[rt-users] This message will be sent to... question
When commenting on or adding correspondence to a ticket via the web UI the To: recipient is listed as AdminCc of companyname Ticket #. When doing the same via email and Reply All, one of the recipients is listed as AdminCc of companyname Ticket #. This, of course, isn't a valid email address so results in a bounced message from our email server on that particular address. The other email address, be it the comment or correspondence address makes it through though (as expected). I've never seen this behaviour before I started administering the RT system here at my new job. It never came up at my last job. Anyone know what would be causing this? RT v3.6.8 on openSuSE 10.3. -Mathew -- Keep up with my goings on at http://feeds.feedburner.com/theillien_atom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] This message will be sent to... question
Yeah, I'm not surprised that it's RFC-Compliant as you folks at BP do a good job of working with standards. I just hadn't seen it before because we used the UseFriendlyToLine parameter at my old job. But, having always had it in place I never had cause to figure out what it really did. Thanks -Mathew Jesse Vincent wrote: On Aug 1, 2008, at 10:28 AM, Mathew Snyder wrote: When commenting on or adding correspondence to a ticket via the web UI the To: recipient is listed as AdminCc of companyname Ticket #. When doing the same via email and Reply All, one of the recipients is listed as AdminCc of companyname Ticket #. This, of course, isn't a valid email address Actually, it's RFC-compliant. But not all mail servers are your friend. See UseFriendlyToLine in the config file to get it sorted out. -j so results in a bounced message from our email server on that particular address. The other email address, be it the comment or correspondence address makes it through though (as expected). I've never seen this behaviour before I started administering the RT system here at my new job. It never came up at my last job. Anyone know what would be causing this? RT v3.6.8 on openSuSE 10.3. -Mathew -- Keep up with my goings on at http://feeds.feedburner.com/theillien_atom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Keep up with my goings on at http://feeds.feedburner.com/theillien_atom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] This message will be sent to... question
And I can only guess that Exchange is one that doesn't handle it very well. Although, I think our actual relay might be sendmail which, based on the comments in RT_SiteConfig.pm doesn't work with it. -Mathew Jesse Vincent wrote: On Aug 1, 2008, at 10:28 AM, Mathew Snyder wrote: When commenting on or adding correspondence to a ticket via the web UI the To: recipient is listed as AdminCc of companyname Ticket #. When doing the same via email and Reply All, one of the recipients is listed as AdminCc of companyname Ticket #. This, of course, isn't a valid email address Actually, it's RFC-compliant. But not all mail servers are your friend. See UseFriendlyToLine in the config file to get it sorted out. -j so results in a bounced message from our email server on that particular address. The other email address, be it the comment or correspondence address makes it through though (as expected). I've never seen this behaviour before I started administering the RT system here at my new job. It never came up at my last job. Anyone know what would be causing this? RT v3.6.8 on openSuSE 10.3. -Mathew -- Keep up with my goings on at http://feeds.feedburner.com/theillien_atom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Keep up with my goings on at http://feeds.feedburner.com/theillien_atom ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] This message will be sent to... question
On Aug 1, 2008, at 1:55 PM, Mathew Snyder wrote: And I can only guess that Exchange is one that doesn't handle it very well. Although, I think our actual relay might be sendmail which, based on the comments in RT_SiteConfig.pm doesn't work with it. Sadly, neither does Apple's Mail.app. I'm seriously considering changing the default. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
