Re: [rt-users] 10 newest unowned tickets - by queue
On 03/25/2013 05:25 AM, Bart wrote: > The default is indeed, anything you have access to. > > You can however replace that query with a more specific one which > filters a certain queue: > > Owner = 'Nobody' AND ( Queue = 'Some support queue' OR Queue = 'another > support queue' ) AND ( Status = 'new' OR Status = 'open' ) > > This could be saved as a group search. > > After that a user will have to replace the query on his dashboard. > > I'm not aware of a way to make this default for specific groups. Luckily, there's a way to make a single query for everyone to use: QueueAdminCc.id = '__CurrentUser__' Add that to the existing search and save it, and now it'll only list tickets in the queues in which the current user is an admincc.
Re: [rt-users] 10 newest unowned tickets - by queue
2013/3/24 Tim Dunphy > Hello, > > Our RT server is growing. Now other departments are starting to get > curious about our ticketing system and wanting to use it. One common > element of all the RT 'at a glance' pages is the '10 newest unowned > tickets' which does not distinguish as to queue. > > Is there any way to get '10 Newest Unowned Tickets' to display tickets > from a certain queue on 'RT At a glance'? For instance if I belong to the > Operations group and I log into RT is there any way I can see only unowned > tickets from the Operations queue? And for others from other groups see the > same for their corresponding groups and queues? > > Thanks, > TIm > > -- > GPG me!! > > gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B > > Hi, The default is indeed, anything you have access to. You can however replace that query with a more specific one which filters a certain queue: Owner = 'Nobody' AND ( Queue = 'Some support queue' OR Queue = 'another support queue' ) AND ( Status = 'new' OR Status = 'open' ) This could be saved as a group search. After that a user will have to replace the query on his dashboard. I'm not aware of a way to make this default for specific groups. -- Bart G.
[rt-users] 10 newest unowned tickets - by queue
Hello, Our RT server is growing. Now other departments are starting to get curious about our ticketing system and wanting to use it. One common element of all the RT 'at a glance' pages is the '10 newest unowned tickets' which does not distinguish as to queue. Is there any way to get '10 Newest Unowned Tickets' to display tickets from a certain queue on 'RT At a glance'? For instance if I belong to the Operations group and I log into RT is there any way I can see only unowned tickets from the Operations queue? And for others from other groups see the same for their corresponding groups and queues? Thanks, TIm -- GPG me!! gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B
