Re: [rt-users] CommandByMail plugin installation
Le 06/10/2014 18:00, Kevin Falcone a écrit :
On Mon, Oct 06, 2014 at 10:03:59AM +0200, Olivier Lumineau wrote:
I'm trying to install CommandByMail Plugin and it's not working.
What version of RT?
Sorry for this missing...
It's RT 4.2.5
# make install
Installing /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/
CommandByMail.pm
Installing /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Extension/
CommandByMail/Test.pm
Installing /opt/rt4/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/
Email/Filter/TakeAction.pm
Installing /opt/rt4/local/man/man3/RT::Extension::CommandByMail.3pm
Installing /opt/rt4/local/man/man3/RT::Interface::Email::Filter::TakeAction.3pm
Appending installation info to /opt/rt4/local/plugins/
RT-Extension-CommandByMail/lib/perllocal.pod
Couldn't load RT config file RT_SiteConfig.pm:
Can't locate object method InitPluginPaths via package
RT::Extension::CommandByMail (perhaps you forgot to load
RT::Extension::CommandByMail?) at /opt/rt4/lib/RT.pm line 657.
Compilation failed in require at /opt/rt4/lib/RT/Config.pm line 1078.
make: *** [install] Erreur 255
Are you running this as root, or another user who can read
RT_SiteConfig.pm ?
Yes I'm root
Also, did you already add RT::Extension::CommandByMail to Plugins in
your RT_SiteConfig.pm, before running make install?
Yes but not correctly :-[
I've added it like other plugins :
Plugin('RT::Extension::CommandByMail');
and not :
Set(@Plugins, ( @Plugins, RT::Extension::CommandByMail ));
I have now in my RT_SiteConfig.pm :
#Command by mail plugin
Set(@Plugins, ( @Plugins, RT::Extension::CommandByMail ));
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction));
So, it seems to be right installed now but... Commands by mail are not
recognized.
For example i put this on the first line of a mail ticket :
Status: resolved
I sent it with only text format and nothing appended
I'm sure I'm missing something but I don't know what...
--
Olivier
--
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http://bestpractical.com/training
Re: [rt-users] Problem with HTML tags appearing in correspondence
Hi, Thanks for response. On Mon, Oct 6, 2014 at 9:22 PM, Kevin Falcone falc...@bestpractical.com wrote: On Sat, Oct 04, 2014 at 11:26:27AM +0530, Ajay Kumar wrote: rt4.2.1 with db.Then we are observing that HTML comments/correspondence are not working. You're going to have to explain what not working means. It removes that HTML tags while sending mails. Like I send mail via web following test You may happy to know that RT is now working. Cheers, Ajai following will be sent to user You may happy to know that RT is now working.Cheers,Ajai It seems that it is removing html tag for line change etc. Additionally, why are you upgrading to 4.2.2, the current release is 4.2.8. Because in the release note of 4.2.2,it was mentioned that this release fixes a bug in 4.2.0 and 4.2.1 where failures of the HTML-to-text conversion would silently cause mail to fail to be sent.Therefore I thought it may resolve the issue. I am not able to fix this issue. Looking forward for help pls. -kevin -- RT Training November 4 5 Los Angeles http://bestpractical.com/training -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
[rt-users] How to correctly dump metadata other RT environment?
