from:"linuxsupport"

Re: [rt-users] RT Authentication with google login

2011-11-14 Thread linuxsupport

Hi,

Can anyone have example of google login?

On Sat, Nov 12, 2011 at 9:55 AM, linuxsupport lin.supp...@gmail.com wrote:

 I saw RT::Authen::OpenID and RT::Authen::OpenID2 but there is no
 documentation on how to configure it.


 On Sat, Nov 12, 2011 at 9:43 AM, David Nicol davidni...@gmail.com wrote:

 could not the openID login method (there is one isn't there?) turn into
 this?

 On 11/11/11, linuxsupport lin.supp...@gmail.com wrote:
  Hi,
 
  Anyone has a working example of RT authentication with google login?
 
  Thanks
 


 --
 One only understands the things that one tames -- the fox




RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain  November 28  29, 2011

Re: [rt-users] How to setup RT::Extension::SLA

2011-11-11 Thread linuxsupport

I have modified the config as below. still not working

Set(%ServiceAgreements, (
Default = 'GA',
QueueDefault = {
'General' = 'GA',
'Support' = 'GA',
'Sales' = 'GA',
'Incident' = 'SA',
},
Levels = {
'SA' = {
StartImmediately = 1,
Response = { RealMinutes = 60*1*2  },
Resolve = { RealMinutes = 60*4 },
},
'GA' = {
BusinessHours = 'ga_hours',
Response = { BusinessMinutes = 60*1 },
Resolve = { BusinessMinutes = 60*4 },
},
},
));


Set(%ServiceBusinessHours, (
'ga_hours' = {
0 = { Name = 'Sunday', Start = undef, End = undef },
1 = { Name = 'Monday', Start = '09:00', End = '17:00' },
2 = { Name = 'Tuesday', Start = '09:00', End = '17:00'
},
3 = { Name = 'Wednesday', Start = '09:00', End =
'17:00' },
4 = { Name = 'Thursday', Start = '09:00', End = '17:00'
},
5 = { Name = 'Friday', Start = '09:00', End = '17:00' },
6 = { Name = 'Saturday', Start = '09:00', End = '13:00'
}
},
));
On Fri, Nov 11, 2011 at 2:06 PM, Bart b...@pleh.info wrote:

 I noticed that in your config you say that 4h is the default, this SLA
 however doesn't exist. Try replacing that with 24 and see what happens.

 -- Bart



 2011/11/11 linuxsupport lin.supp...@gmail.com

 Hi,

 I did it and then created a ticket but I can not see it applying the SLA.
 What else should I check?


 On Thu, Nov 10, 2011 at 6:38 PM, Bart b...@pleh.info wrote:

 Only the Name field is needed.

 -- Bart


 2011/11/10 linuxsupport lin.supp...@gmail.com

 Thanks Bart, but there are 4 fields in that custom field.

 Sort , Name, Description, Category

 Where should that 24 go? in Sort or Name?


 On Thu, Nov 10, 2011 at 4:06 PM, Bart b...@pleh.info wrote:

 Sorry, forgot to mention that in your case that's value 24 since
 you've only defined one entry.

 -- Bart



 2011/11/10 Bart b...@pleh.info

 You have to manually add the same values of your config to your SLA
 Custom Field. From there it should work as intended.

 -- Bart


 2011/11/10 linuxsupport lin.supp...@gmail.com

  Hi,

 I have just installed RT, along with plugin RT::Extension::SLA

 Following is the configuration I have placed in RT_SiteConfig.pm

 Set(%ServiceAgreements, (
 Default = '4h',
 QueueDefault = {
 'General' = '24',
 },
 Levels = {
 '24' = {
 StartImmediately = 1,
 Response = { RealMinutes = 60*1  },
 Resolve = { RealMinutes = 60*4 },
 },
 },
 ));

 But I can not see any SLA while creating new ticket, it shows me
 blank box

 Can someone correct me please?

 OS: Debain Squeeze
 RT -- request-tracker4 4.0.2-1~bpo60+1

 Thanks


 
 RT Training Sessions (
 http://bestpractical.com/services/training.html)
 *  Barcelona, Spain — November 28  29, 2011









RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain  November 28  29, 2011

Re: [rt-users] How to setup RT::Extension::SLA

2011-11-11 Thread linuxsupport

Yes, it is enabled

Set( @Plugins, qw( RT::Extension::SLA) );

In the log it says.

