[rt-users] Graph and Dashboards by email
Hi, still using RT 3.8.8 ;) i have included multiple Queries to a dashboard, including 2 graphs : A pie chart one , and a tickets relationship one This dashboard is correctly displaying all my queries (tables graphs) inside RT webUI. But when sending this dashboard on email, the graphs aren't displayed (i've got a small red box with a cross instead , meaning image not available)... our mail client is Lotus Notes. Is it normal ? Raphaël # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Search based on User CF's
Hi everyone, Thanks for your input, this helped me out tremendously. It's a shame that searching based on user CF's isn't possible, in a way users are connected to tickets and other attributes (the default user fields) seem to be possible. Hopefully it will be possible to also search on user CF's in the future :) (hint hint lol) For now I'm going to go with the option of filling a ticket CF with the content of a user CF, I've found these wiki pages that will probably help me with that task: - http://requesttracker.wikia.com/wiki/Contributions - http://requesttracker.wikia.com/wiki/AutomaticCustomFieldValue - http://requesttracker.wikia.com/wiki/SetCustomFieldViaMail Thanks again, I'm off to create a nice custom scrip to achieve my goals. Best regards, Bart 2011/7/6 Ruslan Zakirov r...@bestpractical.com Hi, On Wed, Jul 6, 2011 at 4:30 PM, Bart b...@pleh.info wrote: Hi, I'm having some trouble with searching in RT, we have a situation where we want the ability search on user CF's. What I'm seeing is that I can only select fields that are in a ticket. I'd need requestor--CF.SomeCF like it's possible to do Requestor--organization in the search form. What would be the best way for achieving this? Such searches are not available at the moment. As workaround a scrip can be used that duplicates some users' info in ticket's custom fields and search performed by tickets' CFs. I'm using RT 4, the place where I'm trying the search is on the new search page. Best regards, Bart 2011 Training: http://bestpractical.com/services/training.html -- Best regards, Ruslan. 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Creating overlay for User.pm with the aim to share mail address within more than one user
Hi, I've just coded an overlay for Users.pm that doesn't perform unique email validation. My aim is that some users can share an email address (mail list) so that people belonging to a team can receive all notifications dealing with one ticket, and if the owner is out of work place, another one people in the team can attend that request. RT Database schema seems to allow this (email is not a primary key, and there aren't defined unique indexes for this record column). Does anyone know if this is a potential damage to the structure of RT? Can something be broken if we follow this approach? Kind regards and thanks! Manuel E. Cotallo. CETA-CIEMAT, Trujillo, Spain. 2011 Training: http://bestpractical.com/services/training.html
[rt-users] RE Graph and Dashboards by email
After looking more precicely into the mail headers and format, i notice that images generated for the graphs have header : Content-Transfer-Encoding: base64 Content-Type: image/png Content-Disposition: inline Content-ID: 131002560331525265433 and are reffered with : img src=3Dcid:131002560331525265433 /br / So probably Lotus Notes is either unable to display PNG images, or won't accept inline images (i can't have any answer from our IT department) Is it possible to modify the format of sent image to JPG for example so i can make a try ? where to start with in the code, RT or external source ? thank you for any information, Raphaël MOUNEYRES Raphaël MOUNEYRES raphael.mouney...@sagemcom.com Envoyé par : rt-users-boun...@lists.bestpractical.com 07/07/2011 09:45 A rt-users@lists.bestpractical.com cc Objet [rt-users] Graph and Dashboards by email Hi, still using RT 3.8.8 ;) i have included multiple Queries to a dashboard, including 2 graphs : A pie chart one , and a tickets relationship one This dashboard is correctly displaying all my queries (tables graphs) inside RT webUI. But when sending this dashboard on email, the graphs aren't displayed (i've got a small red box with a cross instead , meaning image not available)... our mail client is Lotus Notes. Is it normal ? Raphaël # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Tr : RE RE Graph and Dashboards by email
One step further : Lotus Notes won't accept PNG images, but will show GIF
images
So for the pie chart to be displayed correctly, the following patch did
the trick :
in /opt/rt3/share/html/Search/Chart
line 191
-my @types = ('png' , 'gif');
+my @types = ('gif' , 'png');
but for the tickets relathionship graphs things are harder.
I made some tries on /opt/rt3/share/html/Tickets/Graphs/dhandler lines 71
through 76, by changing png to gif
but the result is not so immediate. On the WebUI, refreshing my browser,
the image alterns between, having a black backgound, not displaying at
all, displaying correctly.
There must be another file to patch...
Raphaël MOUNEYRES
Raphaël MOUNEYRES raphael.mouney...@sagemcom.com
Envoyé par : rt-users-boun...@lists.bestpractical.com
07/07/2011 14:47
A
rt-users@lists.bestpractical.com
cc
Objet
[rt-users] RE Graph and Dashboards by email
After looking more precicely into the mail headers and format, i notice
that images generated for the graphs have header :
Content-Transfer-Encoding: base64
Content-Type: image/png
Content-Disposition: inline
Content-ID: 131002560331525265433
and are reffered with : img src=3Dcid:131002560331525265433 /br /
So probably Lotus Notes is either unable to display PNG images, or won't
accept inline images (i can't have any answer from our IT department)
Is it possible to modify the format of sent image to JPG for example so i
can make a try ? where to start with in the code, RT or external source ?
thank you for any information,
Raphaël MOUNEYRES
Raphaël MOUNEYRES raphael.mouney...@sagemcom.com
Envoyé par : rt-users-boun...@lists.bestpractical.com
07/07/2011 09:45
A
rt-users@lists.bestpractical.com
cc
Objet
[rt-users] Graph and Dashboards by email
Hi,
still using RT 3.8.8 ;)
i have included multiple Queries to a dashboard, including 2 graphs : A
pie chart one , and a tickets relationship one
This dashboard is correctly displaying all my queries (tables graphs)
inside RT webUI.
