Re: [rt-users] This transaction appears to have no content

2009-08-22 Thread testwreq wreq 
The script change worked. Thanks so much!

On Fri, Aug 21, 2009 at 4:14 PM, Stephen Turner stur...@mit.edu wrote:

  On Fri, 21 Aug 2009 15:37:50 -0400, testwreq wreq testw...@gmail.com
 wrote:

 RT guru's: when an ownership changes or when the ticket has no comment, the
 ticket content produces  a message

 This transaction appears to have no content

 We would like to change this default message to This transaction has been
 updated. Please see above the changes

 Any suggestion on how I can accomplish this?

 Thanks in advance, rq.


 That message is coming from code in a template, something like this:

 {$Transaction-Content()}

 So you could modify the template code to read:

 {
 my $out = ;
 if ($Transaction-Content() eq 'This transaction appears to have no
 content') {
   $out = 'This transaction has been updated. Please see above the changes'
 } else {
   $out = $Transaction-Content();
 }
 $out;
 }

 or more simply

 {$Transaction-Content() eq 'This transaction appears to have no content' ?
  'This transaction has been updated. Please see above the changes' :
  $Transaction-Content();
 }

 Haven't tested the code so there may be typos, but the general idea should
 work.

 Steve

 --
 Stephen Turner
 Senior Programmer/Analyst - SAIS
 MIT IST

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[rt-users] This transaction appears to have no content

2009-08-21 Thread testwreq wreq 
RT guru's: when an ownership changes or when the ticket has no comment, the
ticket content produces  a message
This transaction appears to have no content

We would like to change this default message to This transaction has been
updated. Please see above the changes

Any suggestion on how I can accomplish this?

Thanks in advance, rq.
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Re: [rt-users] This transaction appears to have no content

2009-08-21 Thread Nick Kartsioukas 
On Fri, 21 Aug 2009 15:37:50 -0400, testwreq wreq testw...@gmail.com
said:
 RT guru's: when an ownership changes or when the ticket has no comment,
 the ticket content produces  a message
 This transaction appears to have no content
 
 We would like to change this default message to This transaction has
 been updated. Please see above the changes
 
 Any suggestion on how I can accomplish this?

Search for $content = $self-loc('This transaction appears to have no
content'); in /lib/RT/Transaction_Overlay.pm and edit the text to your
liking.
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Re: [rt-users] This transaction appears to have no content

2009-08-21 Thread Drew Barnes 
Create a template and use that to say whatever you wish.  I can give you an
example of our owner change template when I have better access to our
system.


On 8/21/09 3:37 PM, testwreq wreq testw...@gmail.com wrote:

 RT guru's: when an ownership changes or when the ticket has no comment, the
 ticket content produces  a message
  
 This transaction appears to have no content
  
 We would like to change this default message to This transaction has been
 updated. Please see above the changes
  
 Any suggestion on how I can accomplish this?
  
 Thanks in advance, rq.
 
 
 ___
 http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
 
 Community help: http://wiki.bestpractical.com
 Commercial support: sa...@bestpractical.com
 
 
 Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
 Buy a copy at http://rtbook.bestpractical.com
 
 -- 
 Drew Barnes
 Applications Analyst
 Network Resources Dept.
 Raymond Walters College

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Re: [rt-users] This transaction appears to have no content

2009-08-21 Thread Stephen Turner 
On Fri, 21 Aug 2009 15:37:50 -0400, testwreq wreq testw...@gmail.com  
wrote:

 RT guru's: when an ownership changes or when the ticket has no comment,  
 the ticket content produces  a message

 This transaction appears to have no content

 We would like to change this default message to This transaction has  
 been updated. Please see above the changes

 Any suggestion on how I can accomplish this?

 Thanks in advance, rq.

That message is coming from code in a template, something like this:

{$Transaction-Content()}

So you could modify the template code to read:

{
my $out = ;
if ($Transaction-Content() eq 'This transaction appears to have no  
content') {
$out = 'This transaction has been updated. Please see above the changes'
} else {
$out = $Transaction-Content();
}
$out;
}

or more simply

{$Transaction-Content() eq 'This transaction appears to have no content' ?
   'This transaction has been updated. Please see above the changes' :
   $Transaction-Content();
}

Haven't tested the code so there may be typos, but the general idea should  
work.

Steve

-- 
Stephen Turner
Senior Programmer/Analyst - SAIS
MIT IST
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