Re: [rt-users] RT eats table-tags in html-emails
Alex, you were right: HTML::Gumbo installation failed on my box, but I did not notice it initially. Trying to reinstall HTML::Gumbo now, I noticed that 'libtoolize' was missing, so I installed it. Unfortunately it fails again because it wants autoconf >= v2.65, and there is only v2.63 in CentOS repository. I'll have to wait until CentOS updates the repos. Thank you! Bye Cris Da: Alex Peters <mailto:a...@peters.net> Inviato: Mon Jan 19 2015 09:06:29 GMT+0100 (CET) A: Guadagnino Cristiano <mailto:guadagnino.cristi...@creval.it> Cc: "rt-users@lists.bestpractical.com"<mailto:rt-users@lists.bestpractical.com> <mailto:rt-users@lists.bestpractical.com> Oggetto: Re: [rt-users] RT eats table-tags in html-emails HTML tables are mostly displaying as expected on my installation (ignoring missing images and CSS). I'm running v4.2.7 though; I guess it's possible that a regression has occurred in a later version. There are no other relevant settings in my RT_SiteConfig.pm file, and I'm 90% sure that I didn't add any special flags when I ran the "configure" script. Looking at the code, HTML::Gumbo would be ignored if it failed to install properly for some reason. Are you seeing anything interesting in RT's debug logs? I remember having to grab a very fresh HTML::Gumbo version because of some installation issue I encountered with an older (but still somewhat recent) one. Lastly, you've probably already done this, but for the sake of documentation, RT would need to be restarted after the installation of this module. Cristiano Guadagnino Servizio Sistemi Dipartimentali, Periferici e DB ___ Bankadati Servizi Informatici Soc.Cons.P.A. Gruppo bancario Credito Valtellinese VIA TRENTO, 22 - 23100 SONDRIO tel +39 0342522172 - fax +39 0342522997 guadagnino.cristi...@creval.it www.creval.it<http://www.creval.it> Il presente messaggio non è di natura personale ma inviato per esigenze lavorative; l’eventuale messaggio di risposta potrà essere conosciuto anche da altri soggetti diversi dall’originatore di questo messaggio per dette esigenze o per controllo aziendale. Questo messaggio, corredato dei relativi allegati, contiene informazioni da considerarsi strettamente riservate, ed è destinato esclusivamente al destinatario sopra indicato, il quale è l'unico autorizzato ad usarlo, copiarlo e, sotto la propria responsabilità, diffonderlo. Chiunque ricevesse questo messaggio per errore o comunque lo leggesse senza esserne legittimato è avvertito che trattenerlo, copiarlo, divulgarlo, distribuirlo a persone diverse dal destinatario è severamente proibito, ed è pregato di rinviarlo immediatamente al mittente distruggendone l'originale. On 19 January 2015 at 18:56, Guadagnino Cristiano mailto:guadagnino.cristi...@creval.it>> wrote: I have both already set. Is it working in your system? Did you need to add something to the config command line? Da: Alex Peters <mailto:a...@peters.net> Inviato: Mon Jan 19 2015 08:48:45 GMT+0100 (CET) A: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com> <mailto:rt-users@lists.bestpractical.com> Cc: Guadagnino Cristiano <mailto:guadagnino.cristi...@creval.it> Oggetto: Re: [rt-users] RT eats table-tags in html-emails Looking at the RT_Config documentation, I think you might need to enable the $TrustHTMLAttachments setting. I know I've enabled that in my local installation. You might also need to increase the $MaxInlineBody setting from its default of 12,000 bytes (or set it to 0 to disable size limiting altogether), since things with HTML tables in my experience tend to frequently exceed that limit. On 19 January 2015 at 18:41, Guadagnino Cristiano mailto:guadagnino.cristi...@creval.it>> wrote: I did this while upgrading to 4.2.9 but nothing changed in the dispplay of html tables. Is there something more that needs to be done? IIRC this is not very well documented... just a note among the release notes. T.I.A. Cris Da: Alex Peters <mailto:a...@peters.net> Inviato: Sat Jan 17 2015 01:09:38 GMT+0100 (CET) A: k...@rice.edu<mailto:k...@rice.edu> <mailto:k...@rice.edu>, vinz <mailto:vinzenz.sinap...@tracetronic.de> Cc: <mailto:rt-users@lists.bestpractical.com> Oggetto: Re: [rt-users] RT eats table-tags in html-emails Another solution in recent versions of RT is to install the HTML::Gumbo module from CPAN, which should automatically enable correct display of all HTML in tickets without any coding. --
