[rt-users] Session created too late?
Hi. Some of my users are reporting 'double login problem'. The sequence is: 1. A user with full-featured main page logs into RT; he enters username and password, submits 2. The users clicks some other link in not fully loaded/renderd page (returned after login form) - if someone has not too fast computer or browser it is quite easy 3. The user receives 302 to login page again. Is it a configuration issue? I didn't found nothing special in my RT_*Config.pm... TIA R. -- First they ignore you. Then they laugh at you. Then they fight you. Then you win. - Mohandas Gandhi.
Re: [rt-users] [fwd] Re: RT Mobile UI 0.99 (from: g.bo...@lboro.ac.uk)
On Mon, 22 Nov 2010 16:30:45 -0500 Jesse Vincent je...@bestpractical.com wrote: Garry, In our testing, this works fine. Perhaps you have the old version stuck in your Mason cache? Hi Jesse Ive purged the cache and still have the issue. Ive got a feeling its to do with the way we're doing PAM authentication, as the logs are showing a PAM auth failure, followed by an attempt to login locally which works. the access log shows Im attempting to get the ticket id [23/Nov/2010:10:30:12 +] GET /Ticket/Display?id=103131 HTTP/1.1 301 340 - Mozilla/5.0 (Linux; U; Android 2.2; en-gb; HTC Desire 2.10.161.2 Build/FRF91) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1 And the messages log shows the PAM failure Nov 23 10:30:35 telos RT: User me failed PAM authentication (/opt/rt3/bin/../local/lib/RT/CurrentUser.pm:345) Nov 23 10:30:35 telos RT: User me falling back to RT database authentication (/opt/rt3/bin/../local/lib/RT/CurrentUser.pm:349) Nov 23 10:30:35 telos RT: Successful login for me from 158.125.226.123 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:430) Then I just get the index page, so my guess is the fallback scrubs the url somehow. Ill try to fix the PAM issue and see if that sorts it all. Thanks for getting back. Garry -- Dr Garry Booth IT Services Loughborough University
Re: [rt-users] [Rt-devel] The RT wiki is now on Wikia
Please keep mail to the lists when replying. On 23 Nov 2010 04:43, Andy Jewell wrote: It's worth noting that the user-names and passwords have not been migrated so everyone will need to create a new account on wikia (I had thought they might have been, but I suppose it's a good way to clear out all the dead and spammers accounts). As far as I know, migrating accounts to Wikia isn't actually possible. Everyone is welcome to sign up again, or contribute as an anonymous user. Maybe it would be a good idea to put a banner on the old wiki to say it's frozen? Hopefully the name wiki-archive.bestpractical.com and the Read Only notice when you try to edit a page make it clear enough, but I'll look into adding a banner when I have a free moment. Thomas
Re: [rt-users] Summary Searches
I have looked through the OwnerSummary and RequestorSummary and can’t figure out what I need. I am not well versed in perl either. I would like to do exactly what this plugin provides, except filter it by say group. I can create groups in RT and then I could create summary’s for each group. I just can’t figure out how to add a filter to these portlets. Any help is greatly appreciated. Thanks. From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jason Ledford Sent: Wednesday, October 20, 2010 2:00 PM To: Torsten Brumm Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Summary Searches Sorry it took me so long to get back to this. This is almost exactly what I am looking for. I would like what this provides, but be able to filter it down to specific people. That way certain groups can see just the people in that group, and not the entire system. I am looking specifically at the OwnerSummary. Can that be modified to fit my needs, or is there a GroupBy function that can be used in the ticketsql? Thanks. From: Torsten Brumm [mailto:torsten.br...@googlemail.com] Sent: Monday, October 11, 2010 11:17 AM To: Jason Ledford Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Summary Searches Have a Look in Cpan for summarybyowner from ruslan, think thats what You're Looking for. Von meinem iPhone gesendet Am 11.10.2010 um 17:08 schrieb Jason Ledford jledf...@biltmore.commailto:jledf...@biltmore.com: I have searched the wiki and mailing list and can’t find my answer, so if its there feel free to point me in that direction. I want to setup a search similar to the quicksearch, where I get (for example) the users I am concerned with seeing, and then across the top the same new open and stalled with summary numbers below. That way each manager can easily see statistics on their reports without having to see the detail of each call. I have created a search for these users and get get the search to work, but can’t figure out how to do the grouping to get summary numbers. Help is appreciated. Thanks. RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Revisiting CommandByMail problem
