[rt-users] Source code display for html attachment
Helle, Thank you for your suggestion, but i already test it and it didn't work. I tried this in vain: -- update EmailInputEncodings utf-8, iso-8859-1, us-ascii to EmailInputEncodings iso-8859-1, utf-8, us-ascii -- SET TrustHTMLAttachments to true -- comment adddefaultcharset UTF-8 on httpd.conf here is my file RT_SiteConfig.pm On Tue, Feb 09, 2010 at 09:31:50AM +, jet jet wrote: Hello, We have got RT(3.8.1 and 3.8.2) on linux machine(centos). When we send a html attachement with a ticket, it is display as text (the source code) in it. To resolve that we have to record the html file with UTF-8 encodage selected. This is not always possible, and it makes longer the ticket resolution process. Sounds like you missed TrustHTMLAttachments and other config options. Regars William -kevin On Tue, Feb 09, 2010 at 09:31:50AM +, jet jet wrote: Hello, We have got RT(3.8.1 and 3.8.2) on linux machine(centos). When we send a html attachement with a ticket, it is display as text (the source code) in it. To resolve that we have to record the html file with UTF-8 encodage selected. This is not always possible, and it makes longer the ticket resolution process. Sounds like you missed TrustHTMLAttachments and other config options. -kevin De: jet jet jettejp...@yahoo.fr Objet: Source code display for html attachment À: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Date: Mardi 9 Février 2010, 10h31 Hello, We have got RT(3.8.1 and 3.8.2) on linux machine(centos). When we send a html attachement with a ticket, it is display as text (the source code) in it. To resolve that we have to record the html file with UTF-8 encodage selected. This is not always possible, and it makes longer the ticket resolution process. Thank you for your help William ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Source code display for html attachment
Here is the error i found in httpd logs: [Thu Feb 11 18:17:51 2010] [error]: Encoding error: UTF-16:Unrecognised BOM 3c at /usr/lib/perl5/5.10.0/i386-linux-thread-multi/Encode.pm line 182. Stack: [/usr/lib/perl5/5.10.0/i386-linux-thread-multi/Encode.pm:182] [/usr/lib/perl5/vendor_perl/5.10.0/RT/I18N.pm:235] [/usr/lib/perl5/vendor_perl/5.10.0/RT/I18N.pm:153] [/usr/lib/perl5/vendor_perl/5.10.0/RT/Interface/Web.pm:836] [/usr/share/rt3/html/Ticket/Update.html:217] [/usr/share/rt3/html/autohandler:311] defaulting to ISO-8859-1 - UTF-8 (/usr/lib/perl5/vendor_perl/5.10.0/RT/I18N.pm:239) Regards William Date: Thu, 11 Feb 2010 15:28:52 + (GMT) From: jet jet jettejp...@yahoo.fr Subject: [rt-users] Source code display for html attachment To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Message-ID: 512692.64331...@web28605.mail.ukl.yahoo.com Content-Type: text/plain; charset=iso-8859-1 Helle, Thank you for your suggestion, but i already test it and it didn't work. I tried this in vain: -- update EmailInputEncodings utf-8, iso-8859-1, us-ascii to EmailInputEncodings iso-8859-1, utf-8, us-ascii -- SET TrustHTMLAttachments to true -- comment adddefaultcharset UTF-8 on httpd.conf here is my file RT_SiteConfig.pm On Tue, Feb 09, 2010 at 09:31:50AM +, jet jet wrote: Hello, We have got RT(3.8.1 and 3.8.2) on linux machine(centos). When we send a html attachement with a ticket, it is display as text (the source code) in it. To resolve that we have to record the html file with UTF-8 encodage selected. This is not always possible, and it makes longer the ticket resolution process. Sounds like you missed TrustHTMLAttachments and other config options. Regars William -kevin On Tue, Feb 09, 2010 at 09:31:50AM +, jet jet wrote: Hello, We have got RT(3.8.1 and 3.8.2) on linux machine(centos). When we send a html attachement with a ticket, it is display as text (the source code) in it. To resolve that we have to record the html file with UTF-8 encodage selected. This is not always possible, and it makes longer the ticket resolution process. Sounds like you missed TrustHTMLAttachments and other config options. -kevin De: jet jet jettejp...@yahoo.fr Objet: Source code display for html attachment ?: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Date: Mardi 9 F?vrier 2010, 10h31 Hello, We have got RT(3.8.1 and 3.8.2) on linux machine(centos). When we?send a html?attachement?with a ticket, it is display as text (the source code) in it. To resolve that we have to record the html file with UTF-8 encodage selected. This is not always possible, and it makes longer the ticket resolution process. ? Thank you for your help William -- next part -- An HTML attachment was scrubbed... URL: http://lists.bestpractical.com/pipermail/rt-users/attachments/20100211/95d17843/attachment.html -- ___ RT-Users mailing list RT-Users@lists.bestpractical.com http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users End of RT-Users Digest, Vol 71, Issue 28 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Source code display for html attachment
Hello, We have got RT(3.8.1 and 3.8.2) on linux machine(centos). When we send a html attachement with a ticket, it is display as text (the source code) in it. To resolve that we have to record the html file with UTF-8 encodage selected. This is not always possible, and it makes longer the ticket resolution process. Thank you for your help William ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Re : Source code display for html attachment
in order to solve the PB i did theses changes in vain: -- update EmailInputEncodings utf-8, iso-8859-1, us-ascii to EmailInputEncodings iso-8859-1, utf-8, us-ascii -- SET TrustHTMLAttachments to true -- comment adddefaultcharset UTF-8 on httpd.conf Thank you; William --- En date de : Mar 9.2.10, jet jet jettejp...@yahoo.fr a écrit : De: jet jet jettejp...@yahoo.fr Objet: Source code display for html attachment À: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Date: Mardi 9 Février 2010, 10h31 Hello, We have got RT(3.8.1 and 3.8.2) on linux machine(centos). When we send a html attachement with a ticket, it is display as text (the source code) in it. To resolve that we have to record the html file with UTF-8 encodage selected. This is not always possible, and it makes longer the ticket resolution process. Thank you for your help William ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
