Re: [rt-users] RT & Chinese Characters?
I changed to Unicode(UTF-8) and that seems to do the trick. Thanks! Vivian -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of sunnavy Sent: Tuesday, November 23, 2010 7:19 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT & Chinese Characters? Hi vivian the charset of the email from outlook is set to "gb2312", which only contains simplified chinese characters, if you want to use traditional chinese too, you need to set the outgoing charset to "utf8" or at least "gbk" in outlook. best wishes sunnavy On 10-11-23 12:37, Vivian Lee wrote: > Hi, > > > > I work with Brian at Trident Microsystems. The followings are the examples > of our issues. Hopefully, with the screen shots you would be able to see the > issues more clearly and could point us to the right direction to solve this > issue. Thanks. > > > > These are the Chinese characters sent from Outlook email to RT: > > > > 法新社倫敦11日電） 交易商說，在供應吃緊、需求預期會增加的帶動下，世界原油價格今天逼近每桶90美元。這是世界油價兩年多來首度逼近這個價位。 > > 倫敦北海布侖特原油12月交割價一度攀上每桶89.70美元，為兩年來最高價位，並是2008年10月以來首度逼近90美元關卡。 > > 這項期貨後來回跌至89.47美元，但仍較昨天收盤價上漲51美分。 > > > > This is how they are displayed in RT: > > > > [cid:image001.png@01CB8B0A.6B836C60] > > > > As you can see some Chinese characters are shown in boxes and special > characters. We have done some testing and it seems that Simplified Chinese > characters are ok. Only the Traditional Chinese characters are having issues. > > > > Thanks in advance for your help. > > > > Vivian > > > > > > -Original Message- > From: Brian Thompson > Sent: Friday, November 19, 2010 9:53 AM > To: Jesse Vincent > Cc: Vick Khera; RT Users > Subject: RE: [rt-users] RT & Chinese Characters? > > > > Is there a list of Chinese Traditional fonts that work with RT available so > that we can make sure we're using one that works? > > > > Thanks!, > > > > Brian > > > > > > -Original Message- > > From: Jesse Vincent [mailto:je...@bestpractical.com] > > Sent: Friday, November 19, 2010 9:47 AM > > To: Brian Thompson > > Cc: Vick Khera; RT Users > > Subject: Re: [rt-users] RT & Chinese Characters? > > > > > > > > > > On Fri, Nov 19, 2010 at 09:45:15AM -0800, Brian Thompson wrote: > > > Thank you for the confirmation. Follow-up question if you know: How might > > an organization ensure that users of Chinese Traditional characters always > > use a font that works with RT? > > > > That's a platform-dependent question. It might be that you need to install > the relevant language support for your platform. I recall this being an issue > on some installs of Windows XP. > >
Re: [rt-users] RT & Chinese Characters?
Hi vivian the charset of the email from outlook is set to "gb2312", which only contains simplified chinese characters, if you want to use traditional chinese too, you need to set the outgoing charset to "utf8" or at least "gbk" in outlook. best wishes sunnavy On 10-11-23 12:37, Vivian Lee wrote: > Hi, > > > > I work with Brian at Trident Microsystems. The followings are the examples > of our issues. Hopefully, with the screen shots you would be able to see the > issues more clearly and could point us to the right direction to solve this > issue. Thanks. > > > > These are the Chinese characters sent from Outlook email to RT: > > > > 法新社倫敦11日電） 交易商說，在供應吃緊、需求預期會增加的帶動下，世界原油價格今天逼近每桶90美元。這是世界油價兩年多來首度逼近這個價位。 > > 倫敦北海布侖特原油12月交割價一度攀上每桶89.70美元，為兩年來最高價位，並是2008年10月以來首度逼近90美元關卡。 > > 這項期貨後來回跌至89.47美元，但仍較昨天收盤價上漲51美分。 > > > > This is how they are displayed in RT: > > > > [cid:image001.png@01CB8B0A.6B836C60] > > > > As you can see some Chinese characters are shown in boxes and special > characters. We have done some testing and it seems that Simplified Chinese > characters are ok. Only the Traditional Chinese characters are having issues. > > > > Thanks in advance for your help. > > > > Vivian > > > > > > -----Original Message- > From: Brian Thompson > Sent: Friday, November 19, 2010 9:53 AM > To: Jesse Vincent > Cc: Vick Khera; RT Users > Subject: RE: [rt-users] RT & Chinese Characters? > > > > Is there a list of Chinese Traditional fonts that work with RT available so > that we can make sure we're using one that works? > > > > Thanks!, > > > > Brian > > > > > > -Original Message- > > From: Jesse Vincent [mailto:je...@bestpractical.com] > > Sent: Friday, November 19, 2010 9:47 AM > > To: Brian Thompson > > Cc: Vick Khera; RT Users > > Subject: Re: [rt-users] RT & Chinese Characters? > > > > > > > > > > On Fri, Nov 19, 2010 at 09:45:15AM -0800, Brian Thompson wrote: > > > Thank you for the confirmation. Follow-up question if you know: How might > > an organization ensure that users of Chinese Traditional characters always > > use a font that works with RT? > > > > That's a platform-dependent question. It might be that you need to install > the relevant language support for your platform. I recall this being an issue > on some installs of Windows XP. > >
Re: [rt-users] RT & Chinese Characters?
