Re: [rt-users] Rt from command line
Therefor i suppose u work with unix-like os installed on your web-server. Are you logged in as root (i mean logged in your server)? First of all, don't work as root %)! Users in RT have such a field - unix name (stored in database as gecos). You are logged in as root and rt user root has unix login set to root - thats why you create tickets as root. Create a new unix login, for example, akrall, go to web interface, set unix login of your account to akrall, then log in as akrall and try to create a ticket from command-line interface. That works with rt-crontool, so, i suppose, will do for your case. Sorry for poor english, hope its understandable :) Anton Krall writes: Nobody? From: Anton Krall akr...@intruder.com.mx Date: Mon, 03 Aug 2009 10:02:40 -0500 To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Subject: [rt-users] Rt from command line Guys.. Im trying to use rt form the command line to create tickets. So far I added the rtrc file and I can log into RT without problems... I can run commands, everything looks great... But now.. Im trying to run this: rt create -t ticket set subject='New ticket' priority=9 queue='Soporte Tecnico' requestors=s...@user.com But the problems is here: the ticket is created but as if user root created it, then HE gets the autoreply email and after that, RT says (in the history page of the ticket) that root was deleted from the ticket and it was changed to requester s...@user.com This is great except for one thing... The autoreply email was sent to user root and not s...@user.com since he got added AFTER autoreply was sent. Any way to create thet ticket as s...@user.com from the start? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Regards, Alex Nikolaev Open Technologies, Russia. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Rt from command line
Yep .. I tried that and works great but what if I wanted to be able to make tickets from the command line as multiple users, for example, client users... Creating unix shells for them would be a good solution but I found one Sendmail! Or more like it.. SendEmail, a command line tool that lets you do a to and from So that way I can inject an email like this: SendEmail -t yourqu...@yourhost.com -f us...@domain.com That way I can inject and email as if I were userX sending it... And RT creates a ticket as if userX sent it from his email address. Works like a charm! From: Alexander Nikolaev anikol...@ot.ru Date: Tue, 04 Aug 2009 09:40:26 +0400 To: Anton Krall akr...@intruder.com.mx Cc: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Subject: Re: [rt-users] Rt from command line Therefor i suppose u work with unix-like os installed on your web-server. Are you logged in as root (i mean logged in your server)? First of all, don't work as root %)! Users in RT have such a field - unix name (stored in database as gecos). You are logged in as root and rt user root has unix login set to root - thats why you create tickets as root. Create a new unix login, for example, akrall, go to web interface, set unix login of your account to akrall, then log in as akrall and try to create a ticket from command-line interface. That works with rt-crontool, so, i suppose, will do for your case. Sorry for poor english, hope its understandable :) Anton Krall writes: Nobody? From: Anton Krall akr...@intruder.com.mx Date: Mon, 03 Aug 2009 10:02:40 -0500 To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Subject: [rt-users] Rt from command line Guys.. Im trying to use rt form the command line to create tickets. So far I added the rtrc file and I can log into RT without problems... I can run commands, everything looks great... But now.. Im trying to run this: rt create -t ticket set subject='New ticket' priority=9 queue='Soporte Tecnico' requestors=s...@user.com But the problems is here: the ticket is created but as if user root created it, then HE gets the autoreply email and after that, RT says (in the history page of the ticket) that root was deleted from the ticket and it was changed to requester s...@user.com This is great except for one thing... The autoreply email was sent to user root and not s...@user.com since he got added AFTER autoreply was sent. Any way to create thet ticket as s...@user.com from the start? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Regards, Alex Nikolaev Open Technologies, Russia. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] 3.8.4 installation issue
So, I'm installing RT-3.8.4 on a virgin system, for the most part using an RT_SiteConfig.pm that is very similar to the 3.6.5 system I have in production (database/hostname differences). I've run the testdeps/fixdeps bits repeatedly and they claim I'm up to date. I've even used the CPAN r command to tell met what to update and then update as much as I can, all to no avail. Here is the error I'm getting: Attempt to reload Apache/Table.pm aborted. Compilation failed in require at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/i686-linux/Apache/Request.pm line 21. BEGIN failed--compilation aborted at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/i686-linux/Apache/Request.pm line 21. Compilation failed in require at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm line 254. BEGIN failed--compilation aborted at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm line 259. Compilation failed in require at /home/rt/bin/../lib/RT/Interface/Web/Handler.pm line 140. Compilation failed in require at (eval 8) line 1. /usr/www/bin/apachectl startssl: httpd could not be started I'd tell you this is a Fedora Core 3 system, but that would be misleading as it's suffered many years worth of modification and changes and therefore bears no similarity. Google shows no such error, so I'm wondering if I've done something egregiously stupid. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] what are RTFM Topics used for?
