Re: [rt-users] Changing the auto reply text could not load valid user
On Fri, Mar 09, 2012 at 01:10:49PM +0100, Luk?? Loskot wrote: Hi, I have set up the external AUTH to check users to our openLDAP server. I don't want our users to write to RT from their personal adreses. So far this work perfectly and as I want it to, but the reply message is englis and not all users can speak english. So my question is: Where can I change the text of the reply message? It is not one of the default templates. I have tried to search the web but all information I found is about how to set the auth and ticket create rights. You'll need to customize _NoAuthorizedUserFound You can read about customizing RT at http://wiki.bestpractical.com/wiki/Customizing -kevin Thanks for the hint. For others with the same problem. You have to edit the file Email.pm (for my instalation located here: /usr/share/request-tracker4/lib/RT/Interface - find sub _NoAuthorizedUserFound and edit the text. I have one other related question. Tehre are 3 emails sent to the user. I wasn't able to find any patch or hint how to send only one email if the user sends request from email that is not in the LDAP. All answers I found was related to the LDAP settings and problems with authorizing users at all. But this is not my problem. Authorized users in LDAP is working perfectly. Regards Lukas Loskot
[rt-users] Problems with Centos 6.2, apache and publish RT and PHPmyadmin sites with mod_fcgid
Hello. First saludate to all, and sorry for my bad english. I have one question. I have two virtual host, one for RT and one for phpmyadmin. I have a conf file for each in /etc/httpd/conf.d/ directory # phpmyadmin.conf # Web application to manage MySQL # Directory /usr/share/phpmyadmin # Order Deny,Allow # Deny from all # Allow from 127.0.0.1 Allow from All /Directory Alias /phpmyadmin /usr/share/phpmyadmin Alias /phpMyAdmin /usr/share/phpmyadmin Alias /mysqladmin /usr/share/phpmyadmin # rt4.conf VirtualHost RT.MYSERVER.COM ### Optional apache logs for RT # Ensure that your log rotation scripts know about these files # ErrorLog /opt/rt4/var/log/apache2.error # TransferLog /opt/rt4/var/log/apache2.access # LogLevel debug AddDefaultCharset UTF-8 Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/ ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/ DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all Options +ExecCGI AddHandler fcgid-script fcgi /Location /VirtualHost But when i try to access i get an empty page with not found message. I see my /var/log/httpd/error_log file and i get this: [Tue Mar 13 15:07:46 2012] [error] [client 182.186.5.39] File does not exist: /opt/rt4/sbin/rt-server.fcgi/phpmyadmin/index.php [Tue Mar 13 15:17:11 2012] [error] [client 182.186.5.39] File does not exist: /opt/rt4/sbin/rt-server.fcgi/ Any help? Kindest Regards.
[rt-users] Problems installing RT 4.0.5 with mod_fcgid
Hi to all. Im trying to install http://www.linuxquestions.org/questions/# a CentOS 6.2 machine with the Request Tracker Software (RT). Its a web-perl app to manage support tickets. I see that is recomended use mod_fcgid and install the server with centos 6.2, mysql http://www.linuxquestions.org/questions/#, apache and the requeriments to run RT. I installed http://www.linuxquestions.org/questions/# all (mod_fcgid from rpm from last tar.gz sources). The server works fibne. I can get running the Apache test page, and myphpadmin. Code: yum install httpd-devel Download source mod_fcgid. wget http://www.apache.org/dist/httpd/mod_fcgid/mod_fcgid-2.3.6.tar.gz Install mod_fcgid. tar -zxvf src/mod_fcgid-2.3.6.tar.gz cd mod_fcgid-2.3.6 ./configure.apxs make make install Configure FCGID populating the conf file. nano -w /etc/httpd/conf.d/php-fcgid.conf IfModule mod_fcgid.c DefaultInitEnv PHPRC=/etc AddHandler php-fcgi .php FcgidConnectTimeout 20 MaxRequestLen 210 Action php-fcgi /fcgi-bin/php-fcgi-wrapper AddType application/x-httpd-php .php Alias /fcgi-bin/ /var/www/fcgi-bin.d/default/ Location /fcgi-bin/ SetHandler fcgid-script Options +ExecCGI /Location /IfModule FcgidIOTimeout 2000 IdleScanInterval 5 BusyScanInterval 5 DefaultMinClassProcessCount 0 DefaultMaxClassProcessCount 10 IPCCommTimeout 60 IPCConnectTimeout 60 IdleTimeout 5 Nex try to restart httpd and get this. [root@rt2 conf.d]# /etc/init.d/httpd restart Stopping httpd: [FAILED] Starting httpd: Syntax error on line 19 of /etc/httpd/conf.d/php-fcgid.conf: Invalid command 'IdleScanInterval', perhaps misspelled or defined by a module not included in the server configurationhttp://www.linuxquestions.org/questions/# [FAILED] doesn´t accept any line under /IfModule in the /etc/httpd/conf.d/php-fcgid.conf file. Any help, please?? Thanks. Kindest regards.
