Purdue University
Web:http://www.physics.purdue.edu/pcn
E-mail: kmcde...@purdue.edu
Phone: (765)49-45562
Address:525 Northwestern Avenue
West Lafayette, IN 47907
Check out our new documentation at:
http://www.physics.purdue.edu/PCN/doc/wiki
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[rt-users] Problem with AD auth, error on new accounts.
Hi again,
I have manage with help from the group to get RT to authenticate againsta an
AD 2003 box, now I have very unusual problem.
I was using user A for testing and once I was able to authenticate with it
and get to the dashboard screen I thought the problem was resolved, now here
is the odd part, every new user from the AD that tries to authenticate gets
this error message (root and that 1 AD account have no problems):
Can't locate object method host via package URI::_generic at
/opt/rt3/bin/../lib/RT/Interface/Web.pm line 190, line 514
Which takes me to this sub routine:
sub Redirect {
my $redir_to = shift;
untie $HTML::Mason::Commands::session;
my $uri = URI-new($redir_to);
my $server_uri = URI-new( RT-Config-Get('WebURL') );
# If the user is coming in via a non-canonical
# hostname, don't redirect them to the canonical host,
# it will just upset them (and invalidate their credentials)
# don't do this if $RT::CanoniaclRedirectURLs is true
if ( !RT-Config-Get('CanonicalizeRedirectURLs') -- THIS IS THE
LINE OF THE ERROR This is line 190.
$uri-host eq $server_uri-host
$uri-port eq $server_uri-port )
{
if ( defined $ENV{HTTPS} and $ENV{'HTTPS'} eq 'on' ) {
$uri-scheme('https');
}
else {
$uri-scheme('http');
}
# [rt3.fsck.com #12716] Apache recommends use of $SERVER_HOST
$uri-host( $ENV{'SERVER_HOST'} || $ENV{'HTTP_HOST'} );
$uri-port( $ENV{'SERVER_PORT'} );
}
While on the RT log I can see this:
[Thu Mar 26 20:35:31 2009] [debug]: Attempting to use external auth service:
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
[Thu Mar 26 20:35:31 2009] [debug]: Calling UserExists with $username
(evol.johnson) and $service (My_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
[Thu Mar 26 20:35:31 2009] [debug]: UserExists
params:
username: evol.johnson , service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
[Thu Mar 26 20:35:31 2009] [debug]: LDAP Search === Base:
cn=users,dc=cr,dc=digitalarbor,dc=com == Filter:
((objectClass=*)(sAMAccountName=evol.johnson)) == Attrs:
l,cn,st,mail,sAMAccountName,co,streetAddress,postalCode,telephoneNumber,sAMAccountName,physicalDeliveryOfficeName,sAMAccountName
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304)
[Thu Mar 26 20:35:31 2009] [debug]: Password validation required for service
- Executing...
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:155)
[Thu Mar 26 20:35:31 2009] [debug]: Trying external auth service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:16)
[Thu Mar 26 20:35:31 2009] [debug]: LDAP Search === Base:
cn=users,dc=cr,dc=digitalarbor,dc=com == Filter:
((sAMAccountName=evol.johnson)(objectClass=*)) == Attrs: dn
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:43)
[Thu Mar 26 20:35:31 2009] [debug]: Found LDAP DN: CN=Evol
Johnson,CN=Users,DC=cr,DC=digitalarbor,DC=com
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:75)
[Thu Mar 26 20:35:31 2009] [info]: My_LDAP AUTH FAILED evol.johnson (can't
bind: LDAP_INVALID_CREDENTIALS 49 )
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:82)
[Thu Mar 26 20:35:31 2009] [debug]: LDAP password validation result: 0
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:334)
[Thu Mar 26 20:35:31 2009] [debug]: Password Validation Check Result: 0
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:159)
[Thu Mar 26 20:35:31 2009] [debug]: Autohandler called ExternalAuth.
Response: (0, Password Invalid)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Callbacks/ExternalAuth/autohandler/Auth:26)
[Thu Mar 26 20:35:31 2009] [error]: FAILED LOGIN for evol.johnson from
192.168.0.71 (/opt/rt3/share/html/autohandler:268)
[Thu Mar 26 20:35:40 2009] [debug]: Attempting to use external auth service:
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:64)
[Thu Mar 26 20:35:40 2009] [debug]: Calling UserExists with $username
(evol.johnson) and $service (My_LDAP)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:105)
[Thu Mar 26 20:35:40 2009] [debug]: UserExists
params:
username: evol.johnson , service: My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)
[Thu Mar 26 20:35:40 2009] [debug]: LDAP Search === Base:
cn=users,dc=cr,dc=digitalarbor,dc=com == Filter:
((objectClass=*)(sAMAccountName=evol.johnson)) == Attrs:
l,cn,st,mail,sAMAccountName,co,streetAddress,postalCode,telephoneNumber,sAMAccountName,physicalDeliveryOfficeName,sAMAccountName
[rt-users] What are the default scrips for RT in v 3.6?
I keep having an on going issue with the CC of an correspondence not getting an email. What are some of the key things I should look over? I have it currently set to: Event = On Correspondence Action = Send correspondence to Requestor and CC. Template = Correspondence Template. Comments? It appears to work randomly. -Mark Grob ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
