from:"Ian Rowland"

[rt-users] Deploying RT in Multilanguage

2010-12-14 Thread Ian Rowland

Hi folks

I have googled and cannot find how to deploy RT in both French and English -
any pointers? Am I just being dumb?

Ian

Re: [rt-users] Basic question

2010-09-09 Thread Ian Rowland

Just restart Apache: service httpd restart

On 2010/09/09 3:28 PM, "John McDonald"  wrote:

> Hi all,
>  
> I¹m just getting started with learning RT, and I¹d like to test some basic
> changes that require me to modify params in RT_SiteConfig.pm. My question is
> what command do I need to run after modifying RT_SiteConfig.pm to activate
> those changes? Do I just run perl RT_SiteConfig.pm¹ to build it?
>  
> I spent several hours looking through the various docs an wikis and I couldn¹t
> find anything that talks about RT_SiteConfig.pm other than the params you can
> change.
>  
> Thanx.
>  
> John
> 
> 
> 
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!

Ian Rowland

Aptus IT
Business Address  Aptus House, 53 Autumn Rd, Rivonia, Sandton, 2128
Telephone  +27 11 797 8000
Fax  +27 11 797 8004
Mobile  +27 82 738 8989
Skype: +27 11 083 7426
E-mail  rowl...@aptus.ws
Web  www.aptus.ws <http://www.aptus.ws/>

Confidentiality Notice:
The above message and all attachments may contain privileged and
confidential information intended only for the person or entity to which it
is addressed. Any review, retransmission, dissemination, copy or other use
of, or taking of any action in reliance upon this information by persons or
entities other than the intended recipient is prohibited. If you received
this message in error, please notify the sender immediately by e-mail,
facsimile or telephone and thereafter delete the material from your
computer. Any views expressed in this message are those of the individual
sender, except where the sender specifically states them to be the view of
the entity transmitting the message.  Aptus hereby distances itself from,
and accepts no liability in respect of, the unauthorised use of its e-mail
facility or the sending of e-mail communications for other than strictly
business purposes.

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!

[rt-users] Report on time worked per user

2010-09-02 Thread Ian Rowland

Hi folks

I'd like to pull a report on time worked per user on a ticket, at present I
am pulling a report on resolved, then go into each ticket to see how much
time was spent per user on a ticket.

Is there a way to report on time spent per user on a ticket?

Example:

Ticket ID   Subject Total Time SpentTime User A Time User B etc
2223 Ian cannot print   30  15 15 etc



RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!

Re: [rt-users] Exchange 2007 setup with RT3

2009-01-07 Thread Ian Rowland

Just a note - I found out the hard way that if you use distribution groups they 
are by default internal only - you have to set the group/list in Exchange 2007 
to accept external mails for them.

From: rt-users-boun...@lists.bestpractical.com 
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Helmuth Ramirez
Sent: 07 January 2009 04:30 PM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

I'm not sure what your requirements are, but here is what we did.  I tried to 
keep it as simple and as "if I get hit by a milk truck tomorrow someone will 
need to work on this" troubleshooting friendly as possible :)

We have AD accounts created with the e-mail addresses we give to our users, 
supportem...@ourdomain.com, we then have a 
corresponding Contact object which is the RT server e-mail address so 
rtsupportem...@rtserver.ourdomain.com.
   The AD account supportem...@ourdomain.com 
is configured to forward all messages to its respective Contact object.  The 
Reply address within RT is configured as the AD account e-mail address so all 
communications go through the AD account.  Mail server for RT uses Exchange as 
smarthost to relay all traffic.

We're running 2003, but the same should work for all flavors of Exchange.

Helmuth

From: rt-users-boun...@lists.bestpractical.com 
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Tuesday, January 06, 2009 7:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Exchange 2007 setup with RT3

Hello All,

I have seen a lot of detailed posts in regards to setup with 
Exchange Server 2003, but the steps don't seem to apply to 2007. I have RT 
setup with my aliases and queues, and now its time to get the Exchange setup 
working properly. I have created a new send connector that uses a "smart host" 
setup with the ip address of my RT machine, but I don't really know how to make 
exchange only use that connector when mail is coming from or going to 
clientsupp...@domain.com. As I have it setup 
now with 2 different connectors, much of my usual mail is being bounced back, 
since its being sent to the RT machine and it is only setup with the 
clientsupport email address.  I was hoping that someone had some EX07 
experience and could help me along my path !