It sure looks like a bug - probably related to the encoding it's being sent in. http://issues.bestpractical.com/Ticket/Display.html?id=16079&user=guest&pass=guest I've dropped it into the bug tracker. Best, Jesse On Tue, Nov 23, 2010 at 12:37:19PM -0800, Vivian Lee wrote: > Hi, > > > > I work with Brian at Trident Microsystems. The followings are the examples > of our issues. Hopefully, with the screen shots you would be able to see the > issues more clearly and could point us to the right direction to solve this > issue. Thanks. > > > > These are the Chinese characters sent from Outlook email to RT: > > > > 法新社倫敦11日電） 交易商說，在供應吃緊、需求預期會增加的帶動下，世界原油價格今天逼近每桶90美元。這是世界油價兩年多來首度逼近這個價位。 > > 倫敦北海布侖特原油12月交割價一度攀上每桶89.70美元，為兩年來最高價位，並是2008年10月以來首度逼近90美元關卡。 > > 這項期貨後來回跌至89.47美元，但仍較昨天收盤價上漲51美分。 > > > > This is how they are displayed in RT: > > > > [cid:image001.png@01CB8B0A.6B836C60] > > > > As you can see some Chinese characters are shown in boxes and special > characters. We have done some testing and it seems that Simplified Chinese > characters are ok. Only the Traditional Chinese characters are having issues. > > > > Thanks in advance for your help. > > > > Vivian > > > > > > -----Original Message- > From: Brian Thompson > Sent: Friday, November 19, 2010 9:53 AM > To: Jesse Vincent > Cc: Vick Khera; RT Users > Subject: RE: [rt-users] RT & Chinese Characters? > > > > Is there a list of Chinese Traditional fonts that work with RT available so > that we can make sure we're using one that works? > > > > Thanks!, > > > > Brian > > > > > > -Original Message- > > From: Jesse Vincent [mailto:je...@bestpractical.com] > > Sent: Friday, November 19, 2010 9:47 AM > > To: Brian Thompson > > Cc: Vick Khera; RT Users > > Subject: Re: [rt-users] RT & Chinese Characters? > > > > > > > > > > On Fri, Nov 19, 2010 at 09:45:15AM -0800, Brian Thompson wrote: > > > Thank you for the confirmation. Follow-up question if you know: How might > > an organization ensure that users of Chinese Traditional characters always > > use a font that works with RT? > > > > That's a platform-dependent question. It might be that you need to install > the relevant language support for your platform. I recall this being an issue > on some installs of Windows XP. > > --
Re: [rt-users] RT & Chinese Characters?
On Nov 23, 2010, at 3:37 PM, Vivian Lee wrote: > I work with Brian at Trident Microsystems. The followings are the examples > of our issues. Hopefully, with the screen shots you would be able to see the > issues more clearly and could point us to the right direction to solve this > issue. Thanks. > the list of characters you sent in this email all showed on my mac mail reader (I did not feed them into RT). i'd recommend finding out what font outlook is using, and arrange for RT to use that font as well, as it has the glyphs you want to show.
