Re: [rt-users] Corrupted customfieldvalue error in Apache error_log with migrated RT4
Hi Kevin On 03/06/2013 03:59 PM, Kevin Falcone wrote: On Tue, Mar 05, 2013 at 05:06:27PM +, Guadagnino Cristiano wrote: - how do I check what kinds of links are generated? I tried to look into the Links table but links there don't look like you said; they're not even similar Go to one of the pages showing the error, click 'View Source' in your browser and look at the links it generates to the images or to the binary downloads. Kevin, I think I have found out where the problem lies. On our production system (RT 3.8.10) attachments that have no value assigned show as (no value). On our test system (RT 4.0.8) attachments that have no value simply show a blank space, but in the source you find a link pointing to an invalid url (e.g. /Download/CustomFieldValue/12194/). I tried to look hard at the way the article custom fields are defined in both systems, but I see no difference. Can you explain the different behavior based on what I told you? T.I.A. Cris -- Cristiano Guadagnino Servizio Data Administration Bankadati S.I. Gruppo Credito Valtellinese Tel. +39-0342-522172 -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Changing Time Fields to Days
On Mon, Mar 11, 2013 at 06:57:54PM -0700, Kenneth Crocker wrote: Would the reports from searches report in minutes or days? What about 1/2 days, etc? Automatically? None of that would happen. All of this requires code and I stopped digging after looking at the complexity of merely editing in days. -kevin On Mon, Mar 11, 2013 at 11:40 AM, Kevin Falcone [1]falc...@bestpractical.com wrote: On Fri, Mar 08, 2013 at 03:20:00PM +, Raymond Corbett wrote: The modify ticket portal of the Metadata provides three fields that offer the selection of Minutes or Hours. . Time Estimated . Time Worked . Time Left Our development cycle is often days. How can I add the option Days to this pull down selection list? The easy part is teaching Elements/EditTimeValue and Elements/SelectTimeUnits how to list Days in that dropdown. The fun part will be teaching the PreprocessTimeUpdates code in RT::Interface::Web how to handle it and the render code and tweaking the user preference to show days also. This is probably easier to do as a patch you try to convince core to take than a standalone extension. pgp55oZkXMyFP.pgp Description: PGP signature -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
[rt-users] Multiple projects from the same pane
Hi, I am new to RT and have recently migrated and upgraded our existing RT site to 4.0. We use RT to track the hardware on a number of HPC clusters and with the old system we had individual instances of RT for each class of hardware that we have. I am wondering if it is possible to incorporate all these different instances into a master RT installation while still maintaining individual databases for each class of hardware. It's highly probable that this information is available some place but since I am so new to RT I don't really know where to look. Thanks in advance. Joe Mervini Sandia National Laboratories High Performance Computing 505.844.6770 jame...@sandia.gov -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
[rt-users] Error message on reminders
We have a ticket that is owned by me, Ray Corbett Logged in as Ray Corbett I selected the ticket and set a Reminder. That reminder displays in my Reminder Portal. All is good. Question 1: 1: User Reza logs in.He was viewing that ticket and made a reply to it. All is good. He has some information to dig up in this regard so he wanted to set a reminder for himself to do so. He selected the ticket and set a reminder to himself. But. in his reminder portal he gets an error message saying: Could not find ticket for reminder 67. Please Contact your Administrator How come? And also how do I clear the error message for him. Question 2: When Reza logs in and selects the Reminder tab on the reminder portal to set a reminder He sees my (Ray Corbetts) reminder request with a clickable radio button in his reminder editor. ?? [ARC]http://www.arcproductions.com/ Ray Corbett Technology Projects Manager p: 416.682.5200 x5232 | f: 416.682.5209 Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4 www.arcproductions.comhttp://www.arcproductions.com inline: image001.gif -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
[rt-users] Mail being sent out when a reminder is set
When a user sets a Reminder, RT is sending out mail with the Subject line set to whatever description was used in the Reminder. Example Tue Mar 12 11:36:23 2013: Request 68 was acted upon. Transaction: Ticket created by rcorbett Queue: Lego_Tech_Notes Subject: Reza will be on holiday rest of this week Owner: rcorbett Requestors: Status: new Ticket URL: http://rt.dkp.com:8080/Ticket/Display.html?id=68 Is this happening because a script is being called? Perhaps. 11http://rt.dkp.com:8080/Admin/Global/Scrip.html?id=11 On transaction, add any tags in the transaction's subject to the ticket's subjecthttp://rt.dkp.com:8080/Admin/Global/Scrip.html?id=11 TransactionCreate On Transaction Extract Subject Tag Blank If so, I would assume I toggle this OFF to prevent such mail? [ARC]http://www.arcproductions.com/ Ray Corbett Technology Projects Manager p: 416.682.5200 x5232 | f: 416.682.5209 Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4 www.arcproductions.comhttp://www.arcproductions.com inline: image001.gif -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
[rt-users] do reminders create a new ticket?
Upon looking a bit farther, it seems as though setting a reminder, creates a new ticket? Our ticket is id# 31 When I set a reminder, RT sent mail out as I mentioned before saying Ticket created by rcorbett and provided the url to the ticket as: http://rt.dkp.com:8080/Ticket/Display.html?id=68 I searched for ticket id#68 and there is in fact a new ticket. In the link portal I see: Refers to:(Create) 31: (Ray Corbett) Animation Distributor [open] I am assuming the reminder is a ticket linked to the ticket it refers to? Is that how it works? How do I suppress mail though so that mail is not sent out every time someone sets a reminder indicating a new ticket has been created? [ARC]http://www.arcproductions.com/ Ray Corbett Technology Projects Manager p: 416.682.5200 x5232 | f: 416.682.5209 Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4 www.arcproductions.comhttp://www.arcproductions.com inline: image001.gif -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
[rt-users] Misunderstanding in regards to reminders
My sincere apologies. It seems we misunderstood what reminders could do and what they were actually for. We had thought they could perhaps be used to set a reminder for example that additional information was needed, and were sort of a reminder to a user in regards to a ticket. I believe this was wrong on our part. There are for sending out a reminder that a ticket is due in x number of days for example. That sort of thing. Correct? [ARC]http://www.arcproductions.com/ Ray Corbett Technology Projects Manager p: 416.682.5200 x5232 | f: 416.682.5209 Arc Productions Ltd. | 230 Richmond Street East | Toronto, ON M5A 1P4 www.arcproductions.comhttp://www.arcproductions.com inline: image001.gif -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
