Hi,
if your mail provider has pop3 or imap available and you are installing RT
on a Linux OS, you could use fetchmail to pickup the e-mail. Through the
mail gate from RT the email will create a ticket. Postfix/Sendmail could be
used to deliver the email back to user (your ticket# is 12345)
Robert
On Tue, Feb 9, 2010 at 4:27 PM, Renato S. Yamane
yam...@diamondcut.com.brwrote:
Hi, I´m a newbie in RT.
Before start using it, I would like to know if is possible use RT in my
intranet setting it to open tickets using my external mail provider.
To be clear:
- My e-mails are out of my hands. They are in a external provider (like
Gmail);
- I would like to do that:
User send a message to r...@my-external-email.com
RT need authenticate in my external email and get messages there
If exist messages, them open a ticket and send a message to user
(your ticket # is 12345)
Regards,
Renato S. Yamane
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2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
