Re: [rt-users] Remove a post to the group?
Your best bet is probably to put in a robots.txt directive to tell Google (and any other search engine) to get rid of their record, at least then it would get removed from search results. On Jan 10, 2011, at 11:00 AM, rt-users-requ...@lists.bestpractical.com wrote: I posted something out here, and now the link is showing up in Google search, and I want to get rid of it. Is there a way to completely remove a post? -- Jon Baker Systems Administrator Church on the Move 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 CONFIDENTIALITY NOTICE: This transmission may be confidential and subject to legal privilege. If you are not the intended recipient of this message, you may not review, disclose, print, copy or disseminate this information. If you have received this in error, please reply and notify the sender (only) and delete the message. Unauthorized interception of this e-mail is a violation of federal criminal law.
Re: [rt-users] how to check if can receive email from special domain
Is t...@test.com getting a bounce message from RT? If they are not, it's most likely not getting that far. I'd look in the mail logs and make sure your MTA isn't blocking his message for some reason; if you see the message arriving there and being delivered to RT, you'll need to look in the RT logs to see what RT is doing with it. But it's unlikely that RT is blocking a message from a specific domain. On Jan 10, 2011, at 11:00 AM, rt-users-requ...@lists.bestpractical.com wrote: Sir, Our RT can not receive email from special domain(for example, t...@test.com), it is okay before. a. We can sent email to t...@test.com via RT web UI(create ticket for him) b. But RT can not receive email from t...@test.com or he can not update ticket c. If we use m...@gmail.com sent email to t...@test.com, m...@gmail.com can get reply email from t...@test.com If our RT blocked emails from t...@test.com? Thank you. -- LiuJia -- Jon Baker Systems Administrator Church on the Move 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 CONFIDENTIALITY NOTICE: This transmission may be confidential and subject to legal privilege. If you are not the intended recipient of this message, you may not review, disclose, print, copy or disseminate this information. If you have received this in error, please reply and notify the sender (only) and delete the message. Unauthorized interception of this e-mail is a violation of federal criminal law.
[rt-users] Status = 'rejected' blocks email address?
Does anybody know if this is even possible? When you set a ticket status to 'rejected' that it automatically add a condition to block that email address permanently? Getting a lot of spam of late . Kris Germann Supervisor, Sales Technical Support Fibernetics Corporation freephoneline.ca 605 Boxwood Drive Cambridge ON, N3E1A5
[rt-users] Question on 3.8.7
Just installed and Migrated from earlier RT. Everything went well with one exception, when Loading a ticket after running a Saved query users need to relogin. Constantly, if the users create a new query from scratch and run it, everything works correctly, it's just when running from a saved query. Any Ideas?
[rt-users] test
test
Re: [rt-users] test
Sorry, but your test was not successful. j/k :) tar On Mon, Jan 10, 2011 at 11:44 AM, Anna Milovanova anna.milovan...@gmail.com wrote: test
[rt-users] Password: Password: Permission Denied
Subject says it all. I create a new user, mark that they can be granted rights, set their password, etc. When the user then goes to change their password (after logging in), that's the error they get. Ideas? Thanks and God Bless, Richard W. Pickett, Jr. www.MyHaitianAdoption.org P.S. Have you downloaded the journal from my trip to Haiti: http://www.myhaitianadoption.org/trips/journal-earthquake-rescue-jan-23-feb-2/
Re: [rt-users] Password: Password: Permission Denied
On Mon, Jan 10, 2011 at 12:54 PM, Richard Pickett richard.pick...@csrtechnologies.com wrote: Subject says it all. I create a new user, mark that they can be granted rights, set their password, etc. When the user then goes to change their password (after logging in), that's the error they get. Ideas? Hi Richard, Perhaps the user or their group does not have ModifySelf rights? -- Landon Stewart lstew...@superb.net SuperbHosting.Net by Superb Internet Corp. Toll Free (US/Canada): 888-354-6128 x 4199 Direct: 206-438-5879 Web hosting and more Ahead of the Rest: http://www.superbhosting.net
Re: [rt-users] Communicate a message to web UI from inside Scrip?
