Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4
After scratching my head a bit trying to figure out what special post-2.0 upgrade script, decided it had to be the 2nd step in the README's upgrade procedures: Upgrade instructions (From any 2.0.x release): - 1) perl Makefile.PL 2) perl -I/path/to/your/rt/lib sbin/migrate-2.0-to-2.1 3) Type make install 4) Type ls etc/upgrade; For each item in that directory whose name is greater than your previously installed RT version, run: /opt/rt3/sbin/rt-setup-database --action schema \ --datadir etc/upgrade/version /opt/rt3/sbin/rt-setup-database --action acl \ --datadir etc/upgrade/version /opt/rt3/sbin/rt-setup-database --action insert \ --datadir etc/upgrade/version 5) stop and start your web server I had omitted that step because my best guess had been that the original RTFM install was already a 2.1.xx version (still wondering how the user can tell for sure which RTFM version is currently installed?) was unsure if it applied because the upgrade instructions are labeled (From any 2.0.x release). Decided to retrace my steps and go thru the upgrade instructions step by step (omitting nothing) including executing step 4 for 2.1.0, 2.1.30, 2.2.0RC2. Step 1 threw up the warning: Warning: prerequisite RT 3.4.2 not found. We have 3.006001. ... ignored. Step 2 appeared to properly migrate my custom fields transactions. Step 4 warned that for each version's --action schema command that Table 'Attachments' already exists at /opt/rt3/sbin/rt-setup-database line 212. for each version's --action insert command that Use of uninitialized value in concatenation (.) or string at /opt/rt3/sbin/rt-setup-database line 162. [Wed Dec 20 08:53:08 2006] [crit]: Can't locate /content in @INC ... At the end of the process followed Bob's advice and reassociated my RTFM custom fields (which were now again present) with the appropriate classes. My articles are now back I appear to have a fully operable version 2.2 RTFM. Mega-thanks to both Bob Jesse for your assistance. Suggestion: the upgrade instructions could be much clearer as to which procedures apply to which versions. Thanks again for both the help an outstanding piece of software ... Bill Davis Jesse Vincent wrote: The readme mentions a special post-2.0 upgrade script. Did the output from that look ok? --- Original message --- From: Bill Davis [EMAIL PROTECTED] Sent: 12/19, 22:49 Thanks Bob , Yes I did, ... but it has no effect because there are now no custom fields listed under Config-RTFM-Custom Fields- ... the drop-down list is empty. Bill Davis Bob Goldstein wrote: I'm stuck, can't seem to go forward to 2.2.RC4, can't seem to go back to where I was, even though I suspect my articles are still in the database somewhere ... Still hoping somebody (with more knowledge of RTFM RT than me) can help ... Did you try this? Login the RT web interface- Config-RTFM-Custom Fields-CUSTOM FIELD NAME-Apply- Select the classes the customfield will apply to (the common is to select all) and then click S end bobg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Problems upgrading RTFM to 2.2.0RC4
You can see the RTFM version by going to the configuration tab and choosing system configuration from the tools menu. On my box this is http://myrtserver.mydomain/Admin/Tools/Configuration.html. Loaded perl modules Perl v5.8.8 under freebsd lots of modules RT v3.6.0; RT::FM v2.2.0RC2; RT::Interface::Email v1.02; Regards John -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Davis Sent: 20 December 2006 09:50 To: Jesse Vincent Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4 After scratching my head a bit trying to figure out what special post-2.0 upgrade script, decided it had to be the 2nd step in the README's upgrade procedures: Upgrade instructions (From any 2.0.x release): - 1) perl Makefile.PL 2) perl -I/path/to/your/rt/lib sbin/migrate-2.0-to-2.1 3) Type make install 4) Type ls etc/upgrade; For each item in that directory whose name is greater than your previously installed RT version, run: /opt/rt3/sbin/rt-setup-database --action schema \ --datadir etc/upgrade/version /opt/rt3/sbin/rt-setup-database --action acl \ --datadir etc/upgrade/version /opt/rt3/sbin/rt-setup-database --action insert \ --datadir etc/upgrade/version 5) stop and start your web server I had omitted that step because my best guess had been that the original RTFM install was already a 2.1.xx version (still wondering how the user can tell for sure which RTFM version is currently installed?) was unsure if it applied because the upgrade instructions are labeled (From any 2.0.x release). Decided to retrace my steps and go thru the upgrade instructions step by step (omitting nothing) including executing step 4 for 2.1.0, 2.1.30, 2.2.0RC2. Step 1 threw up the warning: Warning: prerequisite RT 3.4.2 not found. We have 3.006001. ... ignored. Step 2 appeared to properly migrate my custom fields transactions. Step 4 warned that for each version's --action schema command that Table 'Attachments' already exists at /opt/rt3/sbin/rt-setup-database line 212. for each version's --action insert command that Use of uninitialized value in concatenation (.) or string at /opt/rt3/sbin/rt-setup-database line 162. [Wed Dec 20 08:53:08 2006] [crit]: Can't locate /content in @INC ... At the end of the process followed Bob's advice and reassociated my RTFM custom fields (which were now again present) with the appropriate classes. My articles are now back I appear to have a fully operable version 2.2 RTFM. Mega-thanks to both Bob Jesse for your assistance. Suggestion: the upgrade instructions could be much clearer as to which procedures apply to which versions. Thanks again for both the help an outstanding piece of software ... Bill Davis Jesse Vincent wrote: The readme mentions a special post-2.0 upgrade script. Did the output from that look ok? --- Original message --- From: Bill Davis [EMAIL PROTECTED] Sent: 12/19, 22:49 Thanks Bob , Yes I did, ... but it has no effect because there are now no custom fields listed under Config-RTFM-Custom Fields- ... the drop-down list is empty. Bill Davis Bob Goldstein wrote: I'm stuck, can't seem to go forward to 2.2.RC4, can't seem to go back to where I was, even though I suspect my articles are still in the database somewhere ... Still hoping somebody (with more knowledge of RTFM RT than me) can help ... Did you try this? Login the RT web interface- Config-RTFM-Custom Fields-CUSTOM FIELD NAME-Apply- Select the classes the customfield will apply to (the common is to select all) and then click S end bobg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Have you received exemplary service from one of our employees? You can nominate them for Spirit06 awards by emailing us at mailto:[EMAIL PROTECTED] The awards are designed to recognise and celebrate those employees who make a difference to the company by living the FMG Support values as they carry out their role. ** We have taken all reasonable precautions to ensure that no viruses are transmitted from FMG Support to any third party. FMG Support accept no responsibility for any damage or loss resulting directly or indirectly from the use of this e-mail or its contents. This e-mail and any files transmitted with it are confidential and solely for the use
Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4
You can see the RTFM version by going to the configuration tab and choosing system configuration from the tools menu. On my box this is http://myrtserver.mydomain/Admin/Tools/Configuration.html. This works for RTFM 2.2.0RC2. Not for 2.0.x. I don't know about 2.1.x In 2.2, the FM.pm file has a $VERSION defined, but it's missing in 2.0 I also had a difficult time upgrading RTFM (in my case, from RT 3.4.2 / RTFM 2.0) I'd suggest a few small changes in this procedure before removing the 'RC': - State clearly in the README that the 'migrate' script must be run *before* installing the new RTFM code. Yes, this is implied by the order of operations. But I, for one, would have found this warning useful. (My RT install is customized for multiple instances with common code, so I need to coordinate the upgrades for all the instances. It isn't only that I can't read :-) - Write the 'migrate' script so that it works for any base RTFM version. If it sniffs out a version for which it doesn't need to run, that's fine. But this would have saved Bill some grief, particularly since the early versions of RTFM didn't have their versions well marked. - Note in the README about manually re-associating classes and custom fields. I don't know if this is always needed. But I nearly gave up on RTFM, and was lucky enough to see a post helping someone else on this point. (Sorry, I've lost the name of the person to thank for that post. But THANK YOU anyway!) bobg Loaded perl modules Perl v5.8.8 under freebsd lots of modules RT v3.6.0; RT::FM v2.2.0RC2; RT::Interface::Email v1.02; Regards John -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Davis Sent: 20 December 2006 09:50 To: Jesse Vincent Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4 After scratching my head a bit trying to figure out what special post-2.0 upgrade script, decided it had to be the 2nd step in the README's upgrade procedures: Upgrade instructions (From any 2.0.x release): - 1) perl Makefile.PL 2) perl -I/path/to/your/rt/lib sbin/migrate-2.0-to-2.1 