Re: [rt-users] can't locate XXX
The Set(@Plugins line was the problem... I had a spelling mistake. Now I'm seeing a different error [Wed Apr 20 08:20:25 2011] [error] Can't call method require without a package or object reference at /opt/rt3/bin/../lib/RT.pm line 670.\nCompilation failed in require at (eval 2) line 1.\n [Wed Apr 20 08:20:25 2011] [error] Can't load Perl file: /opt/rt3/bin/ webmux.pl for server myserver.mydomain.com:0, exiting... By looking at the code in RT.pm, and my very limited Perl knowledge... it seems when it's reading through trying to find all the Plugins defined in the RT_SiteConfig.pm it hiccups on the newly corrected Set(@Plugins...); line for ExtractCustomFieldValues. My Set line is as follows: Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues)); As indicated on the wiki page for ExtractCustomFieldValues. I'm trying to figure out exactly what the Set(@Plugins line means(till now, I've simply used what was posted on the wiki, without understanding what each piece of the config line actually means...) but I'm having a hard time googling/searching wiki or rt-users for that information. This page http://requesttracker.wikia.com/wiki/SiteConfig tells you a little bit of the Plugins line, but doesn't define what it means. I'm assuming I'd inherently know this if I knew more about Perl itself... On Wed, Apr 20, 2011 at 1:17 AM, Ruslan Zakirov r...@bestpractical.comwrote: On Tue, Apr 19, 2011 at 9:29 PM, Mike Johnson mike.john...@nosm.ca wrote: When the apache error_log shows an error stating it can't locate a given .pm file in @INC what are my steps to resolve this? Specifically, when I insert the line Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues)); into my site config, apache won't start up and complains it cannot find the ExtractCustomFieldValues.pm I searched the lists, and some have said the path to the pm is not in the @INC environment variable and to move the .pm to a place that is. In the error it lists the @INC variable, and /opt/rt3/local/lib or /opt/rt3/lib exist in it In 3.8 @INC should be rt3/local/lib rt3/local/plugins/X/lib rt3/local/plugins/Y/lib rt3/local/plugins/Z/lib rt3/lib If you have set @Plugins to (X Y Z) in the config, but ... * ..., but only some plugins' paths are in the @INC - check config for double Set(@Plugins, ...) * ..., but only some plugins' paths are in the @INC - check above and check permissions on dirs * ..., but none of rt3/local/plugins/.../lib is in the @INC - check above, may be you have earlier 3.8.x release with a bug, upgrade to the latest , so I attempted to move the .pm in question to one of those areas with no luck... Strikes me as odd that I'd have to move this considering I've installed 2 other extensions prior to this one that fired up with out any issues... 100% there is no need in moving files around. Pretty good chances to break things further or complicate future upgrades. Anyone give me a few steps to troubleshoot or try out? Thanks! Mike. -- Best regards, Ruslan. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca
Re: [rt-users] can't locate XXX
On Wed, Apr 20, 2011 at 08:45:44AM -0400, Mike Johnson wrote: The Set(@Plugins line was the problem... I had a spelling mistake. Now I'm seeing a different error [Wed Apr 20 08:20:25 2011] [error] Can't call method require without a package or object reference at /opt/rt3/bin/../lib/RT.pm line 670.\nCompilation failed in require at (eval 2) line 1.\n [Wed Apr 20 08:20:25 2011] [error] Can't load Perl file: /opt/rt3/bin/ webmux.pl for server myserver.mydomain.com:0, exiting... This implies you have some junk in your @Plugins, what else are you loading? Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues)); Do you have a literal ... in there? Also, normally I recommend the README in an extension over something in the wiki which may be unfortunately out of date (since engineers tend to update the closest docs) When installing, did you run all the steps? Install and initdb (but only once). -kevin By looking at the code in RT.pm, and my very limited Perl knowledge... it seems when it's reading through trying to find all the Plugins defined in the RT_SiteConfig.pm it hiccups on the newly corrected Set(@Plugins...); line for ExtractCustomFieldValues. My Set line is as follows: Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues)); As indicated on the wiki page for ExtractCustomFieldValues. I'm trying to figure out exactly what the Set(@Plugins line means(till now, I've simply used what was posted on the wiki, without understanding what each piece of the config line actually means...) but I'm having a hard time googling/searching wiki or rt-users for that information. This page http://requesttracker.wikia.com/wiki/SiteConfig tells you a little bit of the Plugins line, but doesn't define what it means. I'm assuming I'd inherently know this if I knew more about Perl itself... On Wed, Apr 20, 2011 at 1:17 AM, Ruslan Zakirov r...@bestpractical.comwrote: On Tue, Apr 19, 2011 at 9:29 PM, Mike Johnson mike.john...