Re: [rt-users] RT eats table-tags in html-emails
Thank you all for your replies. I used the solution from Ken. I enabled HTML-Attachments and created a \local\lib\RT\Interface\Web_Local.pm Maybe I'll try the "HTML::Gumbo"-Solution to. Regards, Vinz Von: Guadagnino Cristiano [via RequestTracker] [mailto:ml-node+s8502n5935...@n7.nabble.com] Gesendet: Montag, 19. Januar 2015 08:58 An: Sinapius, Vinzenz Betreff: Re: RT eats table-tags in html-emails I have both already set. Is it working in your system? Did you need to add something to the config command line? Da: Alex Peters [hidden email] Inviato: Mon Jan 19 2015 08:48:45 GMT+0100 (CET) A: [hidden email] [hidden email] Cc: Guadagnino Cristiano [hidden email] Oggetto: Re: [rt-users] RT eats table-tags in html-emails Looking at the RT_Config documentation, I think you might need to enable the $TrustHTMLAttachments setting. I know I've enabled that in my local installation. You might also need to increase the $MaxInlineBody setting from its default of 12,000 bytes (or set it to 0 to disable size limiting altogether), since things with HTML tables in my experience tend to frequently exceed that limit. On 19 January 2015 at 18:41, Guadagnino Cristiano <[hidden email]> wrote: I did this while upgrading to 4.2.9 but nothing changed in the dispplay of html tables. Is there something more that needs to be done? IIRC this is not very well documented... just a note among the release notes. T.I.A. Cris Da: Alex Peters [hidden email] Inviato: Sat Jan 17 2015 01:09:38 GMT+0100 (CET) A: [hidden email] [hidden email], vinz [hidden email] Cc: [hidden email] Oggetto: Re: [rt-users] RT eats table-tags in html-emails Another solution in recent versions of RT is to install the HTML::Gumbo module from CPAN, which should automatically enable correct display of all HTML in tickets without any coding. If you reply to this email, your message will be added to the discussion below: http://requesttracker.8502.n7.nabble.com/RT-eats-table-tags-in-html-emails-tp59339p59357.html To unsubscribe from RT eats table-tags in html-emails, click here<http://requesttracker.8502.n7.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_code&node=59339&code=dmluemVuei5zaW5hcGl1c0B0cmFjZXRyb25pYy5kZXw1OTMzOXw3NDExMDkzNDk=>. NAML<http://requesttracker.8502.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewer&id=instant_html%21nabble%3Aemail.naml&base=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespace&breadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml> -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT-eats-table-tags-in-html-emails-tp59339p59359.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT eats table-tags in html-emails
HTML tables are mostly displaying as expected on my installation (ignoring missing images and CSS). I'm running v4.2.7 though; I guess it's possible that a regression has occurred in a later version. There are no other relevant settings in my RT_SiteConfig.pm file, and I'm 90% sure that I didn't add any special flags when I ran the "configure" script. Looking at the code, HTML::Gumbo would be ignored if it failed to install properly for some reason. Are you seeing anything interesting in RT's debug logs? I remember having to grab a very fresh HTML::Gumbo version because of some installation issue I encountered with an older (but still somewhat recent) one. Lastly, you've probably already done this, but for the sake of documentation, RT would need to be restarted after the installation of this module. On 19 January 2015 at 18:56, Guadagnino Cristiano < guadagnino.cristi...