Thanks in advance for any help/tips/advice I can get !!<>___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Shredder cannot shred ticket with many attachments

2009-01-07 Thread Ian Rowland

I ran it with nagios disabled and same error:

Couldn't wipeout object: no connection to syslog available - /dev/log is not a 
socket at /usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch/Syslog.pm line 71 
Stack: [/usr/lib/perl5/5.10.0/Carp.pm:44] 
[/usr/lib/perl5/5.10.0/i386-linux-thread-multi/Sys/Syslog.pm:510] 
[/usr/lib/perl5/5.10.0/i386-linux-thread-multi/Sys/Syslog.pm:389] 
[/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch/Syslog.pm:71] 
[/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch/Output.pm:39] 
[/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch.pm:147] 
[/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch.pm:95] 
[/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch.pm:70] 
[/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch.pm:22] 
[/opt/rt3/bin/../lib/RT/Shredder/Record.pm:236] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:595] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:591] 
[/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:592] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:591] 
[/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:592] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:591] 
[/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:592] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:591] 
[/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:592] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:591] 
[/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:592] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:551] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:540] 
[/opt/rt3/share/html/Admin/Tools/Shredder/index.html:158] 
[/opt/rt3/share/html/Admin/Tools/Shredder/autohandler:59] 
[/opt/rt3/share/html/Admin/autohandler:49] [/opt/rt3/share/html/autohandler:311]

From: rt-users-boun...@lists.bestpractical.com 
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ian Rowland
Sent: 07 January 2009 11:57 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Shredder cannot shred ticket with many attachments

Hi everyone, first time post to the list but I have been following it for 2 
years now - thanks for all the great advice.

I had a mail loop on my system during December. Someone emailed a corrupt 
attachment in, rt would send a response to watchers and my exchange server on 
the LAN NDR'd the message back to RT (corrupt attachment), RT in turn then sent 
out a mail to the watchers and this caused an eternal NDR/Response loop. I 
think I have in excess of 100,000 responses in the ticket

We were on 3.8.1 and now running 3.8.2rc1

In firefox I get the following timeout after a few hours:

Couldn't wipeout object: no connection to syslog available - /dev/log is not a 
socket at /usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch/Syslog.pm line 71 
Stack: [/usr/lib/perl5/5.10.0/Carp.pm:44] 
[/usr/lib/perl5/5.10.0/i386-linux-thread-multi/Sys/Syslog.pm:510] 
[/usr/lib/perl5/5.10.0/i386-linux-thread-multi/Sys/Syslog.pm:389] 
[/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch/Syslog.pm:71] 
[/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch/Output.pm:39] 
[/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch.pm:147] 
[/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch.pm:95] 
[/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch.pm:70] 
[/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch.pm:22] 
[/opt/rt3/bin/../lib/RT/Shredder/Record.pm:236] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:595] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:591] 
[/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:592] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:591] 
[/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:592] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:591] 
[/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:592] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:591] 
[/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:592] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:591] 
[/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:592] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:551] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:540] 
[/opt/rt3/share/html/Admin/Tools/Shredder/index.html:158] 
[/opt/rt3/share/html/Admin/Tools/Shredder/autohandler:59] 
[/opt/rt3/share/html/Admin/autohandler:49] [/opt/rt3/share/html/autohandler:311]

Tail -f /var/log/messages:

Jan  7 11:00:35 rt kernel: imklog 3.20.2, log source = /proc/kmsg started.
Jan  7 11:00:35 rt rsyslogd: [origin software="rsyslogd" swVersion="3.20.2" 
x-pid="1622" x-info="http://www.rsyslog.com";] restart
Jan  7 12:00:20 rt kernel: Kernel logging (proc) stopped.
Jan  7 12:00:21 rt kernel: imklog 3.20.2, log source = /proc/kmsg started.
Jan  7 12:00:21 rt rsyslogd: [origin software="rsyslogd" swVersion="3.20.2" 
x-pid=&q

[rt-users] Shredder cannot shred ticket with many attachments

2009-01-07 Thread Ian Rowland

Hi everyone, first time post to the list but I have been following it for 2 
years now - thanks for all the great advice.