But when sending this dashboard on email, the graphs aren't displayed
(i've got a small red box with a cross instead , meaning image not
available)...
our mail client is Lotus Notes.
Is it normal ?
Raphaël
#
Ce courriel et les documents qui lui sont joints peuvent contenir des
informations confidentielles ou ayant un caractère privé. S'ils ne vous sont
pas destinés, nous vous signalons qu'il est strictement interdit de les
divulguer, de les reproduire ou d'en utiliser de quelque manière que ce
soit le contenu. Si ce message vous a été transmis par erreur, merci d'en
informer l'expéditeur et de supprimer immédiatement de votre système
informatique ce courriel ainsi que tous les documents qui y sont attachés.
**
This e-mail and any attached documents may contain confidential or
proprietary information. If you are not the intended recipient, you are
notified that any dissemination, copying of this e-mail and any attachments
thereto or use of their contents by any means whatsoever is strictly
prohibited. If you have received this e-mail in error, please advise the
sender immediately and delete this e-mail and all attached documents
from your computer system.
#
2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Creating overlay for User.pm with the aim to share mail address within more than one user
On 07/07/2011 05:01 AM, Manolo Cotallo wrote: I've just coded an overlay for Users.pm that doesn't perform unique email validation. My aim is that some users can share an email address (mail list) so that people belonging to a team can receive all notifications dealing with one ticket, and if the owner is out of work place, another one people in the team can attend that request. Why can't you simply add each user (with their own email address) to a group and add that group as an AdminCc to appropriate tickets/queues so they get all the notifications? RT Database schema seems to allow this (email is not a primary key, and there aren't defined unique indexes for this record column). Does anyone know if this is a potential damage to the structure of RT? Can something be broken if we follow this approach? This is bound to break RT in horrible ways. I strongly suggest you don't do it. Thomas 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RTV4.0.0: User Access Restrictions
On 07/06/2011 06:44 PM, Joanne Keown wrote: Back in June I emailed the below question/request for help and I don’t believe I have seen a response to that. Does anyone have any good ideas/pointers on this? I have searched archives manuals etc. but I can’t see what right I am applying that is allowing all my users Admin rights. The information in the spreadsheet simply isn't enough. There's many other places you could be granting them rights. We can't offer more than guesses without essentially a database dump of the relevant RT tables. Thomas 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Faking {$Transaction-Content()}
On Thu, Jul 7, 2011 at 9:59 AM, Mike Johnson mike.john...@nosm.ca wrote:
Just trying to peice together the workflow from the last few emails, sorry
if I simplify it too much...
- previous owner comments on ticket with attachments
- somehow the owner changes(sounds like the previous owner may do this...
not sure though)
- email fires to new owner notifying him he owns this ticket
- new owner uses email to communicate with requestor
You got the workflow right. FYI, right now I am able to send an
email to new owner that looks like the last correspondence in the
ticket with two small exceptions:
o I created a header that indicates the new owner. Such header is only
sent to the AdminCcs, not to the requestor or other CCs. Owner can use
that header to filter out correspondence that is addressed to
him/her/it.
o Non-text attachments are shown as links instead of being attached to
the email being sent to the new owner. I would like to have them
attached but right now I do not know how to do it. I probably need to
learn how to create this email as a MIMEObj, which is my weakness
right now.
Your end state is
- owner changed
- requestor gets attachments
- new owner has a conduit to communicate to requestor via email
The last part of that workflow makes me assume you have a scrip that
notifies requestor on correspondence, so to me, the only thing that you need
to do to get your end state, make the previous owner add the attachments as
a correspondence instead of comment.
If your end state also requires the new owner to have a copy of the
attachments in his email, the previous owner can do a 1 time cc to the new
owner when he's sending the reply with the attachments.
But that would mean old owner would have to (a) pass ownership
to new owner and (b) cc the new owner. That makes it easier for old
owner to miss a step.
If typing in the new owner's email address isn't reliable, there is an
extension out there that does autocomplete, might be of some use? I've only
looked at it once... not sure if it can be configured out of the box to do
what you need, but it would be a starting point.
Not sure if you can get the attachments from a previous transaction, but a
little user training may make it so you don't have to.
You should know by now it is easier to write code than to train users. ;)
Thanks!
Mike.
On Tue, Jul 5, 2011 at 6:33 PM, Mauricio Tavares raubvo...@gmail.com
wrote:
On Tue, Jul 5, 2011 at 6:25 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Mauricio,
Why not just keep it simple and send them an email with some simple
ticket
info and the ticket id so they can just link to the ticket and see
whatever
info they need. They are going to need to go into the ticket anyway.
Clicking a link to the ticket won't take anymore time than clicking any
attachment in the email. AND if the ticket has several attachments (as
many
of ours do), this simplifies the process a great deal.
I agree; I actually have that working (well the text part of the
comment is shown on the ticket and then the non-text attachments are
provided as links). Problem is that is what they want is the new
ticket owner to get a complete copy of the last ticket correspondence
so he can reply to it and it will be sent to the requestor. New owner
should not need to go to the RT web interface to do that. And that has
turned out to be a bit more challenging than I originally expected. :)
Just a thought.