3) Type make install 4) Type ls etc/upgrade; For each item in that directory whose name is greater than your previously installed RT version, run: /opt/rt3/sbin/rt-setup-database --action schema \ --datadir etc/upgrade/version /opt/rt3/sbin/rt-setup-database --action acl \ --datadir etc/upgrade/version /opt/rt3/sbin/rt-setup-database --action insert \ --datadir etc/upgrade/version 5) stop and start your web server I had omitted that step because my best guess had been that the original RTFM install was already a 2.1.xx version (still wondering how the user can tell for sure which RTFM version is currently installed?) was unsure if it applied because the upgrade instructions are labeled (From any 2.0.x release). Decided to retrace my steps and go thru the upgrade instructions step by step (omitting nothing) including executing step 4 for 2.1.0, 2.1.30, 2.2.0RC2. Step 1 threw up the warning: Warning: prerequisite RT 3.4.2 not found. We have 3.006001. ... ignored. Step 2 appeared to properly migrate my custom fields transactions. Step 4 warned that for each version's --action schema command that Table 'Attachments' already exists at /opt/rt3/sbin/rt-setup-database line 212. for each version's --action insert command that Use of uninitialized value in concatenation (.) or string at /opt/rt3/sbin/rt-setup-database line 162. [Wed Dec 20 08:53:08 2006] [crit]: Can't locate /content in @INC ... At the end of the process followed Bob's advice and reassociated my RTFM custom fields (which were now again present) with the appropriate classes. My articles are now back I appear to have a fully operable version 2.2 RTFM. Mega-thanks to both Bob Jesse for your assistance. Suggestion: the upgrade instructions could be much clearer as to which procedures apply to which versions. Thanks again for both the help an outstanding piece of software ... Bill Davis Jesse Vincent wrote: The readme mentions a special post-2.0 upgrade script. Did the output from that look ok? --- Original message --- From: Bill Davis [EMAIL PROTECTED] Sent: 12/19, 22:49 Thanks Bob , Yes I did, ... but it has no effect because there are now no custom fields listed under Config-RTFM-Custom Fields- ... the drop-down list is empty. Bill Davis Bob Goldstein wrote: I'm stuck, can't seem to go forward to 2.2.RC4, can't seem to go back to where I was, even though I suspect my articles are still in the database somewhere ... Still hoping somebody (with more knowledge
Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4
That helps ..., thanks :-) Bill Davis John Parker wrote: You can see the RTFM version by going to the configuration tab and choosing system configuration from the tools menu. On my box this is http://myrtserver.mydomain/Admin/Tools/Configuration.html. Loaded perl modules Perl v5.8.8 under freebsd lots of modules RT v3.6.0; RT::FM v2.2.0RC2; RT::Interface::Email v1.02; Regards John -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Bill Davis Sent: 20 December 2006 09:50 To: Jesse Vincent Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4 After scratching my head a bit trying to figure out what "special post-2.0 upgrade script", decided it had to be the 2nd step in the README's upgrade procedures: "Upgrade instructions (From any 2.0.x release): - 1) perl Makefile.PL 2) perl -I/path/to/your/rt/lib sbin/migrate-2.0-to-2.1 3) Type "make install" 4) Type "ls etc/upgrade"; For each item in that directory whose name is greater than your previously installed RT version, run: /opt/rt3/sbin/rt-setup-database --action schema \ --datadir etc/upgrade/version /opt/rt3/sbin/rt-setup-database --action acl \ --datadir etc/upgrade/version /opt/rt3/sbin/rt-setup-database --action insert \ --datadir etc/upgrade/version 5) stop and start your web server" I had omitted that step because my best guess had been that the original RTFM install was already a 2.1.xx version (still wondering how the user can tell for sure which RTFM version is currently installed?) was unsure if it applied because the upgrade instructions are labeled "(From any 2.0.x release)". Decided to retrace my steps and go thru the upgrade instructions step by step (omitting nothing) including executing step 4 for 2.1.0, 2.1.30, 2.2.0RC2. Step 1 threw up the warning: Warning: prerequisite RT 3.4.2 not found. We have 3.006001. ... ignored. Step 2 appeared to properly migrate my custom fields transactions. Step 4 warned that for each version's "--action schema" command that "Table 'Attachments' already exists at /opt/rt3/sbin/rt-setup-database line 212." for each version's "--action insert" command that "Use of uninitialized value in concatenation (.) or string at /opt/rt3/sbin/rt-setup-database