[rt-users] Remove
Remove -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message. - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
[rt-users] Remove
Remove -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message. - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Washington DC - May 23 & 24, 2016
Re: [rt-users] how to change a queue name
have you changed the aliases file? On 30/11/2015 21:13, Martin Criminale wrote: I inherited a RT installation (version 3.6.5) and in the process of setting up a new queue I initially mistyped the queue name and saved it. I have now fixed the queue name so it matches the email address of messages intended for this queue but no email is arriving in the queue. All the other settings for this new queue are identical to queues that work. Can anyone let me know what to look for or how to troubleshoot this? Thanks, Martin Criminale University of Washington Information School IT -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com <mailto:kobus.ben...@trustpayglobal.com> -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
Re: [rt-users] how to change a queue name
You see, I have always had to make sure that there is an alias for the queue in the aliases file. As far as I know it is not automatic. Unless I just dont understand how your system is put together. On 30/11/2015 21:55, Martin Criminale wrote: Kobus Bensch Trustpay Global LTD email signature Thanks Kobus. With our installation if the email address prefix matches the queue name there hasn't been any need to edit the aliases file. For example, if I forward someth...@ourdomain.com <mailto:someth...@ourdomain.com> to our RT server and in there have a queue named "something" it just works. We have only needed to edit the aliases file if we wanted email with some other prefix to land in an existing queue. Does 'fixing' the name in the web interface of RT not fix something behind the scenes? This is what I am suspecting but I'm not sure how to check. If that is the case I guess we would need to edit the aliases file. *From:*rt-users [mailto:rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Kobus Bensch *Sent:* Monday, November 30, 2015 1:34 PM *To:* rt-users@lists.bestpractical.com *Subject:* Re: [rt-users] how to change a queue name have you changed the aliases file? On 30/11/2015 21:13, Martin Criminale wrote: I inherited a RT installation (version 3.6.5) and in the process of setting up a new queue I initially mistyped the queue name and saved it. I have now fixed the queue name so it matches the email address of messages intended for this queue but no email is arriving in the queue. All the other settings for this new queue are identical to queues that work. Can anyone let me know what to look for or how to troubleshoot this? Thanks, Martin Criminale University of Washington Information School IT -- Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com <mailto:kobus.ben...@trustpayglobal.com> Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com <http://www.trustpayglobal.com>. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message. -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com <mailto:kobus.ben...@trustpayglobal.com> -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
[rt-users] Custom Html files in local html selfservice
Hi I have created a customised CreateTicketInQueue.html in /opt/rt4/local/html/SelfService but it is not picked up. The default file in /opt/rt4/share/html/SelfService/ is still displayed. Am I missing something? I restarted httpd after i made the changes. I am on RT 4.2.12 on Centos 6 Thanks Kobus -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
Re: [rt-users] Custom Html files in local html selfservice
Damn, sorry forgot about that. Thanks On 06/11/2015 11:54, Torsten Brumm wrote: Have you cleared the Mason Cache? Von meinem iPhone gesendet Am 06.11.2015 um 12:40 schrieb Kobus Bensch <kobus.ben...@trustpayglobal.com>: Hi I have created a customised CreateTicketInQueue.html in /opt/rt4/local/html/SelfService but it is not picked up. The default file in /opt/rt4/share/html/SelfService/ is still displayed. Am I missing something? I restarted httpd after i made the changes. I am on RT 4.2.12 on Centos 6 Thanks Kobus -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message. -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com <mailto:kobus.ben...@trustpayglobal.com> -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
Re: [rt-users] Custom Html files in local html selfservice
badaboom On 06/11/2015 11:54, Torsten Brumm wrote: Have you cleared the Mason Cache? Von meinem iPhone gesendet Am 06.11.2015 um 12:40 schrieb Kobus Bensch <kobus.ben...@trustpayglobal.com>: Hi I have created a customised CreateTicketInQueue.html in /opt/rt4/local/html/SelfService but it is not picked up. The default file in /opt/rt4/share/html/SelfService/ is still displayed. Am I missing something? I restarted httpd after i made the changes. I am on RT 4.2.12 on Centos 6 Thanks Kobus -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message. -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com <mailto:kobus.ben...@trustpayglobal.com> -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
[rt-users] Group rights
Hi I have now tried every setting possible. How do I give a group permissions to see all the tickets in a particular queue, even if the ticket owner has been changed to a person not in that group? Thanks Kobus -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com <mailto:kobus.ben...@trustpayglobal.com> -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
[rt-users] Custom Field Template
Hi
I have written a script that looks like this:
Desc: On Change of CF
Cond: User Defined
Action: Notify AdminCCs
Template: CR Change Admin Correspond
Custom Condition: return 0 unless $self->TransactionObj->Type eq
'CustomField';
return 1;
The Template Looks like this:
Name: CR Change Admin Correspondence
Desc: Plain text admin correspondence template when CF is changed
Type: Perl
Content: RT-Attach-Message: yes
Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
The CR_Owner was changed to: {$Ticket->FirstCustomFieldValue('CR_Owner')}
{$Transaction->Content()}
How can I change this to say:
If field 1 has changed {$Ticket->FirstCustomFieldValue('CR_Owner')}
If Field 2 has changed {$Ticket->FirstCustomFieldValue('CR_Date')}
Etc...
Basically want to onlist the fields in an email if they have changed.
Thanks in advance
Kobus
--
Trustpay Global Limited is an authorised Electronic Money Institution
regulated by the Financial Conduct Authority registration number 900043.
Company No 07427913 Registered in England and Wales with registered address
130 Wood Street, London, EC2V 6DL, United Kingdom.
For further details please visit our website at www.trustpayglobal.com.
The information in this email and any attachments are confidential and
remain the property of Trustpay Global Ltd unless agreed by contract. It is
intended solely for the person to whom or the entity to which it is
addressed. If you are not the intended recipient you may not use, disclose,
copy, distribute, print or rely on the content of this email or its
attachments. If this email has been received by you in error please advise
the sender and delete the email from your system. Trustpay Global Ltd does
not accept any liability for any personal view expressed in this message.
