Thanks Bart, but there are 4 fields in that custom field. Sort , Name, Description, Category
Where should that 24 go? in Sort or Name? On Thu, Nov 10, 2011 at 4:06 PM, Bart <[email protected]> wrote: > Sorry, forgot to mention that in your case that's value "24" since you've > only defined one entry. > > -- Bart > > > > 2011/11/10 Bart <[email protected]> > >> You have to manually add the same values of your config to your SLA >> Custom Field. From there it should work as intended. >> >> -- Bart >> >> >> 2011/11/10 linuxsupport <[email protected]> >> >>> Hi, >>> >>> I have just installed RT, along with plugin RT::Extension::SLA >>> >>> Following is the configuration I have placed in RT_SiteConfig.pm >>> >>> Set(%ServiceAgreements, ( >>> Default => '4h', >>> QueueDefault => { >>> 'General' => '24', >>> }, >>> Levels => { >>> '24' => { >>> StartImmediately => 1, >>> Response => { RealMinutes => 60*1 }, >>> Resolve => { RealMinutes => 60*4 }, >>> }, >>> }, >>> )); >>> >>> But I can not see any SLA while creating new ticket, it shows me blank >>> box >>> >>> Can someone correct me please? >>> >>> OS: Debain Squeeze >>> RT -- request-tracker4 4.0.2-1~bpo60+1 >>> >>> Thanks >>> >>> >>> -------- >>> RT Training Sessions (http://bestpractical.com/services/training.html) >>> * Barcelona, Spain — November 28 & 29, 2011 >>> >> >> >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