Kevin, I've never written a perl program in my life. I've coded a few scrips here and there. I apologize for not having done a better job of testing my problems earlier. They were all updates. I hadn't tried a fresh create at that time. When I create a new ticket via CommanbByMail, all commands work well. When I copy/paste those same commands into an update email, the dates DO get updated, but I get an error message in a returned email. That's the best info I can give you. I wouldn't know where to begin when it comes to coding a patch or testsuite. Kenn LBNL On Mon, Nov 22, 2010 at 4:53 PM, Kevin Falcone falc...@bestpractical.comwrote: On Mon, Nov 22, 2010 at 02:01:00PM -0800, Kenneth Crocker wrote: To List, I've continued to have problems with getting an error message from RT when using CommandByMail and I found an interesting situation: When I create a ticket using email and include many fields (dates and otherwise), the ticket is created and I get no error message back. When I try to update a ticket using CommandByMail (referencing the ticket in the Subject line), the ticket is updated, yet I get an error message back from RT in email stating errord for the date fields. Yet the data WAS updated. I went to the rt.log and noticed that the update fields get updated, then a transaction Type Correspond is processed and THEN the error messages get sent. I then went to the DataBase and looked at the TRANSACTION Table and found the transactions and sure enough, there is a transaction record Type Set for each date field and any other fields all followed by that Correspond: Type trans record. I also noticed that regardless of what non-date fields I am updating in sequence after the date fields, the transactions for the date fields are always processed last just before the transaction type correspond. I just did a complete install of CommandByMail to ensure I hadn't accidentally messed up any files. So, I have two questions: 1) Why does the Create email work without any error messages and the Update work but send error messages? 2) Why would CBM go ahead and update the ticket and then only when it processes the Correspond transaction decide to send out error messages for the date fields? If you're passing a correctly formatted Due date on Correspond emails and getting errors, then that may well be a bug. Your previous emails have shown that you weren't passing a valid Due date. The easiest way to get this fixed is a patch that adds a failing test to the testsuite. -kevin
Re: [rt-users] Revisiting CommandByMail problem
I believe this is the same issue I was having and it stemmed from there being colons in the same line with the command. i.e. Due: 2010-11-25 17:30:00 This command works both on update and create, but the mail server returns an error when updating: Extended mailgate error Failed command 'due: 2010-11-25 17:30:00' Error message (no message) Is this the same issue you are having? Sent from blackberry -Original Message- From: Kenneth Crocker kfcroc...@lbl.gov Sender: rt-users-boun...@lists.bestpractical.com Date: Tue, 23 Nov 2010 09:25:39 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Revisiting CommandByMail problem Kevin, I've never written a perl program in my life. I've coded a few scrips here and there. I apologize for not having done a better job of testing my problems earlier. They were all updates. I hadn't tried a fresh create at that time. When I create a new ticket via CommanbByMail, all commands work well. When I copy/paste those same commands into an update email, the dates DO get updated, but I get an error message in a returned email. That's the best info I can give you. I wouldn't know where to begin when it comes to coding a patch or testsuite. Kenn LBNL On Mon, Nov 22, 2010 at 4:53 PM, Kevin Falcone falc...@bestpractical.comwrote: On Mon, Nov 22, 2010 at 02:01:00PM -0800, Kenneth Crocker wrote: To List, I've continued to have problems with getting an error message from RT when using CommandByMail and I found an interesting situation: When I create a ticket using email and include many fields (dates and otherwise), the ticket is created and I get no error message back. When I try to update a ticket using CommandByMail (referencing the ticket in the Subject line), the ticket is updated, yet I get an error message back from RT in email stating errord for the date fields. Yet the data WAS updated. I went to the rt.log and noticed that the update fields get updated, then a transaction Type Correspond is processed and THEN the error messages get sent. I then went to the DataBase and looked at the TRANSACTION Table and found the transactions and sure enough, there is a transaction record Type Set for each date field and any other fields all followed by that Correspond: Type trans record. I also noticed that regardless of what non-date fields I am updating in sequence after the date fields, the transactions for the date fields are always processed last just before the transaction type correspond. I just did a complete install of CommandByMail to ensure I hadn't accidentally messed up any files. So, I have two questions: 1) Why does the Create email work without any error messages and the Update work but send error messages? 2) Why would CBM go ahead and update the ticket and then only when it processes the Correspond transaction decide to send out error messages for the date fields? If you're passing a correctly formatted Due date on Correspond emails and getting errors, then that may well be a bug. Your previous emails have shown that you weren't passing a valid Due date. The easiest way to get this fixed is a patch that adds a failing test to the testsuite. -kevin