@creval.it> wrote: > I have both already set. Is it working in your system? > Did you need to add something to the config command line? > > > -- > *Da:* Alex Peters > *Inviato:* Mon Jan 19 2015 08:48:45 GMT+0100 (CET) > *A:* rt-users@lists.bestpractical.com > > *Cc:* Guadagnino Cristiano > > *Oggetto:* Re: [rt-users] RT eats table-tags in html-emails > > Looking at the RT_Config documentation, I think you might need to enable > the $TrustHTMLAttachments setting. I know I've enabled that in my local > installation. > > You might also need to increase the $MaxInlineBody setting from its > default of 12,000 bytes (or set it to 0 to disable size limiting > altogether), since things with HTML tables in my experience tend to > frequently exceed that limit. > > On 19 January 2015 at 18:41, Guadagnino Cristiano < > guadagnino.cristi...@creval.it> wrote: > >> I did this while upgrading to 4.2.9 but nothing changed in the dispplay >> of html tables. >> Is there something more that needs to be done? >> IIRC this is not very well documented... just a note among the release >> notes. >> >> T.I.A. >> >> Cris >> >> >> ---------- >> *Da:* Alex Peters >> *Inviato:* Sat Jan 17 2015 01:09:38 GMT+0100 (CET) >> *A:* k...@rice.edu , vinz >> >> *Cc:* >> >> *Oggetto:* Re: [rt-users] RT eats table-tags in html-emails >> >> Another solution in recent versions of RT is to install the HTML::Gumbo >> module from CPAN, which should automatically enable correct display of all >> HTML in tickets without any coding. >> >> >> > >
Re: [rt-users] RT eats table-tags in html-emails
I have both already set. Is it working in your system? Did you need to add something to the config command line? Da: Alex Peters <mailto:a...@peters.net> Inviato: Mon Jan 19 2015 08:48:45 GMT+0100 (CET) A: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com> <mailto:rt-users@lists.bestpractical.com> Cc: Guadagnino Cristiano <mailto:guadagnino.cristi...@creval.it> Oggetto: Re: [rt-users] RT eats table-tags in html-emails Looking at the RT_Config documentation, I think you might need to enable the $TrustHTMLAttachments setting. I know I've enabled that in my local installation. You might also need to increase the $MaxInlineBody setting from its default of 12,000 bytes (or set it to 0 to disable size limiting altogether), since things with HTML tables in my experience tend to frequently exceed that limit. On 19 January 2015 at 18:41, Guadagnino Cristiano mailto:guadagnino.cristi...@creval.it>> wrote: I did this while upgrading to 4.2.9 but nothing changed in the dispplay of html tables. Is there something more that needs to be done? IIRC this is not very well documented... just a note among the release notes. T.I.A. Cris Da: Alex Peters <mailto:a...@peters.net> Inviato: Sat Jan 17 2015 01:09:38 GMT+0100 (CET) A: k...@rice.edu<mailto:k...@rice.edu> <mailto:k...@rice.edu>, vinz <mailto:vinzenz.sinap...@tracetronic.de> Cc: <mailto:rt-users@lists.bestpractical.com> Oggetto: Re: [rt-users] RT eats table-tags in html-emails Another solution in recent versions of RT is to install the HTML::Gumbo module from CPAN, which should automatically enable correct display of all HTML in tickets without any coding.
Re: [rt-users] RT eats table-tags in html-emails
Looking at the RT_Config documentation, I think you might need to enable the $TrustHTMLAttachments setting. I know I've enabled that in my local installation. You might also need to increase the $MaxInlineBody setting from its default of 12,000 bytes (or set it to 0 to disable size limiting altogether), since things with HTML tables in my experience tend to frequently exceed that limit. On 19 January 2015 at 18:41, Guadagnino Cristiano < guadagnino.cristi...@creval.it> wrote: > I did this while upgrading to 4.2.9 but nothing changed in the dispplay > of html tables. > Is there something more that needs to be done? > IIRC this is not very well documented... just a note among the release > notes. > > T.I.A. > > Cris > > > -- > *Da:* Alex Peters > *Inviato:* Sat Jan 17 2015 01:09:38 GMT+0100 (CET) > *A:* k...@rice.edu , vinz > > *Cc:* > > *Oggetto:* Re: [rt-users] RT eats table-tags in html-emails > > Another solution in recent versions of RT is to install the HTML::Gumbo > module from CPAN, which should automatically enable correct display of all > HTML in tickets without any coding. > > >
Re: [rt-users] RT eats table-tags in html-emails
Another solution in recent versions of RT is to install the HTML::Gumbo
module from CPAN, which should automatically enable correct display of all
HTML in tickets without any coding.
