Re: [rt-users] How to NOT send any mail on close
You need ShowOutgoingEmail, which you have (otherwise the box is hidden) >(Check boxes to enable notifications to the listed recipients) > >--- snip --- > >but there are no checkboxes! to select from. That would imply you have no scrips which are triggered by the action you are doing. The code for the box is a bit hairy, and lives in /Tickets/Elements/PreviewScrips, but you should not need to touch it. -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to NOT send any mail on close
Hello Jerrad, List I guess I do not seem to get it, I even installed 3.8.8, but on Updating a Ticket, I have no checkbox to not send emails. I grepped the source for squelch and silent and other stuff, but I can not figure out how this is supposed to work /opt/rt3/RT_Config.pm has nothing on squelch either. I checked the rights but did not find one that seems appropriate and root, which should have any right, does not show me another option as well ... What I get when trying to resolve a ticket is, below in the element "Scrips and Recipients": --- snip --- Messages about this ticket will not be sent to... (Check boxes to enable notifications to the listed recipients) --- snip --- but there are no checkboxes! to select from. I would be really happy if someone could enlighten me on How this is supposed to work, the only thing I want is that for a given transaction the user can say: Don't send any mesage. Thanks and Best regards Raimund - RunSolutions Open Source It Consulting - Email: r...@runsolutions.com Parc Bit - Centro Empresarial Son Espanyol Edificio Estel - Local 3D 07121 - Palma de Mallorca Baleares - Mensaje original - De: "Jerrad Pierce" Para: "Raimund Sacherer" CC: rt-users@lists.bestpractical.com Enviados: Jueves, 6 de Mayo 2010 15:51:45 Asunto: Re: [rt-users] How to NOT send any mail on close On Thu, May 6, 2010 at 04:04, Raimund Sacherer wrote: > Hello Jerrad, > > Just found out the wiki page regarding squelch, but How would I integrate > this in a scrip so users can turn it off for an individual ticket on resolv? You don't. RT already handles it in Update.html -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to NOT send any mail on close
Hi Jerrad, Ok, I checked the code to Update.html, i checked the wikipage: http://wiki.bestpractical.com/view/SuppressOutgoingMail and checked all the ACL's I can set, I did not find anything regarding the squelch, or That I should be able to suppress the mails at the resolve-transaction. Can you please be more specific as to how this is supposed to work and what steps I have to take care of so my users can decide when the Email will be sent? Thank you for your help, best Ray - RunSolutions Open Source It Consulting - Email: r...@runsolutions.com Parc Bit - Centro Empresarial Son Espanyol Edificio Estel - Local 3D 07121 - Palma de Mallorca Baleares - Mensaje original - De: "Jerrad Pierce" Para: "n chrysandreas" CC: "Raimund Sacherer" , rt-users@lists.bestpractical.com Enviados: Miércoles, 5 de Mayo 2010 17:50:35 Asunto: Re: [rt-users] How to NOT send any mail on close > I think the solution for your problem can be found here > http://wiki.bestpractical.com/view/OnResolveOnce This is the opposite of what was asked for. If given the ACLs, your users can squelch the outgoing message on resolve. This is a two step process in current versions of RT, though you might be able to simplify that with a Scrip (tweak On Correspond to bail if new status is Resolved). Also, I seem to recall reading in the 3.8.8 changes that squelch will now be a simple check box in the transaction editor. -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to NOT send any mail on close
On Thu, May 6, 2010 at 04:04, Raimund Sacherer wrote: > Hello Jerrad, > > Just found out the wiki page regarding squelch, but How would I integrate > this in a scrip so users can turn it off for an individual ticket on resolv? You don't. RT already handles it in Update.html -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to NOT send any mail on close
Hello Jerrad, Just found out the wiki page regarding squelch, but How would I integrate this in a scrip so users can turn it off for an individual ticket on resolv? AFAIK I can not use transaction Variables because they are not available in the scrip at that point and Customfields would be shown everywhere, which I also do not want. Can you give me any pointers on how to do it? Thanks Ray - RunSolutions Open Source It Consulting - Email: r...@runsolutions.com Parc Bit - Centro Empresarial Son Espanyol Edificio Estel - Local 3D 07121 - Palma de Mallorca Baleares - Mensaje original - De: "Jerrad Pierce" Para: "n chrysandreas" CC: "Raimund Sacherer" , rt-users@lists.bestpractical.com Enviados: Miércoles, 5 de Mayo 2010 17:50:35 Asunto: Re: [rt-users] How to NOT send any mail on close > I think the solution for your problem can be found here > http://wiki.bestpractical.com/view/OnResolveOnce This is the opposite of what was asked for. If given the ACLs, your users can squelch the outgoing message on resolve. This is a two step process in current versions of RT, though you might be able to simplify that with a Scrip (tweak On Correspond to bail if new status is Resolved). Also, I seem to recall reading in the 3.8.8 changes that squelch will now be a simple check box in the transaction editor. -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to NOT send any mail on close
Hello Nik, Jerrad
Thanks for your answers, I did not find the OnResolveOnce wiki page in my
search.
Jerrad, can you please explain me what in this context "squelch" means? Sorry
but I have no clue what this is doing :-)
But "Squelch de outgoing message on resolve" has a nice ring to it, I think
that it is what I need ... If I would understand it :-)
thanks again,
best
Ray
--
Message: 5
Date: Wed, 5 May 2010 11:50:35 -0400
From: Jerrad Pierce
To: n.chrysandr...@albourne.com
Cc: rt-users@lists.bestpractical.com, Raimund Sacherer
Subject: Re: [rt-users] How to NOT send any mail on close
Message-ID:
Content-Type: text/plain; charset=ISO-8859-1
> I think the solution for your problem can be found here
> http://wiki.bestpractical.com/view/OnResolveOnce
This is the opposite of what was asked for.
If given the ACLs, your users can squelch the outgoing message on resolve.
This is a two step process in current versions of RT, though you might be
able to simplify that with a Scrip (tweak On Correspond to bail if new status
is Resolved). Also, I seem to recall reading in the 3.8.8 changes that squelch
will now be a simple check box in the transaction editor.
--
Cambridge Energy Alliance: Save money. Save the planet.
--
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Re: [rt-users] How to NOT send any mail on close
> I think the solution for your problem can be found here > http://wiki.bestpractical.com/view/OnResolveOnce This is the opposite of what was asked for. If given the ACLs, your users can squelch the outgoing message on resolve. This is a two step process in current versions of RT, though you might be able to simplify that with a Scrip (tweak On Correspond to bail if new status is Resolved). Also, I seem to recall reading in the 3.8.8 changes that squelch will now be a simple check box in the transaction editor. -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to NOT send any mail on close
Hi there, I think the solution for your problem can be found here http://wiki.bestpractical.com/view/OnResolveOnce Hope this helps Nik Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How to NOT send any mail on close
Hi, my users are asking for an option to NOT send mails when they close a ticket. They want that the ticket is opened again if someone responds to a closed ticket, but if it's only a mail like: thank you! they want to be able to close it again without notification, currently the your ticket is closed message gets sent. How is the easiest and best way (upgrade-persisten) to achieve this? I looked around in the wiki and searched but did not find anything related ... thank you, best regards - RunSolutions Open Source It Consulting - Email: r...@runsolutions.com Parc Bit - Centro Empresarial Son Espanyol Edificio Estel - Local 3D 07121 - Palma de Mallorca Baleares Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