Kenn
On Tue, Jul 5, 2011 at 3:01 PM, Mauricio Tavares raubvo...@gmail.com
wrote:
On Tue, Jul 5, 2011 at 5:55 PM, Mauricio Tavares raubvo...@gmail.com
wrote:
On Tue, Jul 5, 2011 at 5:51 PM, Kenneth Crocker kfcroc...@lbl.gov
wrote:
Mauricio,
Who are you sending the email to?
The new ticket owner.
Something on these lines (not claiming to be proper or correct)
is what I am trying to do:
{
my $Transactions = $Ticket-Transactions;
$RT::Logger-debug(Find Transaction);
$Transactions-Limit( FIELD = 'Type',
VALUE = Correspond
);
$Transaction = $Transactions-Last;
$RT::Logger-debug(Found Transaction : $Transaction);
}To: { $Ticket-OwnerObj-EmailAddress }
Subject: { $Ticket-Subject() }
RT-Attach-Message: yes
But I am not able to feed the $Transaction I want (the one I got above
the headers) to RT-Attach-Message.
Kenn
LBNL
On Tue, Jul 5, 2011 at 12:35 PM, Mauricio Tavares
raubvo...@gmail.com
wrote:
On Tue, Jul 5, 2011 at 2:31 PM, Kenneth Crocker kfcroc...@lbl.gov
wrote:
Mauricio,
What is it you want to do? It sounds like you want to put the
last
correspondence of a ticket into an email/template when the owner
of
a
ticket
is changed. Is that right? Technically, there WAS a transaction
record
created, but since it only involved an owner change, that's the
only
info on
[rt-users] Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696.
Hi All,
We just upgraded our RT from 3.8.4 to 4.0.1We upgraded the database also.
When we want to create a new custom field we are getting the following errors
Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696.
Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 620.
What could be the problem.
With Regards
Vinod.R
From: Mauricio Tavares raubvo...@gmail.com
To: Mike Johnson mike.john...@nosm.ca
Cc: rt-users@lists.bestpractical.com
Sent: Thursday, July 7, 2011 10:40 AM
Subject: Re: [rt-users] Faking {$Transaction-Content()}
On Thu, Jul 7, 2011 at 9:59 AM, Mike Johnson mike.john...@nosm.ca wrote:
Just trying to peice together the workflow from the last few emails, sorry
if I simplify it too much...
- previous owner comments on ticket with attachments
- somehow the owner changes(sounds like the previous owner may do this...
not sure though)
- email fires to new owner notifying him he owns this ticket
- new owner uses email to communicate with requestor
You got the workflow right. FYI, right now I am able to send an
email to new owner that looks like the last correspondence in the
ticket with two small exceptions:
o I created a header that indicates the new owner. Such header is only
sent to the AdminCcs, not to the requestor or other CCs. Owner can use
that header to filter out correspondence that is addressed to
him/her/it.
o Non-text attachments are shown as links instead of being attached to
the email being sent to the new owner. I would like to have them
attached but right now I do not know how to do it. I probably need to
learn how to create this email as a MIMEObj, which is my weakness
right now.
Your end state is
- owner changed
- requestor gets attachments
- new owner has a conduit to communicate to requestor via email
The last part of that workflow makes me assume you have a scrip that
notifies requestor on correspondence, so to me, the only thing that you need
to do to get your end state, make the previous owner add the attachments as
a correspondence instead of comment.
If your end state also requires the new owner to have a copy of the
attachments in his email, the previous owner can do a 1 time cc to the new
owner when he's sending the reply with the attachments.
But that would mean old owner would have to (a) pass ownership
to new owner and (b) cc the new owner. That makes it easier for old
owner to miss a step.
If typing in the new owner's email address isn't reliable, there is an
extension out there that does autocomplete, might be of some use? I've only
looked at it once... not sure if it can be configured out of the box to do
what you need, but it would be a starting point.
Not sure if you can get the attachments from a previous transaction, but a
little user training may make it so you don't have to.
You should know by now it is easier to write code than to train users. ;)
Thanks!
Mike.
On Tue, Jul 5, 2011 at 6:33 PM, Mauricio Tavares raubvo...@gmail.com
wrote:
On Tue, Jul 5, 2011 at 6:25 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Mauricio,
Why not just keep it simple and send them an email with some simple
ticket
info and the ticket id so they can just link to the ticket and see
whatever
info they need. They are going to need to go into the ticket anyway.
Clicking a link to the ticket won't take anymore time than clicking any
attachment in the email. AND if the ticket has several attachments (as
many
of ours do), this simplifies the process a great deal.
I agree; I actually have that working (well the text part of the
comment is shown on the ticket and then the non-text attachments are
provided as links). Problem is that is what they want is the new
ticket owner to get a complete copy of the last ticket correspondence
so he can reply to it and it will be sent to the requestor. New owner
should not need to go to the RT web interface to do that. And that has
turned out to be a bit more challenging than I originally expected. :)
Just a thought.
Kenn
On Tue, Jul 5, 2011 at 3:01 PM, Mauricio Tavares raubvo...@gmail.com
wrote:
On Tue, Jul 5, 2011 at 5:55 PM, Mauricio Tavares raubvo...@gmail.com
wrote:
On Tue, Jul 5, 2011 at 5:51 PM, Kenneth Crocker kfcroc...@lbl.gov
wrote:
Mauricio,
Who are you sending the email to?
The new ticket owner.