Re: [rt-users] Revisiting CommandByMail problem
Joe, That is EXACTLY what I'm getting. Although I don't include a time portion, so the only colon that exists is right after the command. Kenn LBNL On Tue, Nov 23, 2010 at 9:44 AM, Joe Harris drey...@gmail.com wrote: I believe this is the same issue I was having and it stemmed from there being colons in the same line with the command. i.e. Due: 2010-11-25 17:30:00 This command works both on update and create, but the mail server returns an error when updating: Extended mailgate error Failed command 'due: 2010-11-25 17:30:00' Error message (no message) Is this the same issue you are having? Sent from blackberry -- *From: * Kenneth Crocker kfcroc...@lbl.gov *Sender: * rt-users-boun...@lists.bestpractical.com *Date: *Tue, 23 Nov 2010 09:25:39 -0800 *To: *rt-users@lists.bestpractical.com *Subject: *Re: [rt-users] Revisiting CommandByMail problem Kevin, I've never written a perl program in my life. I've coded a few scrips here and there. I apologize for not having done a better job of testing my problems earlier. They were all updates. I hadn't tried a fresh create at that time. When I create a new ticket via CommanbByMail, all commands work well. When I copy/paste those same commands into an update email, the dates DO get updated, but I get an error message in a returned email. That's the best info I can give you. I wouldn't know where to begin when it comes to coding a patch or testsuite. Kenn LBNL On Mon, Nov 22, 2010 at 4:53 PM, Kevin Falcone falc...@bestpractical.comwrote: On Mon, Nov 22, 2010 at 02:01:00PM -0800, Kenneth Crocker wrote: To List, I've continued to have problems with getting an error message from RT when using CommandByMail and I found an interesting situation: When I create a ticket using email and include many fields (dates and otherwise), the ticket is created and I get no error message back. When I try to update a ticket using CommandByMail (referencing the ticket in the Subject line), the ticket is updated, yet I get an error message back from RT in email stating errord for the date fields. Yet the data WAS updated. I went to the rt.log and noticed that the update fields get updated, then a transaction Type Correspond is processed and THEN the error messages get sent. I then went to the DataBase and looked at the TRANSACTION Table and found the transactions and sure enough, there is a transaction record Type Set for each date field and any other fields all followed by that Correspond: Type trans record. I also noticed that regardless of what non-date fields I am updating in sequence after the date fields, the transactions for the date fields are always processed last just before the transaction type correspond. I just did a complete install of CommandByMail to ensure I hadn't accidentally messed up any files. So, I have two questions: 1) Why does the Create email work without any error messages and the Update work but send error messages? 2) Why would CBM go ahead and update the ticket and then only when it processes the Correspond transaction decide to send out error messages for the date fields? If you're passing a correctly formatted Due date on Correspond emails and getting errors, then that may well be a bug. Your previous emails have shown that you weren't passing a valid Due date. The easiest way to get this fixed is a patch that adds a failing test to the testsuite. -kevin
Re: [rt-users] RT 3.9.6 Search Features Missing.
Hi Jesse, I followed Chris's advice and it works. R.S. On Mon, Nov 22, 2010 at 4:55 PM, Jesse Vincent je...@bestpractical.com wrote: On Mon, Nov 22, 2010 at 10:52:26PM +0100, Christian Loos wrote: I also noticed some menu items to disappear after trying the 3.9.6. The problem was, that I had the old apache config (modperl 2) from 3.8. After changing the config described at docs/web_deployment.pod, the menu items appeared back. Were you using leftover mason_handlers in bin/ or had you adjusted to use the new variants in sbin? I suppose it's time to make RT4 install into /opt/rt4 ;) -Chris Am 22.11.2010 17:24, schrieb Jesse Vincent: On Mon, Nov 22, 2010 at 11:20:06AM -0500, Roman Steven wrote: Hi, I installed RT 3.9.6 on a Ubuntu 10 server, and so far I like it. What I am not seeing is the ability to click on the search link features like edit search , advanced, show results and bulk update. I do see html under /opt/rt3/share/html/Search, just not in the menus. Do I need to configure those features? Here's what I see under the web2 and aileron themes. http://fsck.com/~jesse/tmp/2010-11-22/16eca341-4b44-40c0-ab67-2fc6572070e3/web2.png http://fsck.com/~jesse/tmp/2010-11-22/d3929014-9e2e-4c04-abbd-4a3b08e6b127/aileron.png What do you see? Best, Jesse --
Re: [rt-users] RT Chinese Characters?
On Nov 23, 2010, at 3:37 PM, Vivian Lee wrote: I work with Brian at Trident Microsystems. The followings are the examples of our issues. Hopefully, with the screen shots you would be able to see the issues more clearly and could point us to the right direction to solve this issue. Thanks. the list of characters you sent in this email all showed on my mac mail reader (I did not feed them into RT). i'd recommend finding out what font outlook is using, and arrange for RT to use that font as well, as it has the glyphs you want to show.