Hello, Jo. Topics can be very useful for organizing your articles. On the RTFM Documentation Intro there is a section on using topics to organize and group your articles: http://github.com/bestpractical/rtfm/blob/1d2d722dec013e3a1e55335a00c21b0ebeb8bed0/lib/RT/FM/Introduction.pod I know that when I use RTFM I create articles with a topic or topics for easier categorization later on. Though I personally have not used this feature, topics may also be used to create a Queue-Specific list of articles. From the RTFM intro: Queue Specific List of Articles You can use Topics to organize a set of Queue specific Articles. Simply create a global Topic called 'Queues' and then create Topics under Queues named after each of your Queues. Within each Queue named Topic, create some Topics and then assign Articles to those sub-topics. This creates a hierarchy like this: Queues \- General \- Topic 1 \- Topic 2 If you are replying to a Ticket in the General Queue you will be offered a choice of Topic 1 and Topic 2 along with the searching. After choosing Topic 1 or Topic 2, you will be given a list of relevant articles to choose. -- Cassandra Phillips-Sears Office Manager Best Practical Solutions, LLC http://www.bestpractical.com On Jul 30, 2009, at 2:23 PM 7/30/09, Jo Rhett wrote: So I've read the RTFM manual and I'm no clearer really on what purpose Topics provide. They don't see to add anything to the privileged user interface. Is this something that is used in the self-service interface? -- Jo Rhett Net Consonance : consonant endings by net philanthropy, open source and other randomness ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Unowned tickets older then 24h are not displayed in Home page
Hello We saw, that on home page in X newest unowned tickets there are displayed only tickets which are not older than 24h ours. If there are some new unowned tickets, which are older, they are not displayed here. Is there some settings to set this ? So each unowned ticket will be displayed there, not only tickets 24h. BR, Miroslav -- View this message in context: http://www.nabble.com/Unowned-tickets-older-then-24h-are-not-displayed-in-Home-page-tp24808974p24808974.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.4 and RTFM 2.4.2 No errors, but no RTFMlinks,have added Set(@Plugins,qw(RT::FM)); to RT_Siteconfig.pm
I had this problem (RTFM disappeared). What fixed it for me was to clean up all the different plugins I had and put them on one line in RT_SiteConfig.pm, like this: Set(@Plugins,qw(RT::FM RT::IR RTx::EmailCompletion)); Then you can verify if they are loaded ok by checking: http://yourserver/rt/Admin/Tools/Configuration.html Hope this helps, Hi Kevin, Nope, All dependences have been found. Thanks, Mike From: Kevin Gagel Sent: Monday, July 06, 2009 3:36 PM To: RT Users Subject: Re: [rt-users] RT 3.8.4 and RTFM 2.4.2 No errors, but no RTFMlinks,have added Set(@Plugins,qw(RT::FM)); to RT_Siteconfig.pm --- Original message --- Subject: [rt-users] RT 3.8.4 and RTFM 2.4.2 No errors, but no RTFM links,have added Set(@Plugins,qw(RT::FM)); to RT_Siteconfig.pm From: Michael Ellis Michael_Ellis[at]UManitoba.CA To: RT-USERS RT-Users[at]lists.bestpractical.com Date: 06/07/2009 1:33 PM Ok, I've been beating my head on this one. I had RTFM up and working on a test RT 3.8.2 server and then it just disappeared from the menu. I tried to figure out why, but after spending an afternoon trying to figure it out I decided that I wouldn't worry about it as I was going to be reinstalling from scratch for the production system anyway. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.4 installation issue
as a fedora team developer, the first thing ill insist is that you upgrade to f10 or newer. nothing in f3 is supported in mailing lists or the irc chans we host, and is sounds as though something OS related is the culprit at this point. perhaps youre missing http-devel? On Tue, 4 Aug 2009, Brian Gallew wrote: Date: Tue, 04 Aug 2009 14:43:33 +0300 From: Brian Gallew geek...