Re: [rt-users] RT & Chinese Characters?
Is there a list of Chinese Traditional fonts that work with RT available so that we can make sure we're using one that works? Thanks!, Brian -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: Friday, November 19, 2010 9:47 AM To: Brian Thompson Cc: Vick Khera; RT Users Subject: Re: [rt-users] RT & Chinese Characters? On Fri, Nov 19, 2010 at 09:45:15AM -0800, Brian Thompson wrote: > Thank you for the confirmation. Follow-up question if you know: How might > an organization ensure that users of Chinese Traditional characters always > use a font that works with RT? That's a platform-dependent question. It might be that you need to install the relevant language support for your platform. I recall this being an issue on some installs of Windows XP.
Re: [rt-users] RT & Chinese Characters?
On Fri, Nov 19, 2010 at 09:45:15AM -0800, Brian Thompson wrote: > Thank you for the confirmation. Follow-up question if you know: How might > an organization ensure that users of Chinese Traditional characters always > use a font that works with RT? That's a platform-dependent question. It might be that you need to install the relevant language support for your platform. I recall this being an issue on some installs of Windows XP.
Re: [rt-users] RT & Chinese Characters?
Thank you for the confirmation. Follow-up question if you know: How might an organization ensure that users of Chinese Traditional characters always use a font that works with RT? -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Vick Khera Sent: Friday, November 19, 2010 9:24 AM To: RT Users Subject: Re: [rt-users] RT & Chinese Characters? On Nov 19, 2010, at 12:19 PM, Brian Thompson wrote: > What do you mean by "using fonts without traditional glyphs in them"? What > we're seeing are square boxes in place of some of the characters. Would that > be a symptom of the font issue? Can you please point us to an example of a That's the normal symptom of a font not having the glyph for the specified character.
Re: [rt-users] RT & Chinese Characters?
On Nov 19, 2010, at 12:19 PM, Brian Thompson wrote: > What do you mean by "using fonts without traditional glyphs in them"? What > we're seeing are square boxes in place of some of the characters. Would that > be a symptom of the font issue? Can you please point us to an example of a That's the normal symptom of a font not having the glyph for the specified character.
Re: [rt-users] RT & Chinese Characters?
Jesse, What do you mean by "using fonts without traditional glyphs in them"? What we're seeing are square boxes in place of some of the characters. Would that be a symptom of the font issue? Can you please point us to an example of a Traditional Chinese font that *should* work with RT so we can test? Is the test suite available to the public or just Best Practical customers? Thank you!, Brian -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: Thursday, November 18, 2010 5:10 PM To: Brian Thompson Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT & Chinese Characters? On Thu, Nov 18, 2010 at 02:48:40PM -0800, Brian Thompson wrote: > Hi, > > We're running RT 3.8.8 and find that some "Traditional Chinese" characters > are not being displayed correctly (Simplified Chinese are okay). Has anyone > had this experience and been able to overcome? RT should be working just fine with Traditional Chinese. Heck, I believe there are specific tests for it in our test suite. The most typical failure mode I can think of would be "using fonts without traditional glyphs in them" -Jesse > > Thank you, > > Brian --
Re: [rt-users] RT & Chinese Characters?
On Thu, Nov 18, 2010 at 02:48:40PM -0800, Brian Thompson wrote: > Hi, > > We're running RT 3.8.8 and find that some "Traditional Chinese" characters > are not being displayed correctly (Simplified Chinese are okay). Has anyone > had this experience and been able to overcome? RT should be working just fine with Traditional Chinese. Heck, I believe there are specific tests for it in our test suite. The most typical failure mode I can think of would be "using fonts without traditional glyphs in them" -Jesse > > Thank you, > > Brian --
[rt-users] RT & Chinese Characters?
Hi, We're running RT 3.8.8 and find that some "Traditional Chinese" characters are not being displayed correctly (Simplified Chinese are okay). Has anyone had this experience and been able to overcome? Thank you, Brian