Re: [rt-users] Invalid username
Kevin Falcone falcone at bestpractical.com writes: Where do you try to add them, in what text box. Also, it isn't clear what you mean by adding them to a custom field. Many places, example: tools-configuration-queue-select-generaluser rights- now on the left you can input an user name. Then I click on checkbox view custom fields value and immediately invalid user appears. Do you see the custom field as you expect if you log in as root? Root user sees custom field
[rt-users] Internal Server error, when trying to acces RT4.0.5
Hello. Sorry for all the messages. I´m very frustraring with this installation. I install all the system, and install and initialize the database. Configure /opt/rt4/etc/RT_SiteConfig.pm, reload Apache. And get and 500 Interal Server Error. This is my /var/log/httpd/error_log output. [Wed Mar 14 12:20:20 2012] [crit]: Could not create '/opt/rt4/var/mason_data/obj/.__obj_create_marker': Permission denied Stack: [/usr/local/share/perl5/HTML/Mason/Interp.pm:222] [/usr/local/share/perl5/HTML/Mason/Interp.pm:169] [/usr/local/share/perl5/HTML/Mason/Interp.pm:155] [/usr/local/share/perl5/Class/Container.pm:329] [/usr/local/share/perl5/Class/Container.pm:53] [/usr/local/share/perl5/HTML/Mason/CGIHandler.pm:48] [/usr/local/share/perl5/HTML/Mason/PSGIHandler.pm:14] [/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:111] [/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:220] [/opt/rt4/sbin/rt-server.fcgi:144] (/opt/rt4/sbin/../lib/RT.pm:341) Died at /opt/rt4/sbin/../lib/RT.pm line 343. [Wed Mar 14 13:20:20 2012] [warn] [client 172.16.5.39] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server [Wed Mar 14 13:20:20 2012] [error] [client 172.16.5.39] Premature end of script headers: rt-server.fcgi Any help will be appreciated. Kindest regards.