[rt-users] Custom Field Template
Hi I have written a script that looks like this: Desc: On Change of CF Cond: User Defined Action: Notify AdminCCs Template: CR Change Admin Correspond Custom Condition: return 0 unless $self->TransactionObj->Type eq 'CustomField'; return 1; -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
Re: [rt-users] Installing GD components
pan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83. # ' # at t/GD.t line 246. # Failed test 'unable to generate comparison image for test 5: Can't locate object method "_new" via package "GD::Image" at /root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83. # ' # at t/GD.t line 246. # Failed test 'unable to generate comparison image for test 6: Can't locate object method "_new" via package "GD::Image" at /root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83. # ' # at t/GD.t line 246. # Failed test 'unable to generate comparison image for test 7: Can't locate object method "_new" via package "GD::Image" at /root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83. # ' # at t/GD.t line 246. Can't locate object method "_new" via package "GD::Image" at /root/.cpan/build/GD-2.56-1_9WTm/t/../blib/lib/GD/Image.pm line 83. # Looks like you planned 11 tests but ran 9. # Looks like you failed 9 tests of 9 run. # Looks like your test exited with 255 just after 9. t/GD.t Dubious, test returned 255 (wstat 65280, 0xff00) Failed 11/11 subtests t/Polyline.t .. Can't load '/root/.cpan/build/GD-2.56-1_9WTm/blib/arch/auto/GD/GD.so' for module GD: libjpeg.so.9: cannot open shared object file: No such file or directory at /usr/local/lib/perl5/5.22.0/x86_64-linux/DynaLoader.pm line 193. at /root/.cpan/build/GD-2.56-1_9WTm/blib/lib/GD/Polyline.pm line 45. Compilation failed in require at /root/.cpan/build/GD-2.56-1_9WTm/blib/lib/GD/Polyline.pm line 45. BEGIN failed--compilation aborted at /root/.cpan/build/GD-2.56-1_9WTm/blib/lib/GD/Polyline.pm line 45. Compilation failed in require at t/Polyline.t line 10. BEGIN failed--compilation aborted at t/Polyline.t line 10. t/Polyline.t .. Dubious, test returned 2 (wstat 512, 0x200) Failed 1/1 subtests Test Summary Report --- t/GD.t (Wstat: 65280 Tests: 9 Failed: 9) Failed tests: 1-9 Non-zero exit status: 255 Parse errors: Bad plan. You planned 11 tests but ran 9. t/Polyline.t (Wstat: 512 Tests: 0 Failed: 0) Non-zero exit status: 2 Parse errors: Bad plan. You planned 1 tests but ran 0. Files=2, Tests=9, 0 wallclock secs ( 0.05 usr 0.04 sys + 0.14 cusr 0.04 csys = 0.27 CPU) Result: FAIL Failed 2/2 test programs. 9/9 subtests failed. LDS/GD-2.56.tar.gz ./Build test -- NOT OK //hint// to see the cpan-testers results for installing this module, try: reports LDS/GD-2.56.tar.gz [root@rt rt-4.2.12]# Thanks and Regards On Mon, 21/9/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote: Subject: Re: [rt-users] Installing GD components To: rt-users@lists.bestpractical.com Date: Monday, 21 September, 2015, 17:09 What happens when you try to install the module manually using CPAN? Whats the output from that? On 21/09/2015 12:03, Asanka Gunasekera wrote: Hi Kobus, thanks for the reply I have installed some packages regarding to gd-devel, zlib.x86_64, zlib, freetype.x86_64, libgd and gdlib-config and below is the full output [root@rt rt-4.2.12]# make testdeps /usr/local/bin/perl ./sbin/rt-test-dependencies --verbose --with-Oracle --with-fastcgi perl: >=5.10.1(5.22.0) ...found users: rt group (apache) ...found bin owner (root) ...found libs owner (root) ...found libs group (bin) ...found web owner (apache) ...found web group (apache) ...found CLI dependencies: HTTP::Request::Common ...found Text::ParseWords ...found LWP ...found Term::ReadLine ...found Getopt::Long >= 2.24 ...found Term::ReadKey ...found CORE dependencies: CGI >= 4 ...found HTML::Quoted ...found Log::Dispatch >= 2.30 ...found DateTime::Format::Natural >= 0.67 ...found Digest::base ...found File::Spec >= 0.8 ...found Email::Address::List >= 0.02 ...found Plack::Handler::Starlet ...found DBI >= 1.37 ...found Text::WikiFormat >= 0.76 ...found MIME::Entity >= 5.504 ...found Devel::GlobalDestruction ...found Digest::SHA ...found Regexp::Common ...found Text::Wrapper ...found Date::Extract >= 0.02 ...found Class::Accessor::Fast ...found LWP::Simple ...found HTML::RewriteAttributes >= 0.05 ...found Locale::Maketext >= 1.06 ...found Errno ...found Symbol::Global::Name >= 0.05 ...found Storable >= 2.08 ...found File::Glob ...found File::Temp >= 0.19 ...found Text::Password::Pronounceable ...found DBIx::SearchBuilder >= 1.65 ...found Net::CIDR ...found
Re: [rt-users] Installing GD components
Running this command does not mean it is installed. It just tells you which packages provides the libjpeg.so Does the lib actually exist in /usr/lib/libjpeg.so or /usr/lib64/libjpeg.so On 22/09/2015 11:50, Asanka Gunasekera wrote: yum whatprovides "*/libjpeg.so" -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com <mailto:kobus.ben...@trustpayglobal.com> -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
Re: [rt-users] Installing GD components
Paste some more error info. I had this error and the solution was in the detail. For me some GD system packages needed installing. On 21/09/2015 11:39, Asanka Gunasekera wrote: Hi All, I am trying to install RT rt-4.2.12 on CentOS 6.5 (64 bit) configuration goes with out any issue but when I try to do a make testdeps it gives me below error SOME DEPENDENCIES WERE MISSING. GD missing dependencies: GD::Graph >= 1.47 ...MISSING GD ...MISSING GD::Text ...MISSING and when I try to install GD components I am getting below error, can some one tell me how to overcome this situation. I am doing below to install GD perl -MCPAN -e'install "GD"' Error est Summary Report --- t/GD.t (Wstat: 65280 Tests: 9 Failed: 9) Failed tests: 1-9 Non-zero exit status: 255 Parse errors: Bad plan. You planned 11 tests but ran 9. t/Polyline.t (Wstat: 512 Tests: 0 Failed: 0) Non-zero exit status: 2 Parse errors: Bad plan. You planned 1 tests but ran 0. Files=2, Tests=9, 0 wallclock secs ( 0.05 usr 0.05 sys + 0.12 cusr 0.06 csys = 0.28 CPU) Result: FAIL Failed 2/2 test programs. 9/9 subtests failed. LDS/GD-2.56.tar.gz ./Build test -- NOT OK //hint// to see the cpan-testers results for installing this module, try: reports LDS/GD-2.56.tar.gz How can I over come above situation? Can I by pass force installation? Will there be any issue? Thanks and Best Regards Asanka -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com <mailto:kobus.ben...@trustpayglobal.com> -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
Re: [rt-users] Installing GD components
ext ...MISSING GD ...MISSING Perl library path for /usr/local/bin/perl: /usr/local/lib/perl5/site_perl/5.22.0/x86_64-linux /usr/local/lib/perl5/site_perl/5.22.0 /usr/local/lib/perl5/5.22.0/x86_64-linux /usr/local/lib/perl5/5.22.0 . make: *** [testdeps] Error 1 [root@rt rt-4.2.12]# Thanks and Regards On Mon, 21/9/15, Kobus Bensch <kobus.ben...@trustpayglobal.com> wrote: Subject: Re: [rt-users] Installing GD components To: rt-users@lists.bestpractical.com Date: Monday, 21 September, 2015, 16:56 Paste some more error info. I had this error and the solution was in the detail. For me some GD system packages needed installing. On 21/09/2015 11:39, Asanka Gunasekera wrote: Hi All, I am trying to install RT rt-4.2.12 on CentOS 6.5 (64 bit) configuration goes with out any issue but when I try to do a make testdeps it gives me below error SOME DEPENDENCIES WERE MISSING. GD missing dependencies: GD::Graph >= 1.47 ...MISSING GD ...MISSING GD::Text ...MISSING and when I try to install GD components I am getting below error, can some one tell me how to overcome this situation. I am doing below to install GD perl -MCPAN -e'install "GD"' Error est Summary Report --- t/GD.t (Wstat: 65280 Tests: 9 Failed: 9) Failed tests: 1-9 Non-zero exit status: 255 Parse errors: Bad plan. You planned 11 tests but ran 9. t/Polyline.t (Wstat: 512 Tests: 0 Failed: 0) Non-zero exit status: 2 Parse errors: Bad plan. You planned 1 tests but ran 0. Files=2, Tests=9, 0 wallclock secs ( 0.05 usr 0.05 sys + 0.12 cusr 0.06 csys = 0.28 CPU) Result: FAIL Failed 2/2 test programs. 9/9 subtests failed. LDS/GD-2.56.tar.gz ./Build test -- NOT OK //hint// to see the cpan-testers results for installing this module, try: reports LDS/GD-2.56.tar.gz How can I over come above situation? Can I by pass force installation? Will there be any issue? Thanks and Best Regards Asanka -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom.For further details please visit our website at www.trustpayglobal.com.The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message. -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com <mailto:kobus.ben...@trustpayglobal.com> -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
[rt-users] New ticket layout change
Hi I am in the process of creating an electronic change request system in RT. At the moment the layout is as follows: - | Create new ticket | Basics | Requestor | Queue | CC | Status | Admin CC | Owner | Subject |--- | Describe Issue |Assets | |--- | |Custom Fields | |CF1 | |cf2 | |cf3 | |cf4 | |cfr5 | |cf6 | |cf7 | |etc - How do I move the Custom field section to the left and across the whole page for this one queue if possible? How do I change the filed sizes for CF's on a per field basis? Thanks in advance. Kobus P.S. I have searched for the 2 queries. On the first found no answers. The second there are multiple answers, but I could not get any of them to work on a per field basis. Maybe just missing something. -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
[rt-users] New ticket layout change
Hi I am in the process of creating an electronic change request system in RT. At the moment the layout is as follows: - | Create new ticket | Basics | Requestor | Queue | CC | Status | Admin CC | Owner | Subject |--- | Describe Issue |Assets | |--- | |Custom Fields | |CF1 | |cf2 | |cf3 | |cf4 | |cfr5 | |cf6 | |cf7 | |etc - How do I move the Custom field section to the left and across the whole page for this one queue if possible? How do I change the filed sizes for CF's on a per field basis? Thanks in advance. Kobus P.S. I have searched for the 2 queries. On the first found no answers. The second there are multiple answers, but I could not get any of them to work on a per field basis. Maybe just missing something. -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
Re: [rt-users] Error with extensions installation
Not sure. Did you restart apache after the install and after the chown?