Something on these lines (not claiming to be proper or correct)
is what I am trying to do:
{
my $Transactions = $Ticket-Transactions;
$RT::Logger-debug(Find Transaction);
$Transactions-Limit( FIELD = 'Type',
VALUE = Correspond
);
$Transaction = $Transactions-Last;
$RT::Logger-debug(Found Transaction : $Transaction);
}To: { $Ticket-OwnerObj-EmailAddress }
Subject: { $Ticket-Subject() }
RT-Attach-Message: yes
But I am not able to feed the $Transaction I want (the
Re: [rt-users] RTV4.0.0: User Access Restrictions
On Thu, 2011-07-07 at 09:52 -0400, Thomas Sibley wrote: On 07/06/2011 06:44 PM, Joanne Keown wrote: Back in June I emailed the below question/request for help and I don’t believe I have seen a response to that. Does anyone have any good ideas/pointers on this? I have searched archives manuals etc. but I can’t see what right I am applying that is allowing all my users Admin rights. The information in the spreadsheet simply isn't enough. There's many other places you could be granting them rights. We can't offer more than guesses without essentially a database dump of the relevant RT tables. You have likely misapplied the Superuser right on some group the users are in, directly or indirectly. The following (which is untested, simply written off the top of my head), run from your database, should tell you which group that they are in has this right: select Groups.* from Users join CachedGroupMembers on CachedGroupMembers.MemberId = Users.id join ACL on ACL.PrincipalId = CachedGroupMembers.GroupId and ACL.RightName = 'SuperUser' join Groups on Groups.id = ACL.PrincipalId where Users.Name = 'dchapman' - Alex 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696.
On Thu, Jul 07, 2011 at 08:42:27AM -0700, Direct Insure Online wrote: We just upgraded our RT from 3.8.4 to 4.0.1 We upgraded the database also. When we want to create a new custom field we are getting the following errors Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696. Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 620. What could be the problem. The most common failure for something like this is that you have a CustomField_Overlay.pm left over from 3.8 and didn't follow the directions. Alternately, you might have a local customization or extension that affects Custom Fields. -kevin pgpeL3YURmr61.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Graph and Dashboards by email
Raphael, No it isn't. I have some graphs I send out in a dashboard and they all look fine. The only problem I've had with dashboards is the No Limit option doesn't really work and the output gets dropped after a certain number of lines. The graphs show up fine (I'm still in 3.8.7). Two considerations, your email provider (Gmail, etc.) may not like the html or whatever format you are sending and it has to be configured for that type of info. Maybe it wants text only. The other consideration is what you might have to do to RT to configure output in email to make graphs display inline. I really don't know as I haven't had to look into anything like that as yet. Hope this helped. Kenn LBNL 2011/7/7 Raphaël MOUNEYRES raphael.mouney...@sagemcom.com Hi, still using RT 3.8.8 ;) i have included multiple Queries to a dashboard, including 2 graphs : A pie chart one , and a tickets relationship one This dashboard is correctly displaying all my queries (tables graphs) inside RT webUI. But when sending this dashboard on email, the graphs aren't displayed (i've got a small red box with a cross instead , meaning image not available)... our mail client is Lotus Notes. Is it normal ? Raphaël # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RTV4.0.0: User Access Restrictions
Joanne, Have you installed RT::Rights Matrix? I have found that VERY useful in the past. If someone is getting rights from more than one setting, it will show up in those results. Kenn LBNL On Thu, Jul 7, 2011 at 9:28 AM, Alex Vandiver ale...@bestpractical.comwrote: On Thu, 2011-07-07 at 09:52 -0400, Thomas Sibley wrote: On 07/06/2011 06:44 PM, Joanne Keown wrote: Back in June I emailed the below question/request for help and I don’t believe I have seen a response to that. Does anyone have any good ideas/pointers on this? I have searched archives manuals etc. but I can’t see what right I am applying that is allowing all my users Admin rights. The information in the spreadsheet simply isn't enough. There's many other places you could be granting them rights. We can't offer more than guesses without essentially a database dump of the relevant RT tables. You have likely misapplied the Superuser right on some group the users are in, directly or indirectly. The following (which is untested, simply written off the top of my head), run from your database, should tell you which group that they are in has this right: select Groups.* from Users join CachedGroupMembers on CachedGroupMembers.MemberId = Users.id join ACL on ACL.PrincipalId = CachedGroupMembers.GroupId and ACL.RightName = 'SuperUser' join Groups on Groups.id = ACL.PrincipalId where Users.Name = 'dchapman' - Alex 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
[rt-users] (no subject)
I am upgrading from RT3.8.10 to RT4.* and have completed the entire upgrade up to the point of getting Apache2 to recognize the new location of RT. In 3.8.10, I point the /etc/apache2/sites-available/default file to: Include /etc/request-tracker3.8/apache2-modperl2.conf RedirectMatch ^/$ /rt What do I replace in the default file to point apache to the new interface? RT4 resides in /opt/rt4/ I hope that gives enough information for a solution. I have been through the /docs and read the web-deployment file and all other upgrade documentation and still no go... I know just enough about Apache to be considered dangerous and not enough to actually understand what I'm messing up. Jared Lynn PORTA CUSD #202 Technology Coordinator E-mail: jl...@porta202.org Phone: 217-501-4920 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] (no subject)
On Thu, Jul 07, 2011 at 01:10:07PM -0500, Jared Lynn wrote: I am upgrading from RT3.8.10 to RT4.* and have completed the entire upgrade up to the point of getting Apache2 to recognize the new location of RT. In 3.8.10, I point the /etc/apache2/sites-available/default file to: Include /etc/request-tracker3.8/apache2-modperl2.conf RedirectMatch ^/$ /rt What do I replace in the default file to point apache to the new interface? RT4 resides in /opt/rt4/ I hope that gives enough information for a solution. I have been through the /docs and read the web-deployment file and all other upgrade documentation and still no go... I know just enough about Apache to be considered dangerous and not enough to actually understand what I'm messing up. You have to follow the mod_perl2 directions in docs/web_deployment.pod or use the request-tracker4 packages that are available in debian testing (since you appear to be using packages for 3.8) -kevin pgp3E7GpS8YfE.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] (no subject)
