Re: [rt-users] Simple Search functionality
I am embarrassed to admit it and apologize for wasting your time... as I was not paying attention to detail (which can get a sysAdmin into trouble), I misunderstood how this callback worked. I thought this callback put functionality back to the way SimpleSeach worked in 3.6.6. Instead, it add keywords any and closed to complement the implicit active. any and closed must be specified in the search. It works... if you use it correctly. :-) Again, my apologies and thanks for your help. -Jeff -Original Message- From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org] Sent: Wednesday, May 27, 2009 3:42 PM To: Jeff Lucas Cc: Emmanuel Lacour; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Simple Search functionality Is stuff in the following path correct... /apps/rt-3.8.2/local/html/Callbacks/stuff/Search/Simple.html/ModifyQuery It should be, here's mine: (You can use any name you want for the folder between Callbacks and Search) [ceaad...@rt ~]$ cat /opt/rt3/local/html/Callbacks/Indirection/Search/Simple.html/ModifyQuery %init $$query =~ s/\bany\b/new open resolved stalled rejected deleted/i; $$query =~ s/\bclosed\b/resolved rejected deleted/i; /%init %args $query = undef /%args All I can say is check your server logs, Apache and RT/syslog. After restarting Apache... You don't need to restart it, a graceful HUP will do fine. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Simple Search functionality
On Thu, May 28, 2009 at 11:06, Jeff Lucas jlu...@eagleinvsys.com wrote: I am embarrassed to admit it and apologize for wasting your time... as I was not paying attention to detail (which can get a sysAdmin into trouble), I misunderstood how this callback worked. RTFM, words to live by :-P I thought this callback put functionality back to the way SimpleSeach worked in 3.6.6. Instead, it add keywords any and closed to complement the implicit active. any and closed must be specified in the search. It works... if you use it correctly. :-) Good to hear. There's a way to replicate 3.6 on that page (I updated things to be clearer Tuesday), but this is better for db performance, and allows for more precise searching. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Simple Search functionality
I am running 3.8.2 which is installed under /apps/rt-3.8.2. According to http://wiki.bestpractical.com/view/SimpleSearchIncludeResolved, I created... # cat /apps/rt-3.8.2/local/html/Callbacks/stuff/Search/Simple.html/ModifyQuery %init #active is the default: open new stalled $$query =~ s/\bany\b/new open resolved stalled rejected deleted/i; #$$query =~ s/\bclosed\b/resolved rejected deleted/i; /%init %args $query = undef /%args Tested it but it did not work. Restarted httpd and still not working. Do I have to define something in /apps/rt-3.8.2/etc/RT_SiteConfig.pm so that RT finds the ModifyQuery file I created? Thanks. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Emmanuel Lacour Sent: Tuesday, May 26, 2009 11:10 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Simple Search functionality On Tue, May 26, 2009 at 05:05:26PM +0200, Emmanuel Lacour wrote: On Tue, May 26, 2009 at 11:00:07AM -0400, Jerrad Pierce wrote: On the wiki searching for SimpleSearch returns two of 5 relevant results. And I just fully described how it works here: http://wiki.bestpractical.com/view/SimpleSearch And a FAQ entry with this article as answer. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Simple Search functionality