I have that plugin install and all is working fine for me.
On 14/09/2015 12:14, Lorraine Johnson wrote:
Thank you very much Kobus, the chown command worked.
Unfortunately I cant find the activity report. I used the link
https:///Reports/Activity/index.html but I get
this error
"
The page you requested could not be found
Please check the URL and try again."
Dont know if I should do the installation again.
Please help
On Mon, Sep 14, 2015 at 10:16 AM, Kobus Bensch
<kobus.ben...@trustpayglobal.com
<mailto:kobus.ben...@trustpayglobal.com>> wrote:
Sorry my bad. It should be chown not chmod and if the directory
does not exist create it first then do the chown.
On 14/09/2015 10:49, Lorraine Johnson wrote:
I again tried the solution you gave me, but am getting this error
invalid mode ' apache:apache'.
Please I am a newbie, kindly help me out.
Thank you so much
On Mon, Sep 14, 2015 at 9:45 AM, Lorraine Johnson
<rrainey...@gmail.com <mailto:rrainey...@gmail.com>> wrote:
Thank you Kobus Bensch for your quick response
Mine is also on centos RT 4.0, when I tail -r
/opt/rt4/var/log/apache2 it says No such file or directory.
Please help
On Mon, Sep 14, 2015 at 9:09 AM, Kobus Bensch
<kobus.ben...@trustpayglobal.com
<mailto:kobus.ben...@trustpayglobal.com>> wrote:
|The answer is in the logs, but if you performed this step
rm -fr /opt/rt4/var/mason_data/obj and restarted, then
you need to chmod -R ||apache:apache /opt/rt4/var/mason_data|
This is on Centos anyway.
HTH
On 14/09/2015 10:01, Lorraine Johnson wrote:
Hi Y'all
Good morning, I installed RT- activity report and I get
this error "An internal RT error has occurred. Your
administrator can find more details in RT's log files."
Please I need help.
Thank you
--
Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road | Guildford |
Surrey | GU2 7YD
DDI: 0207 871 3958
Tel: 0207 871 3890
Email: kobus.ben...@trustpayglobal.com
<mailto:kobus.ben...@trustpayglobal.com>
Trustpay Global Limited is an authorised Electronic Money
Institution regulated by the Financial Conduct Authority
registration number 900043. Company No 07427913
Registered in England and Wales with registered address
130 Wood Street, London, EC2V 6DL, United Kingdom.
For further details please visit our website at
www.trustpayglobal.com <http://www.trustpayglobal.com>.
The information in this email and any attachments are
confidential and remain the property of Trustpay Global
Ltd unless agreed by contract. It is intended solely for
the person to whom or the entity to which it is
addressed. If you are not the intended recipient you may
not use, disclose, copy, distribute, print or rely on the
content of this email or its attachments. If this email
has been received by you in error please advise the
sender and delete the email from your system. Trustpay
Global Ltd does not accept any liability for any personal
view expressed in this message.
--
Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey |
GU2 7YD
DDI: 0207 871 3958
Tel: 0207 871 3890
Email: kobus.ben...@trustpayglobal.com
<mailto:kobus.ben...@trustpayglobal.com>
Trustpay Global Limited is an authorised Electronic Money
Institution regulated by the Financial Conduct Authority
registration number 900043. Company No 07427913 Registered in
England and Wales with registered address 130 Wood Street, London,
EC2V 6DL, United Kingdom.
For further details please visit our website at
www.trustpayglobal.com <http://www.trustpayglobal.com>.
The information in this email and any attachments are confidential
and remain the property of Trustpay Global Ltd unless agreed by
contract. It is intended solely for the person to whom or the
entity to which it is addressed. If you are not the intended
recipient you may not use, disclose, copy, distribute, print or
rely on the content of this email or its attachments. If this
email has been received by you in error please advise the sender
and delete the email from your system. Trustpay Global Ltd does
not accept any liability for any personal view expressed in this
mess
[rt-users] RT Approvals
Hi I have setup approvals following this doc: https://www.bestpractical.com/docs/rt/4.2.12/customizing/approvals.html. I would like to setup multiple approvers based on a value in a custom field. Is this possible and if so can anybody point me in the right direction or to a doc that I can read that will help me to achieve this? Thank you Kobus -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
Re: [rt-users] Error with extensions installation
|The answer is in the logs, but if you performed this step rm -fr /opt/rt4/var/mason_data/obj and restarted, then you need to chmod -R ||apache:apache /opt/rt4/var/mason_data| This is on Centos anyway. HTH On 14/09/2015 10:01, Lorraine Johnson wrote: Hi Y'all Good morning, I installed RT- activity report and I get this error "An internal RT error has occurred. Your administrator can find more details in RT's log files." Please I need help. Thank you -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com <mailto:kobus.ben...@trustpayglobal.com> -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
Re: [rt-users] Error with extensions installation
Sorry my bad. It should be chown not chmod and if the directory does not
exist create it first then do the chown.
On 14/09/2015 10:49, Lorraine Johnson wrote:
I again tried the solution you gave me, but am getting this error
invalid mode ' apache:apache'.
Please I am a newbie, kindly help me out.
Thank you so much
On Mon, Sep 14, 2015 at 9:45 AM, Lorraine Johnson
<rrainey...@gmail.com <mailto:rrainey...@gmail.com>> wrote:
Thank you Kobus Bensch for your quick response
Mine is also on centos RT 4.0, when I tail -r
/opt/rt4/var/log/apache2 it says No such file or directory.
Please help
On Mon, Sep 14, 2015 at 9:09 AM, Kobus Bensch
<kobus.ben...@trustpayglobal.com
<mailto:kobus.ben...@trustpayglobal.com>> wrote:
|The answer is in the logs, but if you performed this step rm
-fr /opt/rt4/var/mason_data/obj and restarted, then you need
to chmod -R ||apache:apache /opt/rt4/var/mason_data|
This is on Centos anyway.
HTH
On 14/09/2015 10:01, Lorraine Johnson wrote:
Hi Y'all
Good morning, I installed RT- activity report and I get this
error "An internal RT error has occurred. Your administrator
can find more details in RT's log files."
Please I need help.
Thank you
--
Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey
| GU2 7YD
DDI: 0207 871 3958
Tel: 0207 871 3890
Email: kobus.ben...@trustpayglobal.com
<mailto:kobus.ben...@trustpayglobal.com>
Trustpay Global Limited is an authorised Electronic Money
Institution regulated by the Financial Conduct Authority
registration number 900043. Company No 07427913 Registered in
England and Wales with registered address 130 Wood Street,
London, EC2V 6DL, United Kingdom.
For further details please visit our website at
www.trustpayglobal.com <http://www.trustpayglobal.com>.
The information in this email and any attachments are
confidential and remain the property of Trustpay Global Ltd
unless agreed by contract. It is intended solely for the
person to whom or the entity to which it is addressed. If you
are not the intended recipient you may not use, disclose,
copy, distribute, print or rely on the content of this email
or its attachments. If this email has been received by you in
error please advise the sender and delete the email from your
system. Trustpay Global Ltd does not accept any liability for
any personal view expressed in this message.