Do you remove the default virtualHost information and then update the ports file? Jared Lynn PORTA CUSD #202 Technology Coordinator E-mail: jl...@porta202.org Phone: 217-501-4920 On Thu, Jul 7, 2011 at 1:21 PM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Jul 07, 2011 at 01:10:07PM -0500, Jared Lynn wrote: I am upgrading from RT3.8.10 to RT4.* and have completed the entire upgrade up to the point of getting Apache2 to recognize the new location of RT. In 3.8.10, I point the /etc/apache2/sites-available/default file to: Include /etc/request-tracker3.8/apache2-modperl2.conf RedirectMatch ^/$ /rt What do I replace in the default file to point apache to the new interface? RT4 resides in /opt/rt4/ I hope that gives enough information for a solution. I have been through the /docs and read the web-deployment file and all other upgrade documentation and still no go... I know just enough about Apache to be considered dangerous and not enough to actually understand what I'm messing up. You have to follow the mod_perl2 directions in docs/web_deployment.pod or use the request-tracker4 packages that are available in debian testing (since you appear to be using packages for 3.8) -kevin 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] rt4: edit search to display resolved tickets
hi, thanks for the hint but these don't change the default behavior for the searchfield thats in the upper right corner. to search for someticket resolved are also no solution because we need to search always for tickets in the whole lifecycle. greetings gregor - Original Message - From: Michael Steen michael.st...@livetext.com To: Gregor Binder gregor.bin...@gmx.net Sent: Thursday, 7 July, 2011 7:19:36 PM Subject: Re: [rt-users] rt4: edit search to display resolved tickets You probably want to look at how to save a search, then how to edit your RT At A Glance screen on the wiki http://requesttracker.wikia.com/wiki/ManualSearchTickets On Wed, Jul 6, 2011 at 4:11 PM, Gregor Binder gregor.bin...@gmx.net wrote: hi, how can i edit the search in the upper right to display all tickets also resolved? greetings gregor 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] rt4: edit search to display resolved tickets
On Thu, Jul 07, 2011 at 09:46:49PM +0200, Gregor Binder wrote: thanks for the hint but these don't change the default behavior for the searchfield thats in the upper right corner. to search for someticket resolved are also no solution because we need to search always for tickets in the whole lifecycle. As I mentioned in #rt - there's a config option for that in RT4 -kevin - Original Message - From: Michael Steen michael.st...@livetext.com To: Gregor Binder gregor.bin...@gmx.net Sent: Thursday, 7 July, 2011 7:19:36 PM Subject: Re: [rt-users] rt4: edit search to display resolved tickets You probably want to look at how to save a search, then how to edit your RT At A Glance screen on the wiki http://requesttracker.wikia.com/wiki/ManualSearchTickets On Wed, Jul 6, 2011 at 4:11 PM, Gregor Binder gregor.bin...@gmx.net wrote: hi, how can i edit the search in the upper right to display all tickets also resolved? pgpViSaVbzL0J.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696.
Hi Kevin, I deleted all *_Overlay.pm files when I upgraded and I have the following setting in RT_SiteConfig.pm Set(@Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CustomField::Checkbox )); If I comment the above one I am getting the following error could not find component for path 'EditCustomFieldSelectCheckbox' If I enable the above in RT_SiteConfig.pm I am getting the following error Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696. Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 620. With Regards Vinod.R From: Kevin Falcone falc...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Thursday, July 7, 2011 12:46 PM Subject: Re: [rt-users] Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696. On Thu, Jul 07, 2011 at 08:42:27AM -0700, Direct Insure Online wrote: We just upgraded our RT from 3.8.4 to 4.0.1 We upgraded the database also. When we want to create a new custom field we are getting the following errors Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696. Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 620. What could be the problem. The most common failure for something like this is that you have a CustomField_Overlay.pm left over from 3.8 and didn't follow the directions. Alternately, you might have a local customization or extension that affects Custom Fields. -kevin 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696.
On Thu, Jul 07, 2011 at 01:01:27PM -0700, Direct Insure Online wrote: Hi Kevin, I deleted all *_Overlay.pm files when I upgraded and I have the following setting in RT_SiteConfig.pm Set(@Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CustomField::Checkbox )); Ah, there's the problem. RT-Extension-CustomField-Checkbox has been superseded by RT4 (and in fact is really incompatible with RT4). Unfortunately, there isn't currently an upgrade script, although we'll make sure this gets into the bug tracker. You *should* be able to do something like this in your development environment. Find the entry in your CustomFields table with the Checkbox entry, update Type to Select and DisplayType to List. -kevin If I comment the above one I am getting the following error could not find component for path 'EditCustomFieldSelectCheckbox' If I enable the above in RT_SiteConfig.pm I am getting the following error Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696. Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 620. With Regards Vinod.R From: Kevin Falcone falc...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Thursday, July 7, 2011 12:46 PM Subject: Re: [rt-users] Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696. On Thu, Jul 07, 2011 at 08:42:27AM -0700, Direct Insure Online wrote: We just upgraded our RT from 3.8.4 to 4.0.1 We upgraded the database also. When we want to create a new custom field we are getting the following errors Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696. Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 620. What could be the problem. The most common failure for something like this is that you have a CustomField_Overlay.pm left over from 3.8 and didn't follow the directions. Alternately, you might have a local customization or extension that affects Custom Fields. pgpSByCzm8TXQ.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696.
