Re: [rt-users] Configure Fetchmail to create tickets
I would copy and paste, but the terminal to the remote CentOS box is on another computer. That line was one line, I didn't know that it had been formatted incorrectly. The syntax error says that there is an error at /usr/bin/rt-mailgate which I assumed meant that the error was before that argument, if that is incorrect please tell me. But I am going to read the man page now and see if I can fix it. Ill post here again if I have any problems, thanks to everyone who helped :D George On Thu, Jul 29, 2010 at 6:23 AM, Rob MacGregor rob.macgre...@gmail.comwrote: On Wed, Jul 28, 2010 at 23:24, George Simpson simpsongeorg...@gmail.com wrote: It still has problems at /usr/bin/perl, is there any detailed set up guide for fetchmail and RT on centos that helps with creating tickets via email? thanks so much. It would probably help if you copy-and-pasted the error messages, rather than interpreting them for others ;) I assume the error is from the MDA line you posted? mda /usr/bin/perl /usr/bin/rt-mailgate --url https://localhost/ \ --queue support --action correspond Did you try making that a single line? -- Please keep list traffic on the list. Rob MacGregor Whoever fights monsters should see to it that in the process he doesn't become a monster. Friedrich Nietzsche Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configure Fetchmail to create tickets
Hi yeah, sorry for the http://localhost/rt3, its really something like 174.129.xxx.xxx/rt3, I'd be cruxified I put that here though. I will remove the perl call, but how do I send an email from the command line? On Thu, Jul 29, 2010 at 9:42 AM, Joachim Thuau joachim.th...@heavy-iron.com wrote: mda /usr/bin/perl /usr/bin/rt-mailgate --url https://localhost/ \ --queue support --action correspond A couple of thing to try: · Mda “/usr/bin/perl … o You listed mailgate in the smrsh, but not perl. You will need to remove the /usr/bin/perl as it’s not needed (the script will call on it from the #! at the top of rt-mailgate) · --url https://localhost/ o Usually, people put an extra level for RT on their servers like https://blah.tld/rt3/ (so that it’s easier to have un-authenticated icons and stuff not managed by mod_perl (separating the various static and non-static bits of RT. Are you sure that the URL above is the proper one? You should also probably use the actual URL as seen from other hosts, as there might be some code running that uses that to figure out where to put it all… And a couple of questions: · Does RT-mailgate work with a dummy email from the command line? You might want to confirm that all your parameters to mailgate are working… · Confirm the URL to get to RT (open the web interface, at the login prompt, and use that exact URL shown in the address bar) I hope this gets you closer… Thanks, Jok Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configure Fetchmail to create tickets
I apologize for the confusion, but what do I put with the blahblahblah? a path or the --queue general --action correspond part? On Thu, Jul 29, 2010 at 11:09 AM, Joachim Thuau joachim.th...@heavy-iron.com wrote: Add “tee” to the smrsh (“which tee” will tell you where it’s hiding) And change the MDA line from mda “rt-mailgate blhablhab” to mda “tee /tmp/maildump” send one email, and see the content being dumped into the file “/tmp/maildump” -- it’s all text. From there, you can use the following to test: cat /tmp/maildump | rt-mailgate blahblah from the command line to confirm that the rt-mailgate command is working… Thanks, Jok *From:* George Simpson [mailto:simpsongeorg...@gmail.com] *Sent:* Thursday, July 29, 2010 9:57 AM *To:* Joachim Thuau *Cc:* Rob MacGregor; rt-users@lists.bestpractical.com *Subject:* Re: [rt-users] Configure Fetchmail to create tickets Hi yeah, sorry for the http://localhost/rt3, its really something like 174.129.xxx.xxx/rt3, I'd be cruxified I put that here though. I will remove the perl call, but how do I send an email from the command line? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configure Fetchmail to create tickets