--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI: 0207 871 3958
Tel: 0207 871 3890
Email: kobus.ben...@trustpayglobal.com
<mailto:kobus.ben...@trustpayglobal.com>
--
Trustpay Global Limited is an authorised Electronic Money Institution
regulated by the Financial Conduct Authority registration number 900043.
Company No 07427913 Registered in England and Wales with registered address
130 Wood Street, London, EC2V 6DL, United Kingdom.
For further details please visit our website at www.trustpayglobal.com.
The information in this email and any attachments are confidential and
remain the property of Trustpay Global Ltd unless agreed by contract. It is
intended solely for the person to whom or the entity to which it is
addressed. If you are not the intended recipient you may not use, disclose,
copy, distribute, print or rely on the content of this email or its
attachments. If this email has been received by you in error please advise
the sender and delete the email from your system. Trustpay Global Ltd does
not accept any liability for any personal view expressed in this message.
[rt-users] RT Approvals
Hi I have setup approvals following this doc: https://www.bestpractical.com/docs/rt/4.2.12/customizing/approvals.html. I would like to setup multiple approvers based on a value in a custom field. Is this possible and if so can anybody point me in the right direction or to a doc that I can read that will help me to achieve this? Thank you Kobus -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
Re: [rt-users] Login in unix
I'd question the reason for this. On 01/03/2015 23:44, Aaron Guise wrote: You cannot. The users created in the Web UI are only for RT. To login to *NIX you need to create the user at the OS level. Of course you could do the user creation with a scrip once the user is created. Not sure I would though as personally I prefer to closely control whom gets access to my systems. -- Aaron Date: Mon, 23 Feb 2015 13:06:23 -0800 From: sshgu...@ymail.com To: rt-users@lists.bestpractical.com Subject: [rt-users] Login in unix Hi How can i login in unix with a user that is created in RT's web interface? -- Kobus Bensch Trustpay Global LTD email signature Kobus Bensch Senior Systems Administrator Address: 22 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.ben...@trustpayglobal.com mailto:kobus.ben...@trustpayglobal.com -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
Re: [rt-users] Change Custom Field layout
Can anybody assist me with changing the layout of CFs when attached to a ticket please Best Regards Kobus Bensch Fullnet Solutions LTD Sent from my BlackBerry® wireless device -Original Message- From: Kobus Bensch kben...@fullnet.co.uk Sender: rt-users-boun...@lists.bestpractical.com Date: Wed, 15 Sep 2010 10:46:40 To: rt-users@lists.bestpractical.com Reply-To: kben...@fullnet.co.uk Subject: [rt-users] Change Custom Field layout Hello everyone  I need to change the Custom field layout. I have a few fields which I can see, but it is all listed in a 2 column display. Some of my CF’s I have changed to be bigger and it is now overlapping on the right. So ideally I would like just one column, not 2.  Can anybody advise as to where I can change this please?  Thanks  Kobus Best Regards Kobus Bensch Fullnet Solutions LTD Sent from my BlackBerry® wireless device RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] Change Custom Field layout
Can anybody help with this as I dont have a clue of what to do and where to do it. Some pointers would be helpful. Thanks Kobus On 16/09/2010 18:41, Kevin Falcone wrote: On Wed, Sep 15, 2010 at 10:46:40AM +, Kobus Bensch wrote: Hello everyone I need to change the Custom field layout. I have a few fields which I can see, but it is all listed in a 2 column display. Some of my CF's I have changed to be bigger and it is now overlapping on the right. So ideally I would like just one column, not 2. 'Changed' how? You're going to have to overlay code to make 1 column -kevin Can anybody advise as to where I can change this please? Thanks Kobus Best Regards Kobus Bensch Fullnet Solutions LTD Sent from my BlackBerry® wireless device RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT! RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] Change Custom Field layout
Hello everyone  I need to change the Custom field layout. I have a few fields which I can see, but it is all listed in a 2 column display. Some of my CF’s I have changed to be bigger and it is now overlapping on the right. So ideally I would like just one column, not 2.  Can anybody advise as to where I can change this please?  Thanks  Kobus Best Regards Kobus Bensch Fullnet Solutions LTD Sent from my BlackBerry® wireless device RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] RT Mobile for iPhone
And if I can jump on the bandwagon, one for the blackberry. Kobus Best Regards Kobus Bensch Fullnet Solutions LTD 07703503733 Sent from my BlackBerry® wireless device -Original Message- From: Joel Merrick joel.merr...@gmail.com Sender: rt-users-boun...@lists.bestpractical.com Date: Fri, 25 Jun 2010 08:44:34 To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT Mobile for iPhone +1 from me too On Fri, Jun 25, 2010 at 4:45 AM, Torsten Brumm torsten.br...@googlemail.com wrote: And here! Please, one for the Androids 2010/6/25 Paul paul.crove...@gmail.com Same here. Paul On 06/24/2010 03:03 PM, Ariel Saia wrote: I would love to see an Android version :) Ariel -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Dustin Collins Sent: Thursday, June 24, 2010 3:57 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] RT Mobile for iPhone This is an RT client for iPhone. Check it out if your interested. http://itunes.apple.com/us/app/rt-mobile/id377642006?mt=8 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- $ echo kpfmAdpoofdufevq/dp/vl | perl -pe 's/(.)/chr(ord($1)-1)/ge' Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] radical mormons
Why is this rubbish allowed on here? On 01/03/2010 04:15, proc...@gnu-darwin.org wrote: Those of you who have been following mormonism on the web for many years will probably recognize The Radical Mormon publication. This was likely the first attempt to make a web portal for latter-day saint people, and this pioneering effort helped to inspire many other sites to do likewise. Radical set itself apart as a place where devout and sincere LDS and mormons could intelligently discuss controversial doctrines in a positive light, at a time when the anti-mormon forces were very powerful on the web. The publication has been active off and on ever since that time. If you are not familiar with it, you might want to have a look at it. This site broke new ground at the time that it was started in 1999. http://proclus.tripod.com/radical/ For those who are already familiar with The Radical Mormon, you might be interested to know that the editors and contributors have recently started work on some historical information regarding the publication, which provides many links to related websites. You can have an advance look, and see as it evolves. http://proclus.tripod.com/radical/editor.html Some of you may even like to contribute something; help us fix broken links, contribute a news item, editorial, or personal story. If you were a part of the activity that spawned The Radical Mormon, you might like to submit your link for inclusion on our contributors page. Regards, proclus http://www.gnu-darwin.org/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Login screen after each click
Hi If I have already done this and I do it again, will it cause some further issues? Kobus Quoting Jon Tollerton [EMAIL PROTECTED]: You most likely need to upgrade the schema of the database if you're on mysql 5. Even if you were on mysql 5 prior to the upgrade, you still have to follow the upgrade instructions. Hopefully they'll consider more clear wording in the docs in the next release! Kobus Bensch - No Sig wrote: Hi Hopefully one last issue from me. I have now sorted the EX-TEMPFAIL issue, but I have been and still am experiencing issues where with each click I am asked to login again. Thanks to EX_TEMPFAIL, this has not been important, but now I need to fix that. Any suggestions anyone please. Thanks Kobus  ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users[1] Community help: http://wiki.bestpractical.com[2] Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com[3] -- Kobus Bensch Fullnet Solutions Limited 7 Marlborough Close Maidenhead Berkshire SL6 4LP Tel: 01628 675978 Fax: 07092 289990 My Email: [EMAIL PROTECTED] Info Email: [EMAIL PROTECTED] Links: -- [1] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users [2] http://wiki.bestpractical.com/ [3] http://rtbook.bestpractical.com/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Login screen after each click