@cmu.edu To: rt Users rt-users@lists.bestpractical.com Subject: [rt-users] 3.8.4 installation issue So, I'm installing RT-3.8.4 on a virgin system, for the most part using an RT_SiteConfig.pm that is very similar to the 3.6.5 system I have in production (database/hostname differences). I've run the testdeps/fixdeps bits repeatedly and they claim I'm up to date. I've even used the CPAN r command to tell met what to update and then update as much as I can, all to no avail. Here is the error I'm getting: Attempt to reload Apache/Table.pm aborted. Compilation failed in require at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/i686-linux/Apache/Request.pm line 21. BEGIN failed--compilation aborted at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/i686-linux/Apache/Request.pm line 21. Compilation failed in require at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm line 254. BEGIN failed--compilation aborted at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm line 259. Compilation failed in require at /home/rt/bin/../lib/RT/Interface/Web/Handler.pm line 140. Compilation failed in require at (eval 8) line 1. /usr/www/bin/apachectl startssl: httpd could not be started I'd tell you this is a Fedora Core 3 system, but that would be misleading as it's suffered many years worth of modification and changes and therefore bears no similarity. Google shows no such error, so I'm wondering if I've done something egregiously stupid. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com nimb...@sdf.lonestar.org SDF Public Access UNIX System - http://sdf.lonestar.org ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.4 installation issue
I had the same issue and found no help. I did see the offer for paid services, which seems to condradict the idea that you can at least install the software. I personally had to crack open each file and examine the failure. I would say 99% of the time it is going to be an upline dependency. IE some perl module/file on your system is not combatible with 3.8.4. On RHEL 4.0 I never did get it to work with constant failure on HTML::Mason. Good luck...and welcome to one of the big downsides of open source. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Gallew Sent: Tuesday, August 04, 2009 4:44 AM To: rt Users Subject: [rt-users] 3.8.4 installation issue So, I'm installing RT-3.8.4 on a virgin system, for the most part using an RT_SiteConfig.pm that is very similar to the 3.6.5 system I have in production (database/hostname differences). I've run the testdeps/fixdeps bits repeatedly and they claim I'm up to date. I've even used the CPAN r command to tell met what to update and then update as much as I can, all to no avail. Here is the error I'm getting: Attempt to reload Apache/Table.pm aborted. Compilation failed in require at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/i686-linux/Apache/Request.pm line 21. BEGIN failed--compilation aborted at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/i686-linux/Apache/Request.pm line 21. Compilation failed in require at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm line 254. BEGIN failed--compilation aborted at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm line 259. Compilation failed in require at /home/rt/bin/../lib/RT/Interface/Web/Handler.pm line 140. Compilation failed in require at (eval 8) line 1. /usr/www/bin/apachectl startssl: httpd could not be started I'd tell you this is a Fedora Core 3 system, but that would be misleading as it's suffered many years worth of modification and changes and therefore bears no similarity. Google shows no such error, so I'm wondering if I've done something egregiously stupid. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com smime.p7s Description: S/MIME cryptographic signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Question about email submission of tickets
This is my first time on the list and hopefully this question is appropriate for it. I am a manager type who has been responsible for configuration and communication of RT to our campus. I have a talented Perl developer part-part time. We have been live since 2-23-2009 and have had great success. My question is email submission for ticket creation. We currently can create a ticket via email just fine and place it in the appropriate queue, etc. but we do not seem to be able to include a custom field value as part of the transmission from email to RT. We have several system jobs which create tickets and it would be much better to have an additional piece of metadata on a ticket than to have to create several queues just so I can differentiate type of issues Any help is greatly appreciated Thanks in Advance Joe Kirby, UMBC ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Just finished installing now what
