Re: [rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.
On 08/03/2011 01:58 PM, Kevin Falcone wrote: On Wed, Aug 03, 2011 at 01:39:09PM -0500, Scott wrote: On 08/03/2011 01:28 PM, Kevin Falcone wrote: On Wed, Aug 03, 2011 at 01:14:35PM -0500, Scott wrote: Just to follow up, I did get this working. I went into the Custom Fields->"Field Name"->Group Rights and clicked the all rights on each tab (General, Staff, Administrators) for Privileged users. Unfortunately, without knowing your previous configuration we can't replicate and fix the problem. I can send it to you, it was rt 3.8 on mysql. It is still in production, I am switching over to the new rt 4.0.1/Oracle this weekend. Not sure what I should send you. As I've said previously: "It's much more interesting to me to know how they *currently* get their ModifyCustomField rights on that CF." So you need to go looking for ModifyCustomField grants In the rt 3.8, the custom field did not have any rights granted, this was set up in the queue with a certain group having these permissions. Current rights /(Check box to revoke right)/ AdminQueue AssignCustomFields CommentOnTicket CreateTicket DeleteTicket ModifyCustomField ModifyScrips ModifyTicket OwnTicket ReplyToTicket SeeCustomField SeeQueue ShowACL ShowOutgoingEmail ShowScrips ShowTemplate ShowTicket ShowTicketComments StealTicket TakeTicket Watch WatchAsAdminCc These seem to be set in the rt4 install, but I'm not sure if they were originally. I will try to follow the rights that are checked when I do the final RT 3.8 (mysql) -> RT 4.0.1 (mysql) - > RT 4.0.1 (Oracle) and let you know if it was something in the conversion. Sorry for the confusion, there are a lot of ways the ACL's can be setup. -kevin 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.
On Wed, Aug 03, 2011 at 01:39:09PM -0500, Scott wrote: >On 08/03/2011 01:28 PM, Kevin Falcone wrote: > > On Wed, Aug 03, 2011 at 01:14:35PM -0500, Scott wrote: > > Just to follow up, I did get this working. I went into the Custom > Fields->"Field > Name"->Group Rights > and clicked the all rights on each tab (General, Staff, Administrators) > for Privileged users. > > Unfortunately, without knowing your previous configuration we can't > replicate and fix the problem. > > >I can send it to you, it was rt 3.8 on mysql. It is still in production, > I am switching over >to the new >rt 4.0.1/Oracle this weekend. Not sure what I should send you. As I've said previously: "It's much more interesting to me to know how they *currently* get their ModifyCustomField rights on that CF." So you need to go looking for ModifyCustomField grants -kevin pgplZ8V4f1WMB.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.
On 08/03/2011 01:28 PM, Kevin Falcone wrote: On Wed, Aug 03, 2011 at 01:14:35PM -0500, Scott wrote: Just to follow up, I did get this working. I went into the Custom Fields->"Field Name"->Group Rights and clicked the all rights on each tab (General, Staff, Administrators) for Privileged users. Unfortunately, without knowing your previous configuration we can't replicate and fix the problem. I can send it to you, it was rt 3.8 on mysql. It is still in production, I am switching over to the new rt 4.0.1/Oracle this weekend. Not sure what I should send you. -kevin 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.
On Wed, Aug 03, 2011 at 01:14:35PM -0500, Scott wrote: > Just to follow up, I did get this working. I went into the Custom > Fields->"Field >Name"->Group Rights >and clicked the all rights on each tab (General, Staff, Administrators) > for Privileged users. Unfortunately, without knowing your previous configuration we can't replicate and fix the problem. -kevin pgpTD2AZ8OnWj.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.
On 07/27/2011 05:49 PM, Scott wrote: On 07/27/2011 05:43 PM, Kevin Falcone wrote: On Wed, Jul 27, 2011 at 05:37:27PM -0500, Scott wrote: I logged in to rt with the other users' browser (on their pc) and was able to to add several lines of text. I then asked another power user to try to add a line of data and she was able as well (all the lines were preserved). So there definitely a acl type issue going on here. Is there a new right I need to add? What rights do they have and how are they assigned? SeeCustomField/ModifyCustomField granted on the CustomField to a group that the user was in (and the user's only other rights were ShowTicket and CreateTicket on that single queue). I went with a very trivial configuration, the hard part is likely to be understanding your rights configuration If I click on the CF and then groups and add those rights to everyone, would that help test the issue? Just to follow up, I did get this working. I went into the Custom Fields->"Field Name"->Group Rights and clicked the all rights on each tab (General, Staff, Administrators) for Privileged users. -kevin 2011 Training:http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.