Hi I am still having problems with the login screen after each click and read in the readme that it is better to use latin1 character set. My mysql is currently using utf8. Is this part of the problem and should i be changing the char set? How do I go about doing that? Kobus Stefan Hornburg wrote: Ruslan Zakirov wrote: Is text from repository [1] clear enough? [1] http://svn.bestpractical.com/cgi-bin/index.cgi/bps/view/rt/3.8/trunk/UPGRADING.mysql The MySQL schema change is not mentioned at all in the README. In my opinion that is really a mistake and led many people omitting the schema change (including me). We just didn't get there at all. And UPGRADING.mysql doesn't sound that urgent to setups running current MySQL versions. Regards Racke signature.asc Description: OpenPGP digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] EX_TEMPFAIL Error
Hi I am now so sick of seeing this message and not able to sort it. Can anyone PLEASE tell me how to sort this out once and for all? Nov 12 21:01:44 rtserver1 sendmail[2116]: mACKtOpv031938: to=|/opt/rt3/bin/rt-mailgate --queue 'IT Helpdesk' --action correspond --url http://rt.con.com/;, ctladdr=[EMAIL PROTECTED] (8/0), delay=00:06:20, xdelay=00:00:00, mailer=prog, pri=152899, dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL Thank you Kobus (Hairless) signature.asc Description: OpenPGP digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] EX_TEMPFAIL Error
Title: Fullnet Solutions Limited Hi I am currently getting this error on all messages. There is no errors in messages or rt.log. Just maillog. When I try echo hello |/opt/rt3/bin/rt-mailgate --queue 'IT Helpdesk' --action correspond --url http://rt.con.com I get An Error Occurred = 404 Not Found Which file was not found. No errors anywhere when I try this. Not even maillog. Lars Kellogg-Stedman wrote: I am now so sick of seeing this message and not able to sort it. Can anyone PLEASE tell me how to sort this out once and for all? Your RT log should have error message that correspond to this. Look in /var/log/messages (assuming a reasonably common syslog configuration), and make sure you're logging debug priority messages. In RT_*Config.pm: Set($LogToSyslog, 'debug'); (But note recent messages to this list regarding the performance impact of logging at this priority level). You should be able to trigger this problem on demand in order to diagnose it. Get a copy of the message that triggered the error, and then pipe it to: /opt/rt3/bin/rt-mailgate --queue 'IT Helpdesk' --action correspond --url http://rt.con.com/ You should see useful error messages either on your screen or in the log. -- 7 Marlborough Close Maidenhead Berkshire SL6 4LP United Kingdom Telephone: +44 (01628) 675 978 Facsimile: +44 (07092) 289 990 Mobile Phone: +44 (07703) 503 733 Skype ID: fullnetsolutionsltd Kobus Bensch: [EMAIL PROTECTED] Information: [EMAIL PROTECTED] Sales Team: [EMAIL PROTECTED] WWW: http://www.fullnet.co.uk Registered in England Wales, Company Number 3568937 VAT registration number: UK 714 7309 42 E O.E. All prices exclude VAT Carriage unless otherwise specified. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system administrator by emailing [EMAIL PROTECTED] with the subject "eMail Confidentiality Query!". The content of this email does not necessarily reflect the views or opinions of Fullnet Solutions Limited. If you have any queries or complaints please email [EMAIL PROTECTED] with the subject "eMail Comment/Complaint Query!". This footnote also confirms that this email message has been scanned for the presence of computer viruses. Fullnet Solutions Limited can however not be held responsible for any virus infections on the recipients or any other systems. For more information regarding the solutions Fullnet has to offer please email [EMAIL PROTECTED] with the subject "Sales Query!". signature.asc Description: OpenPGP digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] EX_TEMPFAIL Error
Title: Fullnet Solutions Limited Ok Thanks everyone for the suggestions. I have now fixed this and I understand what and why. Kobus Drew Barnes wrote: I assume pointing a browser at http://rt.con.com leads to a working RT installation? If not, this is your problem. Are you redirecting http requests to https with a rewrite rule? Kobus Bensch wrote: Hi I am currently getting this error on all messages. There is no errors in messages or rt.log. Just maillog. When I try echo hello |/opt/rt3/bin/rt-mailgate --queue 'IT Helpdesk' --action correspond --url http://rt.con.com I get An Error Occurred = 404 Not Found Which file was not found. No errors anywhere when I try this. Not even maillog. Lars Kellogg-Stedman wrote: I am now so sick of seeing this message and not able to sort it. Can anyone PLEASE tell me how to sort this out once and for all? Your RT log should have error message that correspond to this. Look in /var/log/messages (assuming a reasonably common syslog configuration), and make sure you're logging debug priority messages. In RT_*Config.pm: Set($LogToSyslog , 'debug'); (But note recent messages to this list regarding the performance impact of logging at this priority level). You should be able to trigger this problem on demand in order to diagnose it. Get a copy of the message that triggered the error, and then pipe it to: /opt/rt3/bin/rt-mailgate --queue 'IT Helpdesk' --action correspond --url http://rt.con.com/ You should see useful error messages either on your screen or in the log. -- 7 Marlborough Close Maidenhead Berkshire SL6 4LP United Kingdom Telephone: +44 (01628) 675 978 Facsimile: +44 (07092) 289 990 Mobile Phone: +44 (07703) 503 733 Skype ID: fullnetsolutionsltd skype:fullnetsolutionsltd?call Kobus Bensch: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Information: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Sales Team: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] WWW: http://www.fullnet.co.uk Registered in England Wales, Company Number 3568937 VAT registration number: UK 714 7309 42 E O.E. All prices exclude VAT Carriage unless otherwise specified. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system administrator by emailing [EMAIL PROTECTED] with the subject "eMail Confidentiality Query!" mailto:[EMAIL PROTECTED]. The content of this email does not necessarily reflect the views or opinions of Fullnet Solutions Limited. If you have any queries or complaints please email [EMAIL PROTECTED] with the subject "eMail Comment/Complaint Query!" mailto:[EMAIL PROTECTED]/Complaint%20Query%21. This footnote also confirms that this email message has been scanned for the presence of computer viruses. Fullnet Solutions Limited can however not be held responsible for any virus infections on the recipients or any other systems. For more information regarding the solutions Fullnet has to offer please email [EMAIL PROTECTED] with the subject "Sales Query!" mailto:[EMAIL PROTECTED]. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- 7 Marlborough Close Maidenhead Berkshire SL6 4LP United Kingdom Telephone: +44 (01628) 675 978 Facsimile: +44 (07092) 289 990 Mobile Phone: +44 (07703) 503 733 Skype ID: fullnetsolutionsltd Kobus Bensch: [EMAIL PROTECTED] Information: [EMAIL PROTECTED] Sales Team: [EMAIL PROTECTED] WWW: http://www.fullnet.co.uk Registered in England Wales, Company Number 3568937 VAT registration number: UK 714 7309 42 E O.E. All prices exclude VAT Carriage unless otherwise specified. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system administrator by emailing [EMAIL PROTECTED] with the subject "eMail Confide
[rt-users] Login screen after each click
Hi Hopefully one last issue from me. I have now sorted the EX-TEMPFAIL issue, but I have been and still am experiencing issues where with each click I am asked to login again. Thanks to EX_TEMPFAIL, this has not been important, but now I need to fix that. Any suggestions anyone please. Thanks Kobus signature.asc Description: OpenPGP digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DBD::mysql::st execute failed: MySQL server has goneaway at
Ok here is some more diags
I have deleted the database and recreated the database from the
installation instructions. I am still getting the same error.
In a browser it says DBD::mysql::st execute failed: MySQL server has
gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm line 71.