[Fri Nov 11 10:55:12 2011] [warning]: SLA scrip applied to a queue that has
no SLA CF
(/usr/local/share/request-tracker4/plugins/RT-Extension-SLA/lib/RT/Action/SLA_SetDefault.pm:33


On Fri, Nov 11, 2011 at 4:16 PM, Ruslan Zakirov r...@bestpractical.comwrote:

 Hi,

 Have you enabled plugin in the config? What do you have in logs when
 you create a ticket?

 On Fri, Nov 11, 2011 at 2:03 PM, linuxsupport lin.supp...@gmail.com
 wrote:
  I have modified the config as below. still not working
 
  Set(%ServiceAgreements, (
  Default = 'GA',
  QueueDefault = {
  'General' = 'GA',
  'Support' = 'GA',
  'Sales' = 'GA',
  'Incident' = 'SA',
  },
  Levels = {
  'SA' = {
  StartImmediately = 1,
  Response = { RealMinutes = 60*1*2  },
  Resolve = { RealMinutes = 60*4 },
  },
  'GA' = {
  BusinessHours = 'ga_hours',
  Response = { BusinessMinutes = 60*1 },
  Resolve = { BusinessMinutes = 60*4 },
  },
  },
  ));
 
 
  Set(%ServiceBusinessHours, (
  'ga_hours' = {
  0 = { Name = 'Sunday', Start = undef, End = undef },
  1 = { Name = 'Monday', Start = '09:00', End =
 '17:00' },
  2 = { Name = 'Tuesday', Start = '09:00', End =
 '17:00'
  },
  3 = { Name = 'Wednesday', Start = '09:00', End =
 '17:00'
  },
  4 = { Name = 'Thursday', Start = '09:00', End =
 '17:00'
  },
  5 = { Name = 'Friday', Start = '09:00', End =
 '17:00' },
  6 = { Name = 'Saturday', Start = '09:00', End =
 '13:00'
  }
  },
  ));
  On Fri, Nov 11, 2011 at 2:06 PM, Bart b...@pleh.info wrote:
 
  I noticed that in your config you say that 4h is the default, this SLA
  however doesn't exist. Try replacing that with 24 and see what happens.
  -- Bart
 
 
  2011/11/11 linuxsupport lin.supp...@gmail.com
 
  Hi,
 
  I did it and then created a ticket but I can not see it applying the
 SLA.
  What else should I check?
 
  On Thu, Nov 10, 2011 at 6:38 PM, Bart b...@pleh.info wrote:
 
  Only the Name field is needed.
  -- Bart
 
 
  2011/11/10 linuxsupport lin.supp...@gmail.com
 
  Thanks Bart, but there are 4 fields in that custom field.
 
  Sort , Name, Description, Category
 
  Where should that 24 go? in Sort or Name?
 
  On Thu, Nov 10, 2011 at 4:06 PM, Bart b...@pleh.info wrote:
 
  Sorry, forgot to mention that in your case that's value 24 since
  you've only defined one entry.
  -- Bart
 
 
  2011/11/10 Bart b...@pleh.info
 
  You have to manually add the same values of your config to your SLA
  Custom Field. From there it should work as intended.
  -- Bart
 
 
  2011/11/10 linuxsupport lin.supp...@gmail.com
 
  Hi,
 
  I have just installed RT, along with plugin RT::Extension::SLA
 
  Following is the configuration I have placed in RT_SiteConfig.pm
 
  Set(%ServiceAgreements, (
  Default = '4h',
  QueueDefault = {
  'General' = '24',
  },
  Levels = {
  '24' = {
  StartImmediately = 1,
  Response = { RealMinutes = 60*1  },
  Resolve = { RealMinutes = 60*4 },
  },
  },
  ));
 
  But I can not see any SLA while creating new ticket, it shows me
  blank box
 
  Can someone correct me please?
 
  OS: Debain Squeeze
  RT -- request-tracker4 4.0.2-1~bpo60+1
 
  Thanks
 
 
  
  RT Training Sessions
  (http://bestpractical.com/services/training.html)
  *  Barcelona, Spain — November 28  29, 2011
 
 
 
 
 
 
 
 
  
  RT Training Sessions (http://bestpractical.com/services/training.html)
  *  Barcelona, Spain — November 28  29, 2011
 



 --
 Best regards, Ruslan.


RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain  November 28  29, 2011

Re: [rt-users] How to setup RT::Extension::SLA

2011-11-11 Thread linuxsupport

OK, it is working, but I could not understand

Created:Fri Nov 11 16:35:18 2011  -- this is ok
Starts:Fri Nov 11 16:35:18 2011-- this should be set to Created+ 1hours
response time
Started:Fri Nov 11 16:42:43 2011
Last 
Contacthttp://207.228.237.31/rt/Ticket/Display.html?id=8Action=SetTold:Not
set
Due:Sat Nov 12 09:35:18 2011  -- this should be set to Created + 4
hours resolution time
Closed:Not set
Updated:Fri Nov 11 16:42:43 2011 by Enoch
Roothttp://207.228.237.31/rt/Ticket/Display.html?id=8#lasttrans

Please correct me, I am doing something wrong or not understanding it a t
all.

On Fri, Nov 11, 2011 at 4:33 PM, Ruslan Zakirov r...@bestpractical.comwrote:

 On Fri, Nov 11, 2011 at 2:56 PM, linuxsupport lin.supp...@gmail.com
 wrote:
  Yes, it is enabled
 
  Set( @Plugins, qw( RT::Extension::SLA) );
 
  In the log it says.
 
  [Fri Nov 11 10:55:12 2011] [warning]: SLA scrip applied to a queue that
 has
  no SLA CF
 
 (/usr/local/share/request-tracker4/plugins/RT-Extension-SLA/lib/RT/Action/SLA_SetDefault.pm:33

 You didn't apply SLA custom field to queues. Goto admin UI and do it.


 
 
  On Fri, Nov 11, 2011 at 4:16 PM, Ruslan Zakirov r...@bestpractical.com
  wrote:
 
  Hi,
 
  Have you enabled plugin in the config? What do you have in logs when
  you create a ticket?
 
  On Fri, Nov 11, 2011 at 2:03 PM, linuxsupport lin.supp...@gmail.com
  wrote:
   I have modified the config as below. still not working
  
   Set(%ServiceAgreements, (
   Default = 'GA',
   QueueDefault = {
   'General' = 'GA',
   'Support' = 'GA',
   'Sales' = 'GA',
   'Incident' = 'SA',
   },
   Levels = {
   'SA' = {
   StartImmediately = 1,
   Response = { RealMinutes = 60*1*2  },
   Resolve = { RealMinutes = 60*4 },
   },
   'GA' = {
   BusinessHours = 'ga_hours',
   Response = { BusinessMinutes = 60*1 },
   Resolve = { BusinessMinutes = 60*4 },
   },
   },
   ));
  
  
   Set(%ServiceBusinessHours, (
   'ga_hours' = {
   0 = { Name = 'Sunday', Start = undef, End = undef
 },
   1 = { Name = 'Monday', Start = '09:00', End =
   '17:00' },
   2 = { Name = 'Tuesday', Start = '09:00', End =
   '17:00'
   },
   3 = { Name = 'Wednesday', Start = '09:00', End =
   '17:00'
   },
   4 = { Name = 'Thursday', Start = '09:00', End =
   '17:00'
   },
   5 = { Name = 'Friday', Start = '09:00', End =
   '17:00' },
   6 = { Name = 'Saturday', Start = '09:00', End =
   '13:00'
   }
   },
   ));
   On Fri, Nov 11, 2011 at 2:06 PM, Bart b...@pleh.info wrote:
  
   I noticed that in your config you say that 4h is the default, this
   SLA
   however doesn't exist. Try replacing that with 24 and see what
 happens.
   -- Bart
  
  
   2011/11/11 linuxsupport lin.supp...@gmail.com
  
   Hi,
  
   I did it and then created a ticket but I can not see it applying the
   SLA.
   What else should I check?
  
   On Thu, Nov 10, 2011 at 6:38 PM, Bart b...@pleh.info wrote:
  
   Only the Name field is needed.
   -- Bart
  
  
   2011/11/10 linuxsupport lin.supp...@gmail.com
  
   Thanks Bart, but there are 4 fields in that custom field.
  
   Sort , Name, Description, Category
  
   Where should that 24 go? in Sort or Name?
  
   On Thu, Nov 10, 2011 at 4:06 PM, Bart b...@pleh.info wrote:
  
   Sorry, forgot to mention that in your case that's value 24
 since
   you've only defined one entry.
   -- Bart
  
  
   2011/11/10 Bart b...@pleh.info
  
   You have to manually add the same values of your config to your
   SLA
   Custom Field. From there it should work as intended.
   -- Bart
  
  
   2011/11/10 linuxsupport lin.supp...@gmail.com
  
   Hi,
  
   I have just installed RT, along with plugin RT::Extension::SLA
  
   Following is the configuration I have placed in
 RT_SiteConfig.pm
  
   Set(%ServiceAgreements, (
   Default = '4h',
   QueueDefault = {
   'General' = '24',
   },
   Levels = {
   '24' = {
   StartImmediately = 1,
   Response = { RealMinutes = 60*1  },
   Resolve = { RealMinutes = 60*4 },
   },
   },
   ));
  
   But I can not see any SLA while creating new ticket, it shows
 me
   blank box
  
   Can someone correct me please?
  