I've also found the O'Reilly book, RT::Essentials to be quite useful. http://www.amazon.com/RT-Essentials-Jesse-Vincent/dp/0596006683/ref=sr_1_1?ie=UTF8qid=1249394974sr=8-1 -Mike -- From: Anton Krall akr...@intruder.com.mx Sent: Monday, August 03, 2009 8:36 AM To: Jeremy Winder jwin...@logicalsi.com Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Just finished installing now what Nice pointers.. Thx Jeremy.. I figured out a lot of these myself the hard way... But seems Im still missing a few things that I found on your url... Thx! From: Jeremy Winder jwin...@logicalsi.com Organization: Logical Solutions, Inc. Date: Mon, 03 Aug 2009 08:31:19 -0400 To: Anton Krall akr...@intruder.com.mx Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Just finished installing now what On Sun, 2009-08-02 at 02:18 -0500, Anton Krall wrote: I just downloaded and installed RT and I got it working but I dont know how to start configuring it.. Besides what the web interface has about users and queues... It seems it needs to know more about email and for example, my domain.. The user web page still shows example.com I read the wiki and found some interesting articles but seems information is scattered. Is there a quick start guide that can help you configure RT to get you up and running faster and a step by step guide on which files to change and configure? Thank You! You can skip a lot of this. But the section it should like you are missing in the RT_SiteConfig.pm: http://www.debianadmin.com/howto-setup-request-tracker-36-on-debian-etch.html Here is a series of articles that cover how to install and setup RT the hard way but still has some good information. http://www.sun.com/bigadmin/features/articles/req_track_1.html Beyond that, google...lots of google. Hope this helps, Jeremy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.4 installation issue
Your install path looks strange, to say the least... For instance, seaching my (working) 8.4 system (OS is Ububtu 8.0.4) for Request.pm gives: # find / -name Request.pm -print /opt/rt3/lib/RT/Interface/Web/Request.pm /usr/lib/perl5/DBI/Gofer/Request.pm /usr/local/share/perl/5.8.8/HTML/Mason/Apache/Request.pm /usr/local/share/perl/5.8.8/HTML/Mason/Request.pm /usr/share/perl5/HTTP/Request.pm # I installed in the default location of /opt/rt3. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Joel Hartshorn Sent: Tuesday, August 04, 2009 11:58 AM To: geek...@cmu.edu; rt Users Subject: Re: [rt-users] 3.8.4 installation issue I had the same issue and found no help. I did see the offer for paid services, which seems to condradict the idea that you can at least install the software. I personally had to crack open each file and examine the failure. I would say 99% of the time it is going to be an upline dependency. IE some perl module/file on your system is not combatible with 3.8.4. On RHEL 4.0 I never did get it to work with constant failure on HTML::Mason. Good luck...and welcome to one of the big downsides of open source. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Gallew Sent: Tuesday, August 04, 2009 4:44 AM To: rt Users Subject: [rt-users] 3.8.4 installation issue So, I'm installing RT-3.8.4 on a virgin system, for the most part using an RT_SiteConfig.pm that is very similar to the 3.6.5 system I have in production (database/hostname differences). I've run the testdeps/fixdeps bits repeatedly and they claim I'm up to date. I've even used the CPAN r command to tell met what to update and then update as much as I can, all to no avail. Here is the error I'm getting: Attempt to reload Apache/Table.pm aborted. Compilation failed in require at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/i686-linux/Apache/Request.pm line 21. BEGIN failed--compilation aborted at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/i686-linux/Apache/Request.pm line 21. Compilation failed in require at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm line 254. BEGIN failed--compilation aborted at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm line 259. Compilation failed in require at /home/rt/bin/../lib/RT/Interface/Web/Handler.pm line 140. Compilation failed in require at (eval 8) line 1. /usr/www/bin/apachectl startssl: httpd could not be started I'd tell you this is a Fedora Core 3 system, but that would be misleading as it's suffered many years worth of modification and changes and therefore bears no similarity. Google shows no such error, so I'm wondering if I've done something egregiously stupid. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com This e-mail message is intended only for the personal use of the recipient(s) named above. If you are not an intended recipient, you may not review, copy or distribute this message. If you have received this communication in error, please notify the Hearst Service Center (cad...@hearstsc.com) immediately by email and delete the original message. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.4 installation issue