On Wed, Jul 27, 2011 at 05:49:02PM -0500, Scott wrote: >On 07/27/2011 05:43 PM, Kevin Falcone wrote: > > On Wed, Jul 27, 2011 at 05:37:27PM -0500, Scott wrote: > > I logged in to rt with the other users' browser (on their pc) and was > able to > to add several lines of text. I then asked another power user to try to > add > a line of data and she was able as well (all the lines were preserved). > So > there definitely a acl type issue going on here. Is there a new right I > need to > add? > > What rights do they have and how are they assigned? > SeeCustomField/ModifyCustomField granted on the CustomField to a group > that the user was in (and the user's only other rights were ShowTicket > and CreateTicket on that single queue). > > I went with a very trivial configuration, the hard part is likely to > be understanding your rights configuration > >If I click on the CF and then groups and add those rights to everyone, > would that >help test the issue? It's much more interesting to me to know how they *currently* get their ModifyCustomField rights on that CF. After that, if changing to direct assignment to the CF fixes it, it'll point to what is going on. Without knowing how to replicate the failure, it's very hard to write a test and debug -kevin pgpGZWb0x19SI.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.
On 07/27/2011 05:43 PM, Kevin Falcone wrote: On Wed, Jul 27, 2011 at 05:37:27PM -0500, Scott wrote: I logged in to rt with the other users' browser (on their pc) and was able to to add several lines of text. I then asked another power user to try to add a line of data and she was able as well (all the lines were preserved). So there definitely a acl type issue going on here. Is there a new right I need to add? What rights do they have and how are they assigned? SeeCustomField/ModifyCustomField granted on the CustomField to a group that the user was in (and the user's only other rights were ShowTicket and CreateTicket on that single queue). I went with a very trivial configuration, the hard part is likely to be understanding your rights configuration If I click on the CF and then groups and add those rights to everyone, would that help test the issue? -kevin 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.
On Wed, Jul 27, 2011 at 05:37:27PM -0500, Scott wrote: >I logged in to rt with the other users' browser (on their pc) and was able > to >to add several lines of text. I then asked another power user to try to > add >a line of data and she was able as well (all the lines were preserved). So >there definitely a acl type issue going on here. Is there a new right I > need to >add? What rights do they have and how are they assigned? SeeCustomField/ModifyCustomField granted on the CustomField to a group that the user was in (and the user's only other rights were ShowTicket and CreateTicket on that single queue). I went with a very trivial configuration, the hard part is likely to be understanding your rights configuration -kevin pgpA8FGy46CuB.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.
On 07/26/2011 09:10 AM, Kevin Falcone wrote: On Mon, Jul 25, 2011 at 06:48:16PM -0500, Scott wrote: On 07/25/2011 06:15 PM, Kevin Falcone wrote: select * from CustomFields where Name = 'CF Name'; ID NAME TYPE RENDERTYPE MAXVALUES PATTERN REPEATED VALUESCLASS BASEDON -- -- - -- -- -- -- --- -- 51 Executive Description - Admin only Wikitext 1 0 DESCR SORTORDER LOOKUPTYPE CREATOR CREATED LASTUPDATEDBY LASTUPDAT DISABLED - -- - -- - - - -- 0 RT::Queue-RT::Ticket 32 23-FEB-11 22 25-JUL-11 0 Unfortunately, setting up a CF like this with a very basic user who can see and modify it, I can't replicate the one-line failure on IE9 or FF5. Something must be chunking the data so that RT sees it as 3 updates (one per line) instead of one blob of test. You may wish to try and capture data on the wire to compare between your browser and the windows browser. You may also want to try logged in as your user on the affected machine. I logged in to rt with the other users' browser (on their pc) and was able to to add several lines of text. I then asked another power user to try to add a line of data and she was able as well (all the lines were preserved). So there definitely a acl type issue going on here. Is there a new right I need to add? Thanks. -kevin 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.
On Mon, Jul 25, 2011 at 06:48:16PM -0500, Scott wrote: > On 07/25/2011 06:15 PM, Kevin Falcone wrote: > >select * from CustomFields where Name = 'CF Name'; > > > > ID NAME TYPE > RENDERTYPE MAXVALUES PATTERN REPEATED VALUESCLASS > BASEDON > -- -- > - -- -- -- > -- --- -- > 51 Executive Description - Admin only > Wikitext 1 > 0 > > DESCR SORTORDER LOOKUPTYPE CREATOR CREATED > LASTUPDATEDBY LASTUPDAT DISABLED > - -- - -- - > - - -- >0 RT::Queue-RT::Ticket 32 23-FEB-11 > 22 25-JUL-11 0 Unfortunately, setting up a CF like this with a very basic user who can see and modify it, I can't replicate the one-line failure on IE9 or FF5. Something must be chunking the data so that RT sees it as 3 updates (one per line) instead of one blob of test. You may wish to try and capture data on the wire to compare between your browser and the windows browser. You may also want to try logged in as your user on the affected machine. -kevin pgpV6oqmktKk2.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.