I had a mail loop on my system during December. Someone emailed a corrupt 
attachment in, rt would send a response to watchers and my exchange server on 
the LAN NDR'd the message back to RT (corrupt attachment), RT in turn then sent 
out a mail to the watchers and this caused an eternal NDR/Response loop. I 
think I have in excess of 100,000 responses in the ticket

We were on 3.8.1 and now running 3.8.2rc1

In firefox I get the following timeout after a few hours:

Couldn't wipeout object: no connection to syslog available - /dev/log is not a 
socket at /usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch/Syslog.pm line 71 
Stack: [/usr/lib/perl5/5.10.0/Carp.pm:44] 
[/usr/lib/perl5/5.10.0/i386-linux-thread-multi/Sys/Syslog.pm:510] 
[/usr/lib/perl5/5.10.0/i386-linux-thread-multi/Sys/Syslog.pm:389] 
[/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch/Syslog.pm:71] 
[/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch/Output.pm:39] 
[/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch.pm:147] 
[/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch.pm:95] 
[/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch.pm:70] 
[/usr/local/lib/perl5/site_perl/5.10.0/Log/Dispatch.pm:22] 
[/opt/rt3/bin/../lib/RT/Shredder/Record.pm:236] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:595] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:591] 
[/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:592] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:591] 
[/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:592] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:591] 
[/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:592] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:591] 
[/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:592] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:591] 
[/opt/rt3/bin/../lib/RT/Shredder/Dependencies.pm:146] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:592] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:551] 
[/opt/rt3/bin/../lib/RT/Shredder.pm:540] 
[/opt/rt3/share/html/Admin/Tools/Shredder/index.html:158] 
[/opt/rt3/share/html/Admin/Tools/Shredder/autohandler:59] 
[/opt/rt3/share/html/Admin/autohandler:49] [/opt/rt3/share/html/autohandler:311]

Tail -f /var/log/messages:

Jan  7 11:00:35 rt kernel: imklog 3.20.2, log source = /proc/kmsg started.
Jan  7 11:00:35 rt rsyslogd: [origin software="rsyslogd" swVersion="3.20.2" 
x-pid="1622" x-info="http://www.rsyslog.com";] restart
Jan  7 12:00:20 rt kernel: Kernel logging (proc) stopped.
Jan  7 12:00:21 rt kernel: imklog 3.20.2, log source = /proc/kmsg started.
Jan  7 12:00:21 rt rsyslogd: [origin software="rsyslogd" swVersion="3.20.2" 
x-pid="1622" x-info="http://www.rsyslog.com";] restart

I am also running Nagios on the box, will stop the service and try the shred 
again.

Any pointers will be appreciated

Ian<>___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Duplicate the Update button

2008-06-04 Thread Ian Rowland

I have the same problem! Have not found a solution yet though. My users also 
commented that they would like to return to RT at a glance after resolve and 
not to view the ticket.

-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kenneth Crocker
Sent: 04 June 2008 22:45
To: rt Users
Subject: [rt-users] Duplicate the Update button

To all RT Users,

I've gotten a lot fo complaints from my users about having to scroll
down to the bottom of the page to "Update" or "Save" changes. Has anyone
had this complaint before and has anyone come up with a way to have a
second viable "Update/Save" buttom at the top of the page? Thanks in
advance.

Kenn
LBNL

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]

Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com

[rt-users] Deploying RT in Multilanguage

Re: [rt-users] Basic question

[rt-users] Report on time worked per user

Re: [rt-users] Exchange 2007 setup with RT3

Re: [rt-users] Shredder cannot shred ticket with many attachments

[rt-users] Shredder cannot shred ticket with many attachments

Re: [rt-users] Duplicate the Update button

7 matches

Site Navigation

Mail list logo

Footer information