On Tue, Aug 04, 2009 at 02:43:33PM +0300, Brian Gallew wrote: So, I'm installing RT-3.8.4 on a virgin system, for the most part using an RT_SiteConfig.pm that is very similar to the 3.6.5 system I have in production (database/hostname differences). I've run the testdeps/fixdeps bits repeatedly and they claim I'm up to date. I've even used the CPAN r command to tell met what to update and then update as much as I can, all to no avail. Here is the error I'm getting: When you configured, did you say --with-web-handler=modperl2 otherwise make testdeps can't test everything. But, if I had to hazard a guess, I'd say your mod_perl install isn't quite kosher -kevin Attempt to reload Apache/Table.pm aborted. Compilation failed in require at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/i686-linux/Apache/Request.pm line 21. BEGIN failed--compilation aborted at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/i686-linux/Apache/Request.pm line 21. Compilation failed in require at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm line 254. BEGIN failed--compilation aborted at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm line 259. Compilation failed in require at /home/rt/bin/../lib/RT/Interface/Web/Handler.pm line 140. Compilation failed in require at (eval 8) line 1. /usr/www/bin/apachectl startssl: httpd could not be started I'd tell you this is a Fedora Core 3 system, but that would be misleading as it's suffered many years worth of modification and changes and therefore bears no similarity. Google shows no such error, so I'm wondering if I've done something egregiously stupid. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 3.8.4 installation issue
On Tue, Aug 04, 2009 at 08:57:58AM -0700, Joel Hartshorn wrote: I had the same issue and found no help. I did see the offer for paid services, which seems to condradict the idea that you can at least install the software. I personally had to crack open each file and examine the failure. I would say 99% of the time it is going to be an upline dependency. IE some perl module/file on your system is not combatible with 3.8.4. On RHEL 4.0 I never did get it to work with constant failure on HTML::Mason. Good luck...and welcome to one of the big downsides of open source. To be fair, any package of sufficient complexity will require care and understanding to install whether it is a closed source commercial package or open source. Hence the frequent requirement for OS xxx VERSION yyy for closed source applications. It looks like you are using a home built version of perl and it has some problems. This is not really RT's fault. Try using the system software instead. Compared to getting perl/Apache to work properly together, the RT installation is very straightforward. Good luck. Cheers, Ken -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Brian Gallew Sent: Tuesday, August 04, 2009 4:44 AM To: rt Users Subject: [rt-users] 3.8.4 installation issue So, I'm installing RT-3.8.4 on a virgin system, for the most part using an RT_SiteConfig.pm that is very similar to the 3.6.5 system I have in production (database/hostname differences). I've run the testdeps/fixdeps bits repeatedly and they claim I'm up to date. I've even used the CPAN r command to tell met what to update and then update as much as I can, all to no avail. Here is the error I'm getting: Attempt to reload Apache/Table.pm aborted. Compilation failed in require at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/i686-linux/Apache/Request.pm line 21. BEGIN failed--compilation aborted at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/i686-linux/Apache/Request.pm line 21. Compilation failed in require at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm line 254. BEGIN failed--compilation aborted at /home/rt/perl-5.10.0/lib/site_perl/5.10.0/HTML/Mason/ApacheHandler.pm line 259. Compilation failed in require at /home/rt/bin/../lib/RT/Interface/Web/Handler.pm line 140. Compilation failed in require at (eval 8) line 1. /usr/www/bin/apachectl startssl: httpd could not be started I'd tell you this is a Fedora Core 3 system, but that would be misleading as it's suffered many years worth of modification and changes and therefore bears no similarity. Google shows no such error, so I'm wondering if I've done something egregiously stupid. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Just finished installing now what
