Re: [rt-users] Mail Alias Setup
Baskaraganesan Natarajan writes: rt: |/etc/smrsh/rt-mailgate --queue 'general' --action correspond --url http://rt3-host/ Can you please explain what this line mean. I understand that “rt” is a mailer alias and any mail sent to rt in this server will be sent to user in the second column. The pipe in a UNIX shell takes the output from a program or process and sends it to be the input of another. When the second half of an alias begins with a pipe, it takes the output from sendmail (the email message) and pipes it to the command listed in the alias to be used as that program's input - in this case, the rt-mailgate program. -- Joe Hartley | Sr. Linux SysAdmin Retail Solutions, Inc. 40 Sharpe Drive Cranston, RI 02920 joe.hart...@retailsolutions.com +1 401.824.5040 (o) | +1 401.824.5002 (f) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Drop Attachments or Deny attachments
I use a script called stripmime to take out attachments and HTML formatting in emails going to RT. It's at http://www.phred.org/~alex/stripmime.html -- Joe Hartley | Sr. Linux SysAdmin Retail Solutions, Inc. 40 Sharpe Drive Cranston, RI 02920 joe.hart...@retailsolutions.com +1 401.824.5040 (o) | +1 401.824.5002 (f) From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Rana Tanveer Sent: Friday, January 30, 2009 3:57 PM To: RT Users Subject: [rt-users] Drop Attachments or Deny attachments Hi RT Admins/Users I want to stop attachemt received at RT, means RT is configured in a way that it should not receive any attachment throug mails. is there any way to configure RT in such a way. i try to use DropAttachments like methods but attachemts are still there i want to deny/stop/drop attachments via RT if possible please give me guideline so i can implement this. -- - Rana Tanveer +923224194457 http://www.sysadminsline.com - ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Autocreated users and ldap auth
I'm using Authen::ExternalAuth and it seems to be working. If a user logs in to RT using Active Directory credentials, they get in and get autocreated. However, if before RT login, they submit a ticket, they cannot log in: rt complains that the email address is already in use (AD lookup finds the email they submitted from) and says it's in use. I think I've misunderstood: I thought RT would treat identical info as one account, and LDAP lookup would take precedence. How can I merge them so ldap lookup is always used, whether they submitted a ticket or not..? I'm not sure I'm asking this clearly. Should I be turning off the create-on-ticket-submit functionality to achieve this? I just ran into this myself when setting up our LDAP authentication. Our problem was that the LDAP server did not actually have the email address stored, so the username created in RT was the email address. I had to go in and manually change the usernames of all the accounts with email addresses in the username field. What's the value of 'attr_match_list' and 'attr_map' in your RT_SiteConfig.pm file? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] LDAP authentication and existing users
I feel like I'm heading deeper and deeper down a rathole here... From: Rich West [mailto:[EMAIL PROTECTED] With the default settings in local/plugins/RT-Authen-ExternalAuth/etc/RT_SiteConfig.pm, new users will get created with their AD account name. At least, that is the way it behaved for me. That'll be brilliant, I'll have to find someone who hasn't submitted a ticket To try it out! The down side was that external users with the same account name (from a different domain, for example) could not open tickets because of conflicting names. Once I changed the 'attr_match_list' to just the EmailAddress, the accounts started getting created with the email address as the account name. More than likely, at some point in time, you adjusted the 'attr_match_list' to only include the email address like so: 'attr_match_list' = ['EmailAddress' ], I've only been hacking at this a couple of days now, the only change was to Make attr_match_list = ['Name', 'EmailAddress'], which is the new default. However, your users can log in to RT's interface using their email address. This is not working for me, but I may be confused as to how it's supposed to work. Example: User John Doe has submitted a ticket in the past via email. A user was created in RT with the username, email and real name of [EMAIL PROTECTED] John was unable to log into RT using his email address. The logs show that the error on LDAP authentication is User not found or more than one user found. What's even worse for me is that if John uses his network username to log in, he's successful, but RT creates a new user with the ID, so he doesn't see his tickets, and I can't change the username on the user account that is the requestor of the tickets, because now a user with that name exists. This Active Directory stuff is of the devil, I tell ya! Thanks for the info, I appreciate it. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] LDAP authentication and existing users - done
