Hi folks I'd like to pull a report on time worked per user on a ticket, at present I am pulling a report on resolved, then go into each ticket to see how much time was spent per user on a ticket.
Is there a way to report on time spent per user on a ticket? Example: Ticket ID Subject Total Time Spent Time User A Time User B etc 2223 Ian cannot print 30 15 15 etc RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