@nosm.ca wrote: When the apache error_log shows an error stating it can't locate a given .pm file in @INC what are my steps to resolve this? Specifically, when I insert the line Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues)); into my site config, apache won't start up and complains it cannot find the ExtractCustomFieldValues.pm I searched the lists, and some have said the path to the pm is not in the @INC environment variable and to move the .pm to a place that is. In the error it lists the @INC variable, and /opt/rt3/local/lib or /opt/rt3/lib exist in it In 3.8 @INC should be rt3/local/lib rt3/local/plugins/X/lib rt3/local/plugins/Y/lib rt3/local/plugins/Z/lib rt3/lib If you have set @Plugins to (X Y Z) in the config, but ... * ..., but only some plugins' paths are in the @INC - check config for double Set(@Plugins, ...) * ..., but only some plugins' paths are in the @INC - check above and check permissions on dirs * ..., but none of rt3/local/plugins/.../lib is in the @INC - check above, may be you have earlier 3.8.x release with a bug, upgrade to the latest , so I attempted to move the .pm in question to one of those areas with no luck... Strikes me as odd that I'd have to move this considering I've installed 2 other extensions prior to this one that fired up with out any issues... 100% there is no need in moving files around. Pretty good chances to break things further or complicate future upgrades. Anyone give me a few steps to troubleshoot or try out? Thanks! Mike. -- Best regards, Ruslan. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca pgpTcVGMKNuXb.pgp Description: PGP signature
Re: [rt-users] can't locate XXX
Ok bare with the long email! Yes, I have a literal ... It's quite amazing how far you can get with an RT setup based on wiki pages and rt-users listserv history without actually knowing ANY Perl what so ever :D I have ExternalAuth and RT-FM setup as other plugins... and all I did with those was follow step by step on the wiki pages/READMEs. For both, I copied and pasted the Set line for the RT_SiteConfig.pm directly from there. So being 100% honest, I never thought of what it is or how it's works, just that the README or wiki told me it was required. Once Ruslan pointed to that line being a potential problem, I realized RTFM wasn't ACTUALLY working... only the RTFM data was there, the functionality wasn't working. I attempted to search for more information on what that line is actually doing, but all I found was the wiki page mentioned in the previous email. Which on that page specifically states you can't have 2 @Plugin sets... that's why RTFM wasn't working... Now with that knowledge, I understand my config line should read Set(@Plugins,qw( RT::Authen::ExternalAuth RT:Extension::ExtractCustomFieldValues )); The original information from Ruslan makes more sense now. I have corrected that, and the new error is back to the Can't locate the .pm in @INC. So now, what I believe that error is telling me is ...RT:Extension::ExtractCustomFieldValues is an abstractual definition of where the ExtractCustomFieldValues.pm is located within one of the paths of the @INC variable. Taking the working ExternalAuth plugin string, which is 'RT::Authen::ExternalAuth', I understand that RT::Authen equates to RT/Authen and ExternalAuth is the .pm That means, as long as @INC has the path before RT/Authen/ExternalAuth.pm we're good! What I don't understand now is how @INC gets /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib I could do a hack, and get it to work with the knowledge I have built now, but I'm looking for the RIGHT way to do it. How do I tell get /opt/rt3/local/plugins/ExtractCustomFieldValues in @INC? And providing I can do the above, the way the tgz file untar's, the .pm file is in that directory, so my Set @Plugins line would look like Set(@Plugins,qw(CustomFieldValues RT:Authen:ExternalAuth)); Sorry for the long email, but I wanted to ensure my assumptions are correct all the way through the troubleshooting logic I've used. Thanks! Mike. On Wed, Apr 20, 2011 at 11:38 AM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Apr 20, 2011 at 08:45:44AM -0400, Mike Johnson wrote: The Set(@Plugins line was the problem... I had a spelling mistake. Now I'm seeing a different error [Wed Apr 20 08:20:25 2011] [error] Can't call method require without a package or object reference at /opt/rt3/bin/../lib/RT.pm line 670.\nCompilation failed in require at (eval 2) line 1.\n [Wed Apr 20 08:20:25 2011] [error] Can't load Perl file: /opt/rt3/bin/ webmux.pl for server myserver.mydomain.com:0, exiting... This implies you have some junk in your @Plugins, what else are you loading? Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues)); Do you have a literal ... in there? Also, normally I recommend the README in an extension over something in the wiki which may be unfortunately out of date (since engineers tend to update the closest docs) When installing, did you run all the steps? Install and initdb (but only once). -kevin By looking at the code in RT.pm, and my very limited Perl knowledge... it seems when it's reading through trying to find all the Plugins defined in the RT_SiteConfig.pm it hiccups on the newly corrected Set(@Plugins...); line for ExtractCustomFieldValues. My Set line is as follows: Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues)); As indicated on the wiki page for ExtractCustomFieldValues. I'm trying to figure out exactly what the Set(@Plugins line means(till now, I've simply used what was posted on the wiki, without understanding what each piece of the config line actually means...) but I'm having a hard time googling/searching wiki or rt-users for that information. This page http://requesttracker.wikia.com/wiki/SiteConfig tells you a little bit of the Plugins line, but doesn't define what it means. I'm assuming I'd inherently know this if I knew more about Perl itself... On Wed, Apr 20, 2011 at 1:17 AM, Ruslan Zakirov r...@bestpractical.com wrote: On Tue, Apr 19, 2011 at 9:29 PM, Mike Johnson mike.john...@nosm.ca wrote: When the apache error_log shows an error stating it can't locate a given .pm file in @INC what are my steps to resolve this? Specifically, when I insert the line Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues)); into my site config, apache won't start up and complains it cannot find the ExtractCustomFieldValues.pm I searched the lists, and some have said the path to
Re: [rt-users] can't locate XXX
On Wed, Apr 20, 2011 at 02:50:41PM -0400, Mike Johnson wrote: Now with that knowledge, I understand my config line should read Set(@Plugins,qw( RT::Authen::ExternalAuth RT:Extension::ExtractCustomFieldValues )); That looks correct What I don't understand now is how @INC gets /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib Because that is where RT expects plugins to live, local/plugin/Plugin-Name/ which logically separates the code for each plugin I could do a hack, and get it to work with the knowledge I have built now, but I'm looking for the RIGHT way to do it. How do I tell get /opt/rt3/local/plugins/ExtractCustomFieldValues in @INC? how did it end up there, that isn't the directory structure for RT plugins. And providing I can do the above, the way the tgz file untar's, the .pm file is in that directory, so my Set @Plugins line would look like Set(@Plugins,qw(CustomFieldValues RT:Authen:ExternalAuth)); No, this is incorrect How did you install RT-Extension-ExtractCustomFieldValues I believe you missed a step from the README included with the extension. Please note, you do not ever just untar an extension into /opt/rt3 You untar it into your home or a source directory and follow the directions in the README which will ensure that it is placed into the proper location for RT. -kevin pgpyFVET8jnBV.pgp Description: PGP signature
Re: [rt-users] can't locate XXX
Ah... that opens my eyes a bit more... How do I tell get /opt/rt3/local/plugins/ExtractCustomFieldValues in @INC? how did it end up there, that isn't the directory structure for RT plugins. I put it there trying to mimic how ExternalAuth worked. I've backed it out now and used the Makefile for it to place itself where it wants to. It placed the ExtractCustomFieldValues.pm in /opt/rt3/lib/RT/Action So now my Plugin's looks like this Set(@Plugins,qw( RT::Authen::ExternalAuth RT::Action::ExtractCustomFieldValues )); How did you install RT-Extension-ExtractCustomFieldValues I believe you missed a step from the README included with the extension. Please note, you do not ever just untar an extension into /opt/rt3 You untar it into your home or a source directory and follow the directions in the README which will ensure that it is placed into the proper location for RT. -kevin Thank you Kevin, I did not know that! I have backed out what I did, and followed the correct method and it seems my setup is no longer throwing errors and RT can run :D I appreciate the responses and knowledge that I've gained from them. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca
Re: [rt-users] can't locate XXX
On Wed, Apr 20, 2011 at 03:51:57PM -0400, Mike Johnson wrote: Ah... that opens my eyes a bit more... How do I tell get /opt/rt3/local/plugins/ExtractCustomFieldValues in @INC? how did it end up there, that isn't the directory structure for RT plugins. I put it there trying to mimic how ExternalAuth worked. I've backed it out now and used the That isn't how ExternalAuth works either, it works with a standard make install and would be in local/plugins/RT-Authen-ExternalAuth Makefile for it to place itself where it wants to. It placed the ExtractCustomFieldValues.pm in /opt/rt3/lib/RT/Action That's wrong. What version of RT and the module are you running. 3.06 (newest on CPAN) and 3.8.10 install into local/plugins/RT-Extension-ExtractCustomFieldValues as expected. -kevin So now my Plugin's looks like this Set(@Plugins,qw( RT::Authen::ExternalAuth RT::Action::ExtractCustomFieldValues )); How did you install RT-Extension-ExtractCustomFieldValues I believe you missed a step from the README included with the extension. Please note, you do not ever just untar an extension into /opt/rt3 You untar it into your home or a source directory and follow the directions in the README which will ensure that it is placed into the proper location for RT. -kevin Thank you Kevin, I did not know that! I have backed out what I did, and followed the correct method and it seems my setup is no longer throwing errors and RT can run :D I appreciate the responses and knowledge that I've gained from them. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: [1]mike.john...@nosm.ca References Visible links 1. mailto:mike.john...@nosm.ca pgpmezZsI5p6N.pgp Description: PGP signature