Still no luck. Can anyone suggest how I might debug why this isn't working? I'm begging at this point :) Here's the most complete picture I can paint for you right now: The following entire directory structure is set drwxr-xr-x /rt/local/ |-- html/ | Callbacks/ | MyCallbacks/ |- Ticket/ |-- Display.html/ # pwd /rt/local/html/Callbacks/MyCallbacks/Ticket/Display.html # ls -l BeforeDisplay -rw-r--r-- 1 rt root 668 Jan 6 22:19 BeforeDisplay # # cat BeforeDisplay %INIT $RT::Logger-crit(In Display.html/BeforeDisplay\n); return 1; /%INIT %ARGS $Actions = [] /%ARGS # # /etc/init.d/rtsrv1dev-httpd restart Stopping httpd: httpd Starting httpd: httpd # Login to site. Here you can see that various calls to RT::Logger *do* log to /var/log/messages Jan 10 16:26:25 rtdev1 RT: Successful login for jblaine from xx.xx.5.133 (/rt/bin/../lib/RT/Interface/Web.pm:430) View ticket, resolve ticket, again proof that logging can happen: Jan 10 16:27:11 rtdev1 RT: Apache2::RequestIO::rflush: (103) Software caused connection abort at /usr/lib/perl5/site_perl/5.8.8 /HTML/Mason/ApacheHandler.pm line 1020 (/rt/bin/webmux.pl:168) Re-open ticket, resolve ticket, view ticket over and over... [ nothing ] If I then add the following to the callback code (inside the INIT block), nothing is ever written out to /tmp/jblaine.txt: open (GRRR, '/tmp/jblaine.txt'); print GRRR HELLO?\n; close (GRRR); So the code is never even getting executed. If I then 'cp BeforeDisplay BeforeActionList' and also 'cp BeforeDisplay BeforeShowSummary' to create two more callback tests, in order to prove that it's not just the callback for BeforeDisplay that is broken ... those do not work *either* (after a server restart of course). On 1/7/2011 10:03 AM, Jeff Blaine wrote: On 1/7/2011 9:56 AM, Kevin Falcone wrote: On Thu, Jan 06, 2011 at 10:16:55PM -0500, Jeff Blaine wrote: # ls -l BeforeDisplay -rw-r--r-- 1 rt root 689 Jan 6 22:06 BeforeDisplay Can your web user read this file? Every directory from (and including) /rt/local downward is world readable and executable/traversable. The file, as above, is world readable.
[rt-users] stupid question (noob)
We have just started using RT and are quite pleased with our initial impressions. But there is one thing I *really* wish it would do and am hoping there is a configuration tweak I can make There is an open ticket * We use the Reply link/button to get information back from the user * The user replies to the email message (properly keeping the subject line in-tact -- is there anyway for RT to indicate that there is new information in the ticket that we need to look at? -- Chris Barnes AOL IM: CNBarnes chris-bar...@tamu.eduYahoo IM: chrisnbarnes Computer Systems Manager MSN IM: ch...@txbarnes.com Department of Physics ph: 979-845-1379 Texas AM University fax: 979-845-2590
Re: [rt-users] stupid question (noob)
On Mon, Jan 10, 2011 at 2:29 PM, Chris Barnes chris-bar...@tamu.edu wrote: We have just started using RT and are quite pleased with our initial impressions. But there is one thing I *really* wish it would do and am hoping there is a configuration tweak I can make There is an open ticket * We use the Reply link/button to get information back from the user * The user replies to the email message (properly keeping the subject line in-tact -- is there anyway for RT to indicate that there is new information in the ticket that we need to look at? When I reply to the 'requestor' I mark the ticket status as Stalled unless there's more I need to do before they get back to me with more information. When they reply it will automatically be marked with a status of Open again (as per a global Scrip). Appart from that you can modify the ticket list to include the 'last updated time' and 'last updated by' fields and even sort by the time field so you can see the oldest first or something. -- Landon Stewart lstew...@superb.net SuperbHosting.Net by Superb Internet Corp. Toll Free (US/Canada): 888-354-6128 x 4199 Direct: 206-438-5879 Web hosting and more Ahead of the Rest: http://www.superbhosting.net
Re: [rt-users] stupid question (noob)
On Mon, Jan 10, 2011 at 04:29:15PM -0600, Chris Barnes wrote: We have just started using RT and are quite pleased with our initial impressions. But there is one thing I *really* wish it would do and am hoping there is a configuration tweak I can make There is an open ticket * We use the Reply link/button to get information back from the user * The user replies to the email message (properly keeping the subject line in-tact -- is there anyway for RT to indicate that there is new information in the ticket that we need to look at? You can have RT forward the email from the end user to the ticket owner, or in the UI you could use LastUpdated/LastUpdateBy or UpdateStatus on your saved search. -kevin pgpPSYAyrTsUh.pgp Description: PGP signature
Re: [rt-users] rt-client ruby gem
On Mon, Jan 10, 2011 at 03:57:46PM -0800, Tom Lahti wrote: I've filed a bug report. http://issues.bestpractical.com/Ticket/Display.html?id=16418 This is probably the 3rd time its come up. I've discussed it with Jesse on the RT user's list and he recommended filing a bug report the last time it came up. The problem isn't really with rt-client, its with RT. This non-compliance with RFC 822 when that was intended will cause not only rt-client to fail, but other similar libraries as well that use a 3rd party RFC 822 parser. Having a space in the field name of an RFC 822 header is not compliant with the RFC. I don't think we've ever claimed to be RFC 822 compliant. Have we?