On Sat, 17 Jan 2015 1:11 am k...@rice.edu wrote:
> On Fri, Jan 16, 2015 at 06:49:05AM -0700, vinz wrote:
> > RT is pruning the table, td and tr -tags from emails when you look at
> them at
> > the Ticket/Display.html -page, is there a way to stop RT from doing this?
> >
> > I tried enabling Rich text (HTML) in my preferences and looked at
> > \share\html\Elements\ShowMessageStanza but I'm just a beginner when it
> comes
> > to perl.
> >
> > I'm currently on RT 4.2.6 and use apache, mod_fcgi and nginx as a reverse
> > proxy.
> >
> > Thanks in advance,
> > vinz
> >
> Hi Vinz,
>
> You need to adjust the allowed tags in the HTML::Scrubber object by adding
> a
> Web_Local.pm:
>
> https://www.bestpractical.com/docs/rt/4.2/RT/Interface/Web.html
>
> Here is what I am using because I wanted to allow the tables to have
> colors:
>
>
> package HTML::Mason::Commands;
> # Let tables through
> push @SCRUBBER_ALLOWED_TAGS, qw(TABLE THEAD TBODY TFOOT TR TD TH);
> # Allow bgcolor to be set
> $SCRUBBER_ALLOWED_ATTRIBUTES{bgcolor} = '^\s*\#[a-fA-F0-9]{3,6}\s*';
> 1;
>
>
> Make sure to set the option in your RT_SiteConfig.pm
>
> Set($TrustHTMLAttachments, 1);
>
> I think that is all I needed to do. Then restart after clearing your Mason
> cache.
>
> Regards,
> Ken
>
Re: [rt-users] RT eats table-tags in html-emails
On Fri, Jan 16, 2015 at 06:49:05AM -0700, vinz wrote:
> RT is pruning the table, td and tr -tags from emails when you look at them at
> the Ticket/Display.html -page, is there a way to stop RT from doing this?
>
> I tried enabling Rich text (HTML) in my preferences and looked at
> \share\html\Elements\ShowMessageStanza but I'm just a beginner when it comes
> to perl.
>
> I'm currently on RT 4.2.6 and use apache, mod_fcgi and nginx as a reverse
> proxy.
>
> Thanks in advance,
> vinz
>
Hi Vinz,
You need to adjust the allowed tags in the HTML::Scrubber object by adding a
Web_Local.pm:
https://www.bestpractical.com/docs/rt/4.2/RT/Interface/Web.html
Here is what I am using because I wanted to allow the tables to have colors:
package HTML::Mason::Commands;
# Let tables through
push @SCRUBBER_ALLOWED_TAGS, qw(TABLE THEAD TBODY TFOOT TR TD TH);
# Allow bgcolor to be set
$SCRUBBER_ALLOWED_ATTRIBUTES{bgcolor} = '^\s*\#[a-fA-F0-9]{3,6}\s*';
1;
Make sure to set the option in your RT_SiteConfig.pm
Set($TrustHTMLAttachments, 1);
I think that is all I needed to do. Then restart after clearing your Mason
cache.
Regards,
Ken
[rt-users] RT eats table-tags in html-emails
RT is pruning the table, td and tr -tags from emails when you look at them at the Ticket/Display.html -page, is there a way to stop RT from doing this? I tried enabling Rich text (HTML) in my preferences and looked at \share\html\Elements\ShowMessageStanza but I'm just a beginner when it comes to perl. I'm currently on RT 4.2.6 and use apache, mod_fcgi and nginx as a reverse proxy. Thanks in advance, vinz -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT-eats-table-tags-in-html-emails-tp59339.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