Hi guys! I'm trying to move all customizations I did in our productive environment to our test environment (on a clean, fresh installation). I do not want to transfer the complete database because I dont need the tickets (and all the other stuff like transactions, etc.). So I thought the right way is to use the rt-dump-metadata program. If I try to import the metadata-file through rt-setup-database into the test-environment I get errors and the configuration is not transferred successfully! Could someone of you give me an explanation, what the definite steps for moving this metadata are? My approach was the following: Export: rt4/sbin/rt-dump-metadata -a -s metadata.xml Import: rt4-devel/sbin/rt-setup-database --action drop rt4-devel/sbin/rt-setup-database --action create,schema rt4-devel/sbin/rt-setup-database --action insert --datafile ../rt4/metadata.xml Did I miss a step? I don't know if I have to do --action acl,coredata first or not. However, I get many different errors. I'm using two completely separated instances of RT 4.2.7 with MySQL 5.5.38 on Debian 7 Would be fine, if someone has some input for me! I will try the recommended steps and get the definite error messages for you afterwards... Greetings, Markus Wildbolz-- RT Training November 4 5 Los Angeles http://bestpractical.com/training
[rt-users] Template compilation error
I'm slightly stumped here. I'm trying to setup a user response survey with a token following the instructions at http://requesttracker.wikia.com/wiki/RemoteControlLimeSurvey2 Now, I know the instructions are written for 3.8. I'm running 4.2.6, but looking at the documentation for the two, it looks like the 3.8 template should still be valid in 4.2.6. I've had no trouble setting up LimeSurvey; I've used it many times in the past with good result. Using the sample code provided, substituting in the correct values for my environment, I'm getting a Couldn't compile template codeblock error when creating the template, followed by the code I've put in, followod by Modification of a read-only value attempted at /usr/local/share/perl5/Log/Dispatch/Output.pm line 39. Stack: [/usr/local/share/perl5/Log/Dispatch/Output.pm:39] [/usr/local/share/perl5/Log/Dispatch.pm:214] [/usr/local/share/perl5/Log/Dispatch.pm:167] [/usr/local/share/perl5/Log/Dispatch.pm:145] [(eval 13358):17] [/opt/rt4/share/html/Admin/Global/Template.html:101] [/opt/rt4/share/html/Admin/autohandler:49] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:682] [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:370] [/opt/rt4/share/html/autohandler:53] The debug logs for RT and Apache show nothing for this, so I'm stumped. -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Template compilation error
On Tue, Oct 07, 2014 at 10:09:32AM -0400, doug downham wrote: looking at the documentation for the two, it looks like the 3.8 template should still be valid in 4.2.6. If I copy and paste that template into a new template in 4.2.8, after resolving the missing module error (presented to me in the UI) I'm given this error: syntax error at template line 64 which is my $url = ; Which looks like a syntax error to me. -kevin pgpEcnE8qHH2n.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] CommandByMail plugin installation
On Tue, Oct 07, 2014 at 11:45:38AM +0200, Olivier Lumineau wrote:
Also, did you already add RT::Extension::CommandByMail to Plugins in
your RT_SiteConfig.pm, before running make install?
Yes but not correctly :-[
I've added it like other plugins :
Plugin('RT::Extension::CommandByMail');
and not :
Set(@Plugins, ( @Plugins, RT::Extension::CommandByMail ));
Plugin('RT::Extension::CommandByMail')
is significantly more correct than your Set(@Plugins) version.
What I asked was if you had added RT::Extension::CommandByMail to your
RT_SiteConfig.pm *before* running make install and getting your error.
I was interested in that installation error and how you got to that state.
For example i put this on the first line of a mail ticket :
Status: resolved
I sent it with only text format and nothing appended
Confirm your Plugin settings in the Sytem Configuration page, turn your
logging to debug and read the logs.