line 162. [Wed Dec 20 08:53:08 2006] [crit]: Can't locate /content in @INC ..." At the end of the process followed Bob's advice and reassociated my RTFM custom fields (which were now again present) with the appropriate classes. My articles are now back I appear to have a fully operable version 2.2 RTFM. Mega-thanks to both Bob Jesse for your assistance. Suggestion: the upgrade instructions could be much clearer as to which procedures apply to which versions. Thanks again for both the help an outstanding piece of software ... Bill Davis Jesse Vincent wrote: The readme mentions a special post-2.0 upgrade script. Did the output from that look ok? --- Original message --- From: Bill Davis [EMAIL PROTECTED] Sent: 12/19, 22:49 Thanks Bob , Yes I did, ... but it has no effect because there are now no custom fields listed under Config-RTFM-Custom Fields- ... the drop-down list is empty. Bill Davis Bob Goldstein wrote: I'm stuck, can't seem to go forward to 2.2.RC4, can't seem to go back to where I was, even though I suspect my articles are still in the database somewhere ... Still hoping somebody (with more knowledge of RTFM RT than me) can help ... Did you try this? Login the RT web interface- Config-RTFM-Custom Fields-CUSTOM FIELD NAME-Apply- Select the classes the customfield will apply to (the common is to select all) and then click S end bobg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Have you received exemplary service from one of our employees? You can nominate them for Spirit06 awards by emailing us at mailto:[EMAIL PROTECTED] The awards are designed to recognise and celebrate those employees who make a difference to the company by living the FMG Support values as they carry out their role. ***
Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4
Bob Goldstein wrote: I'm using RT 3.6.1 with an unknown version of RTFM installed (though I think it is probably RTFM 2.1.40 based on the time frame installed) and am trying to migrate to RTFM 2.2.0RC4. Downloaded the file, read the README file, didn't seem to fit the upgrade instructions (not upgrading from a 2.0.x release), ... so tried the normal install instructions (make Makefile.PL, make install), omitted make initdb because it wasn't an initial install, stopped and started the webserver. Appears I now have an upgraded version, however all previous RTFM articles, while they still exist, have no content. Before I muck it up further would appreciate some advice: 1. How do you tell what version of RTFM is installed? ... I can't seem to find it anywhere? 2. How can I get my article content back properly complete the upgrade? ... should I run the make initdb command or will this overwrite the existing tables in the database? Notice that /etc/upgrades has three directories: 2.1.0 2.1.30 2.2.0RC2 You must apply the upgrade from these for each version later than the one you are upgrading. If you are starting with 2.1.40, then you need apply 2.2.0RC2 But also, the README left out a critical piece. That is, the upgrade will break the association of which custom fields go with which classes (which is why your articles now appear to have no content.) To get it back: Login the RT web interface- Config-RTFM-Custom Fields-CUSTOM FIELD NAME-Apply- Select the classes the customfield will apply to (the common is to select all) and then click Send bobg Thanks for the reply. Since I'd already run make Makefile.PL make install, picked up the update instructions with (producing the responses indicated): [EMAIL PROTECTED] RTFM-2.2.0RC4]# /opt/rt3/sbin/rt-setup-database --action schema \ --datadir etc/upgrade/2.2.0RC2 --dba root --dba-password xx Creating database schema. readline() on closed filehandle SCHEMA_LOCAL at /opt/rt3/sbin/rt-setup-database line 192. Problem with statement: CREATE TABLE Attachments ( id INTEGER NOT NULL AUTO_INCREMENT, TransactionId integer NOT NULL , Parent integer NOT NULL DEFAULT 0 , MessageId varchar(160) NULL , Subject varchar(255) NULL , Filename varchar(255) NULL , ContentType varchar(80) NULL , ContentEncoding varchar(80) NULL , Content LONGTEXT NULL , Headers LONGTEXT NULL , Creator integer NOT NULL DEFAULT 0 , Created DATETIME NULL , PRIMARY KEY (id) ) TYPE=InnoDB Table 'Attachments' already exists at /opt/rt3/sbin/rt-setup-database line 212. [EMAIL PROTECTED] RTFM-2.2.0RC4]# /opt/rt3/sbin/rt-setup-database --action acl \ - -datadir etc/upgrade/2.2.0RC2 --dba root --dba-password xx Done setting up database ACLs. [EMAIL PROTECTED] RTFM-2.2.0RC4]# /opt/rt3/sbin/rt-setup-database --action insert \ --datadir etc/upgrade/2.2.0RC2 --dba root --dba-password xx Use of uninitialized value in concatenation (.) or string at /opt/rt3/sbin/rt-se