Re: [rt-users] template in new tickets creation
Thanks for advice I found and do: http://requesttracker.8502.n7.nabble.com/Queue-specific-message-box-contents-tt11581.html#a11584 Template apper in describe the issue below like i want . But now when i click create ticket, changes disapper and i have only my template without modification. I test it from user root and i don't think it's permisson problem. Lukas -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
[rt-users] no new tickets for Mail Delivery failures.
Hi All, Is there any way to stop creating new tickets for mail delivery failures when RT creates tickets. Currently if I create a ticket with email account which doesn't exit. The returned mail creates new ticket. Thanks Arun -- www.opensourcer.net -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] no new tickets for Mail Delivery failures.
On Tue, 17 Sep 2013, Arun ragini wrote: Is there any way to stop creating new tickets for mail delivery failures when RT creates tickets. We did this in the MTA (in our case 'exim') and with an extra RT-Queue named 'trash' :-) How to do this exactly, depends on the MTA-Program. Bounces, and by the same method blatant SPAMs too, are redirected from the normal incoming queue to the queue named 'trash' and this extra 'silent' queue never does any 'correspondence' automatically. A few times per day we look into the trash-queue for false positves and throw away all the 'real garbage'. Yours Stucki -- Christoph von Stuckrad * * |nickname |Mail stu...@mi.fu-berlin.de \ Freie Universitaet Berlin |/_*|'stucki' |Tel(Mo.,Mi.):+49 30 838-75 459| Mathematik Informatik EDV |\ *|if online| (Di,Do,Fr):+49 30 77 39 6600| Takustr. 9 / 14195 Berlin * * |on IRCnet|Fax(home): +49 30 77 39 6601/ -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] no new tickets for Mail Delivery failures.
Hi, Please make sure that your configuration contains $OwnerEmail, which is different from your incoming mail gateway address. $OwnerEmail should be the address of person, who administers RT Begards, Rafal From: Arun ragini arunrag...@gmail.com To: RT users rt-users@lists.bestpractical.com Date: 2013-09-17 11:36 Subject:[rt-users] no new tickets for Mail Delivery failures. Sent by:rt-users-boun...@lists.bestpractical.com Hi All, Is there any way to stop creating new tickets for mail delivery failures when RT creates tickets. Currently if I create a ticket with email account which doesn't exit. The returned mail creates new ticket. Thanks Arun -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
[rt-users] RT Exchange 2010 - All mail has stopped
Has anyone gotten RT to work with Exchange 2010? We just did an upgrade here from 2003 to 2010 now both of our RT systems have halted email. I've adjusted the IPs on all the systems my postfix logs show mail is leaving (all of it as www-data@ourmailto:www-data@our domain). Fetchmail is complaining about there not being a certificate available to get the mail. Anyone done an upgrade like this have it successful? Our entire service department is down now and internal IT is down too. The service department is FAR more visible. Stephen Cena QVII MIS/IT Dept 850 Hudson Ave. Rochester, NY. 14620 585-544-0450 x300 s...@qvii.commailto:s...@qvii.com Thank you for helping us help you help us all. --For email related issues, please contact postmas...@qvii.commailto:postmas...@qvii.com -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
[rt-users] [rt-announce] Register for RT Training in NYC, October 8th and 9th
Our third training for 2013 will be held in New York, NY on October 8th and 9th. As we like to keep class sizes relatively intimate, register soon or we may not be able to guarantee you a seat. If you can't make it to this training session, feel free to drop us a line to suggest locations for the future. This training will introduce you to the new features in RT 4.2 as part of a comprehensive overview of RT. Whether you're an old hand at RT or a recent convert, you'll have a good understanding of all of RT's features and functionality by the end of the session. The first day starts off with a tour of RT's web interface and continues with a detailed exploration and explanation of RT's functionality, aimed at non-programmer RT administrators. We'll walk through setting up a common helpdesk configuration, from rights management, constructing workflows and notifications, and the basics of Lifecycles. The second day of training picks up with server-side RT administration and dives into what you need to safely customize and extend RT. We'll cover upgrading and deploying RT, database tuning, advanced Lifecycle configurations, writing tools with RT's API, building an extension, and demonstrate how to extensibly alter the web UI and internal functions. It goes without saying that you'll get the most out of training if you attend both days of the course, but we've designed the material so that you can step out after the first day with a dramatically improved understanding of how to use RT or show up on the second day and get quickly up to speed on how to make RT do your bidding. Each class includes training materials, a continental breakfast, and an afternoon snack (lunch is not provided). If you'd like to pay with Visa, MasterCard or Discover, please visit Best Practical's online store at https://shop.bestpractical.com/#Training. Unfortunately we are unable to accept American Express or PayPal. If you'd prefer to pay with a purchase order, please email us at train...@bestpractical.com. Be sure to include: * If you want to attend both days or a single day * Full names and email addresses of attendees Please also contact us at train...@bestpractical.com for discounted pricing if you are from an academic institution or if you'd like to send more than 3 people. As always, feel free to drop us a line if you have any other questions. Have a great day! The Team at BPS ___ rt-announce mailing list rt-annou...@lists.bestpractical.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] RT as a service
I believe BestPractical offers Request Tracker managed hosting (http://bestpractical.com/services/hosting.html). -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Roy Sent: Tuesday, September 17, 2013 8:50 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] RT as a service Hi, I am just wondering if anyone know of any service provider that offer RT as a service under shared environment or similar. A friend of mine has a very small company , with very low budget and looking for ticketing solution. UK based preferably Roy -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
[rt-users] RT Exchange 2010 - All mail has stopped
Made it one step closer. It turns out the Exchange upgrade not only mangled our address books, it also messed up our No Internet Mail rule. Now for some reason I'm getting: hd-general@localhostmailto:hd-general@localhost Your message wasn't delivered due to a permission or security issue. It may have been rejected by a moderator, the address may only accept e-mail from certain senders, or another restriction may be preventing delivery. I'm looking at the emails from the ticket system I'm not seeing this anywhere in the header. I'm trying to figure out where it thinks this is. Stephen Cena QVII MIS/IT Dept 850 Hudson Ave. Rochester, NY. 14620 585-544-0450 x300 s...@qvii.commailto:s...@qvii.com Thank you for helping us help you help us all. --For email related issues, please contact postmas...@qvii.commailto:postmas...@qvii.com -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] Upgrade question
Quoting Kevin Falcone falc...@bestpractical.com: 4.0.17 was actually added to unstable and testing at the end of August. The Debian packager for RT works quite hard. Ah, I did not know that, though I only run stable in a production environment. 2.) Install RT v4.0.17 on new server. Import configs and database from current 4.0.7 server. Jump to the database schema upgrade part of the upgrade instructions This is what I would do. OK, thanks for the confirmation that that is the way to go (don't worry, I won't hold you accountable for anything that goes wrong! lol) -Alan -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
[rt-users] RT Exchange 2010 - All mail has stopped
It looks like the issue was pure Exchange side. We're still having slight issues, but none of it appears to be directly RT related. I would warn people about integrating it with Exchange 2010 though! Stephen Cena QVII MIS/IT Dept 850 Hudson Ave. Rochester, NY. 14620 585-544-0450 x300 s...@qvii.commailto:s...@qvii.com Thank you for helping us help you help us all. --For email related issues, please contact postmas...@qvii.commailto:postmas...@qvii.com -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