-kevin
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Re: [rt-users] Problem with HTML tags appearing in correspondence
On Tue, Oct 07, 2014 at 03:49:31PM +0530, Ajay Kumar wrote: It removes that HTML tags while sending mails. Like I send mail via web following test You may happy to know that RT is now working. Cheers, Ajai following will be sent to user You may happy to know that RT is now working.Cheers,Ajai It seems that it is removing html tag for line change etc. So, it rewraps things? Without you providing actual emails generated by RT that demonstrate the problem, I'm not sure how to proceed, since your examples don't look like html mail failing to send to me. Because in the release note of 4.2.2,it was mentioned that this release fixes a bug in 4.2.0 and 4.2.1 where failures of the HTML-to-text conversion would silently cause mail to fail to be sent.Therefore I thought it may resolve the issue. Were you seeing mail failing to send or mail wrapped poorly. Your report is unclear. Please try again on the current release of RT. -kevin pgpAX9QSGZQit.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Help - RT4.2.7 Authen::ExternalAuth via, OpenLDAP
On Mon, Oct 06, 2014 at 02:34:40PM -0400, William Clarke wrote: RT 4.2.7 and RT-Authen-ExternalAuth-0.23 0.23 or 0.23_01 the dev release? Your log points to line 491 [29370] [Mon Oct 6 18:20:02 2014] [error]: Couldn't create user wclarke: Could not set user info (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ ExternalAuth.pm:491) But line 491 of 0.23 is blank https://github.com/bestpractical/rt-authen-externalauth/blob/5a3a85c36f2e0abc43a0b0483b6e01e4d390ec54/lib/RT/Authen/ExternalAuth.pm#L491 Line 491 of 0.23_01 has an error message there https://github.com/bestpractical/rt-authen-externalauth/blob/master/lib/RT/Authen/ExternalAuth.pm#L491 So, let's nail down what you're actually running, since you may just have tripped a bug in 0.23_01 if that's what you have installed. BTW - is there a reason you've only configured Auth and not Info? That's probably making it very hard for RT to create the user, since it can't go fetch any info. -kevin pgpbmkhIaOMkT.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Error connect LDAP on Zimbra 7.2
On Mon, Oct 06, 2014 at 01:44:07PM -0500, Julio Cesar Arevalo Blanco wrote:
Plugin('RT::Authen::ExternalAuth');
Set( @Plugins, qw(RT::Authen::ExternalAuth));
This is wrong. All it does is overwrite the first line with the
second line. Delete the second line.
'attr_match_list' = [
'Name',
'EmailAddress',
'ExternalContactInfoId',
'RealName',
# 'Password',
#'displayName',
#'mail',
],
This is going to cause problems. What happens when you have two users
named John Doe? Please review the documentation
https://metacpan.org/pod/RT::Authen::ExternalAuth#attr_match_list
I authenticate correctly with helpd...@version3.co mail account via Web
interface zimbra. so the password is correct email.
Instead of a wireshark dump, please provide the debug logs from RT.
-kevin
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Re: [rt-users] Template compilation error
I swear I thought I had fixed the two nulls that were eaten by the wiki formatting. Thanks for the help, I often just need another set of eyes to look at things. On Tue, Oct 7, 2014 at 10:32 AM, Kevin Falcone falc...@bestpractical.com wrote: On Tue, Oct 07, 2014 at 10:09:32AM -0400, doug downham wrote: looking at the documentation for the two, it looks like the 3.8 template should still be valid in 4.2.6. If I copy and paste that template into a new template in 4.2.8, after resolving the missing module error (presented to me in the UI) I'm given this error: syntax error at template line 64 which is my $url = ; Which looks like a syntax error to me. -kevin -- RT Training November 4 5 Los Angeles http://bestpractical.com/training -- Forget Turing, USENET wouldn't pass a roadside DWI test -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Help - RT4.2.7 Authen::ExternalAuth via, OpenLDAP
