Re: [rt-users] RT customize SendEmail.pm
Hi! - Ursprüngliche Mail - Von: k...@rice.edu on message details. I do not understand what you mean by: if the mail is originated by the RT, we will reroute the mail to the mailadresses of the queue members. This gives you simple way to send mail from queue_a to all members of queue_b What are members of queue_b? Would you please explain this a little bit further. We have several queues (about 20) and each queue has a set of people which work in this queue. (which means they have the right to resolve tickets) What I do is I create for each queue a list of persons and their email adresses which work in the queue. A typical workflow is that in one queue a ticket is created and the requestor is not a single person but a different queue. If there is a reply to the ticket a mail is send to the queue. The procmail filter now don't start the rt-mailgate but sends the mail to list which I created before. regards! Sven
Re: [rt-users] RT customize SendEmail.pm
On Fri, Jan 30, 2015 at 11:01:36AM +0100, Sternberger, Sven wrote: Hello! - Ursprüngliche Mail - Von: k...@rice.edu That sounds like a really, really bad idea. This is a great way to start a mail loop, having a program Email itself. Why are you trying to do this? all emails to RT will be filtered with procmail, if the mail is originated by the RT, we will reroute the mail to the mailadresses of the queue members. This gives you simple way to send mail from queue_a to all members of queue_b regards! Sven Hi Sven, I must have missed your previous Email. I understand your use of procmail on the inbound path to RT in order to deliver to the appropriate queues based on message details. I do not understand what you mean by: if the mail is originated by the RT, we will reroute the mail to the mailadresses of the queue members. This gives you simple way to send mail from queue_a to all members of queue_b What are members of queue_b? Would you please explain this a little bit further. Regards, Ken
Re: [rt-users] RT customize SendEmail.pm
Hello! - Ursprüngliche Mail - Von: k...@rice.edu That sounds like a really, really bad idea. This is a great way to start a mail loop, having a program Email itself. Why are you trying to do this? all emails to RT will be filtered with procmail, if the mail is originated by the RT, we will reroute the mail to the mailadresses of the queue members. This gives you simple way to send mail from queue_a to all members of queue_b regards! Sven
Re: [rt-users] Retrieving information from RT-database
Hi! a simple way is to use the commandline interface /opt/rt4/bin/rt ls -t user - gives you a list of all user /opt/rt4/bin/rt show user/123456 - gives you all information about user with the id 123456 the interface utilize the rest interface, which is much easier to use than the perl api (IMHO) regards sven - Ursprüngliche Mail - Von: Luca Mazzaferro luca.mazzafe...@rzg.mpg.de An: rt-users@lists.bestpractical.com Gesendet: Donnerstag, 29. Januar 2015 10:14:08 Betreff: [rt-users] Retrieving information from RT-database Dear Users, I'm writing a pieces of code in Perl to retrieve information directly from the RT internal database. I would like to know if there are some API provided by RT to interact with the database, for example retrieve the list of users and so on. I need this informations out of the web interface. Thank you. Cheers, Luca M.
Re: [rt-users] Cancel Resolve transaction based on custom fields
On 01/29/2015 11:52 PM, Kevin Falcone wrote: On Thu, Jan 29, 2015 at 03:04:55PM -0500, Alex Vandiver wrote: On Wed, 28 Jan 2015 14:27:22 +0100 Jasper Olbrich jasper.olbr...@students.uni-marburg.de wrote: Is it possible to suppress the status change from open to resolved with a scrip or to include the scrip-induced status change in the result box? Unfortunately, neither of these is possible in stock RT. Scrips can only run _after_ a chance has happened, and thus have no chance of preventing it. They also cannot currently push their results to the user. If you merely need has a value rather than has a specific value you may want https://metacpan.org/release/RT-Extension-MandatoryOnTransition I need has a value iff another CF has a special value. Thanks for the hint, I'll have a look at this extension. -- Jasper Olbrich
Re: [rt-users] XLS report failure
Le 29/01/2015 22:01, Boris Epstein a écrit : Thanks for your help Alex! Do you know if there are any DB changes involved? no, this extension just format standard RT search results, it doesn't change anything on DB side. -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com
[rt-users] Change queue only
Is there a way to only change queue but not see it in summary? Example: User have rights only to this queues that was assigned to, lets say A, B, C. Sometimes ticket arrives that should be in queue D or E, but is registered in A or B or C. To not confuse user ideal solution will be that user in QuickSearch and 10 tickets without owner still can see only queue A,B or C, but in tickets details in thise queues can choose from dropdown menu also queue D or E as well as A,B or C. Is this achivable? RT is 4.0.10.