Hi Kevin, Updated the database as you suggested. Now on the form there are no radio button's With Regards Vinod.R From: Kevin Falcone falc...@bestpractical.com To: Direct Insure Online vinod.rap...@yahoo.com Sent: Thursday, July 7, 2011 4:31 PM Subject: Re: [rt-users] Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696. On Thu, Jul 07, 2011 at 01:01:27PM -0700, Direct Insure Online wrote: Hi Kevin, I deleted all *_Overlay.pm files when I upgraded and I have the following setting in RT_SiteConfig.pm Set(@Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CustomField::Checkbox )); Ah, there's the problem. RT-Extension-CustomField-Checkbox has been superseded by RT4 (and in fact is really incompatible with RT4). Unfortunately, there isn't currently an upgrade script, although we'll make sure this gets into the bug tracker. You *should* be able to do something like this in your development environment. Find the entry in your CustomFields table with the Checkbox entry, update Type to Select and DisplayType to List. -kevin If I comment the above one I am getting the following error could not find component for path 'EditCustomFieldSelectCheckbox' If I enable the above in RT_SiteConfig.pm I am getting the following error Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696. Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 620. With Regards Vinod.R From: Kevin Falcone falc...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Thursday, July 7, 2011 12:46 PM Subject: Re: [rt-users] Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696. On Thu, Jul 07, 2011 at 08:42:27AM -0700, Direct Insure Online wrote: We just upgraded our RT from 3.8.4 to 4.0.1 We upgraded the database also. When we want to create a new custom field we are getting the following errors Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696. Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 620. What could be the problem. The most common failure for something like this is that you have a CustomField_Overlay.pm left over from 3.8 and didn't follow the directions. Alternately, you might have a local customization or extension that affects Custom Fields. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RTx::Tags
On Wed, July 6, 2011 4:36 pm, Edward Frye wrote: I am trying to work with this plugin, I would like to limit what gets displayed to those where a tag is used more than one time rather than every tag I have which has gotten out of hand. I can't help you but thanks for pointing this out. I installed the plugin as well. I attached it to transactions as we need to be able to find specific comments. The search function doesn't work. :-( The Sinmple Search | Tag Cloud searches appear and the Transaction pane has my tags in it. But if I click on any of the tags I just get pointed right back to the Tag Cloud page. Using .Tags:MyTag yields 0 results. Any thoughts? --Yan -- My daughter is racing a triathlon to raise money for her swim club. Want to help? http://akari.seiner.com 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New install of RT4 crashes Internet Explorer 8
I believe me and a coworker have found the problem, if we comment out the line in the following file the problem goes away. I assume it has to do with the PIE.htc which is at version 1.0beta2 current version is beta4, which I tried and did not help :/ /*behavior: url(/NoAuth/css/images/PIE.htc); */ http://server.net/NoAuth/css/aileron/msie-pie.css The following site does mention an issue with things not being loaded correctly outside of 100% zoom, but it does not mention CPU going to 100%. http://css3pie.com/documentation/known-issues/ -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, July 05, 2011 1:33 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 On Tue, Jul 05, 2011 at 12:56:16PM -0400, Christopher Lasater wrote: Unfortunately I experience the problem with my local RT4.0.1 but not the issues.bestpractical.com. So its more than just what version of IE you have. When changing the zoom level I can even get it to lock up before logging in. Do you have any config changes on the apache side for issues.bestpractical.com? mod_perl or fastcgi? We're running a very vanilla mod_fastcgi setup, based on the documentation we ship with RT. IE Version 8.0.7600.16385 both 32 and 64bit version Windows 7 x64 I'm on an older IE8 release, but with WinXP for my IE8 machine. Unfortunately, my Win7 machines are already running IE9 for testing. -kevin -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, July 05, 2011 9:24 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 On Mon, Jul 04, 2011 at 11:21:28AM +0100, Sean McDaid wrote: Hi, yes zooming also causes the same problem. When I turn off either scripting or CSS the problem disappears. I'm trying to figure out what IE is doing differently than Firefox/Chome. Unfortunately, I'm unable to replicate this with IE8 on issues.bestpractical.com. I can believe that IE has issues with zooming, but without being able to replicate it, it's hard to fix. Can you tell us more about your specific version of IE and windows versions. There are too many variables at play with IE -kevin On Sat, Jul 2, 2011 at 2:11 PM, Christopher Lasater [1]clasa...@taleo.com wrote: Hey Sean, Does zooming make the problem worse or do we have different issues? -Original Message- From: [2]rt-users-boun...@lists.bestpractical.com [mailto:[3]rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:20 PM To: [4]rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 It sounds dumb, but I think the issues I related to zooming in. If I have no zoom at 100% everything works fine. The second I try to zoom its freezes and if I am at 115%, which was my default, then it freezes when I get into rt at a glance. I can zoom in and out like crazy in Firefox without experiencing any problems. -Original Message- From: [5]rt-users-boun...@lists.bestpractical.com [mailto:[6]rt-users-boun...@lists.bestpractical.com] On Behalf Of Christopher Lasater Sent: Friday, July 01, 2011 3:04 PM To: [7]rt-users@lists.bestpractical.com Subject: Re: [rt-users] New install of RT4 crashes Internet Explorer 8 Mod_perl2, External Auth to an LDAP server, LDAP Importer. Not sure what else you would be interested in. Problem occurs with or without IE compatibility mode. VirtualHost [8]server.example.com:80 AddDefaultCharset UTF-8 DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /Location Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl /VirtualHost Set( $rtname, '[9]server.example.com'); Set ($WebPath , ); Set ($WebBaseUrl , [10]server.example.com:80); Set ($WebURL , [11]http://server.example.com/;); Set ($WebDomain, [12]server.example.com); Obviosly I changed my servername to [13]server.example.com all FQDN -BEGIN PGP SIGNATURE- Version: 10.1.0 (Build 860) iQEVAwUBThNCMHUEnna91A87AQjh5wf/UDuwf+y+PcLFxlPrdOn9jYykKSzjfWKg qJZnBcc7DK+OM/XES0puVrfj5B6pKrOSc50kx22GQez0L8fyTbKxEHUcIzTpIrEK dq8sqgUDBPjSYXSGxDOBxkubvzelEKBdHhYsrVeYTpkNaha+UESd13cImn8ucnzS
Re: [rt-users] Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696.
