Re: [rt-users] Spam filtering in RT
On Mon, Jul 6, 2009 at 5:05 PM, Venkateswaran, Subbaraman < subbaraman.venkateswa...@blackrock.com> wrote: > Hello everyone, > > Would like to understand what's the best strategy to stop spam emails > creating tickets in RT ? Thanks for your time. > Once you are "sure" of how effective your general spam filtering is, you simply need to stop any e-mails classified as spam from every entering RT. You cannot succeed 100% though, so what you perhaps need to do is to redirect any such e-mails to a queue on RT where there is no autoreponse scrip. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt 3.8.2 / mail loop by out-of-office reply
On Fri, Jul 3, 2009 at 5:45 PM, Ruslan Zakirov wrote: > Shot the user with a shotgun :) > > I think "out of office" reply creates a new ticket each time cuz > subject has no ticket number. May be it's possible lower number of > loops with some set of conditions on "Autoreply to requestors on > create" scrip, for exampl: > > * matches I'm out of the office > * "small" text > * has reference to a mail, but subject is different > * > > It's not a silver bullet, but may help in many cases. > > > On Fri, Jul 3, 2009 at 3:50 PM, Bernhard > Hansbauer wrote: > > hi, > > > > it's not for the first time we encounter a mail loop caused by an > erroneous > > configuration of a user, and we receive hundreds of auto replies. > > rt does not recognize them as mail loop, thus we can only break it by > > blocking the sender's mail address. > > > > is there any other way to interrupt such loops? > > > > any hint would be greatly appreciated, IIRC, autoreplies should, as a standard, have "X-Precedence: bulk" set as one of the headers, but there may be some other strings in the headers that you can base a match on. You can then write a filter rule for your MTA such that if this header (or other string) is matched on the header and the destination (TO:, CC:, BCC) matches _any_ of your queue addresses on RT, then the mail is discarded, but with a copy to RT_ADMIN?? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "If you have nothing good to say about someone, just shut up!." -- Lucky Dube ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Synchronisation of two RT systems ???
On Tue, Jun 9, 2009 at 5:01 PM, Tariq Doukkali wrote: > Hello all, > > > > how can I synchronize two RT systems. That means if a create a comment in > one system a new comment must be added automatically on the other RT system. > We assume that The tickets have the same IDs on both systems. > Disregard the Ticket IDs. I think what you want here is just DB synchronization after installing RT on two different systems, but same configuration. What do you have in mind with this question? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.2 and could not load a valid user problem.
On Thu, Jun 4, 2009 at 4:08 PM, Rana Tanveer wrote: > Hi Community and RT Admins > > I have upgrade from RT 3.8.1 to 3.8.2, but i am facing some problem > regarding RT bounce mails. > > is there any change in RT 3.8.2 ? as from some unprivileged users it bounce > mails and for some it does not. ? > > In Earlier version RT was bouncing every single mail sending by > unprivileged users. > > I have configured my RT in such a way that unprivileged users can't create > tickets, so mails should be bounce in the form "Could not load a valid user" > ? if unprivileged user try to send mail to any Q. > > As I am loosing my important mails, could any one guide me what changes are > made in RT 3.8.2 ? This one, you really have to behave like the sysadmin that you are. Everytime I made up my mind to upgrade RT because there was need for me to, I'd do: cp -Rp /opt/rt /opt/rt-RT_VERSION-backup-$DATE mysqldump rt > rt-RT_VERSION-dbbackup-$DATE (Well, I always use MySQL) After these I would upgrade and test, test, test (when everyone is supposedly asleep!) If the upgrade is causing you pain, you can back off to the previous version. Otherwise you need to provide some logging information about what is happening. Do you see anything in the ChangeLog that might be related to your problems? -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] DashBoaard
Hello list, I am seeing so much mention of the word "DashBoard" in relation to RT. Having been off active running of RT, I am inclined to ask what it is and how I can use it. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.2 -> 3.8.3 Update/Changes