Fetchmail feeds the mail to your mda command line. Adding and/or replacing the beginning of that command with tee will save a copy of what fetchmail feeds to the mda into that tmp file. Once you have the content of the stream, you can easily feed it directly by hand, and verify that everything else is working (and that your problem is actually with fetchmail. So to answer your question: mda /usr/bin/rt-mailgate -queue support -url http://localhost/rt3; becomes mda /usr/bin/tee /tmp/maildump | /usr/bin/rt-mailgate -queue support -url http://localhost/rt3; (adjust the parameters to rt-mailgate as needed...) once you have done that once, you will have a maildump file with the content that fetchmail feeds to rt-mailgate, and you can use it to simulate feeding a mail to rt-mailgate with cat /tmp/maildump | rt-mailgate -queue support -url http://localhost/rt3 (adjust the parameters as needed ... same as above) Does this make more sense? Jok From: George Simpson [mailto:simpsongeorg...@gmail.com] Sent: Thursday, July 29, 2010 11:28 AM To: Joachim Thuau Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Configure Fetchmail to create tickets I apologize for the confusion, but what do I put with the blahblahblah? a path or the --queue general --action correspond part? On Thu, Jul 29, 2010 at 11:09 AM, Joachim Thuau joachim.th...@heavy-iron.commailto:joachim.th...@heavy-iron.com wrote: Add tee to the smrsh (which tee will tell you where it's hiding) And change the MDA line from mda rt-mailgate blhablhab to mda tee /tmp/maildump send one email, and see the content being dumped into the file /tmp/maildump -- it's all text. From there, you can use the following to test: cat /tmp/maildump | rt-mailgate blahblah from the command line to confirm that the rt-mailgate command is working... Thanks, Jok From: George Simpson [mailto:simpsongeorg...@gmail.commailto:simpsongeorg...@gmail.com] Sent: Thursday, July 29, 2010 9:57 AM To: Joachim Thuau Cc: Rob MacGregor; rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com Subject: Re: [rt-users] Configure Fetchmail to create tickets Hi yeah, sorry for the http://localhost/rt3, its really something like 174.129.xxx.xxx/rt3, I'd be cruxified I put that here though. I will remove the perl call, but how do I send an email from the command line? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Configure Fetchmail to create tickets
Hello again. We finally got fetchmail to work! thanks to everyone who helped, it now is up and running. However, we hit a snag while trying to set it up so that people just sent emails to helpd...@myurl.com and it creates a ticket. I think we have to set up aliases in fetchmail so that that email address is forwarded to the RT helpdesk queue, but I cannot seem to find out how to do it. Is there any documentation about doing this anywhere? I cannot seem to find it here nor with the all-powerful google. Thanks in advance, and I really appreciate everyones help! George Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configure Fetchmail to create tickets
In your fetchmail config, you tell fetchmail to send the emails it grabs to a specific process. For RT to create a ticket from an email, you need to give the email to rt-mailgate. You do this through the fetchmail config file. This is an example of one grabbing email from a google apps account and sending it to rt-mailgate poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General --action correspond Hope that helps. Mike. On Wed, Jul 28, 2010 at 1:08 PM, George Simpson simpsongeorg...@gmail.comwrote: Hello again. We finally got fetchmail to work! thanks to everyone who helped, it now is up and running. However, we hit a snag while trying to set it up so that people just sent emails to helpd...@myurl.com and it creates a ticket. I think we have to set up aliases in fetchmail so that that email address is forwarded to the RT helpdesk queue, but I cannot seem to find out how to do it. Is there any documentation about doing this anywhere? I cannot seem to find it here nor with the all-powerful google. Thanks in advance, and I really appreciate everyones help! George Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configure Fetchmail to create tickets
Thanks for the reply! I am really new to all of this, I just became an Intern at this company after one year of college and they asked me to set up RT. The poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General --action correspond goes in the fetchmail.conf file right? I can do something like that for the .fetchmailrc file, if that is the right one. The difference is that our rt-mailgate path is usr/sbin/rt-mailgate is that all I put for usr/bin/perl /opt/rt3/bin/rt-mailgate? Thanks for the help, and sorry for the complete lack of knowledge. George On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson mike.john...@nosm.ca wrote: In your fetchmail config, you tell fetchmail to send the emails it grabs to a specific process. For RT to create a ticket from an email, you need to give the email to rt-mailgate. You do this through the fetchmail config file. This is an example of one grabbing email from a google apps account and sending it to rt-mailgate poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General --action correspond Hope that helps. Mike. On Wed, Jul 28, 2010 at 1:08 PM, George Simpson simpsongeorg...