This is the last few lines of the log says this:
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x2af2d455f180)',
'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', 'Queue',
'General', ...) called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1284
eval {...} called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1274
HTML::Mason::Request::comp('undef', 'undef', 'undef',
'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', ...) called
at /opt/rt3/share/html/autohandler line 308
HTML::Mason::Commands::__ANON__('TimeEstimated', '', 'Status',
'new', 'new-DependsOn', '', 'Queue', 'General', 'AdminCc', ...) called
at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x2af2d4188ed0)',
'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', 'Queue',
'General', ...) called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1279
eval {...} called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 1274
HTML::Mason::Request::comp('undef', 'undef', 'undef',
'TimeEstimated', '', 'Status', 'new', 'new-DependsOn', '', ...) called
at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 473
eval {...} called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 473
eval {...} called at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Request.pm line 425
HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2af2d44ad6d0)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168
HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2af2d44ad6d0)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2af2d10de3f0)',
'Apache2::RequestRec=SCALAR(0x2af2d430fa50)') called at
/opt/rt3/bin/webmux.pl line 148
eval {...} called at /opt/rt3/bin/webmux.pl line 148
RT::Mason::handler('Apache2::RequestRec=SCALAR(0x2af2d430fa50)')
called at -e line 0
eval {...} called at -e line 0 (/usr/lib/perl5/5.8.8/Carp.pm:272)
[Sun Oct 26 11:21:28 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm line 67.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm:67)
[Sun Oct 26 11:21:28 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm line 71.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm:71)
Please can someone help with this.
Thank you
Kobus
Ruslan Zakirov wrote:
Have you done steps from UPGRADING.mysql?
On Sat, Oct 25, 2008 at 12:08 AM, Kobus Bensch [EMAIL PROTECTED] wrote:
No nothing in the mysql log.
I juast had to restart the server and i sent one ticket via email and it
generated a 122mb log file.
There is something really wrong here and I dont know what and why.
I had RT running on a server with i386 acrch and version 3.6.5.
I then moved it all to a new server and x64 arch and 3.8.1 and now I get all
of these errors.
[EMAIL PROTECTED] wrote:
Anything in the mysql logs ?
Sent via BlackBerry from T-Mobile
-Original Message-
From: Kobus Bensch - No Sig [EMAIL PROTECTED]
Date: Fri, 24 Oct 2008 21:01:27
To: Curtis Bruneau[EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] DBD::mysql::st execute failed: MySQL server has gone
away at
Hi
2GB on rt/db server.
I will have to look at the innodb settings, not changed these before so
will have to dig around.
Ticket volume is very low. Around 20 max a day.
I checked httpd and mysql logs and when this occur there is nothing much
going on in the logs.
Thanks for the help.
kobus
Curtis Bruneau wrote:
Sounds like the oom-killer is getting mysql. How much memory is on
your db server? Is it configured in such a way that when the innodb
pool is full it's not running out of memory? You shouldn't really have
an issue with this unless you have a large amount of tickets. Might
want to check some of your other logs and see what's occurring.
Apache/mod_perl can be quite memory intensive at times depending how
many children are setup, it will slowly grow.
Kobus Bensch - No Sig wrote:
Hi
I am able to access the server, I am able to login, and in some cases
even able to brwose normally.
The problem I then get is that when I try to create a ticket it thinks a
bit and then gives me this error
[rt-users] DBD::mysql::st execute failed: MySQL server has gone away at
Hi
Please can someone help.
Fresh install of os and rt and i get this error which ends of with the
ticket email sent but no ticket created and my RT is currently not
working. I have downloaded all the email archives and found other people
with the same error but no real solution.
Rt 3.8.1 on Centos 5.2 with php 5 perl 5.8.8 and mysql 5.0.45.
Thanks for any help
Kobus
There is a lot more to this log entry, I just could not include it all
here.
HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168
HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2b994c2469a0)',
'Apache2::RequestRec=SCALAR(0x2b995437e480)') called at
/opt/rt3/bin/webmux.pl line 148
eval {...} called at /opt/rt3/bin/webmux.pl line 148
RT::Mason::handler('Apache2::RequestRec=SCALAR(0x2b995437e480)')
called at -e line 0
eval {...} called at -e line 0 (/usr/lib/perl5/5.8.8/Carp.pm:272)
[Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm line 67.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm:67)
[Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm line 71.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm:71)
signature.asc
Description: OpenPGP digital signature
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DBD::mysql::st execute failed: MySQL server has gone away at
Hi
2GB on rt/db server.
I will have to look at the innodb settings, not changed these before so
will have to dig around.
Ticket volume is very low. Around 20 max a day.
I checked httpd and mysql logs and when this occur there is nothing much
going on in the logs.
Thanks for the help.
kobus
Curtis Bruneau wrote:
Sounds like the oom-killer is getting mysql. How much memory is on
your db server? Is it configured in such a way that when the innodb
pool is full it's not running out of memory? You shouldn't really have
an issue with this unless you have a large amount of tickets. Might
want to check some of your other logs and see what's occurring.
Apache/mod_perl can be quite memory intensive at times depending how
many children are setup, it will slowly grow.
Kobus Bensch - No Sig wrote:
Hi
I am able to access the server, I am able to login, and in some cases
even able to brwose normally.
The problem I then get is that when I try to create a ticket it thinks a
bit and then gives me this error.
Due to this error the server creates massive logs, so much so that I
have to reboot the server and delete it as soon as it comes back. I
deleted a 81GB rt.log file.
Further problems, but after tghis issue has been solved is after each
page i try to click on i have to login.
Last error I sometimes just get blank pages.
Thanks for the help
Kobus
Eli Altman wrote:
Please explain in detail what problem you are experiencing. Are you
having problems installing RT and running it for the first time?
Can you not access RT at all through a browser?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kobus
Bensch
Sent: Friday, October 24, 2008 12:38 PM
To: RT Users
Subject: [rt-users] DBD::mysql::st execute failed: MySQL server has
gone away at
Hi
Please can someone help.
Fresh install of os and rt and i get this error which ends of with
the ticket email sent but no ticket created and my RT is currently
not working. I have downloaded all the email archives and found
other people with the same error but no real solution.
Rt 3.8.1 on Centos 5.2 with php 5 perl 5.8.8 and mysql 5.0.45.
Thanks for any help
Kobus
There is a lot more to this log entry, I just could not include it
all here.
HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168
HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2b994c2469a0)',
'Apache2::RequestRec=SCALAR(0x2b995437e480)') called at
/opt/rt3/bin/webmux.pl line 148
eval {...} called at /opt/rt3/bin/webmux.pl line 148
RT::Mason::handler('Apache2::RequestRec=SCALAR(0x2b995437e480)')
called at -e line 0
eval {...} called at -e line 0
(/usr/lib/perl5/5.8.8/Carp.pm:272)
[Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm line 67.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm:67)
[Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm line 71.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm:71)
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DBD::mysql::st execute failed: MySQL server has goneaway at
Title: Fullnet Solutions Limited
No nothing in the mysql log.
I juast had to restart the server and i sent one ticket via email and
it generated a 122mb log file.
There is something really wrong here and I dont know what and why.
I had RT running on a server with i386 acrch and version 3.6.5.
I then moved it all to a new server and x64 arch and 3.8.1 and now I
get all of these errors.
[EMAIL PROTECTED] wrote:
Anything in the mysql logs ?
Sent via BlackBerry from T-Mobile
-Original Message-
From: Kobus Bensch - No Sig [EMAIL PROTECTED]
Date: Fri, 24 Oct 2008 21:01:27
To: Curtis Bruneau[EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] DBD::mysql::st execute failed: MySQL server has gone
away at
Hi
2GB on rt/db server.
I will have to look at the innodb settings, not changed these before so
will have to dig around.
Ticket volume is very low. Around 20 max a day.
I checked httpd and mysql logs and when this occur there is nothing much
going on in the logs.
Thanks for the help.
kobus
Curtis Bruneau wrote:
Sounds like the oom-killer is getting mysql. How much memory is on
your db server? Is it configured in such a way that when the innodb
pool is full it's not running out of memory? You shouldn't really have
an issue with this unless you have a large amount of tickets. Might
want to check some of your other logs and see what's occurring.
Apache/mod_perl can be quite memory intensive at times depending how
many children are setup, it will slowly grow.
Kobus Bensch - No Sig wrote:
Hi
I am able to access the server, I am able to login, and in some cases
even able to brwose normally.
The problem I then get is that when I try to create a ticket it thinks a
bit and then gives me this error.
Due to this error the server creates massive logs, so much so that I
have to reboot the server and delete it as soon as it comes back. I
deleted a 81GB rt.log file.
Further problems, but after tghis issue has been solved is after each
page i try to click on i have to login.