Re: [rt-users] rt-client ruby gem
It was in something I read somewhere regarding the REST interface. Maybe it was in the wiki and someone else wrote it. -- Tom Lahti, SCMDBA, LPIC-1, CLA BIT LLC 425-251-0833 x 117 I've filed a bug report. http://issues.bestpractical.com/Ticket/Display.html?id=16418 This is probably the 3rd time its come up. I've discussed it with Jesse on the RT user's list and he recommended filing a bug report the last time it came up. The problem isn't really with rt-client, its with RT. This non-compliance with RFC 822 when that was intended will cause not only rt-client to fail, but other similar libraries as well that use a 3rd party RFC 822 parser. Having a space in the field name of an RFC 822 header is not compliant with the RFC. I don't think we've ever claimed to be RFC 822 compliant. Have we? smime.p7s Description: S/MIME cryptographic signature
Re: [rt-users] rt-client ruby gem
Surely you remember this thread as well? http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg28493.html -- Tom Lahti, SCMDBA, LPIC-1, CLA BIT LLC 425-251-0833 x 117 On Jan 10, 2011, at 4:27 PM, Tom Lahti wrote: It was in something I read somewhere regarding the REST interface. Maybe it was in the wiki and someone else wrote it. -- Tom Lahti, SCMDBA, LPIC-1, CLA BIT LLC 425-251-0833 x 117 I've filed a bug report. http://issues.bestpractical.com/Ticket/Display.html?id=16418 This is probably the 3rd time its come up. I've discussed it with Jesse on the RT user's list and he recommended filing a bug report the last time it came up. The problem isn't really with rt-client, its with RT. This non-compliance with RFC 822 when that was intended will cause not only rt-client to fail, but other similar libraries as well that use a 3rd party RFC 822 parser. Having a space in the field name of an RFC 822 header is not compliant with the RFC. I don't think we've ever claimed to be RFC 822 compliant. Have we? smime.p7s Description: S/MIME cryptographic signature
Re: [rt-users] rt-client ruby gem
Ah, I know where I got the idea. RT::Client::REST on CPAN uses Mail::RFC822::Address from CPAN, I believe. The evilness of spaces in field-names is far less than the one back in October, with null lines preceeding and after a header in the metadata, which is how the body is supposed to be separated from the metadata. Not sure how that one happens, but it makes parsing rather difficult. -- Tom Lahti, SCMDBA, LPIC-1, CLA BIT LLC 425-251-0833 x 117 On Jan 10, 2011, at 4:34 PM, Tom Lahti wrote: Surely you remember this thread as well? http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg28493.html smime.p7s Description: S/MIME cryptographic signature
[rt-users] External users unable to create tickets since ExternalAuth activated
Since implementing external auth (LDAP option), RT works as expected for users
within AD, but I've just realized that external users are unable to create
tickets, even with the appropriate Everybody permissions set via the web
interface (globally as well as queue-specific).