@gmail.com wrote: Hello again. We finally got fetchmail to work! thanks to everyone who helped, it now is up and running. However, we hit a snag while trying to set it up so that people just sent emails to helpd...@myurl.com and it creates a ticket. I think we have to set up aliases in fetchmail so that that email address is forwarded to the RT helpdesk queue, but I cannot seem to find out how to do it. Is there any documentation about doing this anywhere? I cannot seem to find it here nor with the all-powerful google. Thanks in advance, and I really appreciate everyones help! George Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configure Fetchmail to create tickets
I just added the argument to the .fetchmailrc file, and it returned a syntax error before /usr/sbin/rt-mailgate, which means that the perl we have in /user/bin/perl is wrong, right? there is both a perl and a perl5.8.8 file in there, what does the syntax error mean in this case? the line: username helpd...@mydomain.com password password ssl mda /usr/bin/perl /user/sbin/rt-mailgate --url http://localhost/rt3/ --queue helpdesk --action correspond mydomain is set to my domain, and the password is imputed correctly. Thanks! George On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson mike.john...@nosm.ca wrote: In your fetchmail config, you tell fetchmail to send the emails it grabs to a specific process. For RT to create a ticket from an email, you need to give the email to rt-mailgate. You do this through the fetchmail config file. This is an example of one grabbing email from a google apps account and sending it to rt-mailgate poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General --action correspond Hope that helps. Mike. On Wed, Jul 28, 2010 at 1:08 PM, George Simpson simpsongeorg...@gmail.com wrote: Hello again. We finally got fetchmail to work! thanks to everyone who helped, it now is up and running. However, we hit a snag while trying to set it up so that people just sent emails to helpd...@myurl.com and it creates a ticket. I think we have to set up aliases in fetchmail so that that email address is forwarded to the RT helpdesk queue, but I cannot seem to find out how to do it. Is there any documentation about doing this anywhere? I cannot seem to find it here nor with the all-powerful google. Thanks in advance, and I really appreciate everyones help! George Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configure Fetchmail to create tickets
Yes, this all goes into the .fetchmailrc file for the user executing fetchmail, and yes, you'd have to adjust the settings to point to your various pieces like perl, mailgate, RT url(note mine doesn't end with /rt3), and obviously the email server you are needing to pull emails from. HTH. Mike. On Wed, Jul 28, 2010 at 2:24 PM, George Simpson simpsongeorg...@gmail.comwrote: Thanks for the reply! I am really new to all of this, I just became an Intern at this company after one year of college and they asked me to set up RT. The poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General --action correspond goes in the fetchmail.conf file right? I can do something like that for the .fetchmailrc file, if that is the right one. The difference is that our rt-mailgate path is usr/sbin/rt-mailgate is that all I put for usr/bin/perl /opt/rt3/bin/rt-mailgate? Thanks for the help, and sorry for the complete lack of knowledge. George On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson mike.john...@nosm.cawrote: In your fetchmail config, you tell fetchmail to send the emails it grabs to a specific process. For RT to create a ticket from an email, you need to give the email to rt-mailgate. You do this through the fetchmail config file. This is an example of one grabbing email from a google apps account and sending it to rt-mailgate poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com--queue General --action correspond Hope that helps. Mike. On Wed, Jul 28, 2010 at 1:08 PM, George Simpson simpsongeorg...@gmail.com wrote: Hello again. We finally got fetchmail to work! thanks to everyone who helped, it now is up and running. However, we hit a snag while trying to set it up so that people just sent emails to helpd...@myurl.com and it creates a ticket. I think we have to set up aliases in fetchmail so that that email address is forwarded to the RT helpdesk queue, but I cannot seem to find out how to do it. Is there any documentation about doing this anywhere? I cannot seem to find it here nor with the all-powerful google. Thanks in advance, and I really appreciate everyones help! George Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configure Fetchmail to create tickets