Re: [rt-users] Problems installing RT 4.0.5 with mod_fcgid
Solved. The error are mod_fcgid. I installed it manually but doesn´t works. Y use the EPEL respository and install it with YUM. Now works, i have another problems, but works. Kindest regards. El 14 de marzo de 2012 09:56, Juanjo juanji...@gmail.com escribió: Hi to all. Im trying to install http://www.linuxquestions.org/questions/# a CentOS 6.2 machine with the Request Tracker Software (RT). Its a web-perl app to manage support tickets. I see that is recomended use mod_fcgid and install the server with centos 6.2, mysql http://www.linuxquestions.org/questions/#, apache and the requeriments to run RT. I installed http://www.linuxquestions.org/questions/# all (mod_fcgid from rpm from last tar.gz sources). The server works fibne. I can get running the Apache test page, and myphpadmin. Code: yum install httpd-devel Download source mod_fcgid. wget http://www.apache.org/dist/httpd/mod_fcgid/mod_fcgid-2.3.6.tar.gz Install mod_fcgid. tar -zxvf src/mod_fcgid-2.3.6.tar.gz cd mod_fcgid-2.3.6 ./configure.apxs make make install Configure FCGID populating the conf file. nano -w /etc/httpd/conf.d/php-fcgid.conf IfModule mod_fcgid.c DefaultInitEnv PHPRC=/etc AddHandler php-fcgi .php FcgidConnectTimeout 20 MaxRequestLen 210 Action php-fcgi /fcgi-bin/php-fcgi-wrapper AddType application/x-httpd-php .php Alias /fcgi-bin/ /var/www/fcgi-bin.d/default/ Location /fcgi-bin/ SetHandler fcgid-script Options +ExecCGI /Location /IfModule FcgidIOTimeout 2000 IdleScanInterval 5 BusyScanInterval 5 DefaultMinClassProcessCount 0 DefaultMaxClassProcessCount 10 IPCCommTimeout 60 IPCConnectTimeout 60 IdleTimeout 5 Nex try to restart httpd and get this. [root@rt2 conf.d]# /etc/init.d/httpd restart Stopping httpd: [FAILED] Starting httpd: Syntax error on line 19 of /etc/httpd/conf.d/php-fcgid.conf: Invalid command 'IdleScanInterval', perhaps misspelled or defined by a module not included in the server configurationhttp://www.linuxquestions.org/questions/# [FAILED] doesn´t accept any line under /IfModule in the /etc/httpd/conf.d/php-fcgid.conf file. Any help, please?? Thanks. Kindest regards. -- Un saludo. Juanjo Corral
Re: [rt-users] Problems with Centos 6.2, apache and publish RT and PHPmyadmin sites with mod_fcgid
Solved. The error are mod_fcgid. I installed it manually but doesn´t works. Y use the EPEL respository and install it with YUM. Now works, i have another problems, but works. Kindest regards El 14 de marzo de 2012 09:55, Juanjo juanji...@gmail.com escribió: Hello. First saludate to all, and sorry for my bad english. I have one question. I have two virtual host, one for RT and one for phpmyadmin. I have a conf file for each in /etc/httpd/conf.d/ directory # phpmyadmin.conf # Web application to manage MySQL # Directory /usr/share/phpmyadmin # Order Deny,Allow # Deny from all # Allow from 127.0.0.1 Allow from All /Directory Alias /phpmyadmin /usr/share/phpmyadmin Alias /phpMyAdmin /usr/share/phpmyadmin Alias /mysqladmin /usr/share/phpmyadmin # rt4.conf VirtualHost RT.MYSERVER.COM ### Optional apache logs for RT # Ensure that your log rotation scripts know about these files # ErrorLog /opt/rt4/var/log/apache2.error # TransferLog /opt/rt4/var/log/apache2.access # LogLevel debug AddDefaultCharset UTF-8 Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/ ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/ DocumentRoot /opt/rt4/share/html Location / Order allow,deny Allow from all Options +ExecCGI AddHandler fcgid-script fcgi /Location /VirtualHost But when i try to access i get an empty page with not found message. I see my /var/log/httpd/error_log file and i get this: [Tue Mar 13 15:07:46 2012] [error] [client 182.186.5.39] File does not exist: /opt/rt4/sbin/rt-server.fcgi/phpmyadmin/index.php [Tue Mar 13 15:17:11 2012] [error] [client 182.186.5.39] File does not exist: /opt/rt4/sbin/rt-server.fcgi/ Any help? Kindest Regards. -- Un saludo. Juanjo Corral
Re: [rt-users] Internal Server error, when trying to acces RT4.0.5
On 03/14/2012 08:24 AM, Juanjo wrote: I install all the system, and install and initialize the database. Configure /opt/rt4/etc/RT_SiteConfig.pm, reload Apache. And get and 500 Interal Server Error. This is my /var/log/httpd/error_log output. [Wed Mar 14 12:20:20 2012] [crit]: Could not create '/opt/rt4/var/mason_data/obj/.__obj_create_marker': Permission denied The mailing list contains many examples of this problem. You need to make sure /opt/rt4/var/mason_data/ and everything under it is readable/writeable by the user/group the webserver runs as. This isn't generally a problem unless you've run a standalone server by hand as root before running apache.