On Thu, Jun 4, 2009 at 12:58 AM, Jo Rhett wrote: > On Jun 3, 2009, at 12:28 PM, Kevin Falcone wrote: > > I don't think you're doing this from a tarball, > > you're trying to do it from the installed directory. > > Nope, from the extracted tarball in ports directory. > > > It gives you an even more specific command to run > > at the end of the output from make upgrade > > FreeBSD port doesn't use "make install" or "make upgrade" -- unless > perhaps we're supposed to run "make upgrade" from the extraction > directory afterwards. The port doesn't indicate this. > > I'm very tempted to stop using the FreeBSD port and just run RT from a > single install directory, but I'm also aware that this will make the > installation even more tied-to-Jos-brain and less easy for others to > maintain, so... I have always run my RT from the tarball on FreeBSD and it installs everything in /opt/. Upgrading that should not cause any hell if you follow the rules. The only deviation is the upgrade of the perl modules, which "make fixdeps" does for you. If other people are to maintain the system, then write them a howto for maintaining RT, but AFAICS, it's already there for you in UPGRADING. Just point them to it. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Users cant view their own preferences
On Fri, May 22, 2009 at 2:11 PM, Vincent Beau wrote: > Hello, > > I'm getting a pretty annoying problem here, since every user which is > not granted as superuser can't access their preferences. > > Is that normal ? > If not, how can I fix this ? > Did you grant ModifySelf to everyone? I think that's what determines whether a user can change their preferences. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems with RT 3.8.2 - Apache
On Tue, May 19, 2009 at 7:09 PM, Eric Chatham wrote: > On Tuesday, May 19, 2009 07:22, Sven Wrote: > > > make: > > > > 1. grep DatabaseUser /opt/rt3/etc/RT_SiteConfig.pm > > 2. grep DatabasePassword /opt/rt3/etc/RT_SiteConfig.pm > > 3. grep DatabaseRTHost /opt/rt3/etc/RT_SiteConfig.pm > > > > and then > > > > mysql -u result_from_2 -presult_from_2 -h result_from3 > > > > I'm quite sure that this is your problem. > > The apache config looked okay (I'm not sure with > > the redirect) > > Thank you all for your assistance. I tried everyone's suggestions. I > appreciate this. The problem is still persisting though. I made sure that > rt_user was added to my RT_SiteConfig.pm file and I even "hashed out" the > redirect in my Apache config (that Sven pointed out; I was thinking that > may've been a problem). I granted all permissions to the rt3 database for > rt_user. I'm using the default username/password in RT_Config.pm. I am no > longer getting the DBI error in my error_log. Now, it appears to be > something else. perl -MCPAN -e "force install Sys::Syslog" Restart Apache and post the next errors:-) At your prompting, it took me just about 30 minutes to have rt-3.8.3rc1 running!! I love the web2 interface option. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-3.8.1 is broken
On Thu, May 14, 2009 at 3:02 PM, Frederic Jaeckel wrote: > Does anyone has any hint? ;) > > # > May 14 14:01:08 jeveran RT: DBD::Pg::st execute failed: could not receive > data from server: No such file or directory at > /usr/pkg/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/Postgres.pm line > 78. > (/usr/pkg/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/Postgres.pm:78) > May 14 14:01:08 jeveran RT: DBD::Pg::st execute failed: could not receive > data from server: No such file or directory at > /usr/pkg/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm line 44. > (/usr/pkg/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm:44) > May 14 14:01:08 jeveran RT: DBD::Pg::st execute failed: could not > receive data from server: No such file or directory > at /usr/pkg/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm > line 44. > (/usr/pkg/lib/perl5/vendor_perl/5.10.0/Apache/Session/Store/DBI.pm:44) > # > If you perhaps upgraded perl, then you may get over this by reinstalling the perl modules for RT. make install-deps (or something. I can't remember the actual command) -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] HTML templates for RT ?
On Sun, May 10, 2009 at 7:54 PM, L B wrote: > Hello, > > I found something here : > http://wiki.bestpractical.com/view/SendHTMLEmail > > But I have a couple of questions : > > - why isn't it possible by default to send HTML emails ? Text emails > in Outlook are not very sexy. > - anyone has templates already done ? I can start making new ones and > share them, but I'm pretty sure the work has been already started. You really support Outlook that much? :-) HTML mail is evil. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ "Clothes make the man. Naked people have little or no influence on society." -- Mark Twain ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