On Wed, Jul 28, 2010 at 3:02 PM, Mike Johnson mike.john...@nosm.ca wrote: Yes, this all goes into the .fetchmailrc file for the user executing fetchmail, and yes, you'd have to adjust the settings to point to your various pieces like perl, mailgate, RT url(note mine doesn't end with /rt3), and obviously the email server you are needing to pull emails from. HTH. Mike. FYI, our setup here has fetchmail running in the machine (ok, a vm) RT is installed on, which I guess is different than some setups. Main reason is that we did not want to run any scripts in the mail server if we did not have to. We stole the basic idea from http://www.oreillynet.com/linux/blog/2007/08/rt_mailgate.html: mail goes to the rt email account, which then is queried by fetchmail whenever it feels doing so (every 20s in our case). So, our /etc/fetchmailrc looks like this: set syslog; set daemon 20; poll mail.domain.com with protocol imap username rt password cookies mda /usr/bin/perl /usr/bin/rt-mailgate --url https://localhost/ \ --queue support --action correspond And /etc/default/fetchmail kinda looks like this: # This file will be used to declare some vars for fetchmail # # Uncomment the following if you don't want localized log messages # export LC_ALL=C # If you want to specify any additional OPTION to the start # scripts specify them here # OPTIONS=... # Declare here if we want to start fetchmail. 'yes' or 'no' START_DAEMON=yes # As explained by Mike, you need to make sure that you know where rt-mailgate and perl are hiding in your system. Mauricio On Wed, Jul 28, 2010 at 2:24 PM, George Simpson simpsongeorg...@gmail.com wrote: Thanks for the reply! I am really new to all of this, I just became an Intern at this company after one year of college and they asked me to set up RT. The poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General --action correspond goes in the fetchmail.conf file right? I can do something like that for the .fetchmailrc file, if that is the right one. The difference is that our rt-mailgate path is usr/sbin/rt-mailgate is that all I put for usr/bin/perl /opt/rt3/bin/rt-mailgate? Thanks for the help, and sorry for the complete lack of knowledge. George On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson mike.john...@nosm.ca wrote: In your fetchmail config, you tell fetchmail to send the emails it grabs to a specific process. For RT to create a ticket from an email, you need to give the email to rt-mailgate. You do this through the fetchmail config file. This is an example of one grabbing email from a google apps account and sending it to rt-mailgate poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General --action correspond Hope that helps. Mike. On Wed, Jul 28, 2010 at 1:08 PM, George Simpson simpsongeorg...@gmail.com wrote: Hello again. We finally got fetchmail to work! thanks to everyone who helped, it now is up and running. However, we hit a snag while trying to set it up so that people just sent emails to helpd...@myurl.com and it creates a ticket. I think we have to set up aliases in fetchmail so that that email address is forwarded to the RT helpdesk queue, but I cannot seem to find out how to do it. Is there any documentation about doing this anywhere? I cannot seem to find it here nor with the all-powerful google. Thanks in advance, and I really appreciate everyones help! George Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configure Fetchmail to create tickets
Hi, It's still passing syntax errors, I have verified that the paths are right, but its finding problems with the perl path. Is there anything that I am doing wrong? I posted the line in my previous post. On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson mike.john...@nosm.ca wrote: Yes, this all goes into the .fetchmailrc file for the user executing fetchmail, and yes, you'd have to adjust the settings to point to your various pieces like perl, mailgate, RT url(note mine doesn't end with /rt3), and obviously the email server you are needing to pull emails from. HTH. Mike. On Wed, Jul 28, 2010 at 2:24 PM, George Simpson simpsongeorg...