Ouch, I apologize I missed that. I was initially using .23 release but then later installed the latest dev .23_01 in hopes all my problems would vanish. Well just reinstalled .23 just now and the logs I'm seeing might be a little more interesting to us all. Oh and it really helps when I add the following as you suggested, I didn't leave that out intentionally Set( $ExternalInfoPriority, [My_LDAP] ); External Auth is working like a charm now so THANK YOU KEVIN! [3298] [Tue Oct 7 15:40:07 2014] [debug]: Attempting to use external auth service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:371) [3298] [Tue Oct 7 15:40:07 2014] [debug]: Calling UserExists with $username (wclarke) and $service (My_LDAP) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:412) [3298] [Tue Oct 7 15:40:07 2014] [debug]: UserExists params: username: wclarke , service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:437) [3298] [Tue Oct 7 15:40:07 2014] [debug]: LDAP Search === Base: dc=simons-rock,dc=edu == Filter: ((objectClass=*)(uid=wclarke)) == Attrs: mail,uid (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467) [3298] [Tue Oct 7 15:40:08 2014] [debug]: RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::Authen::ExternalAuth /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm 860 with: Disabled: , EmailAddress: , Gecos: wclarke, Name: wclarke, Privileged: (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:757) [3298] [Tue Oct 7 15:40:08 2014] [debug]: Attempting to get user info using this external service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:765) [3298] [Tue Oct 7 15:40:08 2014] [debug]: Attempting to use this canonicalization key: Name (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:779) [3298] [Tue Oct 7 15:40:08 2014] [debug]: LDAP Search === Base: dc=simons-rock,dc=edu == Filter: ((objectClass=*)(uid=wclarke)) == Attrs: mail,uid (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:355) [3298] [Tue Oct 7 15:40:08 2014] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: , EmailAddress: wcla...@simons-rock.edu, Gecos: wclarke, Name: wclarke, Privileged: , RealName: (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:843) [3298] [Tue Oct 7 15:40:08 2014] [info]: Autocreated external user wclarke ( 22 ) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:439) [3298] [Tue Oct 7 15:40:08 2014] [debug]: Loading new user ( wclarke ) into current session (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:445) [3298] [Tue Oct 7 15:40:08 2014] [debug]: Password validation required for service - Executing... (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:462) [3298] [Tue Oct 7 15:40:08 2014] [debug]: Trying external auth service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:151) [3298] [Tue Oct 7 15:40:08 2014] [debug]: LDAP Search === Base: dc=simons-rock,dc=edu == Filter: ((uid=wclarke)(objectClass=*)) == Attrs: dn (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:184) [3298] [Tue Oct 7 15:40:08 2014] [debug]: Found LDAP DN: uid=wclarke,ou=People,dc=simons-rock,dc=edu (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:218) [3298] [Tue Oct 7 15:40:08 2014] [info]: RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( My_LDAP ): wclarke (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:299) [3298] [Tue Oct 7 15:40:08 2014] [debug]: LDAP password validation result: 1 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:641) [3298] [Tue Oct 7 15:40:08 2014] [debug]: Password Validation Check Result: 1 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:466) [3298] [Tue Oct 7 15:40:08 2014] [debug]: Authentication successful. Now updating user information and attempting login. (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:486) [3298] [Tue Oct 7 15:40:08 2014] [debug]: UserExists params: username: wclarke , service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:437) [3298] [Tue Oct 7 15:40:08 2014] [debug]: LDAP Search === Base: dc=simons-rock,dc=edu == Filter: ((objectClass=*)(uid=wclarke)) == Attrs: mail,uid (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:467) [3298] [Tue Oct 7 15:40:08 2014] [debug]: UserExists params: username: wclarke , service: My_LDAP
[rt-users] newbie queue managemnet question: bulk actions
Hi, I am still demo-ing RT as a replacement for our aging home-built ticketing system. I currently have RT setup in parallel with our current system. All in-bound messages are copied. One goes to the active system and the copy goes to our RT test. In order to not confuse our user base I have disabled the notification scripts that would auto-send messages back to the requestors. In the last several days we have had a crush of items on a particular subject. So many new tickets have been created that 1) I have created a new RT Queue for that topic; but, 2) the rush to move and address the tickets has not been able to keep up with the load. I'm not sure what the best practice is here. What I want to do is a bulk move of all new tickets in our general queue who's subject matches a pattern to another queue. Is that something best handled as a special perl script? Is that ability inside the TicketSQL language... but I'm not seeing it? Something like an UPDATE operator that lets me change the queue name of tickets that match some other search criteria? Dean karres -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Help - RT4.2.7 Authen::ExternalAuth via, OpenLDAP
