Re: [rt-users] Moving a ticket to a new queue , assign to the owner of the queue
Thanks Ruslan , that worked -- View this message in context: http://requesttracker.8502.n7.nabble.com/Moving-a-ticket-to-a-new-queue-assign-to-the-owner-of-the-queue-tp54090p54134.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
[rt-users] Moving a ticket to a new queue , assign to the owner of the queue
Hi, I currently have three queues setup. Each department has there own queue and own login. Queue A - Owner A Queue B - Owner B Queue C - Owner C Example A ticket is logged into queue A , queue A does there work and then has an option to assign the ticket to queue B or C and the also to the owner of B or C The issue I am having is that queue A can assign the ticket to queue B but put the owner as queue C I need a script to make sure that if you assign a ticket to queue B that you must set the owner as owner B and if you set them incorrectly to prompts you that this is not possible Any help much appreciated -- View this message in context: http://requesttracker.8502.n7.nabble.com/Moving-a-ticket-to-a-new-queue-assign-to-the-owner-of-the-queue-tp54090.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
Re: [rt-users] Moving a ticket to a new queue , assign to the owner of the queue
On Wed, May 29, 2013 at 1:56 PM, globo michael.obr...@globoforce.comwrote: Hi, I currently have three queues setup. Each department has there own queue and own login. Queue A - Owner A Queue B - Owner B Queue C - Owner C Example A ticket is logged into queue A , queue A does there work and then has an option to assign the ticket to queue B or C and the also to the owner of B or C The issue I am having is that queue A can assign the ticket to queue B but put the owner as queue C I need a script to make sure that if you assign a ticket to queue B that you must set the owner as owner B and if you set them incorrectly to prompts you that this is not possible Any help much appreciated If you give away OwnTicket right properly then people wouldn't be able to make mistake. They just wouldn't be able to own tickets in wrong queues. -- View this message in context: http://requesttracker.8502.n7.nabble.com/Moving-a-ticket-to-a-new-queue-assign-to-the-owner-of-the-queue-tp54090.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training -- Best regards, Ruslan. -- RT Training in Seattle, June 19-20: http://bestpractical.com/training