@gmail.com wrote: Thanks for the reply! I am really new to all of this, I just became an Intern at this company after one year of college and they asked me to set up RT. The poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General --action correspond goes in the fetchmail.conf file right? I can do something like that for the .fetchmailrc file, if that is the right one. The difference is that our rt-mailgate path is usr/sbin/rt-mailgate is that all I put for usr/bin/perl /opt/rt3/bin/rt-mailgate? Thanks for the help, and sorry for the complete lack of knowledge. George On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson mike.john...@nosm.cawrote: In your fetchmail config, you tell fetchmail to send the emails it grabs to a specific process. For RT to create a ticket from an email, you need to give the email to rt-mailgate. You do this through the fetchmail config file. This is an example of one grabbing email from a google apps account and sending it to rt-mailgate poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com--queue General --action correspond Hope that helps. Mike. On Wed, Jul 28, 2010 at 1:08 PM, George Simpson simpsongeorg...@gmail.com wrote: Hello again. We finally got fetchmail to work! thanks to everyone who helped, it now is up and running. However, we hit a snag while trying to set it up so that people just sent emails to helpd...@myurl.com and it creates a ticket. I think we have to set up aliases in fetchmail so that that email address is forwarded to the RT helpdesk queue, but I cannot seem to find out how to do it. Is there any documentation about doing this anywhere? I cannot seem to find it here nor with the all-powerful google. Thanks in advance, and I really appreciate everyones help! George Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configure Fetchmail to create tickets
If you copy/pasted, the error would be you are missing a / infront of your perl path... not sure if you just missed that when you copy/pasted or not... On Wed, Jul 28, 2010 at 3:21 PM, George Simpson simpsongeorg...@gmail.comwrote: Hi, It's still passing syntax errors, I have verified that the paths are right, but its finding problems with the perl path. Is there anything that I am doing wrong? I posted the line in my previous post. On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson mike.john...@nosm.cawrote: Yes, this all goes into the .fetchmailrc file for the user executing fetchmail, and yes, you'd have to adjust the settings to point to your various pieces like perl, mailgate, RT url(note mine doesn't end with /rt3), and obviously the email server you are needing to pull emails from. HTH. Mike. On Wed, Jul 28, 2010 at 2:24 PM, George Simpson simpsongeorg...@gmail.com wrote: Thanks for the reply! I am really new to all of this, I just became an Intern at this company after one year of college and they asked me to set up RT. The poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General --action correspond goes in the fetchmail.conf file right? I can do something like that for the .fetchmailrc file, if that is the right one. The difference is that our rt-mailgate path is usr/sbin/rt-mailgate is that all I put for usr/bin/perl /opt/rt3/bin/rt-mailgate? Thanks for the help, and sorry for the complete lack of knowledge. George On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson mike.john...@nosm.cawrote: In your fetchmail config, you tell fetchmail to send the emails it grabs to a specific process. For RT to create a ticket from an email, you need to give the email to rt-mailgate. You do this through the fetchmail config file. This is an example of one grabbing email from a google apps account and sending it to rt-mailgate poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com--queue General --action correspond Hope that helps. Mike. On Wed, Jul 28, 2010 at 1:08 PM, George Simpson simpsongeorg...@gmail.com wrote: Hello again. We finally got fetchmail to work! thanks to everyone who helped, it now is up and running. However, we hit a snag while trying to set it up so that people just sent emails to helpd...@myurl.com and it creates a ticket. I think we have to set up aliases in fetchmail so that that email address is forwarded to the RT helpdesk queue, but I cannot seem to find out how to do it. Is there any documentation about doing this anywhere? I cannot seem to find it here nor with the all-powerful google. Thanks in advance, and I really appreciate everyones help! George Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configure Fetchmail to create tickets