Last error I sometimes just get blank pages.
Thanks for the help
Kobus
Eli Altman wrote:
Please explain in detail what problem you are experiencing. Are you
having problems installing RT and running it for the first time?
Can you not access RT at all through a browser?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Kobus
Bensch
Sent: Friday, October 24, 2008 12:38 PM
To: RT Users
Subject: [rt-users] DBD::mysql::st execute failed: MySQL server has
gone away at
Hi
Please can someone help.
Fresh install of os and rt and i get this error which ends of with
the ticket email sent but no ticket created and my RT is currently
not working. I have downloaded all the email archives and found
other people with the same error but no real solution.
Rt 3.8.1 on Centos 5.2 with php 5 perl 5.8.8 and mysql 5.0.45.
Thanks for any help
Kobus
There is a lot more to this log entry, I just could not include it
all here.
HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168
HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2b994c2469a0)',
'Apache2::RequestRec=SCALAR(0x2b995437e480)') called at
/opt/rt3/bin/webmux.pl line 148
eval {...} called at /opt/rt3/bin/webmux.pl line 148
RT::Mason::handler('Apache2::RequestRec=SCALAR(0x2b995437e480)')
called at -e line 0
eval {...} called at -e line 0
(/usr/lib/perl5/5.8.8/Carp.pm:272)
[Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm line 67.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm:67)
[Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm line 71.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm:71)
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] DBD::mysql::st execute failed: MySQL server has goneaway at
Title: Fullnet Solutions Limited
No, because the previous server had the same version of MySQL as the
new one.
Ruslan Zakirov wrote:
Have you done steps from UPGRADING.mysql?
On Sat, Oct 25, 2008 at 12:08 AM, Kobus Bensch [EMAIL PROTECTED] wrote:
No nothing in the mysql log.
I juast had to restart the server and i sent one ticket via email and it
generated a 122mb log file.
There is something really wrong here and I dont know what and why.
I had RT running on a server with i386 acrch and version 3.6.5.
I then moved it all to a new server and x64 arch and 3.8.1 and now I get all
of these errors.
[EMAIL PROTECTED] wrote:
Anything in the mysql logs ?
Sent via BlackBerry from T-Mobile
-Original Message-
From: Kobus Bensch - No Sig [EMAIL PROTECTED]
Date: Fri, 24 Oct 2008 21:01:27
To: Curtis Bruneau[EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] DBD::mysql::st execute failed: MySQL server has gone
away at
Hi
2GB on rt/db server.
I will have to look at the innodb settings, not changed these before so
will have to dig around.
Ticket volume is very low. Around 20 max a day.
I checked httpd and mysql logs and when this occur there is nothing much
going on in the logs.
Thanks for the help.
kobus
Curtis Bruneau wrote:
Sounds like the oom-killer is getting mysql. How much memory is on
your db server? Is it configured in such a way that when the innodb
pool is full it's not running out of memory? You shouldn't really have
an issue with this unless you have a large amount of tickets. Might
want to check some of your other logs and see what's occurring.
Apache/mod_perl can be quite memory intensive at times depending how
many children are setup, it will slowly grow.
Kobus Bensch - No Sig wrote:
Hi
I am able to access the server, I am able to login, and in some cases
even able to brwose normally.
The problem I then get is that when I try to create a ticket it thinks a
bit and then gives me this error.
Due to this error the server creates massive logs, so much so that I
have to reboot the server and delete it as soon as it comes back. I
deleted a 81GB rt.log file.
Further problems, but after tghis issue has been solved is after each
page i try to click on i have to login.
Last error I sometimes just get blank pages.
Thanks for the help
Kobus
Eli Altman wrote:
Please explain in detail what problem you are experiencing. Are you
having problems installing RT and running it for the first time?
Can you not access RT at all through a browser?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of Kobus
Bensch
Sent: Friday, October 24, 2008 12:38 PM
To: RT Users
Subject: [rt-users] DBD::mysql::st execute failed: MySQL server has
gone away at
Hi
Please can someone help.
Fresh install of os and rt and i get this error which ends of with
the ticket email sent but no ticket created and my RT is currently
not working. I have downloaded all the email archives and found
other people with the same error but no real solution.
Rt 3.8.1 on Centos 5.2 with php 5 perl 5.8.8 and mysql 5.0.45.
Thanks for any help
Kobus
There is a lot more to this log entry, I just could not include it
all here.
HTML::Mason::Request::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168
HTML::Mason::Request::ApacheHandler::exec('RT::Interface::Web::Request=HASH(0x2b99543613e0)')
called at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x2b994c2469a0)',
'Apache2::RequestRec=SCALAR(0x2b995437e480)') called at
/opt/rt3/bin/webmux.pl line 148
eval {...} called at /opt/rt3/bin/webmux.pl line 148
RT::Mason::handler('Apache2::RequestRec=SCALAR(0x2b995437e480)')
called at -e line 0
eval {...} called at -e line 0
(/usr/lib/perl5/5.8.8/Carp.pm:272)
[Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm line 67.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Store/DBI.pm:67)
[Thu Oct 23 22:30:23 2008] [warning]: DBD::mysql::st execute failed:
MySQL server has gone away at
/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm line 71.
(/usr/lib/perl5/vendor_perl/5.8.8/Apache/Session/Lock/MySQL.pm:71)
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover
Re: [rt-users] DBD::mysql::st execute failed: MySQL server has goneaway at
Hi I have now run the actions for the upgrading rt and it still give me the same error. Kobus Chaim Rieger wrote: Kobus Bensch wrote: No, because the previous server had the same version of MySQL as the new one. you need to upgrade the mysql schema when upgrading rt from 3.6 to 3.8 signature.asc Description: OpenPGP digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT's GnuPG libraries
Hi Can anybody help please: I see the following errors in my rt.log: [Tue Oct 21 19:38:27 2008] [debug]: RT's GnuPG libraries couldn't successfully read your configured GnuPG home directory (/opt/rt3/var/data/gpg). PGP support has been disabled (/opt/rt3/bin/../lib/RT/Config.pm:276) How do i fix this please? Thanks Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT's GnuPG libraries
Wheres the best place to get some opensource pgp keys creation software? Alan Cheng wrote: You need to create this directory /opt/rt3/var/data/gpg and put your pgp keys in there. Alan Kobus Bensch - No Sig wrote: Hi Can anybody help please: I see the following errors in my rt.log: [Tue Oct 21 19:38:27 2008] [debug]: RT's GnuPG libraries couldn't successfully read your configured GnuPG home directory (/opt/rt3/var/data/gpg). PGP support has been disabled (/opt/rt3/bin/../lib/RT/Config.pm:276) How do i fix this please? Thanks Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT interface not working
Hi Everyone Now to start, i have downloaded all the archives for RT and searched and searched but am unable to find a solution. I am looking after a server that was rebooted this morning because it was slow. Since the reboot, when you try and access rt via a browser it comes up with a download box. In IE it says: Do you want to save the file or open it. In Firefox it is trying to download a file of type: httpd/unix-directory I have looked in the logs and httpd is giving me a 200. No errors on the mail side. We use mod_perl. I have Cleared the mason cache Here is my apache conf for rt: VirtualHost 172.16.0.7:80 ServerName rt.connection2.com ServerAdmin [EMAIL PROTECTED] ErrorLog logs/rt.connection2.com-error_log CustomLog logs/rt.connection2.com-access_log common DocumentRoot /opt/rt3/share/html AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl Location / SetHandler perl-script PerlHandler RT::Mason /Location /VirtualHost Please can anybody help with this as our RT is completely down because of this. It will not even accept emails. Thanks in advance Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT interface not working
Hi Everyone Now to start, i have downloaded all the archives for RT and searched and searched but am unable to find a solution. I am looking after a server that was rebooted this morning because it was slow. Since the reboot, when you try and access rt via a browser it comes up with a download box. In IE it says: Do you want to save the file or open it. In Firefox it is trying to download a file of type: httpd/unix-directory I have looked in the logs and httpd is giving me a 200. No errors on the mail side. Please can anybody help with this. Thanks in advance Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT interface not working