Re: [rt-users] RT Chinese Characters?
It sure looks like a bug - probably related to the encoding it's being sent in. http://issues.bestpractical.com/Ticket/Display.html?id=16079user=guestpass=guest I've dropped it into the bug tracker. Best, Jesse On Tue, Nov 23, 2010 at 12:37:19PM -0800, Vivian Lee wrote: Hi, I work with Brian at Trident Microsystems. The followings are the examples of our issues. Hopefully, with the screen shots you would be able to see the issues more clearly and could point us to the right direction to solve this issue. Thanks. These are the Chinese characters sent from Outlook email to RT: 法新社倫敦11日電） 交易商說，在供應吃緊、需求預期會增加的帶動下，世界原油價格今天逼近每桶90美元。這是世界油價兩年多來首度逼近這個價位。 倫敦北海布侖特原油12月交割價一度攀上每桶89.70美元，為兩年來最高價位，並是2008年10月以來首度逼近90美元關卡。 這項期貨後來回跌至89.47美元，但仍較昨天收盤價上漲51美分。 This is how they are displayed in RT: [cid:image001.png@01CB8B0A.6B836C60] As you can see some Chinese characters are shown in boxes and special characters. We have done some testing and it seems that Simplified Chinese characters are ok. Only the Traditional Chinese characters are having issues. Thanks in advance for your help. Vivian -Original Message- From: Brian Thompson Sent: Friday, November 19, 2010 9:53 AM To: Jesse Vincent Cc: Vick Khera; RT Users Subject: RE: [rt-users] RT Chinese Characters? Is there a list of Chinese Traditional fonts that work with RT available so that we can make sure we're using one that works? Thanks!, Brian -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: Friday, November 19, 2010 9:47 AM To: Brian Thompson Cc: Vick Khera; RT Users Subject: Re: [rt-users] RT Chinese Characters? On Fri, Nov 19, 2010 at 09:45:15AM -0800, Brian Thompson wrote: Thank you for the confirmation. Follow-up question if you know: How might an organization ensure that users of Chinese Traditional characters always use a font that works with RT? That's a platform-dependent question. It might be that you need to install the relevant language support for your platform. I recall this being an issue on some installs of Windows XP. --
Re: [rt-users] RT Chinese Characters?
Hi vivian the charset of the email from outlook is set to gb2312, which only contains simplified chinese characters, if you want to use traditional chinese too, you need to set the outgoing charset to utf8 or at least gbk in outlook. best wishes sunnavy On 10-11-23 12:37, Vivian Lee wrote: Hi, I work with Brian at Trident Microsystems. The followings are the examples of our issues. Hopefully, with the screen shots you would be able to see the issues more clearly and could point us to the right direction to solve this issue. Thanks. These are the Chinese characters sent from Outlook email to RT: 法新社倫敦11日電） 交易商說，在供應吃緊、需求預期會增加的帶動下，世界原油價格今天逼近每桶90美元。這是世界油價兩年多來首度逼近這個價位。 倫敦北海布侖特原油12月交割價一度攀上每桶89.70美元，為兩年來最高價位，並是2008年10月以來首度逼近90美元關卡。 這項期貨後來回跌至89.47美元，但仍較昨天收盤價上漲51美分。 This is how they are displayed in RT: [cid:image001.png@01CB8B0A.6B836C60] As you can see some Chinese characters are shown in boxes and special characters. We have done some testing and it seems that Simplified Chinese characters are ok. Only the Traditional Chinese characters are having issues. Thanks in advance for your help. Vivian -Original Message- From: Brian Thompson Sent: Friday, November 19, 2010 9:53 AM To: Jesse Vincent Cc: Vick Khera; RT Users Subject: RE: [rt-users] RT Chinese Characters? Is there a list of Chinese Traditional fonts that work with RT available so that we can make sure we're using one that works? Thanks!, Brian -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: Friday, November 19, 2010 9:47 AM To: Brian Thompson Cc: Vick Khera; RT Users Subject: Re: [rt-users] RT Chinese Characters? On Fri, Nov 19, 2010 at 09:45:15AM -0800, Brian Thompson wrote: Thank you for the confirmation. Follow-up question if you know: How might an organization ensure that users of Chinese Traditional characters always use a font that works with RT? That's a platform-dependent question. It might be that you need to install the relevant language support for your platform. I recall this being an issue on some installs of Windows XP.