On Wed, May 27, 2009 at 13:48, Jeff Lucas jlu...@eagleinvsys.com wrote: I am running 3.8.2 which is installed under /apps/rt-3.8.2. According to http://wiki.bestpractical.com/view/SimpleSearchIncludeResolved, I created... # cat /apps/rt-3.8.2/local/html/Callbacks/stuff/Search/Simple.html/ModifyQuery %init #active is the default: open new stalled $$query =~ s/\bany\b/new open resolved stalled rejected deleted/i; #$$query =~ s/\bclosed\b/resolved rejected deleted/i; /%init %args $query = undef /%args Tested it but it did not work. Restarted httpd and still not working. Are you sure it didn't work? What this customization does is add the keyword any. So that searching for quux finds active tickets LIKE quux and quux any finds any ticket LIKE quux, regardless of status. This is a more powerful and targeted solution than reverting to an always return all states, but you can do that by appending the list of desired states to $$query, rather than doing the replace. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Simple Search functionality
I've tried and tried and tried and I cannot get it to work. Is stuff in the following path correct... /apps/rt-3.8.2/local/html/Callbacks/stuff/Search/Simple.html/ModifyQuery After restarting Apache... # cd /apps/rt-3.8.2 # find . -name \*imple\* ./share/html/NoAuth/RichText/FCKeditor/editor/plugins/simplecommands ./share/html/Elements/SimpleSearch ./share/html/Search/Simple.html ./local/html/Callbacks/stuff/Search/Simple.html Thanks. -Original Message- From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org] Sent: Wednesday, May 27, 2009 3:13 PM To: Jeff Lucas Cc: Emmanuel Lacour; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Simple Search functionality On Wed, May 27, 2009 at 13:48, Jeff Lucas jlu...@eagleinvsys.com wrote: I am running 3.8.2 which is installed under /apps/rt-3.8.2. According to http://wiki.bestpractical.com/view/SimpleSearchIncludeResolved, I created... # cat /apps/rt-3.8.2/local/html/Callbacks/stuff/Search/Simple.html/ModifyQuery %init #active is the default: open new stalled $$query =~ s/\bany\b/new open resolved stalled rejected deleted/i; #$$query =~ s/\bclosed\b/resolved rejected deleted/i; /%init %args $query = undef /%args Tested it but it did not work. Restarted httpd and still not working. Are you sure it didn't work? What this customization does is add the keyword any. So that searching for quux finds active tickets LIKE quux and quux any finds any ticket LIKE quux, regardless of status. This is a more powerful and targeted solution than reverting to an always return all states, but you can do that by appending the list of desired states to $$query, rather than doing the replace. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Simple Search functionality
Is stuff in the following path correct... /apps/rt-3.8.2/local/html/Callbacks/stuff/Search/Simple.html/ModifyQuery It should be, here's mine: (You can use any name you want for the folder between Callbacks and Search) [ceaad...@rt ~]$ cat /opt/rt3/local/html/Callbacks/Indirection/Search/Simple.html/ModifyQuery %init $$query =~ s/\bany\b/new open resolved stalled rejected deleted/i; $$query =~ s/\bclosed\b/resolved rejected deleted/i; /%init %args $query = undef /%args All I can say is check your server logs, Apache and RT/syslog. After restarting Apache... You don't need to restart it, a graceful HUP will do fine. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Simple Search functionality
This was sent to the list a long time ago, my apologies for not
remembering who sent it.(Espen Wiborg or Gordon maybe?)It works on
3.8.1. Not sure if it is what you are looking for or not though
Index: lib/RT/Search/Googleish.pm
===
--- lib/RT/Search/Googleish.pm (revision 15777)
+++ lib/RT/Search/Googleish.pm (working copy)
@@ -162,7 +162,7 @@
push @tql_clauses, join( OR , sort @id_clauses );
push @tql_clauses, join( OR , sort @owner_clauses );
if ( ! @status_clauses ) {
-push @tql_clauses, join( OR , map Status = '$_',
RT::Queue-ActiveStatusArray());
+push @tql_clauses, join( OR , map Status = '$_',
RT::Queue-ActiveStatusArray(), RT-Config-
Get('ExtraStatesInSimpleSearch'));
} else {
push @tql_clauses, join( OR , sort @status_clauses );
}
Index: etc/RT_Config.pm.in
===
--- etc/RT_Config.pm.in (revision 15777)
+++ etc/RT_Config.pm.in (working copy)
@@ -1117,6 +1117,15 @@
Set($DontSearchFileAttachments, undef);
+=item C$ExtraStatesInSimpleSearch
+
+Tickets in these states are included in the results of a simple
+search, along with any active tickets.