tup-database line 162. [Tue Dec 19 09:25:12 2006] [crit]: Can't locate /content in @INC (@INC contains: /opt/rt3/lib /opt/rt3/local/lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-threa d-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/si te_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux- thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/per l5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/l ib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl /5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/pe rl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/ perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-mult i /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor _perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/pe rl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_per l/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/l ib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5 /5.8.8 .) at /opt/rt3/sbin/rt-setup-database line 456. (/opt/rt3/lib/RT.pm:317) Can't locate /content in @INC (@INC contains: /opt/rt3/lib /opt/rt3/local/lib /u sr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5. 8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-mul ti /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_pe
Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4
I'm stuck, can't seem to go forward to 2.2.RC4, can't seem to go back to where I was, even though I suspect my articles are still in the database somewhere ... Still hoping somebody (with more knowledge of RTFM RT than me) can help ... Bill Davis Bob Goldstein wrote: I'm using RT 3.6.1 with an unknown version of RTFM installed (though I think it is probably RTFM 2.1.40 based on the time frame installed) and am trying to migrate to RTFM 2.2.0RC4. Downloaded the file, read the README file, didn't seem to fit the upgrade instructions (not upgrading from a 2.0.x release), ... so tried the normal install instructions (make Makefile.PL, make install), omitted make initdb because it wasn't an initial install, stopped and started the webserver. Appears I now have an upgraded version, however all previous RTFM articles, while they still exist, have no content. Before I muck it up further would appreciate some advice: 1. How do you tell what version of RTFM is installed? ... I can't seem to find it anywhere? 2. How can I get my article content back properly complete the upgrade? ... should I run the make initdb command or will this overwrite the existing tables in the database? Notice that /etc/upgrades has three directories: 2.1.0 2.1.30 2.2.0RC2 You must apply the upgrade from these for each version later than the one you are upgrading. If you are starting with 2.1.40, then you need apply 2.2.0RC2 But also, the README left out a critical piece. That is, the upgrade will break the association of which custom fields go with which classes (which is why your articles now appear to have no content.) To get it back: Login the RT web interface- Config-RTFM-Custom Fields-CUSTOM FIELD NAME-Apply- Select the classes the customfield will apply to (the common is to select all) and then click Send bobg Thanks for the reply. Since I'd already run make Makefile.PL make install, picked up the update instructions with the following (producing the responses indicated): [EMAIL PROTECTED] RTFM-2.2.0RC4]# /opt/rt3/sbin/rt-setup-database --action schema \ --datadir etc/upgrade/2.2.0RC2 --dba root --dba-password xx Creating database schema. readline() on closed filehandle SCHEMA_LOCAL at /opt/rt3/sbin/rt-setup-database line 192. Problem with statement: CREATE TABLE Attachments ( id INTEGER NOT NULL AUTO_INCREMENT, TransactionId integer NOT NULL , Parent integer NOT NULL DEFAULT 0 , MessageId varchar(160) NULL , Subject varchar(255) NULL , Filename varchar(255) NULL , ContentType varchar(80) NULL , ContentEncoding varchar(80) NULL , Content LONGTEXT NULL , Headers LONGTEXT NULL , Creator integer NOT NULL DEFAULT 0 , Created DATETIME NULL , PRIMARY KEY (id) ) TYPE=InnoDB Table 'Attachments' already exists at /opt/rt3/sbin/rt-setup-database line 212. [EMAIL PROTECTED] RTFM-2.2.0RC4]# /opt/rt3/sbin/rt-setup-database --action acl \ - -datadir etc/upgrade/2.2.0RC2 --dba root --dba-password xx Done setting up database ACLs. [EMAIL PROTECTED] RTFM-2.2.0RC4]# /opt/rt3/sbin/rt-setup-database --action insert \ --datadir etc/upgrade/2.2.0RC2 --dba root --dba-password xx Use of uninitialized value in concatenation (.) or string at /opt/rt3/sbin/rt-se tup-database line 162. [Tue Dec 19 09:25:12 2006] [crit]: Can't locate /content in @INC (@INC contains: /opt/rt3/lib /opt/rt3/local/lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-threa