Re: [rt-users] Determine Queue based off of email domain
On Sun, Mar 21, 2010 at 11:06 PM, Matt Hoover m...@hoov.net wrote: Dustin- I think the best way to handle that would be thru your postfix configuration. Just send each alias to a different Q... http://www.postfix.org/VIRTUAL_README.html#virtual_alias Once you have email being delivered to those aliases -follow the wiki and pipe your email to rt-mailgate and specify the queue. http://wiki.bestpractical.com/view/ManualEmailConfig Matt Matt, I don't disagree with you, using the procmail recipes was the best option in this scenario due to politics. The outside entities that I deal with will not change the support email address so I had to make it work with what I had. Actually the procmail recipes I posted are working extremely well in this environment. Basically postfix is just passing the messages over to procmail for filtering and delivery. I set the mailbox_command directive in /etc/postfix/main.cf to equal this: mailbox_command = /usr/bin/procmail ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Determine Queue based off of email domain
Check out procmail, this is what you are looking for! Torsten Kuehne + Nagel (AG Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius, Reiner Heiken, Bruno Mang, Alfred Manke, Christian Marnetté, Mark Reinhardt, Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne Von: rt-users-boun...@lists.bestpractical.com rt-users-boun...@lists.bestpractical.com An: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Gesendet: Sat Mar 20 03:30:30 2010 Betreff: [rt-users] Determine Queue based off of email domain I am trying to get RT setup to place new tickets in a particular queue based off the senders mail domain. We use RT at work to handle support tickets for our customers in the building. I have 3 different email domains that would be sending us tickets. For example I have the following domains that would send us email @abc.com - company's email account (I have control over this domain) @jkl.com - Operational department that we support (email is handled by there main office) @xyz.com - Outside agency that we maintain a hosted financial system for I would want anyone sending an email to techsupp...@abc.com to have a ticket created in a particular queue depending on the email domain they are a part of. Example: @abc.com - goes to the ABC Ticket Queue @jkl.com - goes to the JKL Ticket Queue @xyz.com - goes to the XYZ Ticket Queue Is there a way to do this with RT's Scips or would I be better off trying to filter mail for this criteria with postfix? Thanks, Dustin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Determine Queue based off of email domain
Hello Dustin Berube, Am 2010-03-19 22:30:30, hacktest Du folgendes herunter: I would want anyone sending an email to techsupp...@abc.com to have a ticket created in a particular queue depending on the email domain they are a part of. Example: @abc.com - goes to the ABC Ticket Queue @jkl.com - goes to the JKL Ticket Queue @xyz.com - goes to the XYZ Ticket Queue Is there a way to do this with RT's Scips or would I be better off trying to filter mail for this criteria with postfix? Puzzeing around... I have 11 Request-Tracker for 7 different domains runing on a singel courier server. Where is the problem? You create three accounts for techsupp...@abc.com techsupp...@jkl.com techsupp...@xyz.com and each is handled seperateley. Thanks, Greetings and nice Day/Evening Michelle Konzack Systemadministrator 24V Electronic Engineer Tamay Dogan Network Debian GNU/Linux Consultant -- Linux-User #280138 with the Linux Counter, http://counter.li.org/ # Debian GNU/Linux Consultant # http://www.tamay-dogan.net/ Michelle Konzack http://www.can4linux.org/ Apt. 917 http://www.flexray4linux.org/ 50, rue de Soultz Jabber linux4miche...@jabber.ccc.de 67100 Strabourg/France IRC#Debian (irc.icq.com) Tel. DE: +49 177 9351947 ICQ#328449886 Tel. FR: +33 6 61925193 signature.pgp Description: Digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Determine Queue based off of email domain
On Sat, Mar 20, 2010 at 10:48 AM, Michelle Konzack linux4miche...@tamay-dogan.net wrote: Hello Dustin Berube, Am 2010-03-19 22:30:30, hacktest Du folgendes herunter: I would want anyone sending an email to techsupp...@abc.com to have a ticket created in a particular queue depending on the email domain they are a part of. Example: @abc.com - goes to the ABC Ticket Queue @jkl.com - goes to the JKL Ticket Queue @xyz.com - goes to the XYZ Ticket Queue Is there a way to do this with RT's Scips or would I be better off trying to filter mail for this criteria with postfix? Puzzeing around... I have 11 Request-Tracker for 7 different domains runing on a singel courier server. Where is the problem? You create three accounts for techsupp...@abc.com techsupp...@jkl.com techsupp...@xyz.com and each is handled seperateley. I agree I would like to go this route as well, however I don't have administrative access to two of the three domains and there is a lot of politics involved (I work in the local government sector). Two of the domains are handled by separate entities. I had a hard enough time just getting them to agree to email a helpdesk account instead of individual people. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Determine Queue based off of email domain
On Sat, Mar 20, 2010 at 5:59 AM, Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
torsten.br...@kuehne-nagel.com wrote:
Check out procmail, this is what you are looking for!
Torsten
Tortsen,
Thanks for pointing me into the right direction with procmail. Here's the
solution that I came up with (hopefully it will be helpful to someone else).
/etc/procmailrc
# Set Variables
SHELL=/bin/sh
LOGFILE=/var/log/procmail.log
LOG=--- Logging ${LOGFILE} for ${LOGNAME}---\n
VERBOSE=yes
RT_MAILGATE=/opt/rt3/bin/rt-mailgate
RT_URI=http://192.168.0.29/ticket;
LOGABSTRACT=no
# ABC
:0
* ^From: @abc.com
|/usr/bin/perl $RT_MAILGATE --queue abc's Office --action correspond --url
$RT_URI
# JKL
:0
* ^From: @jkl.org
|/usr/bin/perl $RT_MAILGATE --queue JKL --action correspond --url $RT_URI
# XYZ
:0
* ^From: @xyz.org
|/usr/bin/perl $RT_MAILGATE --queue XYZ --action correspond --url $RT_URI
# All others
:0
* !^From: @abc.com|@jkl.org|@xyz.org
|/usr/bin/perl $RT_MAILGATE --queue External Users --action correspond
--url $RT_URI
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[rt-users] Determine Queue based off of email domain
I am trying to get RT setup to place new tickets in a particular queue based off the senders mail domain. We use RT at work to handle support tickets for our customers in the building. I have 3 different email domains that would be sending us tickets. For example I have the following domains that would send us email @abc.com - company's email account (I have control over this domain) @jkl.com - Operational department that we support (email is handled by there main office) @xyz.com - Outside agency that we maintain a hosted financial system for I would want anyone sending an email to techsupp...@abc.com to have a ticket created in a particular queue depending on the email domain they are a part of. Example: @abc.com - goes to the ABC Ticket Queue @jkl.com - goes to the JKL Ticket Queue @xyz.com - goes to the XYZ Ticket Queue Is there a way to do this with RT's Scips or would I be better off trying to filter mail for this criteria with postfix? Thanks, Dustin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