+
+=cut
+
+Set(@ExtraStatesInSimpleSearch, qw());
+
=item C$ChartFont
The LGD module (which RT uses for graphs) uses a builtin font that
doesn't
I don't remember who made this, but it is working for me...
Then I put in RT_SiteConfig.pm
Greg Evans
gev...@hcc.net
Hood Canal Communications
(360) 898-2481 x212
On May 26, 2009, at 7:41 AM, Jeff Lucas wrote:
Hello folks.
I searched thru RT_Config.pm and the RT Wiki but could not find the
answer… it appears that the Simple Search tool in RT only reports on
unresolved tickets. Is that true? If so, can someone tell me how
to adjust RT so that it reports on ALL tickets containing the
keyword in the ticket subject regardless of status?
Thanks.
-Jeff
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Commercial support: sa...@bestpractical.com
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Simple Search functionality
Hi, Jeff Lucas schrieb: I searched thru RT_Config.pm and the RT Wiki but could not find the answer… it appears that the Simple Search tool in RT only reports on unresolved tickets. Is that true? Just add the keyword resolved to your search string to get resolved tickets. Greets Basti -- Bastian Ballmann PATRONAS Financial Systems GmbH Schnewlinstr 4 79098 Freiburg fon +49 (0)761 400688-19 fax +49 (0)761 400688-50 ballm...@patronas.de http://www.patronas.de Amtsgericht Freiburg, HRB 7212 Geschäftsführung: Heribert Steuer, Carsten Osswald This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Simple Search functionality
On Tue, May 26, 2009 at 10:41, Jeff Lucas jlu...@eagleinvsys.com wrote: Hello folks. I searched thru RT_Config.pm and the RT Wiki but could not find the answer… it appears that the Simple Search tool in RT only reports on unresolved tickets. Is that true? If so, can someone tell me how to adjust RT so that it reports on ALL tickets containing the keyword in the ticket subject regardless of status? Really? What about the list archives? On the wiki searching for SimpleSearch returns two of 5 relevant results. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Simple Search functionality
That worked. Thank you, Basti. -Original Message- From: Bastian Ballmann [mailto:ballm...@patronas.de] Sent: Tuesday, May 26, 2009 10:57 AM To: Jeff Lucas Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Simple Search functionality Hi, Jeff Lucas schrieb: I searched thru RT_Config.pm and the RT Wiki but could not find the answer... it appears that the Simple Search tool in RT only reports on unresolved tickets. Is that true? Just add the keyword resolved to your search string to get resolved tickets. Greets Basti -- Bastian Ballmann PATRONAS Financial Systems GmbH Schnewlinstr 4 79098 Freiburg fon +49 (0)761 400688-19 fax +49 (0)761 400688-50 ballm...@patronas.de http://www.patronas.de Amtsgericht Freiburg, HRB 7212 Geschäftsführung: Heribert Steuer, Carsten Osswald This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Simple Search functionality
Hello folks. I searched thru RT_Config.pm and the RT Wiki but could not find the answer... it appears that the Simple Search tool in RT only reports on unresolved tickets. Is that true? If so, can someone tell me how to adjust RT so that it reports on ALL tickets containing the keyword in the ticket subject regardless of status? Thanks. -Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Simple Search functionality
On Tue, May 26, 2009 at 05:05:26PM +0200, Emmanuel Lacour wrote: On Tue, May 26, 2009 at 11:00:07AM -0400, Jerrad Pierce wrote: On the wiki searching for SimpleSearch returns two of 5 relevant results. And I just fully described how it works here: http://wiki.bestpractical.com/view/SimpleSearch And a FAQ entry with this article as answer. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Simple Search functionality
On Tue, May 26, 2009 at 11:00:07AM -0400, Jerrad Pierce wrote: On the wiki searching for SimpleSearch returns two of 5 relevant results. And I just fully described how it works here: http://wiki.bestpractical.com/view/SimpleSearch ;) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