Re: [rt-users] Sending emails issue
Hi I have a problem with mail sending from Request Tracker (version 4.05). My server is running on Unix. Msmtp is configured properly (I am able to send an email from server on gmail). The issue is that RT can`t send email to gmail (for example i have no information about ticket update). Of course I`ve configured all like is on this document: http://requesttracker.wikia.com/wiki/Msmtp I`ve also tried MailX with the same result. Can you give me a solution? Best Regards Victor Poland
Re: [rt-users] Sending emails issue
Have you looked the error message into the log files? Hi I have a problem with mail sending from Request Tracker (version 4.05). My server is running on Unix. Msmtp is configured properly (I am able to send an email from server on gmail). The issue is that RT can`t send email to gmail (for example i have no information about ticket update). Of course I`ve configured all like is on this document: http://requesttracker.wikia.com/wiki/Msmtp I`ve also tried MailX with the same result. Can you give me a solution? Best Regards Victor Poland -- Alberto Villanueva Industria __ C/Campezo, 1, Edificio 1 28022 Madrid, Spain Tel : + 34 91 550 41 00 Fax: + 34 91 415 61 53 www.altran.es www.altran360.es Antes de imprimir este mensaje, asegúrate de que es necesario. Proteger el medio ambiente está también en tu mano. En cumplimiento de la Ley Orgánica 15/1999, con fecha 13 de diciembre, de Protección de Datos de Carácter Personal, y la Ley 34/2002, con fecha 11 de julio, de Servicios de la Sociedad de la Información y de comercio electrónico, le comunicamos que su dirección de correo electrónico forma parte de un fichero del que es responsable Altran España, y que garantiza la confidencialidad y seguridad de sus datos. Tiene usted derecho al acceso, rectificación y cancelación de sus datos en los términos establecidos en la Ley Orgánica 15/1999 de Protección de Datos de Carácter Personal y demás normativa concordante, dirigiéndose a nuestra dirección anteriormente señalada o por medio de correo electrónico: comunicac...@altran.es. AVISO LEGAL: Este mensaje, junto con cualquier fichero adjunto, está dirigido a su destinatario y es confidencial. Cualquier distribución, uso o reproducción sin consentimiento del remitente está estrictamente prohibido. Si ha recibido este mensaje por error, por favor proceda a ponerlo en conocimiento del remitente por e-mail y a borrarlo de su sistema sin realizar copias.
Re: [rt-users] Internal Server error, when trying to acces RT4.0.5
On 03/14/2012 09:46 AM, Juanjo wrote: Sorry Selinux is the problem. Disable it, restarted and works :D I believe there are solutions less drastic than disabling selinux in the list archives, if you're interested.
[rt-users] User stats
Is there some way to pull the transactions a user has made from the database? I'd like to be able to compile all of the statistics on a per-user basis. Things like # of tickets created, modified, etc. We don't use time worked. The BP website shows two Activity Reports extensions but they seem to be unmaintained or gone. Anyone know of a maintained extension? --Yan -- On two occasions I have been asked,—Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out? ... I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question. —Charles Babbage, Inventor of the computer, 1864
Re: [rt-users] User stats
On Wed, Mar 14, 2012 at 10:21:51AM -0700, Yan Seiner wrote: Is there some way to pull the transactions a user has made from the database? I'd like to be able to compile all of the statistics on a per-user basis. Things like # of tickets created, modified, etc. We don't use time worked. The BP website shows two Activity Reports extensions but they seem to be unmaintained or gone. The homepage link for Activity Reports links to the module on search.cpan.org, and most of the changes for the development release of 1.01_01 are 4.0 compatibility fixes. Did installing 1.01_01 fail in some way? Other than custom code, this is the best way to start seeing the data you want. -kevin pgpjL3QPKrvTL.pgp Description: PGP signature
Re: [rt-users] User stats
On Wed, March 14, 2012 10:29 am, Kevin Falcone wrote: The homepage link for Activity Reports links to the module on search.cpan.org, and most of the changes for the development release of 1.01_01 are 4.0 compatibility fixes. Did installing 1.01_01 fail in some way? Other than custom code, this is the best way to start seeing the data you want. Cool. I went by the homepage link stating that it's for 3.8 and assumed it was not out for 4.0 yet I'll try it now. -- On two occasions I have been asked,—Pray, Mr. Babbage, if you put into the machine wrong figures, will the right answers come out? ... I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question. —Charles Babbage, Inventor of the computer, 1864
Re: [rt-users] rt-mailgate 302 Error. No, not Plack.