Thx Mike, Ill take a look at it From: Michael Ellis michael_el...@umanitoba.ca Reply-To: Michael Ellis michael_el...@umanitoba.ca Date: Tue, 4 Aug 2009 09:09:52 -0500 To: RT-USERS RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Just finished installing now what I've also found the O'Reilly book, RT::Essentials to be quite useful. http://www.amazon.com/RT-Essentials-Jesse-Vincent/dp/0596006683/ref=sr_1_1?ie= UTF8qid=1249394974sr=8-1 -Mike -- From: Anton Krall akr...@intruder.com.mx Sent: Monday, August 03, 2009 8:36 AM To: Jeremy Winder jwin...@logicalsi.com Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Just finished installing now what Nice pointers.. Thx Jeremy.. I figured out a lot of these myself the hard way... But seems Im still missing a few things that I found on your url... Thx! From: Jeremy Winder jwin...@logicalsi.com Organization: Logical Solutions, Inc. Date: Mon, 03 Aug 2009 08:31:19 -0400 To: Anton Krall akr...@intruder.com.mx Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Just finished installing now what On Sun, 2009-08-02 at 02:18 -0500, Anton Krall wrote: I just downloaded and installed RT and I got it working but I dont know how to start configuring it.. Besides what the web interface has about users and queues... It seems it needs to know more about email and for example, my domain.. The user web page still shows example.com I read the wiki and found some interesting articles but seems information is scattered. Is there a quick start guide that can help you configure RT to get you up and running faster and a step by step guide on which files to change and configure? Thank You! You can skip a lot of this. But the section it should like you are missing in the RT_SiteConfig.pm: http://www.debianadmin.com/howto-setup-request-tracker-36-on-debian-etch.htm l Here is a series of articles that cover how to install and setup RT the hard way but still has some good information. http://www.sun.com/bigadmin/features/articles/req_track_1.html Beyond that, google...lots of google. Hope this helps, Jeremy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Can Templates be Conditionalized Based on Recipient Address?
Hi, We're running rt 3.8.4. We have one particular queue for which we conditionalize the email sent out based on the creator of the transaction generating the email. We do this by checking $Transaction-CreatorObj-Name in the template. We'd also like to further customize the email based on who the email is going to. More precisely, we want the copy of the email going to the requestor to say something slightly different to the copy going to the queue watchers. I've experimented with several approaches, but haven't managed to get this working. I thought if I could get the ScripAction name I could include a test against Notify Owner, etc. I tried getting that via $Transaction-Scrips-First-ScripActionObj-Name, but the actions I got back were not ones that were associated with this template. I then tried getting the addresses associated with the current transaction using $Transaction-Addresses, but that seemed to return empty lists (though I could easily have been doing something wrong). I could go into more detail regarding the above but in the interests of keeping this email from getting any longer I won't. I wasn't particularly happy about either approach anyway, so before spending more time debugging them, I thought I'd ask if anyone knew whether it was possible to conditionalize templates in this way and if so, how. While I've been writing this, it occurred to me that the easiest way to achieve what I want might be to set up different templates for the different scrips. But because the templates are mostly identical I'd rather not have that duplication if it is avoidable. Thanks for any advice, Duncan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can Templates be Conditionalized Based on Recipient Address?
http://wiki.bestpractical.com/view/ForkTemplate -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