[rt-users] custom Template on Create Autoreply to Requestor for spicified queue
Hello, by default there is a global scrip called on create autoreply to requestor which uses one defined template. I would like to use a different template for one special queue. How can I do this? Mit freundlichen Grüßen, Best regards, Bernhard Eierschmalz IT Tel. +49 8223 4002-39 Fax +49 8223 4002-1239 Mobil: +49 151 22308260 bernhard.eierschm...@scheppach.commailto:bernhard.eierschm...@scheppach.com b...@scheppach.com [Logo]http://www.scheppach.comscheppach Fabrikation von Holzbearbeitungmaschinen GmbH Günzburger Str. 69 | D-89335 Ichenhausen Tel.: +49 8223 4002-0 | Fax: +49 8223 4002-20 E-Mail: i...@scheppach.com | www.scheppach.com [facebook]https://www.facebook.com/scheppach.group[xing] https://www.xing.com/companies/scheppachgroup [LinkedIn] http://www.linkedin.com/company/scheppach-group[twitter] https://twitter.com/ScheppachGroup Geschäftsführer / Managing Director: Ernst Pfaff, Stephan W. Müller Registergericht Memmingen HRB 11800 Diese Nachricht enthält vertrauliche und ggf. rechtlich geschützte Informationen. Falls Sie nicht der beabsichtigte Empfänger sind, benachrichtigen Sie bitte den Absender und löschen Sie diese Nachricht umgehend aus Ihrem System. Das unerlaubte Kopieren, die Offenlegung sowie die Weitergabe dieser E-Mail sind nicht gestattet. This email may contain trade secrets or otherwise confidential information. If you have received this email in error, please inform the sender immediately and destroy the original transmittal. Any unauthorized copying, disclosure or distribution is not permitted. [Scheppach Aktion]http://aktion.scheppach.com
Re: [rt-users] custom Template on Create Autoreply to Requestor for spicified queue
Create a queue-specific template with the same name as referenced by the scrip. The scrip will then use the queue's template when dealing with that queue. On 30 Jan 2015 9:57 pm, Eierschmalz, Bernhard bernhard.eierschm...@scheppach.com wrote: Hello, by default there is a global scrip called „on create autoreply to requestor” which uses one defined template. I would like to use a different template for one special queue. How can I do this? Mit freundlichen Grüßen, Best regards, *Bernhard Eierschmalz* IT Tel. +49 8223 4002-39 Fax +49 8223 4002-1239 Mobil: +49 151 22308260 bernhard.eierschm...@scheppach.com b...@scheppach.com -- [image: Logo] http://www.scheppach.com scheppach Fabrikation von Holzbearbeitungmaschinen GmbH Günzburger Str. 69 | D-89335 Ichenhausen Tel.: +49 8223 4002-0 | Fax: +49 8223 4002-20 E-Mail: i...@scheppach.com | www.scheppach.com [image: facebook] https://www.facebook.com/scheppach.group [image: xing] https://www.xing.com/companies/scheppachgroup [image: LinkedIn] http://www.linkedin.com/company/scheppach-group [image: twitter] https://twitter.com/ScheppachGroup Geschäftsführer / Managing Director: Ernst Pfaff, Stephan W. Müller Registergericht Memmingen HRB 11800 Diese Nachricht enthält vertrauliche und ggf. rechtlich geschützte Informationen. Falls Sie nicht der beabsichtigte Empfänger sind, benachrichtigen Sie bitte den Absender und löschen Sie diese Nachricht umgehend aus Ihrem System. Das unerlaubte Kopieren, die Offenlegung sowie die Weitergabe dieser E-Mail sind nicht gestattet. This email may contain trade secrets or otherwise confidential information. If you have received this email in error, please inform the sender immediately and destroy the original transmittal. Any unauthorized copying, disclosure or distribution is not permitted. [image: Scheppach Aktion] http://aktion.scheppach.com
