Extract Custom Fields Value extension allows you to use code. In this code
you can use whatever you like, you can do $ticket-SetOwner($value). If
it's too hard to figure out. Take a look at Command By Email extension.
On Fri, Apr 19, 2013 at 12:59 AM, Joe Kirby ki...@umbc.edu wrote:
I have a situation where a php web form is sending an email to RT with
some custom field values.
The requestor of the ticket will be the email provided in the web form.
I would alike to take the value set for a custom field and set the owner
of the ticket to this value.
I have tried a few scenarios from the scripts available via contributions
on the wiki.
I am not having any luck.
We use the extractCF extension to get the field but I just do not
understand how to equate this value of the CF to the owner.
Thanks
Joe
Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - ki...@umbc.edu
--
Best regards, Ruslan.