/usr/bin/perl I think is what I wrote here, is that not correct? On Wed, Jul 28, 2010 at 12:57 PM, Mike Johnson mike.john...@nosm.ca wrote: If you copy/pasted, the error would be you are missing a / infront of your perl path... not sure if you just missed that when you copy/pasted or not... On Wed, Jul 28, 2010 at 3:21 PM, George Simpson simpsongeorg...@gmail.com wrote: Hi, It's still passing syntax errors, I have verified that the paths are right, but its finding problems with the perl path. Is there anything that I am doing wrong? I posted the line in my previous post. On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson mike.john...@nosm.cawrote: Yes, this all goes into the .fetchmailrc file for the user executing fetchmail, and yes, you'd have to adjust the settings to point to your various pieces like perl, mailgate, RT url(note mine doesn't end with /rt3), and obviously the email server you are needing to pull emails from. HTH. Mike. On Wed, Jul 28, 2010 at 2:24 PM, George Simpson simpsongeorg...@gmail.com wrote: Thanks for the reply! I am really new to all of this, I just became an Intern at this company after one year of college and they asked me to set up RT. The poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General --action correspond goes in the fetchmail.conf file right? I can do something like that for the .fetchmailrc file, if that is the right one. The difference is that our rt-mailgate path is usr/sbin/rt-mailgate is that all I put for usr/bin/perl /opt/rt3/bin/rt-mailgate? Thanks for the help, and sorry for the complete lack of knowledge. George On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson mike.john...@nosm.cawrote: In your fetchmail config, you tell fetchmail to send the emails it grabs to a specific process. For RT to create a ticket from an email, you need to give the email to rt-mailgate. You do this through the fetchmail config file. This is an example of one grabbing email from a google apps account and sending it to rt-mailgate poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com--queue General --action correspond Hope that helps. Mike. On Wed, Jul 28, 2010 at 1:08 PM, George Simpson simpsongeorg...@gmail.com wrote: Hello again. We finally got fetchmail to work! thanks to everyone who helped, it now is up and running. However, we hit a snag while trying to set it up so that people just sent emails to helpd...@myurl.com and it creates a ticket. I think we have to set up aliases in fetchmail so that that email address is forwarded to the RT helpdesk queue, but I cannot seem to find out how to do it. Is there any documentation about doing this anywhere? I cannot seem to find it here nor with the all-powerful google. Thanks in advance, and I really appreciate everyones help! George Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configure Fetchmail to create tickets
On Wed, Jul 28, 2010 at 4:26 PM, George Simpson simpsongeorg...@gmail.com wrote: /usr/bin/perl I think is what I wrote here, is that not correct? What do you get by typing `which perl` in your machine? On Wed, Jul 28, 2010 at 12:57 PM, Mike Johnson mike.john...@nosm.ca wrote: If you copy/pasted, the error would be you are missing a / infront of your perl path... not sure if you just missed that when you copy/pasted or not... On Wed, Jul 28, 2010 at 3:21 PM, George Simpson simpsongeorg...@gmail.com wrote: Hi, It's still passing syntax errors, I have verified that the paths are right, but its finding problems with the perl path. Is there anything that I am doing wrong? I posted the line in my previous post. On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson mike.john...@nosm.ca wrote: Yes, this all goes into the .fetchmailrc file for the user executing fetchmail, and yes, you'd have to adjust the settings to point to your various pieces like perl, mailgate, RT url(note mine doesn't end with /rt3), and obviously the email server you are needing to pull emails from. HTH. Mike. On Wed, Jul 28, 2010 at 2:24 PM, George Simpson simpsongeorg...@gmail.com wrote: Thanks for the reply! I am really new to all of this, I just became an Intern at this company after one year of college and they asked me to set up RT. The poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General --action correspond goes in the fetchmail.conf file right? I can do something like that for the .fetchmailrc file, if that is the right one. The difference is that our rt-mailgate path is usr/sbin/rt-mailgate is that all I put for usr/bin/perl /opt/rt3/bin/rt-mailgate? Thanks for the help, and sorry for the complete lack of knowledge. George On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson mike.john...