On Tue, Oct 07, 2014 at 11:46:57AM -0400, William Clarke wrote: Ouch, I apologize I missed that. I was initially using .23 release but then later installed the latest dev .23_01 in hopes all my problems would vanish. Well just reinstalled .23 just now and the logs I'm seeing might be a little more interesting to us all. Oh and it really helps when I add the following as you suggested, I didn't leave that out intentionally Set( $ExternalInfoPriority, [My_LDAP] ); External Auth is working like a charm now so THANK YOU KEVIN! If you have cycles, would you confirm that 0.23_01 works too now that you've added in the InfoPriority line? It'll help us be more confident eventually releasing that as 0.24. Thanks -kevin pgphTzmraRHSr.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] newbie queue managemnet question: bulk actions
On Tue, Oct 07, 2014 at 04:20:26PM +, Karres, Dean wrote: I’m not sure what the best practice is here. What I want to do is a bulk move of all “new” tickets in our general queue who’s subject matches a pattern to another queue. Is that something best handled as a special perl script? Build a search for Status = 'new' and Subject = 'something' and then click on the Bulk Update link on the search results page. There's an option to change queues there. If you need to do this in an automated fashion, there are other options. -kevin pgpL_V5CJcZWc.pgp Description: PGP signature -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] newbie queue managemnet question: bulk actions
On Tue, Oct 07, 2014 at 04:20:26PM +, Karres, Dean wrote: Hi, I am still demo-ing RT as a replacement for our aging home-built ticketing system. I currently have RT setup in parallel with our current system. All in-bound messages are copied. One goes to the active system and the copy goes to our RT test. In order to not confuse our user base I have disabled the notification scripts that would auto-send messages back to the requestors. In the last several days we have had a crush of items on a particular subject. So many new tickets have been created that 1) I have created a new RT Queue for that topic; but, 2) the rush to move and address the tickets has not been able to keep up with the load. I'm not sure what the best practice is here. What I want to do is a bulk move of all new tickets in our general queue who's subject matches a pattern to another queue. Is that something best handled as a special perl script? Is that ability inside the TicketSQL language... but I'm not seeing it? Something like an UPDATE operator that lets me change the queue name of tickets that match some other search criteria? Dean karres Hi Dean, Do the search to pull up the correct ticket list and then use the Bulk Update to change their queue. Regards, Ken -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] newbie queue managemnet question: bulk actions
Doh! Bad me. I actually did this search and even clicked the Bulk Update link but didn't realize that the bulk options then appeared below the search results. I thought the bulk ops were a no-op for me :) Thanks, this worked like a charm -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Tuesday, October 07, 2014 11:26 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] newbie queue managemnet question: bulk actions On Tue, Oct 07, 2014 at 04:20:26PM +, Karres, Dean wrote: I’m not sure what the best practice is here. What I want to do is a bulk move of all “new” tickets in our general queue who’s subject matches a pattern to another queue. Is that something best handled as a special perl script? Build a search for Status = 'new' and Subject = 'something' and then click on the Bulk Update link on the search results page. There's an option to change queues there. If you need to do this in an automated fashion, there are other options. -kevin -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] newbie queue managemnet question: bulk actions
