Re: [rt-users] __TimeLeft__ no value in the column

2013-05-28 Thread Kevin Falcone 
On Fri, May 10, 2013 at 10:45:59AM +0100, Asanka Gunasekera wrote:
Hi I have added below to the RT_SiteConfig.pm and all are working fine 
 except the
__TimeLeft__ it just come as an empty column, can any one tell me how to 
 rectify this. I am
using RT4, oracle db and Redhat linux

After fixing several other errors in your format (use __WebPath__
instead of $RT::WebPath and this line is wrong:

   'bA

the format works fine and displays TimeLeft for me.

-kevin

Set ($DefaultSearchResultFormat, qq{
   'bA 
 HREF=$RT::WebPath/Ticket/Display.html?id=__idid__/a/b/TITLE:#',
   '__QueueName__',
   'bA

 HREF=$RT::WebPath/Ticket/Display.html?id=__idSubject__/a/b/TITLE:Subject',
   '__Status__',
   '__OwnerName__',
   '__Priority__',
   '__CustomField.{SLA}__',
   '__NEWLINE__',
   '',
   'small__Requestors__/small',
   'small__CreatedRelative__/small',
   'small__ToldRelative__/small',
   'small__LastUpdatedRelative__/small',
   'bsmall__Created__small/a/b/TITLE:Create Date',
   'small__TimeLeft__/small'
});


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[rt-users] __TimeLeft__ no value in the column

2013-05-10 Thread Asanka Gunasekera 
Hi I have added below to the RT_SiteConfig.pm and all are working fine except 
the __TimeLeft__ it just come as an empty column, can any one tell me how to 
rectify this. I am using RT4, oracle db and Redhat linux

Set ($DefaultSearchResultFormat, qq{
   'bA 
HREF=$RT::WebPath/Ticket/Display.html?id=__idid__/a/b/TITLE:#',
   '__QueueName__',
   'bA 
HREF=$RT::WebPath/Ticket/Display.html?id=__idSubject__/a/b/TITLE:Subject',
   '__Status__',
   '__OwnerName__',
   '__Priority__',
   '__CustomField.{SLA}__',
   '__NEWLINE__',
   '',
   'small__Requestors__/small',
   'small__CreatedRelative__/small',
   'small__ToldRelative__/small',
   'small__LastUpdatedRelative__/small',
   'bsmall__Created__small/a/b/TITLE:Create Date',
   'small__TimeLeft__/small'
});


Thanks and Regards

-- 
RT Training in Seattle, June 19-20: http://bestpractical.com/training