Johan,
Why ShowTicket to everybody? Why not just grant that right to the
Requestors and the Support Group (User-defined group) and AdminCc role and
Owner role that supports a specific Queue within that Queue GroupRights
page?
Otherwise, Searches will start taking a LONG TIME, unless you have a small
User's list.
Kenn
LBNL
On Mon, Jan 17, 2011 at 2:51 AM, Johan Elmerfjord jelme...@adobe.comwrote:
We are about to open up RT for everyone in the company, and are doing this
by setting the Privileges: SeeQueue and ShowTicket to the group Everybody.
Then we run with External Ldap authentication - so all company users can use
the /SelfService/ - interface.
We have a little problem though.
We have a number of tickets that contains sensitive information. Like
Usernames and passwords.
Sometimes such info is added by the ticket-requester that doesn't see the
harm in doing so.
Is there a way for the ticket-owner - or a super-user to go in and delete
such info from the history?
Either through RT directly - or if there are any other tools available?
I'm not found of doing updates in database directly - and before I write a
tool to do it - I'll better ask here.
Regards, Johan
--
*Johan Elmerfjord* | Sr. Systems Administration/Mgr, EMEA | Adobe Systems
(OBU) | p. +45 36 98 89 50 x6008 | cell. +46 735 101 444 |
joh...@adobe.com