   OS: Debain Squeeze
   RT -- request-tracker4 4.0.2-1~bpo60+1
  
   Thanks
  
  
   
   RT Training Sessions
   (http://bestpractical.com/services/training.html)
   *  Barcelona, Spain — November 28  29, 2011
  
  
  
  
  
  
  
  
   
   RT Training Sessions (http://bestpractical.com/services

[rt-users] RT Authentication with google login

2011-11-11 Thread linuxsupport

Hi,

Anyone has a working example of RT authentication with google login?

Thanks

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain  November 28  29, 2011

Re: [rt-users] RT Authentication with google login

2011-11-11 Thread linuxsupport

I saw RT::Authen::OpenID and RT::Authen::OpenID2 but there is no
documentation on how to configure it.

On Sat, Nov 12, 2011 at 9:43 AM, David Nicol davidni...@gmail.com wrote:

 could not the openID login method (there is one isn't there?) turn into
 this?

 On 11/11/11, linuxsupport lin.supp...@gmail.com wrote:
  Hi,
 
  Anyone has a working example of RT authentication with google login?
 
  Thanks
 


 --
 One only understands the things that one tames -- the fox


RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain  November 28  29, 2011

[rt-users] How to setup RT::Extension::SLA

2011-11-10 Thread linuxsupport

Hi,

I have just installed RT, along with plugin RT::Extension::SLA

Following is the configuration I have placed in RT_SiteConfig.pm

Set(%ServiceAgreements, (
Default = '4h',
QueueDefault = {
'General' = '24',
},
Levels = {
'24' = {
StartImmediately = 1,
Response = { RealMinutes = 60*1  },
Resolve = { RealMinutes = 60*4 },
},
},
));

But I can not see any SLA while creating new ticket, it shows me blank box

Can someone correct me please?

OS: Debain Squeeze
RT -- request-tracker4 4.0.2-1~bpo60+1

Thanks

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain  November 28  29, 2011

Re: [rt-users] How to setup RT::Extension::SLA

2011-11-10 Thread linuxsupport

Thanks Bart, but there are 4 fields in that custom field.

Sort , Name, Description, Category

Where should that 24 go? in Sort or Name?

On Thu, Nov 10, 2011 at 4:06 PM, Bart b...@pleh.info wrote:

 Sorry, forgot to mention that in your case that's value 24 since you've
 only defined one entry.

 -- Bart



 2011/11/10 Bart b...@pleh.info

 You have to manually add the same values of your config to your SLA
 Custom Field. From there it should work as intended.

 -- Bart


 2011/11/10 linuxsupport lin.supp...@gmail.com

  Hi,

 I have just installed RT, along with plugin RT::Extension::SLA

 Following is the configuration I have placed in RT_SiteConfig.pm

 Set(%ServiceAgreements, (
 Default = '4h',
 QueueDefault = {
 'General' = '24',
 },
 Levels = {
 '24' = {
 StartImmediately = 1,
 Response = { RealMinutes = 60*1  },
 Resolve = { RealMinutes = 60*4 },
 },
 },
 ));

 But I can not see any SLA while creating new ticket, it shows me blank
 box

 Can someone correct me please?

 OS: Debain Squeeze
 RT -- request-tracker4 4.0.2-1~bpo60+1

 Thanks


 
 RT Training Sessions (http://bestpractical.com/services/training.html)
 *  Barcelona, Spain — November 28  29, 2011





RT Training Sessions (http://bestpractical.com/services/training.html)
*  Barcelona, Spain  November 28  29, 2011

Re: [rt-users] RT Authentication with google login

Re: [rt-users] How to setup RT::Extension::SLA

Re: [rt-users] How to setup RT::Extension::SLA

Re: [rt-users] How to setup RT::Extension::SLA

[rt-users] RT Authentication with google login

Re: [rt-users] RT Authentication with google login

[rt-users] How to setup RT::Extension::SLA

Re: [rt-users] How to setup RT::Extension::SLA

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