d-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/si te_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux- thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/per l5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/l ib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl /5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/pe rl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/ perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6 /i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-mult i /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor _perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/pe rl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_per l/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/l ib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5 /5.8.8 .) at /opt/rt3/sbin/rt-setup-database line 456. (/opt/rt3/lib/RT.pm:317) Can't locate /content in @INC (@INC contains: /opt/rt3/lib /opt/rt3/local/lib /u
Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4
I'm stuck, can't seem to go forward to 2.2.RC4, can't seem to go back to where I was, even though I suspect my articles are still in the database somewhere ... Still hoping somebody (with more knowledge of RTFM RT than me) can help ... Did you try this? Login the RT web interface- Config-RTFM-Custom Fields-CUSTOM FIELD NAME-Apply- Select the classes the customfield will apply to (the common is to select all) and then click S end bobg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4
Thanks Bob , Yes I did, ... but it has no effect because there are now no custom fields listed under Config-RTFM-Custom Fields- ... the drop-down list is empty. Bill Davis Bob Goldstein wrote: I'm stuck, can't seem to go forward to 2.2.RC4, can't seem to go back to where I was, even though I suspect my articles are still in the database somewhere ... Still hoping somebody (with more knowledge of RTFM RT than me) can help ... Did you try this? Login the RT web interface- Config-RTFM-Custom Fields-CUSTOM FIELD NAME-Apply- Select the classes the customfield will apply to (the common is to select all) and then click S end bobg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4
The readme mentions a special post-2.0 upgrade script. Did the output from that look ok? --- Original message --- From: Bill Davis [EMAIL PROTECTED] Sent: 12/19, 22:49 Thanks Bob , Yes I did, ... but it has no effect because there are now no custom fields listed under Config-RTFM-Custom Fields- ... the drop-down list is empty. Bill Davis Bob Goldstein wrote: I'm stuck, can't seem to go forward to 2.2.RC4, can't seem to go back to where I was, even though I suspect my articles are still in the database somewhere ... Still hoping somebody (with more knowledge of RTFM RT than me) can help ... Did you try this? Login the RT web interface- Config-RTFM-Custom Fields-CUSTOM FIELD NAME-Apply- Select the classes the customfield will apply to (the common is to select all) and then click S end bobg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4
I'm using RT 3.6.1 with an unknown version of RTFM installed (though I think it is probably RTFM 2.1.40 based on the time frame installed) and am trying to migrate to RTFM 2.2.0RC4. Downloaded the file, read the README file, didn't seem to fit the upgrade instructions (not upgrading from a 2.0.x release), ... so tried the normal install instructions (make Makefile.PL, make install), omitted make initdb because it wasn't an initial install, stopped and started the webserver. Appears I now have an upgraded version, however all previous RTFM articles, while they still exist, have no content. Before I muck it up further would appreciate some advice: 1. How do you tell what version of RTFM is installed? ... I can't seem to find it anywhere? 2. How can I get my article content back properly complete the upgrade? ... should I run the make initdb command or will this overwrite the existing tables in the database? Notice that /etc/upgrades has three directories: 2.1.0 2.1.30 2.2.0RC2 You must apply the upgrade from these for each version later than the one you are upgrading. If you are starting with 2.1.40, then you need apply 2.2.0RC2 But also, the README left out a critical piece. That is, the upgrade will break the association of which custom fields go with which classes (which is why your articles now appear to have no content.) To get it back: Login the RT web interface- Config-RTFM-Custom Fields-CUSTOM FIELD NAME-Apply- Select the classes the customfield will apply to (the common is to select all) and then click Send bobg ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
