Re: [rt-users] Ingest csv, xls or xml to create, modify or resolve tickets
Hi Is there a list anywhere of the command types for OFFLINE such as === Update-Ticket etc also UpdateType etc I really need as much information as possible to try and construct the file for ingesting into RT, I have three basic functions which are Create, Change or resolve Any help much appreciated Simon ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Ingest csv, xls or xml to create, modify or resolve tickets
Hi Simon; Referring to your email yesterday, I think you are better off either using the api or web request (rt_cli and REST) as Ruz have suggested to you .. My preferred method is using the api (this what I typically use for scheduled bulk create/update etc), and what I mean by api is a perl script calling the appropriate lib/RT modules and functions which you start by cron .. Roy http://www.vialtus.com/disclaimer.html Simon Dray wrote: Hi Is there a list anywhere of the command types for OFFLINE such as === Update-Ticket etc also UpdateType etc I really need as much information as possible to try and construct the file for ingesting into RT, I have three basic functions which are Create, Change or resolve Any help much appreciated Simon ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Ingest csv, xls or xml to create, modify or resolve tickets
Your question is very vague, but maybe http://wiki.bestpractical.com/view/OfflineEdits would be of interest. It can also accept CSV, but you're better off using the long form text I think. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Ingest csv, xls or xml to create, modify or resolve tickets
Hi, Has anyone had to use csv,xml,plain or xls files and then ingest them into RT to Create, Change or delete I ask the question because there is no point in re-inventing the wheel if something has already been written that can be shared. Regards Simon ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Ingest csv, xls or xml to create, modify or resolve tickets
Simon; Do you mean something similar to : Tools-Offline ?? Roy Simon Dray wrote: Hi, Has anyone had to use csv,xml,plain or xls files and then ingest them into RT to Create, Change or delete I ask the question because there is no point in re-inventing the wheel if something has already been written that can be shared. Regards Simon ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Ingest csv, xls or xml to create, modify or resolve tickets
Roy This looks like a possibility many thanks for the prompt response, do you know if it is documented anywhere in full I guess probably in the Docs. Is it possible to RT command line to ingest the file as I want to automate the whole process i.e a file get delivered to my RT server and at a given time a cronjob run the ingest process and then generates a report of what was done, bit more complex than my post indicated I know. Best regards Simon -Original Message- From: Raed El-Hames [mailto:r...@vialtus.com] Sent: 21 May 2009 11:31 To: Simon Dray Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Ingest csv, xls or xml to create, modify or resolve tickets Simon; Do you mean something similar to : Tools-Offline ?? Roy Simon Dray wrote: Hi, Has anyone had to use csv,xml,plain or xls files and then ingest them into RT to Create, Change or delete I ask the question because there is no point in re-inventing the wheel if something has already been written that can be shared. Regards Simon ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Ingest csv, xls or xml to create, modify or resolve tickets
You can deliver using web request with credentials of an user. On Thu, May 21, 2009 at 2:48 PM, Simon Dray simon.d...@antplc.com wrote: Roy This looks like a possibility many thanks for the prompt response, do you know if it is documented anywhere in full I guess probably in the Docs. Is it possible to RT command line to ingest the file as I want to automate the whole process i.e a file get delivered to my RT server and at a given time a cronjob run the ingest process and then generates a report of what was done, bit more complex than my post indicated I know. Best regards Simon -Original Message- From: Raed El-Hames [mailto:r...@vialtus.com] Sent: 21 May 2009 11:31 To: Simon Dray Cc: RT-Users@lists.bestpractical.com Subject: Re: [rt-users] Ingest csv, xls or xml to create, modify or resolve tickets Simon; Do you mean something similar to : Tools-Offline ?? Roy Simon Dray wrote: Hi, Has anyone had to use csv,xml,plain or xls files and then ingest them into RT to Create, Change or delete I ask the question because there is no point in re-inventing the wheel if something has already been written that can be shared. Regards Simon ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
