Re: [rt-users] Multiple Custom Fields menu items to split up custom fields
This looks almost like what I want, but it looks like it's a global change. I'm looking to only do this for tickets in a specified queue. Can Custom Field Groupings do that? On Mon, Nov 17, 2014 at 12:02 PM, Kevin Falcone wrote: > On Mon, Nov 17, 2014 at 11:26:58AM -0500, Chris Hall wrote: > > Is there a way to make multiple menu items for custom fields, and then > split my > > custom fields into those separate menu items? > > > > For example: A queue I'm working on will have around 30 custom fields. > They are > > topical, so they'd like to break it up into groups of about 4 or 5 with > a title > > on each. So in my mind instead of the red bar that says "Custom Fields" > on the > > ticket, there'd be like.. 4 or 5 of them with 4 or 5 custom fields under > each > > menu item when making a ticket. > > You've just described Custom Field Groupings, a new option in the 4.2 > series. > > http://bestpractical.com/docs/rt/latest/RT_Config.html#CustomFieldGroupings > > http://blog.bestpractical.com/2013/10/whats-new-in-42-grouping-custom-fields.html > > -kevin >
Re: [rt-users] Multiple Custom Fields menu items to split up custom fields
On Mon, Nov 17, 2014 at 11:26:58AM -0500, Chris Hall wrote: > Is there a way to make multiple menu items for custom fields, and then split > my > custom fields into those separate menu items? > > For example: A queue I'm working on will have around 30 custom fields. They > are > topical, so they'd like to break it up into groups of about 4 or 5 with a > title > on each. So in my mind instead of the red bar that says "Custom Fields" on the > ticket, there'd be like.. 4 or 5 of them with 4 or 5 custom fields under each > menu item when making a ticket. You've just described Custom Field Groupings, a new option in the 4.2 series. http://bestpractical.com/docs/rt/latest/RT_Config.html#CustomFieldGroupings http://blog.bestpractical.com/2013/10/whats-new-in-42-grouping-custom-fields.html -kevin pgptH1q7Da_gv.pgp Description: PGP signature
Re: [rt-users] Due date does not change when back from stalled with a reply
On Fri, Nov 14, 2014 at 2:10 PM, Asif Iqbal wrote:
> Hi All
>
> I am not able to reset the due date with following definition
>
> Set(%ServiceAgreements,
> Default => '7d',
> QueueDefault => {
> 'Circuits' => '10d',
> 'Handover' => '2h',
> },
> Levels => {
> '10d' => {
> BusinessHours => 'work',
> Resolve => { BusinessMinutes => 60*12*10, IgnoreOnStatuses
> => ['stalled'] },
> },
> '2h' => {
> BusinessHours => 'work',
> Resolve => { BusinessMinutes => 60*2 },
> },
> },
> );
>
>
> Ticket due date for 'Circuits' queue changes to unset when changed to
> 'stalled'.
>
> But when a reply opens the ticket, the Due date goes back to original
> instead of reset
>
> Any idea what I am doing wrong?
>
>
>
I still like some suggestions on this. Any hint is appreciated.
> --
> Asif Iqbal
> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
> A: Because it messes up the order in which people normally read text.
> Q: Why is top-posting such a bad thing?
>
>
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
[rt-users] Multiple Custom Fields menu items to split up custom fields
Is there a way to make multiple menu items for custom fields, and then split my custom fields into those separate menu items? For example: A queue I'm working on will have around 30 custom fields. They are topical, so they'd like to break it up into groups of about 4 or 5 with a title on each. So in my mind instead of the red bar that says "Custom Fields" on the ticket, there'd be like.. 4 or 5 of them with 4 or 5 custom fields under each menu item when making a ticket. Is this possible?