Please - keep list replies on the list. Sorry, will do. Thought I had this licked, but now as I build a *clean* production image, I'm running into the same error again.. $ cat mbox | /usr/bin/rt-mailgate --queue general --action correspond --url http://rt.myserver.com /rt -debug /usr/bin/rt-mailgate: temp file is '/tmp/Dm_pceG62x' /usr/bin/rt-mailgate: connecting to http://rt.myserver.com/rt/REST/1.0/NoAuth/mail-gateway An Error Occurred = 302 Found /usr/bin/rt-mailgate: undefined server error Grep all my logs for what happens at the same time and apache2/access.log: rt.myserver.com - - [14/Mar/2012:14:05:33 -0700] POST /rt/REST/1.0/NoAuth/mail-gateway HTTP/1.1 302 715 - libwww-perl/6.04 mail.info: Mar 14 14:05:33 RT-PROD-SVR postfix/qmgr[4393]: 17286120B94: from=mym...@mycompany.com, size=7604, nrcpt=1 (queue active) mail.info: Mar 14 14:05:33 RT-PROD-SVR postfix/local[29538]: 88DCB1207CF: to=qu...@rt.myserver.com, relay=local, delay=81689, delays=81689/0.01/0/0.31, dsn=4.3.0, status=deferred (temporary failure. Command output: /usr/bin/rt-mailgate: temp file is '/tmp/3JQL31W2oY' /usr/bin/rt-mailgate: connecting to http://rt.myserver.com/REST/1.0/NoAuth/mail-gateway An Error Occurred = 302 Found /usr/bin/rt-mailgate: undefined server error ) rt3.log shows nothing but: [Wed Mar 14 15:56:08 2012] [error]: gpg: error reading key: secret key not available (/usr/share/request-tracker3.8/lib/RT/Crypt/GnuPG.pm:2078) Which is from earlier. /etc/aliases: # See man 5 aliases for format postmaster:myroot help: |/usr/bin/rt-mailgate --queue general --action correspond --url http://rt.myserver.com/rt -debug comment: |/usr/bin/rt-mailgate --queue general --action comment --url http://rt.myserver.com/rt -debug I've got the following in my httpd.conf Directory /usr/share/request-tracker3.8/html/NoAuth/* AllowOverRide None Satisfy Any /Directory Directory /usr/share/request-tracker3.8/html/REST/1.0/NoAuth/* AllowOverRide None Allow from all Satisfy Any /Directory Location /rt/NoAuth/ Order allow,deny Allow from all Satisfy Any /Location Location /rt/REST/1.0/NoAuth/ Order allow,deny Allow from all Satisfy Any /Location Logging options in RT_SiteConfig.d ## Logging Options # From lowest to highest priority, the levels are: # debug info notice warning error critical alert emergency Set($LogToSyslog, 'info'); Set($LogToScreen, 'warning'); # log to /var/log/rt3.log Set($LogToFile, 'debug'); Set($LogDir, '/var/log'); Set($LogToFileNamed , rt3.log); On Fri, Feb 24, 2012 at 10:24:52PM +, Jourdan Perla wrote: Fixed it. I was missing an Auth exclusion for the /REST/1.0/NoAuth directory As for the RT logs, can't find them. And can't find out where they're configured. Search in RT_Config.pm for the various Log config options and check their documentation. Then see what you have in your RT_SiteConfig.pm -kevin On 2/24/12 2:15 PM, Kevin Falcone falc...@bestpractical.com wrote: On Fri, Feb 24, 2012 at 08:54:00PM +, Jourdan Perla wrote: Install of RT3.8 on Ubuntu 10.4 LTS. I'm getting that pesky 302 Found error as I'm trying to push mail into my queues using rt-mailqueue. I've done the usual Googling and wiki hunts, and I've run out of options. - Aliases are working fine, it's a rt-mailgate error. - Plack is up to date (0.9985). - There's no extra '/'. It's finding rt-mailgate fine. - Not configured for SSL. That's on my to-do list, and if I need to bump that up, I will. Command : /usr/bin/rt-mailgate --queue myqueue --action correspond --url http://myserver.com/rt -debug test.msg Output: /usr/bin/rt-mailgate: temp file is '/tmp/TykSIIvN17' /usr/bin/rt-mailgate: connecting to http://myserver.com/rt/REST/1.0/NoAuth/mail-gateway An Error Occurred = 302 Found /usr/bin/rt-mailgate: undefined server error Thoughts? What's in the RT logs. What's your test.msg. Also, Plack is only used in RT4 -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston — March 5 6, 2012
