Re: [rt-users] Custom Scrip on queue change
Guy, Have you tried looking at the examples in my ebook Request Tracker - A Topical Guide. It's at Amazon for $ 9.99. If that doesn't work, contact me and I'll help you with it. Kenn On Mon, Sep 8, 2014 at 11:02 AM, Kevin Falcone falc...@bestpractical.com wrote: On Mon, Sep 08, 2014 at 01:09:39PM +0100, Guy Baxter wrote: I'm looking to write a custom scrip that triggers a template when a ticket changes from a specific queue to another specific queue. How do I go about this please? Create a Queue level Scrip using http://bestpractical.com/docs/rt/latest/RT/Condition/QueueChange.html I have no idea what triggers a template means, so can't help with the Action to choose. -kevin -- RT Training - Boston, September 9-10 http://bestpractical.com/training -- RT Training - Boston, September 9-10 http://bestpractical.com/training
[rt-users] Custom Scrip on queue change
Hi, I'm looking to write a custom scrip that triggers a template when a ticket changes from a specific queue to another specific queue. How do I go about this please? Thanks. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] Custom Scrip on queue change
On Mon, Sep 08, 2014 at 01:09:39PM +0100, Guy Baxter wrote: I'm looking to write a custom scrip that triggers a template when a ticket changes from a specific queue to another specific queue. How do I go about this please? Create a Queue level Scrip using http://bestpractical.com/docs/rt/latest/RT/Condition/QueueChange.html I have no idea what triggers a template means, so can't help with the Action to choose. -kevin pgpvkVp3KV8aU.pgp Description: PGP signature -- RT Training - Boston, September 9-10 http://bestpractical.com/training