Error within logs:
*timestamp* RT RT: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning
Comments: Autocreated on ticket submission, Disabled: 0, EmailAddress:
y...@hotmail.com, Name: y...@hotmail.com, Password: , Privileged: 0, RealName:
Jane Doe
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
Jan 10 21:21:58 RT RT: Couldn't load user 'y...@hotmail.com'.giving up
(/opt/rt3/bin/../lib/RT/Interface/Email.pm:947)
RT_SiteConfig.pm:
Set($rtname , xxx.com);
Set($Organization , xxx.com);
Set($Timezone , 'US/Eastern');
Set($DatabaseType , 'mysql');
Set($DatabaseHost , 'localhost');
Set($DatabaseRTHost , 'localhost');
Set($DatabasePort , '');
Set($DatabaseUser , 'rt');
Set($DatabasePassword , 'xyz');
Set($OwnerEmail , 'root');
Set($RTAddressRegexp , '([a-z]+)\...@rt\.xxx\.com$');
Set($ValidateUserEmailAddresses, 1);
Set($CorrespondAddress , 'no-re...@rt.xxx.com');
Set($CommentAddress , 'no-reply-comm...@rt.xxx.com');
Set( $WebDomain, 'rt.xxx.com' );
Set($WebPath, );
Set($CanonicalizeRedirectURLs, 1);
Set($LogToSyslog , 'info');
Set($UnsafeEmailCommands,1);
Set($LogToSyslog, debug);
Set($AutoCreateNonExternalUsers, 1);
Set($AutoCreate, {Privileged = 1});
Set(@Plugins,qw(RT::FM RT::Extension::QueueDeactivatedScrips
RT::Extension::MobileUI RT::Authen::ExternalAuth));
require /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc/My_RT_SiteConfig.pm;
1;
External User gets two returned e-mails from no-re...@rt.xxx.com:
RT could not load a valid user, and RT's configuration does not allow for the
creation of a new user for your email.
User 'y...@hotmail.com' could not be loaded in the mail gateway
Any help and suggestions would be greatly appreciated.
Thanks,
Nicôle
[rt-users] ExternalAuth help needed
I am using ExternalAuth to connect RT3.8.8 to LDAP.
Detailed documentation seems to be woefully absent, and I've scoured the
web and tried the dozens of conflicting suggestions, so I'm turning to
y'all.
Here's the error I get:
[Tue Jan 11 01:41:56 2011] [critical]:
RT::Authen::ExternalAuth::LDAP::_GetBoundLdapObj Can't bind:
LDAP_INVALID_DN_SYNTAX 34
(/usr/local/rt/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467)
Here's the LDAP section from my RT_Authen-ExternalAuth.pm
'My_LDAP' = {
## GENERIC SECTION
# The type of service (db/ldap/cookie)
'type' = 'ldap',
# The server hosting the service
'server'= 'dir1.library.ucsc.edu',
## SERVICE-SPECIFIC SECTION
# If you can bind to your LDAP server anonymously you should
# remove the user and pass config lines, otherwise specify
them here:
#
# The username RT should use to connect to the LDAP server
'user' = 'cn=admin,dc=ucsc,dc=edu',
# The password RT should use to connect to the LDAP server
'pass'= 'PASSWORD',
#
# The LDAP search base
'base' = 'ou=people,dc=ucsc,dc=edu',
#
# ALL FILTERS MUST BE VALID LDAP FILTERS ENCASED IN PARENTHESES!
# YOU **MUST** SPECIFY A filter AND A d_filter!!
#
# The filter to use to match RT-Users
'filter'= '(objectClass=person)',
# A catch-all example filter: '(objectClass=*)'
#
# The filter that will only match disabled users
'd_filter' = '(objectClass=FooBarBaz)',
# A catch-none example d_filter: '(objectClass=FooBarBaz)'
#
# Should we try to use TLS to encrypt connections?
'tls' = 0,
# SSL Version to provide to Net::SSLeay *if* using SSL
'ssl_version' = 3,
# What other args should I pass to Net::LDAP-new($host,@args)?
'net_ldap_args' = [version = 3 ],
# Does authentication depend on group membership? What group
name?
'group' = 'staff',
# What is the attribute for the group object that determines
membership?
'group_attr'= 'ou=group,dc=ucsc,dc=edu',
## RT ATTRIBUTE MATCHING SECTION
# The list of RT attributes that uniquely identify a user
# This example shows what you *can* specify.. I recommend
reducing this
# to just the Name and EmailAddress to save encountering
problems later.
'attr_match_list' = ['Name',
'EmailAddress',
],
# The mapping of RT attributes on to LDAP attributes
'attr_map' = { 'Name' = 'uid',
'EmailAddress' = 'mail',
'RealName' = 'cn',
'ExternalAuthId' = 'uid',
'Gecos' = 'gecos',
'WorkPhone' =
'telephoneNumber',
}
},
What more do you need to know to help me get this working?
