[rt-users] Asset Tracker: make some custom field global
Except for Name,Type, Description, and Status; everything else in Asset Tracker is a custom field. We need to make some fields global so that they are always presented in search results like the default four, and so that they are presented in the Query Builder without first having to select a type that has that custom field. Is there a way to do this built in? If not, do Todd or others have a suggestion for where to begin to add this functionality that I could approach our programmers with? Thanks, Mike ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Asset Tracker: make some custom field global
If I recall correctly, this is done the same way all other RT custom fields are made global. Admin - Global - Custom Fields. On Mon, Aug 31, 2009 at 5:03 PM, Michael Ellismichael_el...@umanitoba.ca wrote: Except for Name,Type, Description, and Status; everything else in Asset Tracker is a custom field. We need to make some fields global so that they are always presented in search results like the default four, and so that they are presented in the Query Builder without first having to select a type that has that custom field. Is there a way to do this built in? If not, do Todd or others have a suggestion for where to begin to add this functionality that I could approach our programmers with? Thanks, Mike ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Asset Tracker: make some custom field global
Thanks. I don't know how I missed that. Can you think of a way to edit the default format so that it includes a CF SerialNumber in every asset query result? I was looking in... /opt/rt3/share/html/AssetTracker/Search/Results.html and /opt/rt3/share/html/AssetTracker/Search/Build.html ... thinking that I might append $format with the what I need, but am not sure if this is the best way to go. -Mike -Original Message- From: Todd Chapman [mailto:t...@chaka.net] Sent: August-31-09 4:20 PM To: Michael Ellis Cc: rt Users Subject: Re: [rt-users] Asset Tracker: make some custom field global If I recall correctly, this is done the same way all other RT custom fields are made global. Admin - Global - Custom Fields. On Mon, Aug 31, 2009 at 5:03 PM, Michael Ellismichael_el...@umanitoba.ca wrote: Except for Name,Type, Description, and Status; everything else in Asset Tracker is a custom field. We need to make some fields global so that they are always presented in search results like the default four, and so that they are presented in the Query Builder without first having to select a type that has that custom field. Is there a way to do this built in? If not, do Todd or others have a suggestion for where to begin to add this functionality that I could approach our programmers with? Thanks, Mike ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Asset Tracker: make some custom field global
Oh and it's the first thing, too. I'm sorry for not noticing that. I forget than when you re-open something in vim it brings you to where you last were, NOT the top of the file. Apologies all, Mike -Original Message- From: Todd Chapman [mailto:t...@chaka.net] Sent: August-31-09 4:49 PM To: Michael Ellis Cc: rt Users Subject: Re: [rt-users] Asset Tracker: make some custom field global That's configurable in AT_Config.pm. On Mon, Aug 31, 2009 at 5:44 PM, Michael Ellismichael_el...@umanitoba.ca wrote: Thanks. I don't know how I missed that. Can you think of a way to edit the default format so that it includes a CF SerialNumber in every asset query result? I was looking in... /opt/rt3/share/html/AssetTracker/Search/Results.html and /opt/rt3/share/html/AssetTracker/Search/Build.html ... thinking that I might append $format with the what I need, but am not sure if this is the best way to go. -Mike -Original Message- From: Todd Chapman [mailto:t...@chaka.net] Sent: August-31-09 4:20 PM To: Michael Ellis Cc: rt Users Subject: Re: [rt-users] Asset Tracker: make some custom field global If I recall correctly, this is done the same way all other RT custom fields are made global. Admin - Global - Custom Fields. On Mon, Aug 31, 2009 at 5:03 PM, Michael Ellismichael_el...@umanitoba.ca wrote: Except for Name,Type, Description, and Status; everything else in Asset Tracker is a custom field. We need to make some fields global so that they are always presented in search results like the default four, and so that they are presented in the Query Builder without first having to select a type that has that custom field. Is there a way to do this built in? If not, do Todd or others have a suggestion for where to begin to add this functionality that I could approach our programmers with? Thanks, Mike ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