@nosm.ca wrote: In your fetchmail config, you tell fetchmail to send the emails it grabs to a specific process. For RT to create a ticket from an email, you need to give the email to rt-mailgate. You do this through the fetchmail config file. This is an example of one grabbing email from a google apps account and sending it to rt-mailgate poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General --action correspond Hope that helps. Mike. On Wed, Jul 28, 2010 at 1:08 PM, George Simpson simpsongeorg...@gmail.com wrote: Hello again. We finally got fetchmail to work! thanks to everyone who helped, it now is up and running. However, we hit a snag while trying to set it up so that people just sent emails to helpd...@myurl.com and it creates a ticket. I think we have to set up aliases in fetchmail so that that email address is forwarded to the RT helpdesk queue, but I cannot seem to find out how to do it. Is there any documentation about doing this anywhere? I cannot seem to find it here nor with the all-powerful google. Thanks in advance, and I really appreciate everyones help! George Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configure Fetchmail to create tickets
I get /usr/bin/perl upon typing that command, but when I type which rt-mailgate it cannot find it with that command, is that the problem? [rpa...@ec02 ~]$ which perl /usr/bin/perl [rpa...@ec02 ~]$ which rt-mailgate /usr/bin/which: no rt-mailgate in (/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin:/home/rpatel/bin) On Wed, Jul 28, 2010 at 1:33 PM, Mauricio Tavares raubvo...@gmail.comwrote: On Wed, Jul 28, 2010 at 4:26 PM, George Simpson simpsongeorg...@gmail.com wrote: /usr/bin/perl I think is what I wrote here, is that not correct? What do you get by typing `which perl` in your machine? On Wed, Jul 28, 2010 at 12:57 PM, Mike Johnson mike.john...@nosm.ca wrote: If you copy/pasted, the error would be you are missing a / infront of your perl path... not sure if you just missed that when you copy/pasted or not... On Wed, Jul 28, 2010 at 3:21 PM, George Simpson simpsongeorg...@gmail.com wrote: Hi, It's still passing syntax errors, I have verified that the paths are right, but its finding problems with the perl path. Is there anything that I am doing wrong? I posted the line in my previous post. On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson mike.john...@nosm.ca wrote: Yes, this all goes into the .fetchmailrc file for the user executing fetchmail, and yes, you'd have to adjust the settings to point to your various pieces like perl, mailgate, RT url(note mine doesn't end with /rt3), and obviously the email server you are needing to pull emails from. HTH. Mike. On Wed, Jul 28, 2010 at 2:24 PM, George Simpson simpsongeorg...@gmail.com wrote: Thanks for the reply! I am really new to all of this, I just became an Intern at this company after one year of college and they asked me to set up RT. The poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General --action correspond goes in the fetchmail.conf file right? I can do something like that for the .fetchmailrc file, if that is the right one. The difference is that our rt-mailgate path is usr/sbin/rt-mailgate is that all I put for usr/bin/perl /opt/rt3/bin/rt-mailgate? Thanks for the help, and sorry for the complete lack of knowledge. George On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson mike.john...@nosm.ca wrote: In your fetchmail config, you tell fetchmail to send the emails it grabs to a specific process. For RT to create a ticket from an email, you need to give the email to rt-mailgate. You do this through the fetchmail config file. This is an example of one grabbing email from a google apps account and sending it to rt-mailgate poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General --action correspond Hope that helps. Mike. On Wed, Jul 28, 2010 at 1:08 PM, George Simpson simpsongeorg...@gmail.com wrote: Hello again. We finally got fetchmail to work! thanks to everyone who helped, it now is up and running. However, we hit a snag while trying to set it up so that people just sent emails to helpd...@myurl.com and it creates a ticket. I think we have to set up aliases in fetchmail so that that email address is forwarded to the RT helpdesk queue, but I cannot seem to find out how to do it. Is there any documentation about doing this anywhere? I cannot seem to find it here nor with the all-powerful google. Thanks in advance, and I really appreciate everyones help! George Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configure Fetchmail to create tickets
