[rt-users] RT 4.2 suddenly reset to a nonsensical view

[Boris Epstein]

Hello listmates,

Has anybody ever discovered a situation where all of a sudden your view
resets to a non-sensical view where your search, tickets, etc. configs -
all the advanced options - are gone and all you see is a view which is
essentially useless. Tickets, however, seem to be there - if you specify
them by number.

Any idea what this could be - or how to reset it to something reasonable?

Thanks.

Boris.

-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany — March 14 & 15, 2016

Re: [rt-users] RT 4.2 suddenly reset to a nonsensical view

[Boris Epstein]

On Tue, Feb 9, 2016 at 4:01 PM, Matt Zagrabelny  wrote:

> On Tue, Feb 9, 2016 at 2:57 PM, Boris Epstein 
> wrote:
> > Hello listmates,
> >
> > Has anybody ever discovered a situation where all of a sudden your view
> > resets to a non-sensical view where your search, tickets, etc. configs -
> all
> > the advanced options - are gone and all you see is a view which is
> > essentially useless. Tickets, however, seem to be there - if you specify
> > them by number.
> >
> > Any idea what this could be - or how to reset it to something reasonable?
>
> Is it SelfService?
>
> Unprivileged users are forced to the SelfService web space of RT.
>
> Is your account privileged?
>
> -m
>

Matt,

It may be - I am a privilleged user and have not seen self-service in a
long time - it may well be. Question is if that is the case how did I lose
my privilleges? What happened?

This is positively weird.

Thanks.

Boris.

-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany — March 14 & 15, 2016

Re: [rt-users] RT 4.2 suddenly reset to a nonsensical view

[Shawn Moore]

On 2016年2月9日 at 15:57:44, Boris Epstein (borepst...@gmail.com) wrote:
Hello listmates,
Hi Boris,

Has anybody ever discovered a situation where all of a sudden your view resets 
to a non-sensical view where your search, tickets, etc. configs - all the 
advanced options - are gone and all you see is a view which is essentially 
useless. Tickets, however, seem to be there - if you specify them by number.

Any idea what this could be - or how to reset it to something reasonable?
What’s the URL? Sounds like you ended up in self-service.

Thanks.

Boris.

Thanks,
Shawn
-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany — March 14 & 15, 2016

Re: [rt-users] RT 4.2 suddenly reset to a nonsensical view

[Matt Zagrabelny]

On Tue, Feb 9, 2016 at 3:05 PM, Boris Epstein  wrote:
> Shawn,
>
> Yes indeed, the url is: http:///rt/SelfService/
>
> It is unwilling to go anywhere else.
>
> Any idea why this would happen?

Somehow your account became unprivileged.

I'm not sure if there is a history of pivilegeness of users, but there
could be something in the database.

-m

-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany  March 14 & 15, 2016

Re: [rt-users] RT 4.2 suddenly reset to a nonsensical view

[Matt Zagrabelny]

On Tue, Feb 9, 2016 at 2:57 PM, Boris Epstein  wrote:
> Hello listmates,
>
> Has anybody ever discovered a situation where all of a sudden your view
> resets to a non-sensical view where your search, tickets, etc. configs - all
> the advanced options - are gone and all you see is a view which is
> essentially useless. Tickets, however, seem to be there - if you specify
> them by number.
>
> Any idea what this could be - or how to reset it to something reasonable?

Is it SelfService?

Unprivileged users are forced to the SelfService web space of RT.

Is your account privileged?

-m

-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany  March 14 & 15, 2016

Re: [rt-users] RT 4.2 suddenly reset to a nonsensical view

[Boris Epstein]

Shawn,

Yes indeed, the url is: http:///rt/SelfService/

It is unwilling to go anywhere else.

Any idea why this would happen?

Thanks for excellent response.

Boris.


On Tue, Feb 9, 2016 at 4:02 PM, Shawn Moore  wrote:

> On 2016年2月9日 at 15:57:44, Boris Epstein (borepst...@gmail.com) wrote:
>
> Hello listmates,
>
> Hi Boris,
>
> Has anybody ever discovered a situation where all of a sudden your view
> resets to a non-sensical view where your search, tickets, etc. configs -
> all the advanced options - are gone and all you see is a view which is
> essentially useless. Tickets, however, seem to be there - if you specify
> them by number.
>
> Any idea what this could be - or how to reset it to something reasonable?
>
> What’s the URL? Sounds like you ended up in self-service.
>
> Thanks.
>
> Boris.
>
>
> Thanks,
> Shawn
>
>
> -
> RT 4.4 and RTIR Training Sessions (
> http://bestpractical.com/services/training.html)
> * Hamburg Germany — March 14 & 15, 2016
>

-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany — March 14 & 15, 2016

Re: [rt-users] RT 4.2 suddenly reset to a nonsensical view

[Boris Epstein]

On Tue, Feb 9, 2016 at 4:10 PM, Matt Zagrabelny  wrote:

> On Tue, Feb 9, 2016 at 3:05 PM, Boris Epstein 
> wrote:
> > Shawn,
> >
> > Yes indeed, the url is: http:///rt/SelfService/
> >
> > It is unwilling to go anywhere else.
> >
> > Any idea why this would happen?
>
> Somehow your account became unprivileged.
>
> I'm not sure if there is a history of pivilegeness of users, but there
> could be something in the database.
>
> -m
>

Matt, Shawn:

Thank you!

Matt, actually it turned out to be something different. Somehow something
in the browsing history/cookies told the RT to kick me into SelfService. I
deleted my browsing history in Chrome - and that worked like a charm, I am
back to my familiar interface.

Wow, that was a scare:)

Thank you very much for your help, everybody!

Cheers,

Boris.

-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany — March 14 & 15, 2016