You can also use the RT-crontool /opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg Put your search Query here --action RT::Action::ChangeQueue --action-arg Queue to change to --transaction last --Verbos Runs very fast and can handle all the tickets versus paging through however many tickets you have. The search query can be built in the web interface when you are the the search tool select advance and then you can copy the query to be used for the RT-Crontool. I use this method to move thousands of tickets when needed. Good luck Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 . 262-783-6261 ext. 2296 bba...@copesan.com www.copesan.com Servicing North America with Local Care -Original Message- From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of k...@rice.edu Sent: Tuesday, October 07, 2014 11:27 AM To: Karres, Dean Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] newbie queue managemnet question: bulk actions On Tue, Oct 07, 2014 at 04:20:26PM +, Karres, Dean wrote: Hi, I am still demo-ing RT as a replacement for our aging home-built ticketing system. I currently have RT setup in parallel with our current system. All in-bound messages are copied. One goes to the active system and the copy goes to our RT test. In order to not confuse our user base I have disabled the notification scripts that would auto-send messages back to the requestors. In the last several days we have had a crush of items on a particular subject. So many new tickets have been created that 1) I have created a new RT Queue for that topic; but, 2) the rush to move and address the tickets has not been able to keep up with the load. I'm not sure what the best practice is here. What I want to do is a bulk move of all new tickets in our general queue who's subject matches a pattern to another queue. Is that something best handled as a special perl script? Is that ability inside the TicketSQL language... but I'm not seeing it? Something like an UPDATE operator that lets me change the queue name of tickets that match some other search criteria? Dean karres Hi Dean, Do the search to pull up the correct ticket list and then use the Bulk Update to change their queue. Regards, Ken -- RT Training November 4 5 Los Angeles http://bestpractical.com/training -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Help - RT4.2.7 Authen::ExternalAuth via, OpenLDAP
Kevin, I just reinstalled .23_01 - Double-checked that it was infact ExternalAuth.pm .23_01 and yes, it is still working. Here are logs from a successful login and thanks again: [3696] [Tue Oct 7 16:33:47 2014] [debug]: Attempting to use external auth service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:424) [3696] [Tue Oct 7 16:33:47 2014] [debug]: Calling UserExists with $username (wclarke) and $service (My_LDAP) (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:465) [3696] [Tue Oct 7 16:33:47 2014] [debug]: UserExists params: username: wclarke , service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:439) [3696] [Tue Oct 7 16:33:47 2014] [debug]: LDAP Search === Base: dc=simons-rock,dc=edu == Filter: ((objectClass=*)(uid=wclarke)) == Attrs: uid,mail (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:469) [3696] [Tue Oct 7 16:33:47 2014] [debug]: Password validation required for service - Executing... (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:517) [3696] [Tue Oct 7 16:33:47 2014] [debug]: Trying external auth service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:153) [3696] [Tue Oct 7 16:33:47 2014] [debug]: LDAP Search === Base: dc=simons-rock,dc=edu == Filter: ((uid=wclarke)(objectClass=*)) == Attrs: dn (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:186) [3696] [Tue Oct 7 16:33:47 2014] [debug]: Found LDAP DN: uid=wclarke,ou=People,dc=simons-rock,dc=edu (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:220) [3696] [Tue Oct 7 16:33:47 2014] [info]: RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( My_LDAP ): wclarke (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:301) [3696] [Tue Oct 7 16:33:47 2014] [debug]: LDAP password validation result: 1 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:696) [3696] [Tue Oct 7 16:33:47 2014] [debug]: Password Validation Check Result: 1 (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:521) [3696] [Tue Oct 7 16:33:47 2014] [debug]: Authentication successful. Now updating user information and attempting login. (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:541) [3696] [Tue Oct 7 16:33:47 2014] [debug]: UserExists params: username: wclarke , service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:439) [3696] [Tue Oct 7 16:33:47 2014] [debug]: LDAP Search === Base: dc=simons-rock,dc=edu == Filter: ((objectClass=*)(uid=wclarke)) == Attrs: uid,mail (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:469) [3696] [Tue Oct 7 16:33:47 2014] [debug]: UserExists params: username: wclarke , service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:439) [3696] [Tue Oct 7 16:33:47 2014] [debug]: LDAP Search === Base: dc=simons-rock,dc=edu == Filter: ((objectClass=*)(uid=wclarke)) == Attrs: uid,mail (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:469) [3696] [Tue Oct 7 16:33:47 2014] [debug]: No d_filter specified for this LDAP service ( My_LDAP ), so considering all users enabled (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:529) [3696] [Tue Oct 7 16:33:47 2014] [debug]: RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::Authen::ExternalAuth /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm 885 with: Name: wclarke (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:792) [3696] [Tue Oct 7 16:33:47 2014] [debug]: Attempting to get user info using this external service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:800) [3696] [Tue Oct 7 16:33:47 2014] [debug]: Attempting to use this canonicalization key: Name (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:809) [3696] [Tue Oct 7 16:33:47 2014] [debug]: LDAP Search === Base: dc=simons-rock,dc=edu == Filter: ((objectClass=*)(uid=wclarke)) == Attrs: uid,mail (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:357) [3696] [Tue Oct 7 16:33:47 2014] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning EmailAddress: wcla...@simons-rock.edu, Name: wclarke, RealName: (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:868) [3696] [Tue Oct 7 16:33:47 2014] [debug]: UPDATED user ( wclarke ) from External Service (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:669) [3696] [Tue Oct 7 16:33:47 2014] [info]: Successful login for wclarke from
Re: [rt-users] Error connect LDAP on Zimbra 7.2
Thanks Kevin , check the items you suggested and now it works perfect. I would like to know how I can configure 2 LDAP servers for authentication ? or you may chain 'base' configuration file RT_SiteConfig . Include two databases ldap example ou = people , dc = example, dc = com ou = people , dc = example, dc = co Saludos... Cordialmente. LogoJulio Cesar Arèvalo Blanco Ingeniero de Infraestructura / Ingenieria 6221190 / 3124654611 · jarev...@version3.co Versión3.0 S.A.S Direccion: Carrera 12 Nº 93-31 Telefono: 6221190 ecoNo me imprimas si no es necesario. Protejamos el medio ambiente -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
[rt-users] RV: Trouble with External Authenticathion
Good morning, I write this email because I installed Request Tracker 4.2.1 succesfully but I have a trouble with external authentication. I investigate about RT::Authen::ExternalAuth plugin homewever when I try to compile RT_SiteConfig.pm throws some errors. I think the reasons about my issues are my RT_SiteConfig. pm params not be correct. We are confused with parameters of RT::Authen::ExternalAuth. If you can explain each param relationated with ExternalAuth or provide an example RT_SiteConfig.pm. Thanks Jonathan Vindas Abarca Grupo Agroindustrial Numar Programador AX Tel: 2284 - 1489 -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] RV: Trouble with External Authenticathion
Jonathan, Have you reviewed the README file? It provides some examples for configuring RT_SiteConfig.pm. I just recently got my External Auth up and running this morning with some assistance from this group so I'm trying to pay it forward: ). Maybe this will help: http://search.cpan.org/dist/RT-Authen-ExternalAuth/ but if not I imagine sending rt-users@lists.bestpractical.com your External Auth settings from RT_SiteConfig.pm along with error logs set to DEBUG would be quite useful. Thanks, William Clarke ITS System Administrator Bard College at Simon's Rock On 10/7/2014 1:39 PM, Jonathan Vindas wrote: Good morning, I write this email because I installed Request Tracker 4.2.1 succesfully but I have a trouble with external authentication. I investigate about RT::Authen::ExternalAuth plugin homewever when I try to compile RT_SiteConfig.pm throws some errors. I think the reasons about my issues are my RT_SiteConfig. pm params not be correct. We are confused with parameters of RT::Authen::ExternalAuth. If you can explain each param relationated with ExternalAuth or provide an example RT_SiteConfig.pm. Thanks Descripción: firmaCorreoGANSA Jonathan Vindas Abarca Grupo Agroindustrial Numar Programador AX Tel: 2284 - 1489 -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
[rt-users] connect Multiple Servers LDAP
Thanks Kevin , check the items you suggested and now it works perfect. I would like to know how I can configure 2 LDAP servers for authentication ? or you may chain 'base' configuration file RT_SiteConfig . Include two databases ldap example 'base' == 'ou = people , dc = example, dc = com , ou = people , dc = example, dc = co ' Saludos... Cordialmente. LogoJulio Cesar Arèvalo Blanco Ingeniero de Infraestructura / Ingenieria 6221190 / 3124654611 · jarev...@version3.co Versión3.0 S.A.S Direccion: Carrera 12 Nº 93-31 Telefono: 6221190 ecoNo me imprimas si no es necesario. Protejamos el medio ambiente -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
