Re: [rt-users] Remove a user or merge two users?
Can you find log of the installation? Especially that part where you run Makefile.PL. This extension has up to date installer to install into plugins directory, but in the error I see old style path. In you case I think adding require RT::Extension::MergeUsers; to the end of the site config will help. On Thu, May 21, 2009 at 5:08 AM, Jeff Lucas jlu...@eagleinvsys.com wrote: Thanks for the suggestion, Ruslan. I installed/ran RT-Extension-MergeUsers-0.03_02 (specifying the ID, i.e. 28 rather than the username, i.e. j...@eagle.com that I wanted to merge the acct into) and it resulted in... RT::User::MergeInto Unimplemented in HTML::Mason::Commands. (/apps/rt-3.8.2/share/html/Callbacks/RT-Extension-MergeUsers/Admin/Users/Modify.html/RightColumnBottom line 71) It does not appear to have worked since both users still show up in my user list (ID's 28 and 3659. Any suggestions? Thanks. -Jeff -Original Message- From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] Sent: Wednesday, May 20, 2009 6:12 PM To: Jeff Lucas Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Remove a user or merge two users? There are MergeUsers and MergeUsersHistory extensions in the best practical's repository and on the CPAN. On Wed, May 20, 2009 at 11:41 PM, Jeff Lucas jlu...@eagleinvsys.com wrote: Hello. I’d like to either… 1) Remove an account that was mistakenly created (preferred) 2) Or, merge two accounts (id’s 28 and 3659) I understand why in general you do not want to remove accounts/id’s in RT, but this account has one ticket under it which can be recreated and I’d prefer to keep my RT instance as clean as possible. Thanks. -Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Remove a user or merge two users?
Hello. I'd like to either... 1) Remove an account that was mistakenly created (preferred) 2) Or, merge two accounts (id's 28 and 3659) I understand why in general you do not want to remove accounts/id's in RT, but this account has one ticket under it which can be recreated and I'd prefer to keep my RT instance as clean as possible. Thanks. -Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Remove a user or merge two users?
Jeff, I've done this more than a few times and to be honest, it was a mistake. There are many tables involved in maintaining User relationships (Groups, GroupMembers, ACL, Transactions, etc.). I have found that the simplest thing to do is go to the tickets that belong to someone I would like to erase and just give the ticket to someone else and then disable the old user. No one will see him, no one will know he exists. Looking at all the stuff on the DataBase will drive you nuts if you've just a little bit of OCD in you like I do. Kenn LBNL On 5/20/2009 12:41 PM, Jeff Lucas wrote: Hello. I'd like to either... 1) Remove an account that was mistakenly created (preferred) 2) Or, merge two accounts (id's 28 and 3659) I understand why in general you do not want to remove accounts/id's in RT, but this account has one ticket under it which can be recreated and I'd prefer to keep my RT instance as clean as possible. Thanks. -Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Remove a user or merge two users?
There are MergeUsers and MergeUsersHistory extensions in the best practical's repository and on the CPAN. On Wed, May 20, 2009 at 11:41 PM, Jeff Lucas jlu...@eagleinvsys.com wrote: Hello. I’d like to either… 1) Remove an account that was mistakenly created (preferred) 2) Or, merge two accounts (id’s 28 and 3659) I understand why in general you do not want to remove accounts/id’s in RT, but this account has one ticket under it which can be recreated and I’d prefer to keep my RT instance as clean as possible. Thanks. -Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Remove a user or merge two users?
Thanks for the suggestion, Ruslan. I installed/ran RT-Extension-MergeUsers-0.03_02 (specifying the ID, i.e. 28 rather than the username, i.e. j...@eagle.com that I wanted to merge the acct into) and it resulted in... RT::User::MergeInto Unimplemented in HTML::Mason::Commands. (/apps/rt-3.8.2/share/html/Callbacks/RT-Extension-MergeUsers/Admin/Users/Modify.html/RightColumnBottom line 71) It does not appear to have worked since both users still show up in my user list (ID's 28 and 3659. Any suggestions? Thanks. -Jeff -Original Message- From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] Sent: Wednesday, May 20, 2009 6:12 PM To: Jeff Lucas Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Remove a user or merge two users? There are MergeUsers and MergeUsersHistory extensions in the best practical's repository and on the CPAN. On Wed, May 20, 2009 at 11:41 PM, Jeff Lucas jlu...@eagleinvsys.com wrote: Hello. I’d like to either… 1) Remove an account that was mistakenly created (preferred) 2) Or, merge two accounts (id’s 28 and 3659) I understand why in general you do not want to remove accounts/id’s in RT, but this account has one ticket under it which can be recreated and I’d prefer to keep my RT instance as clean as possible. Thanks. -Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