Re: [rt-users] can't locate XXX
We are running RT 3.8.10. ExternalAuth is installed as you mentioned below. The version I got was from http://requesttracker.wikia.com/wiki/ExtractCustomFieldValues The link behind newest version always here It extracted to version 1.06 :( no wonder I'm having issues. I have downloaded and installed based on all your previous statements... everything worked smoothly. I wish I knew what I know now I thank you very much! Mike. On Wed, Apr 20, 2011 at 4:05 PM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, Apr 20, 2011 at 03:51:57PM -0400, Mike Johnson wrote: Ah... that opens my eyes a bit more... How do I tell get /opt/rt3/local/plugins/ExtractCustomFieldValues in @INC? how did it end up there, that isn't the directory structure for RT plugins. I put it there trying to mimic how ExternalAuth worked. I've backed it out now and used the That isn't how ExternalAuth works either, it works with a standard make install and would be in local/plugins/RT-Authen-ExternalAuth Makefile for it to place itself where it wants to. It placed the ExtractCustomFieldValues.pm in /opt/rt3/lib/RT/Action That's wrong. What version of RT and the module are you running. 3.06 (newest on CPAN) and 3.8.10 install into local/plugins/RT-Extension-ExtractCustomFieldValues as expected. -kevin So now my Plugin's looks like this Set(@Plugins,qw( RT::Authen::ExternalAuth RT::Action::ExtractCustomFieldValues )); How did you install RT-Extension-ExtractCustomFieldValues I believe you missed a step from the README included with the extension. Please note, you do not ever just untar an extension into /opt/rt3 You untar it into your home or a source directory and follow the directions in the README which will ensure that it is placed into the proper location for RT. -kevin Thank you Kevin, I did not know that! I have backed out what I did, and followed the correct method and it seems my setup is no longer throwing errors and RT can run :D I appreciate the responses and knowledge that I've gained from them. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: [1]mike.john...@nosm.ca References Visible links 1. mailto:mike.john...@nosm.ca -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca
[rt-users] can't locate XXX
When the apache error_log shows an error stating it can't locate a given .pm file in @INC what are my steps to resolve this? Specifically, when I insert the line Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues)); into my site config, apache won't start up and complains it cannot find the ExtractCustomFieldValues.pm I searched the lists, and some have said the path to the pm is not in the @INC environment variable and to move the .pm to a place that is. In the error it lists the @INC variable, and /opt/rt3/local/lib or /opt/rt3/lib exist in it, so I attempted to move the .pm in question to one of those areas with no luck... Strikes me as odd that I'd have to move this considering I've installed 2 other extensions prior to this one that fired up with out any issues... Anyone give me a few steps to troubleshoot or try out? Thanks! Mike. -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca
Re: [rt-users] can't locate XXX
On Tue, Apr 19, 2011 at 9:29 PM, Mike Johnson mike.john...@nosm.ca wrote: When the apache error_log shows an error stating it can't locate a given .pm file in @INC what are my steps to resolve this? Specifically, when I insert the line Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues)); into my site config, apache won't start up and complains it cannot find the ExtractCustomFieldValues.pm I searched the lists, and some have said the path to the pm is not in the @INC environment variable and to move the .pm to a place that is. In the error it lists the @INC variable, and /opt/rt3/local/lib or /opt/rt3/lib exist in it In 3.8 @INC should be rt3/local/lib rt3/local/plugins/X/lib rt3/local/plugins/Y/lib rt3/local/plugins/Z/lib rt3/lib If you have set @Plugins to (X Y Z) in the config, but ... * ..., but only some plugins' paths are in the @INC - check config for double Set(@Plugins, ...) * ..., but only some plugins' paths are in the @INC - check above and check permissions on dirs * ..., but none of rt3/local/plugins/.../lib is in the @INC - check above, may be you have earlier 3.8.x release with a bug, upgrade to the latest , so I attempted to move the .pm in question to one of those areas with no luck... Strikes me as odd that I'd have to move this considering I've installed 2 other extensions prior to this one that fired up with out any issues... 100% there is no need in moving files around. Pretty good chances to break things further or complicate future upgrades. Anyone give me a few steps to troubleshoot or try out? Thanks! Mike. -- Best regards, Ruslan.