Wes
Re: [rt-users] Password: Password: Permission Denied
Hi Richard, Perhaps the user or their group does not have ModifySelf rights? Why would the default user creation have it set where they can't even edit some of their own settings? Especially their own password? I'm glad that's the problem, but it doesn't make much sense.
Re: [rt-users] stupid question (noob)
Chris Barnes wrote:
-- is there anyway for RT to indicate that there is new information
in the ticket that we need to look at?
Yes, there is. I have a Callback for
Elements/RT__Ticket/ColumnMap/ColumnMap which tags a 'New Reply' to a
ticket in my homepage elements. I got it from the wiki and think it is
related or belongs to the entry about colouring the status/priority.
I'll attach my ColumnMap just in case.
Regards,
Joop
%INIT
# Show status in colour.
sub statusInColor {
my $Ticket = shift;
my $status = $Ticket-Status;
my $css = status . lc $status;
my $cssreply = status . lc reply;
my $LastUpdater = $Ticket-LastUpdatedByObj-EmailAddress;
my $TicketRequestors =
$Ticket-Requestors-MemberEmailAddressesAsString;
my $TicketCC = $Ticket-Cc-MemberEmailAddressesAsString;
my $CurrentUser = $session{'CurrentUser'}-EmailAddress;
# Added $CurentUser ne $LastUpdater to prevent showing New Reply tag when the
last updater is the current user.
if (($CurrentUser ne $LastUpdater) ($TicketRequestors =~
$LastUpdater) || ($TicketCC =~ $LastUpdater))
{
my $txn = $Ticket-SeenUpTo or return \div
class=\$css\$status/div;
# my $TicketLink = RT-Config-Get('WebPath')
./Ticket/Display.html?id=. $Ticket-id. #txn-.$txn-id;
# Comment out the line above and uncomment the following line to mark posts as
seen when following link.
my $TicketLink = RT-Config-Get('WebPath')
./Ticket/Display.html?id=. $Ticket-id .MarkAsSeen=1. #txn-.$txn-id;
$status = div class=\$css\$status a
href=\$TicketLink\span class=\$cssreply\New Reply/span/a/div;
}
else {
$status = div class=\$css\$status/div;
}
return \$status;
}
# Show extended status in colour. This will change the front page and other
search pages where the ExtendedStatus is displayed.
sub extStatusInColor {
my $Ticket = shift;
if ( my $count = $Ticket-HasUnresolvedDependencies ) {
my $status;
if ( $Ticket-HasUnresolvedDependencies( Type = 'approval' )
or $Ticket-HasUnresolvedDependencies( Type =
'code' ) ) {
$status = em . loc('(pending approval)') . /em;
} else {
$status = font color=#90em . loc('(pending
[quant,_1,other ticket])',$count) . /em/font;
}
return \$status;
} else {
return statusInColor($Ticket);
}
}
# Set the priority numbers to a colour.
sub PriorityInColor {
my $Ticket = shift;
my $priority = $Ticket-Priority;
my $colors = undef;
# Change priority numbers to reflect your priority system.
if ($priority = '50') {
$colors = #FF;
} elsif ($priority = '45') {
$colors = #FF2000;
} elsif ($priority = '40') {
$colors = #FF4000;
} elsif ($priority = '35') {
$colors = #FF6A00;
} elsif ($priority = '30') {
$colors = #FF6600;
} elsif ($priority = '25') {
$colors = #FFA000;
} elsif ($priority = '20') {
$colors = #0033CC;
} elsif ($priority = '15') {
$colors = #809FFE;
} elsif ($priority = '10') {
$colors = #004600;
} elsif ($priority = '5') {
$colors = #006400;
} elsif ($priority = '0') {
$colors = #009000;
}
if ($colors) {
$priority = div style=\color: $colors;\$priority/div
}
return \b$priority/b;
}
# Comment out any line to disable colour change.
$COLUMN_MAP-{Priority}-{value} = \PriorityInColor;
$COLUMN_MAP-{Status}-{value} = \statusInColor;
$COLUMN_MAP-{ExtendedStatus}-{value} = \extStatusInColor;
/%INIT
%ARGS
$COLUMN_MAP = undef
/%ARGS