Hi, Try the following SQL query that should help. I'm preparing a new version of the extension to stop people from using it under RT4 and help them upgrade. We'll try to automate process in 4.0.2. UPDATE CustomFields SET Type = 'Select' AND RenderType = 'List' WHERE Type = 'SelectCheckbox'; On Fri, Jul 8, 2011 at 12:38 AM, Kevin Falcone falc...@bestpractical.com wrote: On Thu, Jul 07, 2011 at 01:01:27PM -0700, Direct Insure Online wrote: Hi Kevin, I deleted all *_Overlay.pm files when I upgraded and I have the following setting in RT_SiteConfig.pm Set(@Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CustomField::Checkbox )); Ah, there's the problem. RT-Extension-CustomField-Checkbox has been superseded by RT4 (and in fact is really incompatible with RT4). Unfortunately, there isn't currently an upgrade script, although we'll make sure this gets into the bug tracker. You *should* be able to do something like this in your development environment. Find the entry in your CustomFields table with the Checkbox entry, update Type to Select and DisplayType to List. -kevin If I comment the above one I am getting the following error could not find component for path 'EditCustomFieldSelectCheckbox' If I enable the above in RT_SiteConfig.pm I am getting the following error Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696. Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 620. With Regards Vinod.R From: Kevin Falcone falc...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Thursday, July 7, 2011 12:46 PM Subject: Re: [rt-users] Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696. On Thu, Jul 07, 2011 at 08:42:27AM -0700, Direct Insure Online wrote: We just upgraded our RT from 3.8.4 to 4.0.1 We upgraded the database also. When we want to create a new custom field we are getting the following errors Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696. Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 620. What could be the problem. The most common failure for something like this is that you have a CustomField_Overlay.pm left over from 3.8 and didn't follow the directions. Alternately, you might have a local customization or extension that affects Custom Fields. 2011 Training: http://bestpractical.com/services/training.html -- Best regards, Ruslan. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696.
On Thu, Jul 07, 2011 at 02:25:54PM -0700, Direct Insure Online wrote: Updated the database as you suggested. Now on the form there are no radio button's You don't say what *is* on the form. I suspect you only updated part of the table. Now that you've made RT not throw an error, you can fix it in the Admin UI for that CF. -kevin pgpteAB6wtu3S.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696.
Hi, In RT4 it's slightly different. See screenshots. On Fri, Jul 8, 2011 at 1:25 AM, Direct Insure Online vinod.rap...@yahoo.com wrote: Hi Kevin, Updated the database as you suggested. Now on the form there are no radio button's With Regards Vinod.R From: Kevin Falcone falc...@bestpractical.com To: Direct Insure Online vinod.rap...@yahoo.com Sent: Thursday, July 7, 2011 4:31 PM Subject: Re: [rt-users] Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696. On Thu, Jul 07, 2011 at 01:01:27PM -0700, Direct Insure Online wrote: Hi Kevin, I deleted all *_Overlay.pm files when I upgraded and I have the following setting in RT_SiteConfig.pm Set(@Plugins, qw( RT::Authen::ExternalAuth RT::Extension::CustomField::Checkbox )); Ah, there's the problem. RT-Extension-CustomField-Checkbox has been superseded by RT4 (and in fact is really incompatible with RT4). Unfortunately, there isn't currently an upgrade script, although we'll make sure this gets into the bug tracker. You *should* be able to do something like this in your development environment. Find the entry in your CustomFields table with the Checkbox entry, update Type to Select and DisplayType to List. -kevin If I comment the above one I am getting the following error could not find component for path 'EditCustomFieldSelectCheckbox' If I enable the above in RT_SiteConfig.pm I am getting the following error Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696. Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 620. With Regards Vinod.R From: Kevin Falcone falc...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Thursday, July 7, 2011 12:46 PM Subject: Re: [rt-users] Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696. On Thu, Jul 07, 2011 at 08:42:27AM -0700, Direct Insure Online wrote: We just upgraded our RT from 3.8.4 to 4.0.1 We upgraded the database also. When we want to create a new custom field we are getting the following errors Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 696. Can't coerce array into hash at /opt/rt3/sbin/../lib/RT/CustomField.pm line 620. What could be the problem. The most common failure for something like this is that you have a CustomField_Overlay.pm left over from 3.8 and didn't follow the directions. Alternately, you might have a local customization or extension that affects Custom Fields. 2011 Training: http://bestpractical.com/services/training.html -- Best regards, Ruslan. attachment: Снимок экрана 2011-07-08 в 2.06.41.pngattachment: Снимок экрана 2011-07-08 в 2.06.58.png 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] how to access content for an attachment in scrip?