On Wed, Jul 28, 2010 at 4:39 PM, George Simpson simpsongeorg...@gmail.com wrote: I get /usr/bin/perl upon typing that command, but when I type which rt-mailgate it cannot find it with that command, is that the problem? as root (or sudo), find / -name rt-mailgate -print [rpa...@ec02 ~]$ which perl /usr/bin/perl [rpa...@ec02 ~]$ which rt-mailgate /usr/bin/which: no rt-mailgate in (/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin:/home/rpatel/bin) On Wed, Jul 28, 2010 at 1:33 PM, Mauricio Tavares raubvo...@gmail.com wrote: On Wed, Jul 28, 2010 at 4:26 PM, George Simpson simpsongeorg...@gmail.com wrote: /usr/bin/perl I think is what I wrote here, is that not correct? What do you get by typing `which perl` in your machine? On Wed, Jul 28, 2010 at 12:57 PM, Mike Johnson mike.john...@nosm.ca wrote: If you copy/pasted, the error would be you are missing a / infront of your perl path... not sure if you just missed that when you copy/pasted or not... On Wed, Jul 28, 2010 at 3:21 PM, George Simpson simpsongeorg...@gmail.com wrote: Hi, It's still passing syntax errors, I have verified that the paths are right, but its finding problems with the perl path. Is there anything that I am doing wrong? I posted the line in my previous post. On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson mike.john...@nosm.ca wrote: Yes, this all goes into the .fetchmailrc file for the user executing fetchmail, and yes, you'd have to adjust the settings to point to your various pieces like perl, mailgate, RT url(note mine doesn't end with /rt3), and obviously the email server you are needing to pull emails from. HTH. Mike. On Wed, Jul 28, 2010 at 2:24 PM, George Simpson simpsongeorg...@gmail.com wrote: Thanks for the reply! I am really new to all of this, I just became an Intern at this company after one year of college and they asked me to set up RT. The poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General --action correspond goes in the fetchmail.conf file right? I can do something like that for the .fetchmailrc file, if that is the right one. The difference is that our rt-mailgate path is usr/sbin/rt-mailgate is that all I put for usr/bin/perl /opt/rt3/bin/rt-mailgate? Thanks for the help, and sorry for the complete lack of knowledge. George On Wed, Jul 28, 2010 at 11:09 AM, Mike Johnson mike.john...@nosm.ca wrote: In your fetchmail config, you tell fetchmail to send the emails it grabs to a specific process. For RT to create a ticket from an email, you need to give the email to rt-mailgate. You do this through the fetchmail config file. This is an example of one grabbing email from a google apps account and sending it to rt-mailgate poll imap.gmail.com proto imap port 993: username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl /opt/rt3/bin/rt-mailgate --url http://rt.mydomain.com --queue General --action correspond Hope that helps. Mike. On Wed, Jul 28, 2010 at 1:08 PM, George Simpson simpsongeorg...@gmail.com wrote: Hello again. We finally got fetchmail to work! thanks to everyone who helped, it now is up and running. However, we hit a snag while trying to set it up so that people just sent emails to helpd...@myurl.com and it creates a ticket. I think we have to set up aliases in fetchmail so that that email address is forwarded to the RT helpdesk queue, but I cannot seem to find out how to do it. Is there any documentation about doing this anywhere? I cannot seem to find it here nor with the all-powerful google. Thanks in advance, and I really appreciate everyones help! George Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configure Fetchmail to create tickets
I found it, the path is correct. [r...@ec02 ~]# find / -name rt-mailgate -print /usr/sbin/rt-mailgate /tmp/rt-3.8.8/bin/rt-mailgate /etc/smrsh/rt-mailgate Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configure Fetchmail to create tickets
It still has problems at /usr/bin/perl, is there any detailed set up guide for fetchmail and RT on centos that helps with creating tickets via email? thanks so much. On Wed, Jul 28, 2010 at 2:11 PM, George Simpson simpsongeorg...@gmail.comwrote: I found it, the path is correct. [r...@ec02 ~]# find / -name rt-mailgate -print /usr/sbin/rt-mailgate /tmp/rt-3.8.8/bin/rt-mailgate /etc/smrsh/rt-mailgate Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Configure Fetchmail to create tickets
All I can say is that there is something syntatically wrong with your fetchmailrc file... You have to figure out what you got wrong there. man fetchmail and read up on the file to ensure everything is sound in there. HTH Mike. On Wed, Jul 28, 2010 at 5:11 PM, George Simpson simpsongeorg...@gmail.comwrote: I found it, the path is correct. [r...@ec02 ~]# find / -name rt-mailgate -print /usr/sbin/rt-mailgate /tmp/rt-3.8.8/bin/rt-mailgate /etc/smrsh/rt-mailgate -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
