Re: [rt-users] RT_SiteConfig.pm error formatting question

[Brumm, Torsten / Kuehne + Nagel / Ham GI-ID]

Hi Brian,
welcome to the list. I assume, you have not the line number written infront of 
the Set Paramenters?

Torsten

Von: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von 
Dunbar, Brian
Gesendet: Mittwoch, 22. Juni 2016 17:26
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] RT_SiteConfig.pm error formatting question



I am setting up a server on Debian (Jessie). I am at the point of configuring 
the RT_SiteConfig.pm file and following examples found online I am getting an 
error when trying to validate my config

Here is the text

25 # You may also split settings into separate files under the 
etc/RT_SiteConfig.d/
26 # directory.  All files ending in ".pm" will be parsed, in alphabetical 
order,
27 # after this file is loaded.
28
29 Set($rtname , 'xxx.ca');
30 Set($Organization,'.x.ca');
31
32 Set($Timezone, "US/Eastern");
33 Set($CorrespondAddress, 'service.t...@x.ca');


When I try
sudo perl -C /opt/rt4/etc/RT_SiteConfig.pm
Undefined subroutine ::Set called at /opt/rt4/etc/RT_SiteConfig.pm line 29.


If I # line 29 then the error goes to the next line.
I have searched the formatting and the error.

Any help appreciated.


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-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] RT_SiteConfig.pm error formatting question

[Dustin Graves]

Hi Brian,

The RT_SiteConfig.pm file is not a script that you run manually. It is read 
automatically by RT. Please see the documentation 
https://docs.bestpractical.com/rt/4.4.1/web_deployment.html 
 for information 
about setting up the web server. You can also run a standalone server to test 
with something like

$ sudo /opt/rt4/sbin/standalone_httpd

This will let you know if your config is valid and you have done everything 
else leading up to this point. If you are getting some kind of errors, I would 
recommend you follow the steps in the README 
https://docs.bestpractical.com/rt/4.4.1/README.html 
 to ensure that you have 
all of the dependencies installed and your database is set-up correctly.

Thank you,
Dustin

> On Jun 22, 2016, at 11:25 AM, Dunbar, Brian  wrote:
> 
>  
>  
> I am setting up a server on Debian (Jessie). I am at the point of configuring 
> the RT_SiteConfig.pm file and following examples found online I am getting an 
> error when trying to validate my config
>  
> Here is the text
>  
> 25 # You may also split settings into separate files under the 
> etc/RT_SiteConfig.d/
> 26 # directory.  All files ending in ".pm" will be parsed, in alphabetical 
> order,
> 27 # after this file is loaded.
> 28
> 29 Set($rtname , 'xxx.ca ');
> 30 Set($Organization,'.x.ca ');
> 31
> 32 Set($Timezone, "US/Eastern");
> 33 Set($CorrespondAddress, 'service.t...@x.ca 
> ');
>  
>  
> When I try 
> sudo perl -C /opt/rt4/etc/RT_SiteConfig.pm
> Undefined subroutine ::Set called at /opt/rt4/etc/RT_SiteConfig.pm line 
> 29.
>  
>  
> If I # line 29 then the error goes to the next line.
> I have searched the formatting and the error.
>  
> Any help appreciated. 
>  
> -
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training 
> 
> * Los Angeles - September, 2016

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] RT_SiteConfig.pm error formatting question

[Dunbar, Brian]

I am setting up a server on Debian (Jessie). I am at the point of configuring 
the RT_SiteConfig.pm file and following examples found online I am getting an 
error when trying to validate my config

Here is the text

25 # You may also split settings into separate files under the 
etc/RT_SiteConfig.d/
26 # directory.  All files ending in ".pm" will be parsed, in alphabetical 
order,
27 # after this file is loaded.
28
29 Set($rtname , 'xxx.ca');
30 Set($Organization,'.x.ca');
31
32 Set($Timezone, "US/Eastern");
33 Set($CorrespondAddress, 'service.t...@x.ca');


When I try
sudo perl -C /opt/rt4/etc/RT_SiteConfig.pm
Undefined subroutine ::Set called at /opt/rt4/etc/RT_SiteConfig.pm line 29.


If I # line 29 then the error goes to the next line.
I have searched the formatting and the error.

Any help appreciated.

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016