Thanks for the tip. It led me in the right direction and I ended up with
this, which finally works.
my $T_Obj = $self-TicketObj;
my $a = RT::Attachments-new($self-TransactionObj-CurrentUser);
my $b = RT::Attachments-new($self-TransactionObj-CurrentUser);
my $AttachObj = $self-TransactionObj-Attachments;
while ( $a = $AttachObj-Next ) {
$b = $a;
next unless $a-Filename eq env-vars.txt;
}
my $content = $b-Content;
I don't understand why I had to do this, but I had to assign $b = $a in
order to get access to the attachment content after I was outside of the
loop. If I try $a-Content, I always get an error. I assume it has to do
with the scope of $a, but my Perl skills are close to nil, and I couldn¹t
figure it out.
John
On 7/6/11 11:24 PM, Mauricio Tavares raubvo...@gmail.com wrote:
On 07/06/2011 08:52 PM, John Alberts wrote:
I've found several unanswered questions in the mail list archives with
similar questions about looping through attachments.
I saw several times it suggested to loop through attachments using
something like
while ( my $AttachObj = $self-TransactionObj-Attachments-Next ) {
# do something with $AttachObj
}
This code doesn't work because -Next doesn't exist for the Attachment
object. Is there any other way to do this? Sorry if this is incredibly
simple to do. I'm not familiar with Perl and try to poke around and see
if I can figure it out.
Take a look at the code I put in my question Faking
{$Transaction-Content()}. I still do not have an answer to my own
question but it might be useful to you: see what I've done to locate all
attachments. The multipart/mixed part AFAIK is just the list of all the
other attachments or something like that. In other words, ignore it.
About env-vars.txt, is it a plain text file or, say, a Windows one (with
CRLF)? If that is the case, you might be able to select it (see the if
statements I did for ideas) and print it out.
--
John Alberts
Cloud Optimization Engineer
Ex Libris (USA) Inc.
1350 E. Touhy Ave. Suite 200 East
Des Plaines, IL 60018
Phone: 1-219-979-6560
*Follow Ex Libris on Twitter: @exlibrisgroup
http://twitter.com/ExLibrisGroup*
From: John Alberts john.albe...@exlibrisgroup.com
mailto:john.albe...@exlibrisgroup.com
Date: Wed, 6 Jul 2011 22:01:47 +
To: rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com
rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com
Subject: Re: [rt-users] how to access content for an attachment in
scrip?
Using the rt console, I can see that there are actually 3 attachments,
even though the I only sent one and the web ui only shows 1, so I'm sure
the problem is that I'm selecting the wrong attachment.
Here's what I see from the console.
./rt show 2075/attachments
19671: (Unnamed) (multipart/mixed / 0b),
19672: (Unnamed) (text/plain / 305b),
19673: env-vars.txt (application/octet-stream / 16.8k)
The attachment I would like will always be named env-vars.txt. How can I
get the contents for the attachment name env-vars.txt?
Thanks
John
From: John Alberts john.albe...@exlibrisgroup.com
mailto:john.albe...@exlibrisgroup.com
Date: Wed, 6 Jul 2011 20:06:34 +
To: rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com
rt-users@lists.bestpractical.com
mailto:rt-users@lists.bestpractical.com
Subject: [rt-users] how to access content for an attachment in scrip?
Hi. I'm trying to customize the scrip shown at the bottom of this wiki
page:
http://requesttracker.wikia.com/wiki/AutoCloseOnNagiosRecoveryMessages
I know there is an extension that does merging, but I want to do some
other things with the Nagios variables I have attached as a plain text
file to the ticket that Nagios creates in RT.
The first few lines in the scrip attempt to get the content of an
attachment and put it in a variable named $content. I suspected that
this was not working, so I added a debug line to dump the contents of
$contents and it is empty.
Here is the scrip code.
my $T_Obj = $self-TicketObj;
my $AttachObj = $self-TransactionObj-Attachments-First;
my $content = $AttachObj-Content;
$RT::Logger-debug(Contents: . $content);
The log output shows:
[Wed Jul 6 19:47:49 2011] [debug]: Contents: ((eval 3934):4)
The attachment is attached to the ticket. I can see it in the web ui and
can open and read it with no problems. Any idea what I'm doing wrong
here?
Thanks
John
2011 Training: http://bestpractical.com/services/training.html
2011 Training: http://bestpractical.com/services/training.html
2011 Training: http://bestpractical.com/services/training.html
2011 Training: http://bestpractical.com/services/training.html
2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] how to access content for an attachment in scrip?
On 07/07/2011 07:21 PM, John Alberts wrote:
Thanks for the tip. It led me in the right direction and I ended up with
this, which finally works.
my $T_Obj = $self-TicketObj;
my $a = RT::Attachments-new($self-TransactionObj-CurrentUser);
my $b = RT::Attachments-new($self-TransactionObj-CurrentUser);
my $AttachObj = $self-TransactionObj-Attachments;
while ( $a = $AttachObj-Next ) {
$b = $a;
next unless $a-Filename eq env-vars.txt;
}
my $content = $b-Content;
The above will fail when env-vars.txt isn't the last attachment RT
parsed. Try this (untested) much simpler version:
my $attachments = $self-TransactionObj-Attachments;
my $content;
while (my $attach = $attachments-Next) {
if ($attach-Filename eq env-vars.txt) {
$content = $attach-Content;
last; # we found it, no need to keep looking
}
}
# use $content for whatever you'd like here
There are better, faster ways to do this than looping over the
attachments, but looping is the easiest to understand.
Thomas
2011 Training: http://bestpractical.com/services/training.html
