[rt-users] correspondence emails not being sent
I have a problem with email from a certain queue not getting sent. a users corresponding to the ticket should accordingto global scripts have a message sent to all cc's and admincc's, but alas this just isnt so. ive tried sendmail, and sendmailpipe mailertypes to resolve this issue, but it appears to be isolated to this one queue. nimb...@sdf.lonestar.org SDF Public Access UNIX System - http://sdf.lonestar.org ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] correspondence emails not being sent
there are no queue specific templates for this queue, only globals On Mon, 1 Mar 2010, Kenneth Marshall wrote: Date: Mon, 1 Mar 2010 07:47:41 -0600 From: Kenneth Marshall k...@rice.edu To: John Roman nimb...@sdf.lonestar.org Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] correspondence emails not being sent Have you check the queue specific templates? Maybe you are having the default responsed overridden with an empty/no response. Ken On Mon, Mar 01, 2010 at 01:32:40PM +, John Roman wrote: I have a problem with email from a certain queue not getting sent. a users corresponding to the ticket should accordingto global scripts have a message sent to all cc's and admincc's, but alas this just isnt so. ive tried sendmail, and sendmailpipe mailertypes to resolve this issue, but it appears to be isolated to this one queue. nimb...@sdf.lonestar.org SDF Public Access UNIX System - http://sdf.lonestar.org ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com nimb...@sdf.lonestar.org SDF Public Access UNIX System - http://sdf.lonestar.org ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] bulk rights change for users?
Greetings, is it possible to apply a bulk rights change to every RT users, or a set of users accounts such that the let user be granted rights option is removed? Thank you nimb...@sdf.lonestar.org SDF Public Access UNIX System - http://sdf.lonestar.org ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] one time CC and BCC do not send
Greetings, users added in one time BCC and CC do not receive email. do these fields have to be email addresses that exist in the realm of RT? or can they be arbitrary? how should i go about providing some more debug information to trace down where this problem is coming from? im using sendmailpipe to deliver email. nimb...@sdf.lonestar.org SDF Public Access UNIX System - http://sdf.lonestar.org ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] one time CC and BCC do not send
that fixed it. thank you. On Wed, 4 Nov 2009, Ken Crocker wrote: Date: Wed, 04 Nov 2009 09:33:21 -0800 From: Ken Crocker kfcroc...@lbl.gov To: John Roman nimb...@sdf.lonestar.org Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] one time CC and BCC do not send John, Do you have a scrip for Notify Others for that Queue? Kenn LBNL On 11/4/2009 5:07 AM, John Roman wrote: Greetings, users added in one time BCC and CC do not receive email. do these fields have to be email addresses that exist in the realm of RT? or can they be arbitrary? how should i go about providing some more debug information to trace down where this problem is coming from? im using sendmailpipe to deliver email. nimb...@sdf.lonestar.org SDF Public Access UNIX System - http://sdf.lonestar.org ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com nimb...@sdf.lonestar.org SDF Public Access UNIX System - http://sdf.lonestar.org ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.1 merged tickets slow
lars, good idea. MySQL query logs show im pulling alot of info from various different tickets (of course, lusers love to merge.) curious if caching might help the situation, as precaching and output buffer adjustments to fcgid are now causing page render's to be lightning fast. anyone - Original Message - From: Lars Kellogg-Stedman [EMAIL PROTECTED] Date: Thursday, November 6, 2008 16:05 Subject: Re: [rt-users] RT 3.8.1 merged tickets slow To: JOHN ROMAN [EMAIL PROTECTED] any suggestions? How many tickets are in your database? Watch your MySQL query log to see what queries this request is generating. See if running the same queries by hand (via mysqlclient)takes just as long. This should at least help differentiate database slowness from something else. It's not a solution, but it may suggest where to focus your efforts. -- Lars Kellogg-Stedman [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.1 merged tickets slow
congratulations Thomas, this was the problem! RT is humming along nicely now. ill add this under performance tips in the wiki :) John Roman Lexmark Intl. - Original Message - From: Knaupp, Thomas [EMAIL PROTECTED] Date: Friday, November 7, 2008 7:36 Subject: Re: [rt-users] RT 3.8.1 merged tickets slow To: 'JOHN ROMAN' [EMAIL PROTECTED], rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Hi John, im using RT 3.8.1, and have googled this issue extensively to no avail. RT 3.8.1 migrated from 3.4.5 mysql 5 upgraded from mysql4 with both the RT updates as well as the UPDATE.mysql schema updates applied apache 2.x loading a merged ticket takes on the order of 1-2 minutes in some cases. often times fetching a merged ticket results in an apache timeout while waiting on the script. Maybe it's this: RT