[rt-users] Group chart by custom field of Queue
Hello, My queues in RT belong to some sort of departament (custom field). How can I get a chart, showing tickets by departament? What i find out, is that charts are made by ticked dependencies, but not the the dependencies of tickets queues. Thank you in advance. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Group-chart-by-custom-field-of-Queue-tp55477.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] Unable to create ticket in RT 4.2
Hi all - Upgraded from 4.0.16 to 4.2 on a test VM. I am unable to create a ticket via the web interface...this is what I'm seeing in rt.log. [6608] [Mon Oct 14 15:11:46 2013] [error]: Can't locate object method DefaultOnCreate via package default (perhaps you forgot to load default?) at /opt/rt4/local/html/Ticket/Create.html line 71. Stack: [/opt/rt4/local/html/Ticket/Create.html:71] [/opt/rt4/share/html/Widgets/TitleBox:56] [/opt/rt4/local/html/Ticket/Create.html:107] [/opt/rt4/share/html/Ticket/autohandler:66] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:680] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:368] [/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:211) -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu
Re: [rt-users] Unable to create ticket in RT 4.2
On Mon, 2013-10-14 at 10:15 -0500, Max McGrath wrote: Hi all - Upgraded from 4.0.16 to 4.2 on a test VM. I am unable to create a ticket via the web interface...this is what I'm seeing in rt.log. [6608] [Mon Oct 14 15:11:46 2013] [error]: Can't locate object method DefaultOnCreate via package default (perhaps you forgot to load default?) at /opt/rt4/local/html/Ticket/Create.html line 71. The above path shows that you have a local override of the entirety of Ticket/Create.html You will need to update it for the changes in RT 4.2. If possible, I suggest re-writing your override as a callback instead, which will simplify future upgrades. - Alex
[rt-users] Iterating through multi select CF descriptions
Running RT 4.0.17.
I have a CF that is a multi-select.
I use the description field to determine whether to fire off certain checks in
a scrip.
What I can't seem to figure out is how to check every one of the chosen item's
description.
If I try this, a slight modification of another case where I iterate through
the chosen values ($INTval-Content):
my $ticket = $self-TicketObj;
my $cfINTvals = $ticket-CustomFieldValues($cfINT);
while ( my $INTval = ($cfINTvals-Next) ) {
if ($INTval-Description eq 'xyz') {
It fails with:
Prepare failed: RT::ObjectCustomFieldValue::Description Unimplemented in
RT::Action::UserDefined.
I used to use this, but it no longer suffices as it only checks the first
chosen field description:
my $value_obj = RT::CustomFieldValue-new( $ticket-CurrentUser
);
$value_obj-LoadByCols(CustomField = $cfid, Name =
$ticket-FirstCustomFieldValue($cfid));
my $desc = $value_obj-Description;
if ($desc eq 'xyz') {
I tried this, a variation of both (chaning FirstCustomFieldValue to
CustomFieldValues and trying to Next them):
my $value_obj = RT::CustomFieldValue-new( $ticket-CurrentUser
);
$value_obj-LoadByCols(CustomField = $cfINT, Name =
$ticket-CustomFieldValues($cfINT));
while ( my $desc = ($value_obj-Next)) {
my $descval = $desc-Description;
if ($descval eq 'xyz') {
But it fails with:
Prepare failed: RT::CustomFieldValue::Next Unimplemented in
RT::Action::UserDefined.
I'm hoping this is something really obvious I'm just not seeing after 2 days of
pulling out my hair...
Thanks in advance for any suggestions.
Brent
Re: [rt-users] Unable to create ticket in RT 4.2
Thanks Alex. It was a local override. I just got rid of it and am using the default Create.html. I can create tickets now. Thanks! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 mmcgr...@carthage.edu On Mon, Oct 14, 2013 at 1:00 PM, Alex Vandiver ale...@bestpractical.comwrote: On Mon, 2013-10-14 at 10:15 -0500, Max McGrath wrote: Hi all - Upgraded from 4.0.16 to 4.2 on a test VM. I am unable to create a ticket via the web interface...this is what I'm seeing in rt.log. [6608] [Mon Oct 14 15:11:46 2013] [error]: Can't locate object method DefaultOnCreate via package default (perhaps you forgot to load default?) at /opt/rt4/local/html/Ticket/Create.html line 71. The above path shows that you have a local override of the entirety of Ticket/Create.html You will need to update it for the changes in RT 4.2. If possible, I suggest re-writing your override as a callback instead, which will simplify future upgrades. - Alex
