Re: [rt-users] Remove requestor's e-mail only from 1 queue
If you don't want to touch the code you can also do that with an scrip
for this queue.
Condition: On Create
Action: User defined
Template: Global template: Blank
Stage: TransactionCreate
Custom action preparation code:
return 1;
Custom action cleanup code:
$self-TicketObj-DeleteWatcher(
Type = 'Requestor',
Email = $self-CurrentUser-EmailAddress,
Silent = 1);
return 1;
--
Chris
Am 22.04.2010 15:54, schrieb Max McGrath:
That worked perfectly!
Thank you so much!!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu mailto:mmcgr...@carthage.edu
On Thu, Apr 22, 2010 at 8:47 AM, Raed El-Hames r...@vialtus.com
mailto:r...@vialtus.com wrote:
Max:
*
*
Edit Create.html change
td class=value colspan=5
/Elements/EmailInput, Name = 'Requestors', Size = '40', Default
= $ARGS{Requestors} || $session{CurrentUser}-EmailAddress
/td
to
td class=value colspan=5
% if ($QueueObj-Name eq 'Quick Ticket') {
/Elements/EmailInput, Name = 'Requestors', Size = '40',
Default = $ARGS{Requestors}
% } else {
/Elements/EmailInput, Name = 'Requestors', Size = '40',
Default = $ARGS{Requestors} || $session{CurrentUser}-EmailAddress
%}
/td
Roy
Max McGrath wrote:
Hi all -
Running RT 3.8.7 on Ubuntu 9.04.
We have a Quick Ticket queue. This queue is only used when
patrons walk up or call the information desk. So, what's
happening is if I get a call and have to create a ticket for
someone else while I'm logged in, the requestor e-mail is set to
mine. For this queue, it'd be best if that field was just left
blank.
I've gone into the file system and found the Create.html page
and where this info would come from, but this is universal for
all queues. I DO NOT want to get rid of this for any other
queue just the Quick Ticket queue.
Am I SOL? --
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu mailto:mmcgr...@carthage.edu
mailto:mmcgr...@carthage.edu mailto:mmcgr...@carthage.edu
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
[rt-users] Remove requestor's e-mail only from 1 queue
Hi all - Running RT 3.8.7 on Ubuntu 9.04. We have a Quick Ticket queue. This queue is only used when patrons walk up or call the information desk. So, what's happening is if I get a call and have to create a ticket for someone else while I'm logged in, the requestor e-mail is set to mine. For this queue, it'd be best if that field was just left blank. I've gone into the file system and found the Create.html page and where this info would come from, but this is universal for all queues. I DO NOT want to get rid of this for any other queue just the Quick Ticket queue. Am I SOL? -- Max McGrath Asst. Network Admin/Systems Specialist Carthage College 262-552-5512 mmcgr...@carthage.edu Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Remove requestor's e-mail only from 1 queue
Max:
*
*
Edit Create.html change
td class=value colspan=5
/Elements/EmailInput, Name = 'Requestors', Size = '40', Default =
$ARGS{Requestors} || $session{CurrentUser}-EmailAddress
/td
to
td class=value colspan=5
% if ($QueueObj-Name eq 'Quick Ticket') {
/Elements/EmailInput, Name = 'Requestors', Size = '40', Default
= $ARGS{Requestors}
% } else {
/Elements/EmailInput, Name = 'Requestors', Size = '40', Default
= $ARGS{Requestors} || $session{CurrentUser}-EmailAddress
%}
/td
Roy
Max McGrath wrote:
Hi all -
Running RT 3.8.7 on Ubuntu 9.04.
We have a Quick Ticket queue. This queue is only used when patrons
walk up or call the information desk. So, what's happening is if I
get a call and have to create a ticket for someone else while I'm
logged in, the requestor e-mail is set to mine. For this queue, it'd
be best if that field was just left blank.
I've gone into the file system and found the Create.html page and
where this info would come from, but this is universal for all queues.
I DO NOT want to get rid of this for any other queue just the Quick
Ticket queue.
Am I SOL?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu mailto:mmcgr...@carthage.edu
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Remove requestor's e-mail only from 1 queue
That worked perfectly!
Thank you so much!!
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu
On Thu, Apr 22, 2010 at 8:47 AM, Raed El-Hames r...@vialtus.com wrote:
Max:
*
*
Edit Create.html change
td class=value colspan=5
/Elements/EmailInput, Name = 'Requestors', Size = '40', Default =
$ARGS{Requestors} || $session{CurrentUser}-EmailAddress
/td
to
td class=value colspan=5
% if ($QueueObj-Name eq 'Quick Ticket') {
/Elements/EmailInput, Name = 'Requestors', Size = '40', Default =
$ARGS{Requestors}
% } else {
/Elements/EmailInput, Name = 'Requestors', Size = '40', Default =
$ARGS{Requestors} || $session{CurrentUser}-EmailAddress
%}
/td
Roy
Max McGrath wrote:
Hi all -
Running RT 3.8.7 on Ubuntu 9.04.
We have a Quick Ticket queue. This queue is only used when patrons walk
up or call the information desk. So, what's happening is if I get a call
and have to create a ticket for someone else while I'm logged in, the
requestor e-mail is set to mine. For this queue, it'd be best if that field
was just left blank.
I've gone into the file system and found the Create.html page and where
this info would come from, but this is universal for all queues. I DO NOT
want to get rid of this for any other queue just the Quick Ticket queue.
Am I SOL? --
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgr...@carthage.edu mailto:mmcgr...@carthage.edu
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
