Re: [rt-users] How to Migrate the Bugzilla Ticket Description into Request Tracker
Content of tickets is organized as MIME parts in attachments table. Each attachment may have a parent and sticketed to a transaction. Transactions with attachments usually have Create, Correspond or Comment type. What else do you want to know? On Tue, Jun 2, 2009 at 7:23 PM, Kwasi Date-Bah kwasi.date-...@snowvalley.com wrote: Issue My colleague and I have mostly completed the migration of our company bugzilla database to request tracker. The issue I am currently encountering is that although the tickets have migrated across, the actual body content of the ticket has not migrated across. I have seen that the detail for a ticket should be held in the attachments table. I would really appreciate any advise that you can offer me. Thanks, __ Kwasi Date-Bah Database Administrator Direct Line: +44 20 7813 9536 kwasi.date-...@snowvalley.com 10 Emerald Street, London, WC1N 3QA Website: http://www.snowvalley.com Blog: http://snowpatrol.snowvalley.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to Migrate the Bugzilla Ticket Description into Request Tracker
Issue My colleague and I have mostly completed the migration of our company bugzilla database to request tracker. The issue I am currently encountering is that although the tickets have migrated across, the actual body content of the ticket has not migrated across. I have seen that the detail for a ticket should be held in the attachments table. I would really appreciate any advise that you can offer me. Thanks, __ Kwasi Date-Bah Database Administrator Direct Line: +44 20 7813 9536 kwasi.date-...@snowvalley.com mailto:sarah.clell...@snowvalley.com 10 Emerald Street, London, WC1N 3QA Website: http://www.snowvalley.com http://www.snowvalley.com Blog: http://snowpatrol.snowvalley.com http://snowpatrol.snowvalley.com/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to Migrate the Bugzilla Ticket Description into Request Tracker
Kwasi, I'm not sure I understand what you mean by Detail of the Ticket (especially in terms of attachments), but in the RT wiki, I put the code for a perl program we used to convert a legacy ticket system to RT using API. Take a look, it might answer some of your questions. Hope this helps. Kenn LBNL On 6/2/2009 8:23 AM, Kwasi Date-Bah wrote: _Issue_ My colleague and I have mostly completed the migration of our company bugzilla database to request tracker. The issue I am currently encountering is that although the tickets have migrated across, the actual body content of the ticket has not migrated across. I have seen that the detail for a ticket should be held in the attachments table. I would really appreciate any advise that you can offer me. Thanks, __ Kwasi Date-Bah Database Administrator Direct Line: +44 20 7813 9536 kwasi.date-...@snowvalley.com mailto:sarah.clell...@snowvalley.com 10 Emerald Street, London, WC1N 3QA Website: http://www.snowvalley.com Blog: http://snowpatrol.snowvalley.com http://snowpatrol.snowvalley.com/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