To close the thread here, I've changed all the RT accounts to use the AD login name as the username within RT. All's well with the authentication, users can see their tickets in the self-service interface. On the downside, a new ticket created by an email from a user unknown to the system did not get created with the AD username, but that's because the AD server did not have a value entered for the user's email, a side-effect of having an email service that does not use our AD for any authentication. Thanks for the help! -- Joe Hartley | Sr. Linux SysAdmin Retail Solutions, Inc. (formerly VeriSign RDS) 40 Sharpe Drive Cranston, RI 02920 [EMAIL PROTECTED] +1 401.824.5040 (o) | +1 401.824.5002 (f) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] LDAP authentication and existing users
I've been working on using LDAP authentication in our RT 3.6.6 installation using ExternAuth and have gotten quite a way on my own, but have run into a minor speedbump. People here have gotten used to submitting tickets to RT via email but now we want to roll out the self-service interface, and authenticate against our Active Directory server to log in. The problem I have is that when RT automatically created the users, the RT username was set to the email address of the requestor. Now, I've discovered that the user cannot access the self-service interface unless their username is changed from their email address to their AD login. Has anyone ever seen a script that would take a list of email addresses and look up the login name? Also, does anyone know how I can get RT to use the login name instead of the email address when it auto-creates a user upon getting a ticket from a new user via email? Thanks for any pointers tossed out here - I'm a newbie when it comes to the world of LDAP and Active Directory! -- Joe Hartley | Sr. Linux SysAdmin Retail Solutions, Inc. (formerly VeriSign RDS) 40 Sharpe Drive Cranston, RI 02920 [EMAIL PROTECTED] +1 401.824.5040 (o) | +1 401.824.5002 (f) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Help with Fetchmail
You have a space between the double dashes and url. -- Joe Hartley | Sr. Linux SysAdmin Retail Solutions, Inc. (formerly VeriSign RDS) [EMAIL PROTECTED] -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Friday, December 05, 2008 12:26 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Help with Fetchmail Hi Folks! Need some help on the final step of an RT 3.6.7 installation on a CentOS box and fetchmail. Here's what we did: 1. Created a file called .fetchmailrc on /root/ with: - #!/bin/sh set logfile /opt/rt3/fetchmail.log # 30 sec: set daemon 30 poll 192.168.100.1 proto pop3: username peter there with password peter1 mda /opt/rt3/bin/rt-mailgate -- url http://rt.domain.com/ --queue 'Peter' --action correspond 2. On rc.local added: usr/bin/fetchmail su -c fetchmail -d 60 root Looking throw the fetchmail.log i get this: No url provided to mail gateway! fetchmail: reading message [EMAIL PROTECTED]:3 of 3 (2399 octets) (log message incomplete)fetchmail: MDA returned nonzero status 255 fetchmail: not flushed fetchmail: 1 message for implementaciones at 192.168.100.1 (1460 octets). /opt/rt3/bin/rt-mailgate invoked improperly Any Clue? I know i missed or mess something! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] No ReplyToTicket, but I can still reply?
Todd Chapman wrote: Tooting my own horn: The RightsMatrix extension can show you exactly how a user gets a right. http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/Right sMatrix.pm This is a very nice tool! Thanks for writing it and putting it out there. -- Joe Hartley | Sr. Linux SysAdmin Retail Solutions, Inc. (formerly VeriSign RDS) 40 Sharpe Drive Cranston, RI 02920 [EMAIL PROTECTED] +1 401.824.5040 (o) | +1 401.824.5002 (f) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Intergrating wo MS Exchange
This is done in the RT_SiteConfig.pm file. http://wiki.bestpractical.com/view/EmailInterface has much to say on the subject. -- Joe Hartley | Sr. Linux SysAdmin Retail Solutions, Inc. (formerly VeriSign RDS) 6 Blackstone Valley Place, Suite 402 Lincoln, RI 02865 [EMAIL PROTECTED] +1 401.642.1140 (o) | +1 401.642.1101 (f) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nelson Pereira Sent: Thursday, March 27, 2008 7:55 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Intergrating wo MS Exchange How do you setup RT to send mail via sendmail (like auto responses) with a specific username? All the emails sent from RT must be (for testing purposes) sent from [EMAIL PROTECTED] How do I accomplish this? PS: RT on CentOS5 with sendmail as MTA. Thanks Nelson Pereira Senior Network Administrator Protus IP Solutions Inc. [EMAIL PROTECTED] phone: 613.733. ext.528 MyFax: 613.822.5083 www.myfax.com Refer your friends and colleagues to MyFax! Click here for more information.www.MyFax.com -Original Message- From: Post [mailto:Post] Sent: Wednesday, March 26, 2008 2:42 PM To: Nelson Pereira Subject: NDN: Re: [rt-users] Intergrating wo MS Exchange Sorry. Your message could not be delivered to: Alexander Liebl (Mailbox or Conference is full.) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