tries to write hundreds of messages to syslog when opening merged tickets ... Try to decrease that using Set($LogToSyslog , 'info'); in RT_SiteConfig.pm -- See http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=498692 Regards, Tom -- Schwarz Computer Systeme GmbH Altenhofweg 2a 92318 Neumarkt http://www.schwarz.de ___ Geschaeftsfuehrer: Manfred Schwarz Sitz der Gesellschaft: Neumarkt i.d.Opf. Registergericht: AG Nuernberg, HRB 11908 ___ Diese eMail enthaelt moeglicherweise vertrauliche und/oder rechtlich geschuetzte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese eMail irrtuemlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese eMail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser Mail ist nicht gestattet. This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the material in this email is strictly forbidden. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT 3.8.1 merged tickets slow
im using RT 3.8.1, and have googled this issue extensively to no avail. specs: RT 3.8.1 migrated from 3.4.5 mysql 5 upgraded from mysql4 with both the RT updates as well as the UPDATE.mysql schema updates applied apache 2.x loading a merged ticket takes on the order of 1-2 minutes in some cases. often times fetching a merged ticket results in an apache timeout while waiting on the script. any suggestions? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT requiring login for every click
there are some DB maintenance scripts you need to run. read the install README file. this happened to me, too :) - Original Message - From: Marco Avvisano [EMAIL PROTECTED] Date: Thursday, August 28, 2008 6:16 Subject: Re: [rt-users] RT requiring login for every click To: Ruslan Zakirov [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com I have the same problem but not for every click RT 3.8.1 Mysql 4.1.22 OS: Linux 2.4.21-37.ELsmp any suggestions thanks Marco - Original Message - From: Ruslan Zakirov [EMAIL PROTECTED] To: Mark Hazen [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Sent: Wednesday, August 06, 2008 10:34 PM Subject: Re: [rt-users] RT requiring login for every click I saw your followups on this issue, but I want to comment this. Yes, these fixes I was talking about have been integrated into 3.8.0 and as well several fixes would be in 3.8.1 (3.8.1rc1 is available at this moment for download from our server). Affects: RT on mysql 4.1 and newer with utf8 as default DB charset WHEN RT's DB was created, changing mysql options would not help much Symptoms: constant login requests on every action Check: change session handler to Apache::Session::File, if problem goes away then it's this issue. Otherwise issue is different and needs more investigation. In this case (according to Mark's further comments) situation is different. Hope this would help isolate different problems in future. On Tue, Aug 5, 2008 at 5:24 AM, Mark Hazen [EMAIL PROTECTED] wrote: Hiya folks, I saw this mentioned on the list a couple months back, but under Gentoo, and while the issue was related to the MySQL language configuration, there was a note from [EMAIL PROTECTED] stating that this was an issue related the default charset setting for MySQL (under Gentoo, though) which had been addressed for the next release (under 3.6, so it'd be incorporated into 3.8 I'm guessing). When a user (admin user in this case) logs in, they get the home page, but any subsequent clicks bring the login page up again. The system and Apache logs don't reveal any errors, just a successful login message when the logins are made. I've checked the database and the cookie, and the RT_SID is identical and being updated with each request. We did have default-character-set as utf8 as recommended for Dovecot on the same machine, but I've commented that out and restarted all associated services, and we still have the multiple login requests. I'm attaching my my.cnf file below in case that's the culprit; I do appreciate any suggestions that might help here. Environment: RT: 3.8.0 OS: Oracle Linux 5.2 (RHEL5 equivalent) DB: MySQL 5.0.45 Web Server: Apache/2.2.3 [snip] -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Best method to authenticate with AD
im using externalauth in 3.8.1 and it works well with our ldap, but closer integration could be achieved via apache auth against a pam.d stack utilizing kerberos and samba to directly authenticate with your domain controllers. its less expensive for windows. you could even audit your logins to the RT system through the event viewer. - Original Message - From: Gerrit Kilian [EMAIL PROTECTED] Date: Tuesday, August 26, 2008 2:23 Subject: [rt-users] Best method to authenticate with AD To: rt-users@lists.bestpractical.com Hi I need to let RT authenticate users through AD. We have a number of levels in our AD structure to separate users on geographical and departmental reasons. On the best practice website I have read that there are three ways: 1. Apache Authentication 2. Mike Peachey's RT:Authen::ExternalAuth extension 3. Jim Meyer's User_Local Overlay(Deprecated) Which of the three ways had work for you well and would you recommend? Kind regards Gerrit Kilian DGB (Pty) Ltd IT Support supervisor ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
