Yes, it is enabled Set( @Plugins, qw( RT::Extension::SLA) );
In the log it says. [Fri Nov 11 10:55:12 2011] [warning]: SLA scrip applied to a queue that has no SLA CF (/usr/local/share/request-tracker4/plugins/RT-Extension-SLA/lib/RT/Action/SLA_SetDefault.pm:33 On Fri, Nov 11, 2011 at 4:16 PM, Ruslan Zakirov <[email protected]>wrote: > Hi, > > Have you enabled plugin in the config? What do you have in logs when > you create a ticket? > > On Fri, Nov 11, 2011 at 2:03 PM, linuxsupport <[email protected]> > wrote: > > I have modified the config as below. still not working > > > > Set(%ServiceAgreements, ( > > Default => 'GA', > > QueueDefault => { > > 'General' => 'GA', > > 'Support' => 'GA', > > 'Sales' => 'GA', > > 'Incident' => 'SA', > > }, > > Levels => { > > 'SA' => { > > StartImmediately => 1, > > Response => { RealMinutes => 60*1*2 }, > > Resolve => { RealMinutes => 60*4 }, > > }, > > 'GA' => { > > BusinessHours => 'ga_hours', > > Response => { BusinessMinutes => 60*1 }, > > Resolve => { BusinessMinutes => 60*4 }, > > }, > > }, > > )); > > > > > > Set(%ServiceBusinessHours, ( > > 'ga_hours' => { > > 0 => { Name => 'Sunday', Start => undef, End => undef }, > > 1 => { Name => 'Monday', Start => '09:00', End => > '17:00' }, > > 2 => { Name => 'Tuesday', Start => '09:00', End => > '17:00' > > }, > > 3 => { Name => 'Wednesday', Start => '09:00', End => > '17:00' > > }, > > 4 => { Name => 'Thursday', Start => '09:00', End => > '17:00' > > }, > > 5 => { Name => 'Friday', Start => '09:00', End => > '17:00' }, > > 6 => { Name => 'Saturday', Start => '09:00', End => > '13:00' > > } > > }, > > )); > > On Fri, Nov 11, 2011 at 2:06 PM, Bart <[email protected]> wrote: > >> > >> I noticed that in your config you say that "4h" is the default, this SLA > >> however doesn't exist. Try replacing that with 24 and see what happens. > >> -- Bart > >> > >> > >> 2011/11/11 linuxsupport <[email protected]> > >>> > >>> Hi, > >>> > >>> I did it and then created a ticket but I can not see it applying the > SLA. > >>> What else should I check? > >>> > >>> On Thu, Nov 10, 2011 at 6:38 PM, Bart <[email protected]> wrote: > >>>> > >>>> Only the "Name" field is needed. > >>>> -- Bart > >>>> > >>>> > >>>> 2011/11/10 linuxsupport <[email protected]> > >>>>> > >>>>> Thanks Bart, but there are 4 fields in that custom field. > >>>>> > >>>>> Sort , Name, Description, Category > >>>>> > >>>>> Where should that 24 go? in Sort or Name? > >>>>> > >>>>> On Thu, Nov 10, 2011 at 4:06 PM, Bart <[email protected]> wrote: > >>>>>> > >>>>>> Sorry, forgot to mention that in your case that's value "24" since > >>>>>> you've only defined one entry. > >>>>>> -- Bart > >>>>>> > >>>>>> > >>>>>> 2011/11/10 Bart <[email protected]> > >>>>>>> > >>>>>>> You have to manually add the same values of your config to your SLA > >>>>>>> Custom Field. From there it should work as intended. > >>>>>>> -- Bart > >>>>>>> > >>>>>>> > >>>>>>> 2011/11/10 linuxsupport <[email protected]> > >>>>>>>> > >>>>>>>> Hi, > >>>>>>>> > >>>>>>>> I have just installed RT, along with plugin RT::Extension::SLA > >>>>>>>> > >>>>>>>> Following is the configuration I have placed in RT_SiteConfig.pm > >>>>>>>> > >>>>>>>> Set(%ServiceAgreements, ( > >>>>>>>> Default => '4h', > >>>>>>>> QueueDefault => { > >>>>>>>> 'General' => '24', > >>>>>>>> }, > >>>>>>>> Levels => { > >>>>>>>> '24' => { > >>>>>>>> StartImmediately => 1, > >>>>>>>> Response => { RealMinutes => 60*1 }, > >>>>>>>> Resolve => { RealMinutes => 60*4 }, > >>>>>>>> }, > >>>>>>>> }, > >>>>>>>> )); > >>>>>>>> > >>>>>>>> But I can not see any SLA while creating new ticket, it shows me > >>>>>>>> blank box > >>>>>>>> > >>>>>>>> Can someone correct me please? > >>>>>>>> > >>>>>>>> OS: Debain Squeeze > >>>>>>>> RT -- request-tracker4 4.0.2-1~bpo60+1 > >>>>>>>> > >>>>>>>> Thanks > >>>>>>>> > >>>>>>>> > >>>>>>>> -------- > >>>>>>>> RT Training Sessions > >>>>>>>> (http://bestpractical.com/services/training.html) > >>>>>>>> * Barcelona, Spain — November 28 & 29, 2011 > >>>>>>> > >>>>>> > >>>>> > >>>> > >>> > >> > > > > > > -------- > > RT Training Sessions (http://bestpractical.com/services/training.html) > > * Barcelona, Spain — November 28 & 29, 2011 > > > > > > -- > Best regards, Ruslan. >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