On 07/25/2011 06:15 PM, Kevin Falcone wrote: select * from CustomFields where Name = 'CF Name'; ID NAME TYPE RENDERTYPE MAXVALUES PATTERN REPEATED VALUESCLASSBASEDON -- -- - -- -- -- -- --- -- 51 Executive Description - Admin only Wikitext 1 0 DESCR SORTORDER LOOKUPTYPE CREATOR CREATED LASTUPDATEDBY LASTUPDAT DISABLED - -- - -- - - - -- 0 RT::Queue-RT::Ticket 32 23-FEB-1122 25-JUL-11 0 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.
> Can you show the CustomFields record when it is set up to fail? > >I can send you images of an update one of the users sent me. > I actually mean the RT configuration of the custom field, which you can find by doing select * from CustomFields where Name = 'CF Name'; -kevin pgpfr4L8Ey96n.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.
On 07/25/2011 01:57 PM, Kevin Falcone wrote: On Mon, Jul 25, 2011 at 01:49:11PM -0500, Scott T. Hildreth wrote: > a linux box. If this is saved from a browser on windows, only > the "Three" is saved. Any ideas?? > > This is rt 4.0.1 with an Oracle db. Is this working with normal text boxes? I changed it to text and will have the users test. oddly enough the wikitext does work on an older windows server (2003 I think) with ie7& firefox 3.6.18. What are the failing IE/FF versions? It doesn't seem to matter, If my user updates all the text is updated in one update (ie7, ie8, firefox...etc). The two users I have testing will put multiple lines in but when they hit save changes it updates treats each line as an update, I can see the data going into the table as individual updates. It'd also be nice to know exactly what is in the database. In the content field only the last typed line is saved when entered on a windows7 box with ie or firefox. Can you show the CustomFields record when it is set up to fail? I can send you images of an update one of the users sent me. It'd be interesting to see what options you selected. -kevin 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.
On Mon, Jul 25, 2011 at 01:49:11PM -0500, Scott T. Hildreth wrote: > > a linux box. If this is saved from a browser on windows, only > > the "Three" is saved. Any ideas?? > > > > This is rt 4.0.1 with an Oracle db. > > Is this working with normal text boxes? > >I changed it to text and will have the users test. >oddly enough the wikitext does work on an older windows server (2003 I > think) with ie7 & >firefox 3.6.18. What are the failing IE/FF versions? > It'd also be nice to know exactly what is in the database. > >In the content field only the last typed line is saved when entered on a > windows7 box with ie >or firefox. Can you show the CustomFields record when it is set up to fail? It'd be interesting to see what options you selected. -kevin pgpyZzYiQFSLN.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.
On Mon, Jul 25, 2011 at 9:24 AM, Kevin Falcone wrote: > On Fri, Jul 22, 2011 at 02:22:44PM -0500, Scott wrote: > > Well it does save all the data if entered from a unix Firefox, but > > on a windows box (IE or Firefox) > > only the last line of the text is saved. > > > > i.e. > > One > > > > Two > > > > Three > > > > ...will show up in the ticket display and be saved to the table if > > it is entered from firefox on > > What do you mean by "The table" ? The database table? > Yes. > > >a linux box. If this is saved from a browser on windows, only > > the "Three" is saved. Any ideas?? > > > > This is rt 4.0.1 with an Oracle db. > > Is this working with normal text boxes? > > I changed it to text and will have the users test. oddly enough the wikitext does work on an older windows server (2003 I think) with ie7 & firefox 3.6.18. > It'd also be nice to know exactly what is in the database. > In the content field only the last typed line is saved when entered on a windows7 box with ie or firefox. > > -kevin > > > > 2011 Training: http://bestpractical.com/services/training.html > 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.
On Fri, Jul 22, 2011 at 02:22:44PM -0500, Scott wrote: > Well it does save all the data if entered from a unix Firefox, but > on a windows box (IE or Firefox) > only the last line of the text is saved. > > i.e. > One > > Two > > Three > > ...will show up in the ticket display and be saved to the table if > it is entered from firefox on What do you mean by "The table" ? The database table? >a linux box. If this is saved from a browser on windows, only > the "Three" is saved. Any ideas?? > > This is rt 4.0.1 with an Oracle db. Is this working with normal text boxes? It'd also be nice to know exactly what is in the database. -kevin pgpEvCDHy4Esz.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
[rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.
Well it does save all the data if entered from a unix Firefox, but on a windows box (IE or Firefox) only the last line of the text is saved. i.e. One Two Three ...will show up in the ticket display and be saved to the table if it is entered from firefox on a linux box. If this is saved from a browser on windows, only the "Three" is saved. Any ideas?? This is rt 4.0.1 with an Oracle db. Thank You Scott 2011 Training: http://bestpractical.com/services/training.html