Re: [rt-users] Invalid username
On Wed, Mar 14, 2012 at 10:40:52AM +, Mario Giammarco wrote: Kevin Falcone falcone at bestpractical.com writes: Where do you try to add them, in what text box. Also, it isn't clear what you mean by adding them to a custom field. Many places, example: tools-configuration-queue-select-generaluser rights- now on the left you can input an user name. Then I click on checkbox view custom fields value and immediately invalid user appears. You shouldn't be granting user rights, put the user in a group and grant group rights. I believe the autocompleter for user rights may restrict to Privileged users which may be the problem you're having. Go search for the user you're trying to use and ensure that they are Privileged. If you want to give Unprivileged users the ability to see/edit CFs, you can grant to Unprivileged directly, or to Requestors of tickets. -kevin pgpCkJ19i6X9N.pgp Description: PGP signature
Re: [rt-users] rt-mailgate 302 Error. No, not Plack.
On Wed, Mar 14, 2012 at 09:43:47PM +, Jourdan Perla wrote: An Error Occurred = 302 Found /usr/bin/rt-mailgate: undefined server error This is Apache issuing a 302 before it gets to RT Grep all my logs for what happens at the same time and apache2/access.log: rt.myserver.com - - [14/Mar/2012:14:05:33 -0700] POST /rt/REST/1.0/NoAuth/mail-gateway HTTP/1.1 302 715 - libwww-perl/6.04 I've got the following in my httpd.conf Directory /usr/share/request-tracker3.8/html/NoAuth/* AllowOverRide None Satisfy Any /Directory Directory /usr/share/request-tracker3.8/html/REST/1.0/NoAuth/* AllowOverRide None Allow from all Satisfy Any /Directory Location /rt/NoAuth/ Order allow,deny Allow from all Satisfy Any /Location Location /rt/REST/1.0/NoAuth/ Order allow,deny Allow from all Satisfy Any /Location What else do you have in apache. Are you redirecting from http to https? Since you're using the debian packages, what else is going on there. Also, this is where I feel compelled to ask why you're using 3.8 rather than 4.0 for a new install. -kevin pgp3svR3MHFCf.pgp Description: PGP signature
[rt-users] Open ticket VIA URL (Create.html) without authentication
All, I am running the latest version of RT. I am researching a method that I can use to open a ticket from a web page not hosted on the RT system I have set up. I would rather not use email unless I absolutely have to. The interface I am working on is an Ajax enabled content filter block page. It has an option to request that a site be unblocked in line to the page. I want that unblock request to drop into a ticket without the user interacting with the RT system. I am using jquery as the core of my JavaScript, which intercepts the submit button click, and posts the data to RT. Everything works perfectly, except RT issuing a 302 back to my script, which is due to authentication (this was validated through a packet capture). I have two options, to push this create ticket request without authentication or to figure out how RT expects authentication in relation to ticket creation requests. Regards, Seann