Hi Chaim Wow that was quick. mod_perl. Cleared the mason cache Here is my apache conf for rt: VirtualHost 172.16.0.7:80 ServerName rt.connection2.com ServerAdmin [EMAIL PROTECTED] ErrorLog logs/rt.connection2.com-error_log CustomLog logs/rt.connection2.com-access_log common DocumentRoot /opt/rt3/share/html # Pass through requests to display images # Alias /NoAuth/images/ /opt/rt3/share/html/NoAuth/images/ AddDefaultCharset UTF-8 PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl Location / SetHandler perl-script PerlHandler RT::Mason /Location /VirtualHost Still the same. Kobus [EMAIL PROTECTED] wrote: Mod_perl or fcgi ? Can you clear your mason cache ? --Original Message-- From: Kobus Bensch - No Sig Sender: [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Sent: Oct 10, 2008 09:49 Subject: [rt-users] RT interface not working Hi Everyone Now to start, i have downloaded all the archives for RT and searched and searched but am unable to find a solution. I am looking after a server that was rebooted this morning because it was slow. Since the reboot, when you try and access rt via a browser it comes up with a download box. In IE it says: Do you want to save the file or open it. In Firefox it is trying to download a file of type: httpd/unix-directory I have looked in the logs and httpd is giving me a 200. No errors on the mail side. Please can anybody help with this. Thanks in advance Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Sent via BlackBerry from T-Mobile ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT stopped working after latest yum updates
Hi all I use RT 3.6.5 on Centos5. Last night I performed a rather large yum update and since then rt stopped working. When I go to the rt webpage it comes up with a windows asking if I want to download a file. Can anybody help with this please. Let em know if you need more info Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT 3.6.5 and Sendmail error and looks like perl error
Hello everyone I have been seeing this in the sendmail logs: Mar 11 18:20:12 centos sendmail[7978]: m2BGLulV003149: to=|/opt/rt3/bin/rt-mailgate --queue 'FSL' --action correspond --url http://rt.comp.co.uk/;, ctladdr=[EMAIL PROTECTED] (8/0), delay=01:58:16, xdelay=00:00:01, mailer=prog, pri=661951, dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL Can anybody help me sort this. I also did the following: cat test |/opt/rt3/bin/rt-mailgate --queue 'FSL' --action correspond --url http://rt.comp.co.uk/ --debug and I get this: Connecting to http://rt.comp.co.uk//REST/1.0/NoAuth/mail-gateway at /opt/rt3/bin/rt-mailgate line 102, line 1. Can't locate object method seek via package File::Temp at /usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm line 816, GEN29 line 27. Stack: [/usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm:816] [/usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm:1083] [/usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm:1177] [/usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm:1150] [/opt/rt3/lib/RT/EmailParser.pm:231] [/opt/rt3/lib/RT/EmailParser.pm:179] [/opt/rt3/lib/RT/EmailParser.pm:139] [/opt/rt3/lib/RT/Interface/Email.pm:549] [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61] RT server error. The RT server which handled your email did not behave as expected. It said: Can't locate object method seek via package File::Temp at /usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm line 816, GEN29 line 27. Stack: [/usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm:816] [/usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm:1083] [/usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm:1177] [/usr/lib/perl5/site_perl/5.8.8/MIME/Parser.pm:1150] [/opt/rt3/lib/RT/EmailParser.pm:231] [/opt/rt3/lib/RT/EmailParser.pm:179] [/opt/rt3/lib/RT/EmailParser.pm:139] [/opt/rt3/lib/RT/Interface/Email.pm:549] [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61] Now I am not too hot on this type of perl stuff, but I did try to update File::Temp which was successful, but still the same problem. I run RT 3.6.5 on Centos 5 with sendmail. Please can someone help and let me know if you need more info to help me sort this. Thanks Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Unowned Tickets list
Hi I saw an email from an RT user regarding unowned tickets. I have a similar problem where it appears all users see all unowned tickets. And search I may I am unable to find the correct combination of rights to prevent this except for the users belonging to all groups. I have the following setup: User A belongs to group A. Queue Comp1 has group a as membership with the following rights for the group and the queue: Queue group rights Current rights /(Check box to revoke right)/ CommentOnTicket CreateTicket OwnTicket ReplyToTicket SeeQueue StealTicket TakeTicket Watch Group rights Current rights /(Check box to revoke right)/ SeeGroup Can you perhaps let em know where I am going wrong. Thanks in advance Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Merged tickets
Hi I use 3.6.5 and all is well except when i merge tickets. When i want to do anything with merged tickets tghe system slow down to a snail and even times out. I then have to close and reopen browser to continue as it will just not do anything. Can anybody help please. Thanks Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Enable Scrips per queue
Hi I want to disable some global scrips for a new queue and haver tried to follow http://lists.bestpractical.com/pipermail/rt-users/2007-October/048215.html but it does not work. All i get is the same scripts page. Has anyone else tried this and if so on what version and what did you do to get it to work? I use 3.6.4. Thanks Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Queues and scrips
Hi Please help How do I disable a scrip for a queue? I dont want the on create scrip to run for a certain queue, but for the life of me cant figure out how. Thanks in advance Kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Change the logo
Hi Thanks for the replies and Robert was right. After a lot of pulling hair as a last resort i restarted my apache and it worked. Thanks again Kobus Robert Long wrote: Drew Barnes wrote: http://wiki.bestpractical.com/view/ChangeLogo I think the relevant line for Kobus Bensch is: Restart your webserver and enjoy a highly configurable logo. .r' ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Change the logo
Hi everyone I am trying to change the logo and the link on the frontpage and the header but for some reason it ios not working. My RT::LogoLinkURL http://192.168.66.1 RT::LogoURL /rt3/NoAuth/images/mtllogo.jpg RT::LogoWidth 92 RT::LogoHeight 50 RT::MasonDataDir /var/cache/rt3/mason_data settings all show to the correct settings by clearing my browser cache nothing seems to work. Can anybody help please Thanks kobus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: AW: Re: [rt-users] RT bottlenecks
Hi
I use Nagios and Cacti to monitor RT and the box
Ham MI-ID, Torsten Brumm wrote:
Hi matthew,
Me too, if you have something, pls share.
Does anyone have something to cleanly monitor the rt performance?
Response times etc? We are using a scrip at this moment which does a
wget and this pain in the ass.
Any idea is welcome
Torsten
-Original Message-
From: [EMAIL PROTECTED]
[EMAIL PROTECTED]
To: Mathew [EMAIL PROTECTED]
CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Fri Sep 28 17:51:30 2007
Subject: Re: [rt-users] RT bottlenecks
Matthew;
If you have any benchmarking techniques , can you share them please I'll
be interested in how to monitor RT activities.
Regards;
Roy
Mathew wrote:
Version 3.6.1 actually. I'll give it a try though and see what happens.
I know there is a benchmarking method that was explained in the RT
training I attended so I'll look in my documentation and see what I find
for that.
Keep up with my goings on at http://theillien.blogspot.com
Roy El-Hames wrote:
Matthew;
What version of RT are you using?
With 3.6.1, I noticed slowness with transaction custom fields
queries,
if you do not use them try and comment out the following lines from
html/Ticket/Elements/ShowTransaction
%# if ($Transaction-CustomFieldValues-Count) {
%# /Elements/ShowCustomFields, Object = $Transaction
%#}
You may find tickets display quicker --but again do this if you do not
use Transaction CF's--
Regards;
Roy
Mathew wrote:
I've been informed that some are beginning to complain about the speed
of RT when it comes to loading tickets that contain attachments. This
has led to the question of distributed computing in the way of load
balancing. I'd like to avoid moving in this direction with RT as we
don't have the need for it. Our user base is small as is our ticket
count.
It would seem that most of the bottleneck comes from actually loading
the page. I've found that tickets with numerous transactions (exact
number not known) tend to be slow to load even without attachments.
How should I go about pinpointing the bottleneck so I can find a
solution that won't require a major tech refresh?
Mathew
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
